Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two of the four valances from order #********** have now been made incorrectly FOUR TIMES. How in gods name this is so difficult is beyond me. I have been trying for months to get this fixed but there is a new mistake made in each attempt. They have been made in the wrong length, the wrong color, and in this last instance, the wrong style. I have attached photos of all the incorrectly made valances. The latest ones are on the bottom. After theyd been made wrong the third time I got a supervisor involved, believing she would get this straightened out. I explained to ****** *. this was costing them money, and me enormous amounts of my time and patience, as each time I contacted customer service telling them the order was wrong again I had to take new photos of the latest set of valances with a measuring tape, download them, scan the instructions, scan order docs with the windows measurements to show the valances were too big, and then write yet another email re-explaining what I needed and what was wrong this time (there was also hardware missing, which took several attempts to get right despite my very clear instructions and photos showing I was calling the parts by their names in the manual!). I asked ****** to find out where the disconnect was that this kept happening. She said she would, then instructed the same agent Id been dealing with all along to contact me and ask me for the same information I had repeatedly provided. When I spoke to ****** she asked if I wanted a refund and I said I just wanted my 2 valances to be made correctly. Well I have given up on that dream and have cut down the original ones and made this work on my own. (I also recently ordered another wood blind which arrived without the hold-down brackets, and experienced a new nightmare trying to obtain them). So now I would like a refund, a full refund of my order to the tune of $385.62.

  

  Business Response

  Date: 05/07/2025

  After remaking the full order at no cost, due to our client not caring for the original color selected, we admittedly made errors on her valances by referencing the client's original order, rather than her complimentary remake. We apologize for the frustration this has caused our client and have issued a full refund. Please note it can take 3-5 business days for the credit to reflect on the client's method of payment.

• Initial Complaint

  Date:01/26/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blindsgalore order # **********, $116.48 Order Date: 01//01/2025 Description of roller shades I ordered : Made in ******. Includes white brackets. Custom order size. #1 shade: 18W x 26H outside mount, #2 shade 33W x26H outside mount. Delivery date: 01/13/2025 Description of blinds I received:Made in ***** Included silver metal generic brackets. Not correct size: #1 shade: 16 5/8W x 42H, #2 shade 31 5/8 x 42H. I contacted Blindsgalore by phone and email and text several times. On Jan 17th, 2025 I received a voice mail stating that the height I received from the manufacturer was correct. Blindsgalore offered to do an order exchange at my expense. There was no mention of the incorrect width or incorrect brackets. I requested a refund and it was approved on Jan 24th, 2025 for this order only. To be returned and insured at my expense. Blindsgalores advertising ( pictures and statements) of their classic roller shades, blackout, outside mount, made in ******, includes white brackets and are made to custom size is not truthful and is misleading. I am requesting full return of my cost. And for Blindsgalore to pay the cost of return shipping. Blindsgalore order# **********, $263.86 Order date 01/02/2025 Description of roller shades I ordered : Made in ******. Includes white brackets. Custom order size. #1 shade and #2 shade: *****W x ******H inside mount, #3 shade *****W x47H inside mount. Delivery date: 01/14/2025 Description of blinds I received:Made in ***** Included silver metal generic brackets Not correct size: #1 shade and #2 shade and #3 shade are 58H. Blindsgalore Refused the return of this order on Jan, 24, 2025. Blindsgalores advertising ( pictures and statements) of their classic roller shades, blackout, inside mount, made in ******, includes white brackets and are made to custom size is not truthful and is misleading. I am requesting full return of my cost. And for Blindsgalore to pay the cost of return shipping.

  

  Business Response

  Date: 01/28/2025

  As a courtesy, Blindsgalore has agreed to accept a return of both shade orders and issue a full refund, though both orders were produced without defect and within specifications. In regards to height, as an industry standard, extra length is added to ensure that when the shade is full extended, the roller tube is not exposed and has material covering it. This also prevents the material from being pulled too tightly and the material being pulled off of the roller tube itself. In regards to width, it is clearly stated on our website that deductions are taken in the width, up to 1.5 inches. In regards to brackets, this product uses three different brackets depending on which lift system is utilized. While the continuous cord loop version includes white brackets, the cassette valance and the cordless lift utilize a raw metal bracket. As the client ordered cordless lift, they received the compatible raw metal brackets. And while raw materials/components for the shade originate in *****, the shades are made and ship from ****** and enter the ** thru the ********** Port of Entry in *********, **. Once they have cleared Customs, they are then delivered via Fedex. 

  Blindsgalore has issued a ***** retrieval call tag and ***** is due to pick up all shades at Blindsgalore expense in the next 24 hours. Once all shades have been returned, Blindsgalore will refund client in full as a courtesy. Client has been informed and agrees to these terms. 

