Complaints

This profile includes complaints for Western Towing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Western Towing

  4370 Pacific Hwy San Diego, CA 92110-3106

• 

  Western Towing

  915 Bailey Ct San Marcos, CA 92069-1417

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a care provider and a behavioral / Autism specialist for adults and children So Im mandated to provide care as needed 24 hrs 7 days a week. I was called out to the residents of *************************** to assist her on a medical emergency in the ******************* apt ********************************** I arrived at the apt at like 4am Saturday morning upon arrival the client was home alone and on the floor due to her going to the bathroom she falls i proceeded to getting her up off the bathroom floor and place her back in bed after examining for any broken ******** the mist of all that western towing towed my vehicle from out of guest parking for no parking premit was registered to the car so they took it I contacted the leasing office of the apartment they tell me I shouldve parked somewhere else and no i cant assist you In getting my car out of the pound she was very disrespectful and **** **** told me I shouldve left the client on the floor to go find a parking permit after 3am office is closed.I explained to the towing company that Im a medical provider and I was there on a medical emergency call to help a patient and do not live in the apartment Im just there for medical emergency it was no reason to tow it plus its after hours office closed so it cost me 500$ to get my car out. Im a single mother with Chronic medical issues and my son is autistic mentally and physically I have programs, school I just purchased the car for us part off us getting back on my feet after a long struggle after Covid. I need help with dealing with this towing company. This people just go around and take people cars in all the local apartments they towed a vehicle of mine and stole all my stuff out of it like camera game system laptops etc. I have experienced this before with the same company now I know they are thieves hiding behind the city stealing peoples stuff and getting away with it and then making people pay to get your own property back . HELP PLEASE NEED MY CAR

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is a company that only steals from people, they agree to take the cars no matter what and wherever the person who serves in *********** is a disgusting person just like the person who gives you the car, there were more than 8 people waiting for the car to be returned and yelling at them and harassing them, they are racists but they are gringos, nacos and pigs ??

• Initial Complaint

  Date:01/28/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was illegally towed from: Western Towing Motor Carrier permit # ***** *************************************** ph: ************ fax ************ Towed from my mothers apt complex on a public street.- Towed on a public street on 01/26/2025 at 9:07pm - Paid over 500dlls to recover my car - ************** is profiting from these illegal tows - Public Street parking has "retail only signs" but there are not shops or retail stores in the area.- ******** from ************** apartments was very rude and offered no assistance stating that the 6 parking spots belonged to the "stores".- Signs are confusing, saw 6 cars towed in 1 night. - Western towing is ready to tow making incredible profits off Pulse Millenia residents and residents of the area. - Tow fee was ****** - Daily storage fee was 70/day = ****** - Release fee 100 - Total amounts paid = ******

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was parked in my designated space at my apartment complex. I am assigned space number seven. I came home from school on December 2, 2024 at approximately three in the afternoon. When I woke up on December 3, I found that my vehicle was no longer in my spot and my spot was empty. Assuming that it had been stolen I contacted the front office and they informed me that it might have been towed. I contacted the towing company and in fact they did have my vehicle. I asked why it had been towed and they said it had been parked in the wrong spot And someone called about it. When I asked if they had a picture, they said that they did. When I went to get my vehicle, I asked to see the picture but they refused to show me saying I could sue them in court. I paid the amount of $340. I asked the apartment complex for assistance in getting the picture, but they told me the tow company wouldnt send them the evidence either. I am a college student and dont have extra money to spend on these types of things, especially when I was parked in my designated spot that I pay $75 a month for. Additionally, my car has a tag that says it belongs to the complex. When I researched the company, there is numerous complaints about the same type of thing happening to other people.

• Initial Complaint

  Date:12/20/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding an illegal vehicle tow in my rented parking spot, with the vehicle being up to date with all building policies and rules per the parking garage.Not only was the circumstances to initiate this tow not justified whatsoever, but conditions of Vehicle Code Section ***** were not met either for actions required after the tow,. The code states, there needs to be written authorization from the property owner (in this case the apartment complex we live in), and the tow truck operator also has a legal obligation to immediately notify the registered and legal owners of the vehicle after the tow.Neither of these conditions were met in the case of this particular tow, which is why it is an illegal tow I should not be obligated to pay for.This tow occurred on 5/5/24 and due to the lack of notification the vehicle was not collected or paid until 5/10/24.For resolution, I am seeking a full refund of the $555 towing charge and an official apology from the towing company.I had been attempting to dispute this transaction with my credit card company for the past 7 months but have since realized this is the best option.I look forward to hearing from you regarding this complaint.

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed from a handicap parking spot even though I have a valid disability placard. Called the local police station and was advised that if the handicap placard had fallen, I would be able to readily available to show proof of the disability placard without paying towing fees. The *** company refused to allow me to show the placard card which was visible in the passenger seat (had fallen off) without paying.

• Initial Complaint

  Date:10/29/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is hiding behind state law to illegally tow vehicles. My car was towed from my home (personal spot) and they cited authorization was received from the **** Contacted the *** and they stated we should pursue legal action as they didnt send any authorization or have anything on file for this tow. When requesting an unredacted or authorization form they stated they provided everything they legally had to and if I wanted more I had to go to civil court, despite the authorization they claim to have has already denied this.

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unlawful towing practices occurring at this business, including incorrect documentation (lack of authorization for towing), shady business dealings such as not disclosing set prices for towing fees, not contacting police department within lawful window following vehicle removal, exorbitant pricing (which I believe is likely to exceed the San *********************** towing cost which is the maximum amount a private towing company can legally charge. I was also charged a $70 "holding fee" despite arriving to the towing yard prior to the "towing process" even being completed.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Western Towing Date of tow: 9/22/24 Invoice: ****** I am filing an official complaint against, Western Towing for unauthorized towing. At approx 9:30 pm on Sunday 9/22/24, my 2013 Nissan Rogue was moved from street parking to the lot at ******************. According to the invoice ****** by Western Towing, my car was first observed at 20:02 by Western Towing who was patrolling the lot. The manager, ******* ****** approached the truck and asked why the car was being towed. The driver stated no permit and illegally asked ******* to sign authorization to tow. According to the law. The car must be observed for at least 1 hour before the owner of the property can call to have the car towed. Not only was the car not in the lot for an hour. It was not observed by the manager, ******* ******. Western Towing illegally found the car while predatorily stalking the building and just happened upon the manager and told him why they were towing. He was asked to sign the release to remove the vehicle with no questions asked. We have spoken with the manager several times regarding this matter and he has stated that he did not call Western Towing to remove the vehicle. Upon retrieval of the Nissan Rogue at the Oceanside location of Western Towing, I was not given a photocopy of the written authorization signed. This violates California Vehicle Code section *****. See Written Authorization section on invoice ******. Every line states Redacted. Purposely withheld from customers.Please review attached invoice showing the times the vehicle was first observed and completed was less than 1 hr I have filed complaints with the Attorney General, reported to the Better Business Bureau, and the Affirmative Civil Enforcement Unit at the office of the City Attorney, **********I will be filing a claim in small claims court if not resolved by 10/17/24

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WESTERN TOWING TOWED MY CAR AND DAMAGED THE BOTTOM OF MY CAR. DIDN'T KNOW ABOUT IT UNTIL I DROVE OFF WITH IT AND IT WAS MAKING A WIERD SOUND. I LOOKED AND SOMETHING DOESN'T LOOK IN PLACE AND HITTING THE GROUND WHEN I DRIVE. TRIED TO CONTACT THEM BUT THEY HAVE NOT CALLED ME BACK AT ALL. NOTIFIED THEM THE SAME DAY.