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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
12/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
QTC was contracted by the ** to schedule my medical appointments to be evaluated for my military service injuries. I am a full time student and QTC would not work with me on my school schedule. QTC kept making appointments when I was in class and would reschedule it without speaking with me, for another time I would be in class. I filed complaints about them with the VA. QTC reported falsely to the VA and I had my claims denied.
Business response
12/16/2024
******,
Thank you for trusting us with your feedback. We'll open an investigation regarding your claims, please email us at ************************************* and provide your case number and additional information to help us in our investigation. We'd like to provide a timely resolution and look forward to hearing from you.
Thank you for your service to our country.
Initial Complaint
12/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Had a Leidos QTC C&P exam 3 weeks ago for a VA disability claim. The examiner, sent in the Disability Benefits Questionnaire (DBQ) to Leidos QTC QA within 48 hours. Leidos QA said the paperwork was completed improperly by the examiner. The medical examiner who also works for the VA as a physicians stated the forms were correct. Leidos QA won' send the paperwork to the VA and the examiner won't change the forms. Only the veteran is punished here. Additionally, Leidos QTC has two more of my C&P exams that are suffering a similar fate. I have been seen by other VA C&P examiners but Leidos QTC is the only inadequate provider. The ** owes its veterans better than Leidos QTC!
Business response
12/13/2024
*******,
Thank you for trusting us with your feedback. We understand the importance of your case and will do our best to provide a timely resolution. We've open an investigation on your behalf, please email us at ************************************* and provide your case number, and any additional details regarding your forms specifics. We look forward to hearing from you. Thank you for your service to our country.
Initial Complaint
12/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was scheduled for an appointment on 7 November 2024. After receiving the packet that they send out, I called around trying to get specifics on the appointment. After 2 days I finally got in touch with someone who told me that I didnt need to be there, the doctor did not need my input on the issue, just my records. About a week later I called back to inquire on the status of the review, at which time I was told it was complete and sent forward to the VA. Yesterday, 3 December 2024, I was told by the VA that they were still waiting on the feedback from QTC. I called QTC and was told "We have up to 3 weeks to process the paperwork, and whoever told you different lied". As a veteran this is totally unacceptable and I will be pushing this foward in a Congressional. This company is here solely to "Check blocks" nothing else. The previous appointment that I had with this organization were just as unprofessional, calculated and very incomplete.
Business response
12/06/2024
Thank you for trusting us with your feedback. We understand the process is not easy, however know that your claims have been captured and recorded for our customer experience team to investigate. In addition, well leverage our partnership with the ** to ensure that your case is resolved in a timely manner. If youd like to provide additional information regarding your claims, email us at ************************************** Thank you for your service to our country.
Initial Complaint
11/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I met with a Nurse Practitioner name *******. He was cold and unwelcoming , as a VET with PTSD. I was left feeling unheard and uncared for. How can he rate my condition when he didnt even ask me where I was hurting. This was a horrible experience. Maybe you all should hire some one who at least acts like he had compassion and empathy for the people who gave most of our lives protecting and serving this Country
Business response
11/14/2024
*****,
Thank you for taking the time and providing your feedback. We understand the importance of your case and apologize for the poor experience during your recent visit. If you'd like to provide additional details about your experience please email us at ************************************** Thank you for your service to our country.
Initial Complaint
11/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Had a Leidos QTC C&P exam on 9/8/2024 for a VA disability claim. The examiner, **** ******, has not sent in the Disability Benefits Questionnaire (DBQ) to the ** in a timely manner (almost 2 months) resulting in my disability claim remaining stagnant for several months. Attempts to reach Ms. ****** have been made over the last three weeks, but she will not return calls or emails. America's war veterans deserve better.
Business response
11/04/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.