  Customer Answer

  Date: 01/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ** ******
  
   
  

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a decent sized order for 6 windows ($3,075) with Blindsgalore. I have previously used them and they were great with prompt delivery. This time everything was fairly smooth, though production was a bit slow. Once time to ship the product came, instead of using instead of using a reputable shipper like *** or ***** for some reason, they used T force freight. T force freight has ***** 1-star yelp reviews with allegations from theft of package to burglary of property asserted on various websites, including an F with the Better Business Bureau. After trying to contact T force freight they have not been truthful about delivery attempts and calling me and are generally slime bags to speak with. When I reach out to Blindsgalore while their staff is friendly, no one seems to want to or be able to help. Therefore, I am left having to cancel the order and find a new vendor caution using blinds galore if they take this new approach to customers.

  

  Business Response

  Date: 12/06/2024

  To whom it may concern-

  We apologize for any confusion regarding this order. While many of our products do ship ***** or **** larger shipments such as this particular order, exceed the size/weight limits for a standard parcel delivery and require a an LTL freight carrier. (This package weighs 330 pounds, as they are not window shades, but faux wood shutters.) Freight carriers do not operate daily "routes" like ***** or *** and thus schedule deliveries. With this order, as can be seen below in the tracking notes, it shipped on 11/26 and arrived at the destination carrier hub on 12/2. On 12/5, notes indicate that ****** freight attempted to contact the recipient to schedule delivery. We also communicated via email to the client that his order was in transit and provided his tracking number and the number to call ******. ****** has assured us that they can and will deliver the freight, but that they do need the recipient to schedule a delivery.

   

  We will be reaching out to the client and to the shipper if need be, to explain the need to schedule an appointment with ****** for delivery. The freight carriers policy is to set the appt with the recipient directly. We understand that for most people, ltl freight delivery is a rare thing, and we are here to help ensure delivery of his package.

   

  ***********, ** 12/5/2024 02:11 PM ARRANGEMENTS FOR APPOINTMENT ATTEMPTED
  ***********, ** 12/2/2024 03:56 AM SHIPMENT HAS ARRIVED AT A SERVICE CENTER. ****** UPGF
  **************, ** 12/2/2024 12:20 AM DEPARTURE ****** UPGF
  **************, ** 11/27/2024 03:50 AM SHIPMENT HAS ARRIVED AT A SERVICE CENTER. ****** EMHU
  ***********, ** 11/27/2024 12:00 AM DEPARTURE ****** EMHU
  ***********, ** 11/26/2024 10:49 PM SHIPMENT HAS ARRIVED AT A SERVICE CENTER. ****** EMHU
  ***************, ** 11/26/2024 08:35 PM DEPARTURE ****** EMHU
  ***************, ** 11/26/2024 03:00 PM SHIPMENT HAS BEEN PICKED-UP. 2033 BCL

   

   

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent over $2000 for 9 blinds From this company. Every single one of the blinds are defective. Additionally, They all have a musty, moldy smell. Ive tried to reach out to customer service at least a half a dozen times I was told it has to be sent to the manager and then Id be getting a call from the manager, which has not happened the only thing they are willing to do is exchange four of the nine blinds.

  

  Business Response

  Date: 10/27/2024

  After reviewing the account and discussing the client's concerns regarding the order, Blindsgalore and our client have mutually agreed to remake the entire order in a different color pattern. While there were no defects to the original product, the pattern did not meet the client's expectations from an aesthetic standpoint. The client has approved a new color pattern and the remake will be processed on 10/28/24. We appreciate our client's cooperation and look forward to "wowing" them with their new shades!

  Customer Answer

  Date: 10/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 6 shades from blindsgalore on 4/22/2024 for $1,208,79. This business commits to custom fit window coverings. They have a guarantee for exchange of 4 shades. I have been in contact with the company and provided documentation of the issue. I would like a refund of all 6 shades. The issue is that the product specifications on the website are inaccurate. The website indicates the shades require minimum inside mount depth of 3/4. My windows have a flat piece of trim that is 3/4-7/8 deep depending on the window. The company sent two sets of brackets, both of which require at least 1 deep trim to mount. The company is telling me that my trim is the issue. They also attempted to blame their manufacturer, saying they cant micromanage how the factory makes the hardware. My window trim meets the specified minimum mount depth, a flat piece of trim at least 3/4 deep. The brackets provided would never fit on a window with inside trim less than 1 deep. I followed the measuring instructions on the website.The company will remake 4 of the 6 shades that mount outside (rather than inside, which is not desirable), and no refund or replacement without additional cost for the other two. This should not cost me any additional money since the product description is incorrect and I never would have purchased these shades if the correct specifications were provided. I would like a refund but would settle for replacement of all 6 shades with outside mount at no additional cost.

