Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Future health said I can get a refund, refunded me partial fees, but then charged me for medication and said they cant refund me that because they submitted the request for a refill, after I said I needed to speak with a ** BEFORE refilling a prescription. **** scheduled me the ** **** for Sunday and said I had to fill out the form. I filled it out and then the next day, Saturday they cxl my dr **** and charged me $399 for medication I did NOT approve. On Sunday I called after finding this out & they said they cant refund me since I filled out the form, even though they confirmed they gave me incorrect information the prior day by telling me to fill out the form to talk to the dr. **** said they cant refund me for the medication charge even though they dont fill meds on the weekends. He said he would try to see if he can cxl the medication. Obviously that was a lie since directly after the call I received an email saying $0 was refunded. On Tuesday at 8:02pm an email showed the medication was miraculously delivered to my mailbox (it was not delivered). How could they deliver meds within a 24hr turnaround time that takes 3-5 business days to process a request and another 7-10days to receive the **** per the company. **** lied to me about delivering my meds and kept my $399 because I asked to cancel it. I want this money back

  Business Response

  Date: 05/07/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your medication fee, totaling $399. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 05/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ************
  
   
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with the company for 4 month. 3 of the 4 months i was sent meds that were short for the last injection. I informed the company of this, they told me to call the compounding pharmacy. I called them they told me that i needed to call FuturHealth since they contracted them for the meds. FuturHealth kept saying that i was not taking the correct amounts of the meds that is why they were short. I grew up in a medical household. My dad was a ** and my mom was a nurse. I know how to fill a syringe. They were not willing to do anything about the ****** buck that were spent for the meds. I submitted in pic's like they asked me to do. They said that they would get back to me they never did.

  Business Response

  Date: 05/07/2025

  Dear ****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your medication fee, totaling $399. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 05/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled an appointment and the audio and video did not work. I was then contacted by phone and declined the entire experience despite being charged. And Id like to be refunded for the service that was not provided

  Business Response

  Date: 05/07/2025

  Dear *******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $139.32 as well as the medication fee of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 05/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/12/25 I was looking into weight loss on the Future Health website. They offered weight loss drugs at a discounted rate. When you start filling out info for a doctor call, it asks for card information. Once you give it and try to set appointment it then tells you the 2 options they showed are not what you get for the reduced price. You get a different drug not mentioned. The other 2 would be much higher. I cancelled the appointment and got out of the website however they ended up charging me $495 anyway. The website is misleading and they provided nothing. They should not be able to take your money when they provided absolutely nothing. I would like my money back. My card is now cancelled due to this charge. I would like a refund check sent to me please. Such a scam. Bilking people out of money before providing any sort of service.

  Business Response

  Date: 05/05/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $495. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 05/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started with the company in mid March, they charged me $495, was given a consultation, and told to provide my bloodwork, later I read they were suppose to send me for bloodwork which I requested. at the end of month 1 the sent a questionnaire and upon my responses, I was ask to set up a video appointment with the provider, April ******* 3:05 pm, I waited on their video chat line and no one came on. I have since sent several emails, asking for the provider to call me M-F 3:10-3:30 pm, I have gotten nothing. This is a poor business practice and I feel 100% scammed. No weight loss at all, and developed other issues as a result. Since they do not feel I am important enough to continue, I have reached out to BBB for resolution.

  Business Response

  Date: 05/05/2025

  Dear ****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $495. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 05/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was supposed to be providing me with a monthly prescription for weight loss medications. The plan was for them to schedule me for an appointment with a doctor to verify that it would be acceptable and physically viable for my body to be able to handle the medication. However, instead, and in direct violation of medical trust issues, they sent me a one month supply of the medication. Having never been seen by a doctor *** could evaluate my condition and verify my ability to take it safely, I never touched it. Soon after, i kind of forgot about the ***le situation because fresh life issues arose, and unfortunately this was where Futurhealth took the ball and ran with it. They never sent me any more medication, never scheduled me for a doctor's consultation, and only managed to make the monthly effort to quietly charge my account another $140.23, just as if i was a regular customer getting monthly medications. Also, since then, I've contacted them more than once attempting to get them to stop charging my account. They ignore me and still continue to. Now I'm asking them to refund the money they've stolen from me ($140.23 x 8 months +one initial charge of $229, totaling $1350.84), every ***** of which was collected while providing me with no service or medications of any sort whatsoever. Even the initial one month supply they sent was useless because I was not prepared to take it without knowing that I was safe to take it . This was something that was not possible to ascertain without the medical consultation with a doctor that was promised and by all means should have occurred before i was charged and had prescription medication sent to me. If that's not stealing, I'd like for a company representative from Futurhealth to explain to me what their definition of stealing is and why they should be considered to be doing anything other than that.

  Business Response

  Date: 05/02/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of $1350.84. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:04/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received any product from this company FUTURHEALT - FUTUR D28 ************* CA. I have made several attempts to contact their customer service, however, the phone line keeps me on hold for 15 minutes and than states all representatives are busy, please call back. The charges occur the 27th of every month beginning, 01/27/2025 to 04/27/2025. My debit card is charged before I can cancel. Please help me with this highly disreputable company.

  Business Response

  Date: 04/30/2025

  Dear ******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $516. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had got approved by my doctor for ************* soon as I got approved through my ** I emailed for a refund .I've been ignored got no calls or refund .I never got any medications the future.health nor have I used any services .I've *********************** well ,and they still tried to pull money ,I had to change my bank card in order to ?? any recurring withdrawals .I just want they money they have taking ...

  Business Response

  Date: 04/30/2025

  Dear ******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $139.64. The $229 for the medication was never processed. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2024 I responded to an on line advertisment from Future Health to get preapproved for access to ******* and other medications for weight loss. I took the quiz and made my appointment for later in the week to have a health professional contact me for an interview. I was not able to keep the appointment and never spoke to anyone from the company to proceed further. I didnt realize that my credit card had been charged $596 until I went to use the card 6 weeks later and the card was declined. It was again several weeks before I was able to contact Future Health using the phone number from their website. I spoke to someone, explained my situation and that I would like a credit to my account as I had never received services from them. He let me know that he could not grant my request. I asked to speak to a supervisor and was told someone would be getting back to me within the next few days via email. we confirmed the email and phone number but I never heard back. I made another attempt by phone to speak to someone and was assured I would receive a call the next day, there was no call. I then tried to email the company using the link from their website and was directed to Future which is a separate service from Future Health and **** was unable to help me though grateful for bringing the incorrect email link to their attention. I would like a full refund of $596 to my HRA card used for services that were never delivered without any communication from Future Health who was initially only "Pre-Approving" my eligibility. It has tied up funds on our health insurance that is making things very difficult for my family. We would be most grateful for immediate attention to this matter.

  Business Response

  Date: 04/28/2025

  Dear *******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $594. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:04/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a weight loss program and medication for 129 a month and was charged not only the 129 but an additional 229. The advertising is fraudulent and misleading.I've tried contacting the company via phone, text and email and there is never a reply.

  Business Response

  Date: 04/28/2025

  Dear ********,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $129 as well as the medication fee of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team