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Find a Location

Tru Alchemy has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Tru Alchemy

      142 E Bonita Ave #173 San Dimas, CA 91773-3003

      BBB Accredited Business

    Business ProfileforTru Alchemy

    Cosmetics Sales
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.71/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/28/2020

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    142 E Bonita Ave #173, San Dimas, CA 91773-3003
    BBB File Opened:
    2/11/2020
    Years in Business:
    10
    Business Started:
    8/2/2014
    Business Incorporated:
    8/20/2014
    Accredited Since:
    5/28/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of C3703406 for this business, issued by Secretary of State-Corporations

    These agencies may include:

    Secretary of State-Corporations

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://businesssearch.sos.ca.gov/

    Type of Entity:
    Corporation
    Alternate Business Name
    • True Form Health, Inc.
    • Simple Beauty
    Business Management
    • Ms. Maribel Ramirez, Department Coordinator
    Contact Information

    Principal

    • Ms. Maribel Ramirez, Department Coordinator

    Customer Contact

    • Mr. Ziv Haklili, President
    • Ms. Maribel Ramirez, Department Coordinator

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/10/2024

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    tru alchemy keeps sending me their Eye Elixir. i ordered ONE time on Amazon and tru alchemy keeps sending it to me via ***** not through amazon. i absolutely DID NOT request "subcribe and save" on amazon nor have i ordered it through any other way. i know no other way to contact them to knock it off. this appears to be a scam. this product has been sent to me 5 times and it needs to STOP!
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    KAREN B

    2 stars

    01/14/2024

    I ordered the product to try I like it but last really long time and I never sign up for a repeat order on any thing till I know I like it. I contact them said it was already sent out and could not cancel. I did not give you permission to charge my account . Contacted them states they canceled future orders. email on how to return product and get refund no answer to two emails about the issue. Beware of ordering from this company.

    Tru Alchemy Response

    01/22/2024

    Hi *****,
    We apologize  for any inconvenience you've experienced in attempting to get in touch with us. After speaking with our customer service team an email was sent on January 9th, ****, email was not responded, we were informed that you have been fully refunded, feel free to keep the product. Please let us know if theres anything else we can help you with.  

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