  

  Business Response

  Date: 07/18/2024

  Hi,

   

  We are sorry for the experience you had. I have viewed the pictures that were submitted, and I do see your flat area. However, that area needs to be closests to the room. In this case, your stepped moldings can be difficult to to do an inside mount. We understand your needs, but as these are custom made we are unable to offer a refund. However, we have authorized an exchange for all 6 shades for you, rather than the normal 4. We will be reaching out soon to complete the process. 

• Initial Complaint

  Date:07/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 outdoor blinds on 5/16/24 and received an estimated ship date of 5/23/24. I ordered glacier color with white hardware. June 1 came along with no updates or blinds. I called and they said they were about 3 weeks backed up. They wouldnt ship until the end of the month. I was quite upset because thats the reason I ordered from this company. The quick ship was what I needed. After multiple calls to confirm when I should expect the blinds they showed up on 6/21. Of course when I opened the box they showed up in the color sand. Each blind had a different color of hardware. One was cream and one was white. I called immediately and was told they would need pictures and address this as soon as possible. I asked if this would take another 4+ weeks and she assured me that they could put a rush for 2 weeks. They also assured me they would send a confirmation email once they know expected shipping. Im now going on 2.5 weeks with no update and the wrong color blinds. Im so upset with how this company has handled this. I also told them I wanted to order 2 more larger more expensive ones but Id wait to see how they handled this. Again, over promises on when to hear from them and when called out they ask for patience. I spent almost $500.l on these blinds. If this isnt fixed Im planning to dispute my credit card and go elsewhere with my business.Funny thing is I had custom shutters in my cart and I took them out because I liked costcos better. ****** blinds were here in 2 weeks and there was 7 of them!!!

  

  Business Response

  Date: 07/10/2024

  Good afternoon,

  We apologize for the delays and errors on your order. This has been a very challenging year for this product, and we have the remake with the correct colors set up for the customer. Our rep at the plant is going to try and get it out by the end of the week, but this is not a guarantee. We will do our best to get this out to you asap. 

  Again, please accept my apology for this delay. I've worked in the industry for over 20 years, and I know how important outdoor shades are in the summer. We are also adding in a $100 store credit for you. It has been added to your account. To use it, simply log into your account (or create one if you haven't) and you'll see the credit. This can be used on a future order. 

  I hope that you give us another chance- we want to make you happy!

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/27/24 my wife and I purchased about 400$ worth of blinds for a small window and our sliding glass door. In this original order, we were supposed to receive extender brackets for the sliding glass door blinds, but we did not. So when we received the blinds a week later, we were unable to hang them up. After several phone calls and emails, we were allegedly shipped the extender brackets. However, the package came with only extra cords, no brackets. We called again and were promised expedited shipping on 5/3/24.The day the brackets were supposed to come this time (5/7/24) they did not. So again, we called, were promised a follow up email a few hours after the call with a resolution. NO EMAIL (from Shae). So once again, we called again and spoke with ****, who let us know we would not be getting the brackets until 5/14/24. This is expedited shipping?We asked for a credit since we spent a lot of money for blinds but were told the supervisor could only give us 25$. That's 5% of our order. What a mockery!With all the time we spent emailing and on the phone to just get the brackets to be able to USE our 400$ blinds, the least we wanted was 20% refunded. But that was out of the question. We don't even feel confident that our brackets will be here as promised on the third attempt on 5/14/24. As a first time frustrated customer who spent a lot of money with you, we would like the decency of 20% refunded after all the time and energy we have had to spent just to get the brackets.

  

  Business Response

  Date: 05/10/2024

  Good morning,

   

  We are so sorry for the delay in your parts. We have seen delays in shipments from our plants and through customs. We will refund the customer the requested 20% ($75), and the refund should be posted to their account in the next 3-5 business days. Be on the lookout for those parts! 

  Customer Answer

  Date: 05/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:04/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered these blinds with specific dimensions they did not fit and they did not offer a refund, but offered to exchange them for ones that would fit. We ordered seven blinds, and they only said that they could exchange 4. we paid $453 for seven and to exchange the four they wanted an additional $800. which still wouldve left this with three blinds that we could not use obviously we didnt pay the $800 extra. Were stuck with seven worthless blinds that we gave the correct dimensions upon ordering and they do not fit.

  

  Business Response

  Date: 04/30/2024

  Good morning,

  We are sorry for the problem the customer has run into. I want to explain, and then I can offer options. When customers provide measurements for inside mount, a small width deduction is taken to allow for proper fit. This is not a blindsgalore rule, this is industry standard. Any inside mount shade ordered will come smaller than the ordered dimensions. The customer was also concerned with depth. This is the amount of space needed to mount the shade. A shade may be mounted with less than flush mount depth (fully recessed in the opening), but depending on the size of the headrail, may stick into the room slightly. We offer all of this information on our site- in fact, you have to click through it when you are customizing your shades. the customer was looking for a product to accommodate their 1.5" flush mount depth. When they called in to speak with us yesterday, they had switched products- our exchange program allows this- but the size they need for depth is also exceeded by this new product. The reason the cost was so much more is that the customer initially chose a lower proceed shade, then wanted a quote for a different, natural bamboo shade. We allow the customer to change products as part of our exchange process, but in this case they chose a more expensive product, and we ask the customer to cover the difference. 

  We normally cap the exchange at 4 items. I will allow a one time exception for the customer to exchange all 7. The customer would owe any price difference between the originally placed order and the new order. Also, the customer will need to be sure they are checking the sizing details on our site. This will tell them minimum mount spaces, flush mount, etc. We have very few items that will meet the 1.5" requirement. 

   

  ************************************************

  Customer Answer

  Date: 05/01/2024

  what other options besides bamboo do you have for 1.5 depth? we never wanted bamboo we wanted cellular shades like the ones that we took out so I know that 1.5 exist because thats how our windows are made. Keep in mind the The shades you sent us are useless to us, and I am out over $400 because of this. If you dont offer 1.5 you should reconsider because it really is a thing for inset shades.

  

  Business Response

  Date: 05/01/2024

  Hi,

   

  We do not have any cellular shade with a flush mount depth of 1.5". The smallest size we have is 1 3/4" on the vinyl mini blinds. The cellular shades you have will fit within a 1.5" depth. The shade will protrude, which is not unusual for this product. The flush mount depths required to have the shade fully recessed in the opening is approx 2 1/2", depending on the specific product. This would mean that the shade would stick intot he room approx 1", which is within standard for this product. If you need to have the shade fully recessed, I do not have a solution for that.  There may very well be shades with depths of 1.5", but we don't carry any. With cordless being the standard operating feature, there are going to be fewer choices that have smaller depths. 

  Customer Answer

  Date: 05/03/2024

  I have no use for these blinds besides, not fitting in the inset also, not the correct width I specifically ordered. probably wouldve been better if you wouldve sent them longer instead of shorter as its easier to trim and impossible to add. What other options do you have with 1 1/2 inset besides bamboo.Bamboo is not really what we wanted we wanted cellular. Thanks

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is over bearing. Once again the wrong order. Level up people. What is going on please refund. 2 months have been wasted. Second attempt is snafu. With one star review low level work. I give you second change to redeem you guys are all over the map. ??? Please refund my money for these blinds this is not what I ordered. Second attempt asking for a refund. This is low level work. Thank you for understanding.

  

  Business Response

  Date: 01/10/2024

  Good afternoon,

   

  I am sorry to hear you've had issues with the order. Upon review, I see that line item 7 was initially ordered incorrectly by the customer. The width and height were reversed. The ordered size was 10" w x 28 5/8" h. On 12/22, we received a phone call that line 7 was never delivered. Our agent reordered that line item using the ordered size. When it was received, the customer noticed that they had reversed the width and the height. We can reorder this for them at the correct size, but there is a price increase. The customer didn't pay for the correct size. To proceed with the remake, we'd need to take payment on this. 

  We are willing to refund line item 7, but we are unable to refund the entire order. The customer ordered incorrectly, we are willing to fix, but there is additional cost involved. We can't comp that for the customer. If this is acceptable, we can do the refund asap. Please let us know how you'd like to proceed- remake or refund for line item 7.  

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It can't be acceptable that it would take a whole month to fulfill a simple order that they advertise on the site is by a critically acclaimed industry leader with the best practices and standards. Furthermore, it can't be the case that they have no refund policy when almost all online retailers stand by necessary refund policies. That is very poor, lousy, slip-shod business ethics. They seriously need to overhaul their policies and values. I was actually redirected to blindsgalore wanting to shop homedepot, knowing that a majority of businesses have comparable standards. It's possible they use browser hijackers so people fall prey to their tactics.

  

  Business Response

  Date: 01/03/2024

  Good morning,

   

  We will cancel and refund the customer as requested. I would like to share our policies- we make custom blinds and shades. Nothing is ready made. The order was placed on 12/25- the estimated ship date is 1/9. We have 2 major holidays during this period as well, and we call out the ship dates on our site in multiple places, including the cart during the ordering process. The estimated ship date is 13 days from the order date- we call out approx 12 days on the site. With the holidays, this falls within these dates, which are estimates. Because we provide custom services, we cannot provide cancellations and refunds once production has begin. However, we will refund the customer.