Customer response
11/05/2024

Complaint: 22502277

I am rejecting this response because:
You've been saying that for a month. They finally got a hold of the examiner, I'm just amused at how it only happened after you were notified of a BBB complaint. I've also asked several times for the name and contact info for a manager, but they ignored every request. Do better, be accountable, hold others accountable.
Sincerely,

***** ******
Business response
11/06/2024
Thank you for your feedback as it provides us an opportunity to improve and prevent future lapses in customer service. We apologize for the poor experience and will provide your concerns to upper management to improve our level of care.
Thank you for your service to our country.
Initial Complaint
09/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I missed my appointment due to me being given the wrong address. My appointment documents were not legible bc ***** dropped them off in the rain. The online portal has always been an issue for me so I thought it was easier to contact QTC via telephone to receive updates and confirm appointment information. I called this morning to confirm date and time of my appointment as well as location and was given the wrong address!!!!! After driving 1 hour and 27 minutes and being 5 minutes late, I received a call from ******** QTC Medical Group ***********) saying if I wasnt there in 5 minutes then they would have to cancel. Im assuming the grace ****** is 15 minutes. No one was willing to empathize with me on the amount of time it took for me to get there! I knocked on the door and the door was CLOSED! While Im on the phone with a ***resentative to see if my appointment can still be taken, THE QTC MEDICAL GROUP IN COLUMBUS LIED AND TOLD THE CUSTOMER *** OVER THE PHONE THAT THEY ALREADY LEFT. Well TELL ME WHY THEY THOUGHT I LEFT THE BUILDING AND THEY OPENED THE DOOR!!!!!!!!! When I mentioned this on the phone with the customer service *** they closed the door. !! Representative over the phone was huffing and puffing showing signs of aggravation and was not displaying signs of active listening. Constantly asking me questions that I already gave the answers to! Showing that she really didnt care! Also had an unsettling background noise I could tell she was ready to log off for today! Thanks a lot QTC!!!
Business response
09/26/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.
Again, we thank you for your feedback and look forward to a speedy resolution.

Customer response
10/01/2024

Complaint: 22325930

I am rejecting this response because:

This is the 2nd complaint Ive done within a 30- day time period . The first time it took no time for someone to contact me. This time Ive barely seen any response . It seems as they do not care and the type of customer service Ive experienced in general especially with the QTC Medical Center (**************************) is just too unacceptable and I honestly think nothing will be done to rectify the issue.

Sincerely,

Asia *******
Business response
10/09/2024
Thank you for bringing this to our attention. Your feedback is noted and will be reviewed by upper management to avoid conflicts moving forward.
Please accept our apologies and know that we're working to make every experience a positive one for all our veterans. Your feedback is important to us, and any additional information you wish to provide about your recent visit will help us learn and grow from this experience. You may email us at ****************************************************************.
Initial Complaint
09/21/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been trying to help my dad to get the benefits he deserves by the VA for his PACT act presumptive conditions. The ** is contracted with QTC. QTC did exams in May but found the wrong exams had been done. They did not send the information to The VA until end of June 2024 and made my dad have to go through exams again on August 13 to correct their error. To date, they have still not provided the information to the VA and they have still not sent the exams to the VA or done anything with them. They continue to delay and prolong with more exams and more information, even though over 700 pages of medical records have been submitted to them. In the meantime, my dad continues to have to suffer and rapidly decline due to the inability to get his benefits since the service rating is needed to get him the resources he needs.
Business response
09/26/2024
*****,
Thank you for providing us with your feedback. We understand the importance of your father's case and would like to provide and expedited resolution. I've escalated your claims to our customer service team for follow up. In the meantime, you can email us and provide your fathers case information, and we'll pass this along to our customer service team. Thank you for your review.
Initial Complaint
09/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business runs the Reserve Health Reasiness Program. Absolutely terrible service and worse customer service. Nothing even remotely personal about it. No phone call is ever a real person. Nobody that answers the phone once you get through computers has any clue from notes or otherwise what the situation is. I've been trying to get a dental issue solved for the Army for 6 months. Multiple appointments. Countless emails and calls and no further than I was. No care for what is going on whatsoever. No higher level of authority within the organization stepping in. Just truly atrocious service in every aspect.
Business response
09/06/2024
*****,
Thank you for taking the time to voice your concerns regarding your interactions with our customer service. I've escalated your concerns to our leadership to review and provide a resolution promptly. In the meantime, if you have additional concerns, you can email us at ************************************** and we'll pass this on to our leadership team.

Thank you for your service to our country.
Customer response
09/06/2024

Complaint: 22247504

I am rejecting this response because: I have frequently emailed the customer service line with no responses. It is embarrassing to even suggest that. This service never actually completes requests that they say they will, since when I call back, the response I get from the *** is just "oh, they didn't put that in because I don't see it here." I'd love for you to listen to all phone records from the start of this issue. It's insanely incompetent and embarrassing to even put customer service in your modo.

Sincerely,

***** *******
Business response
09/19/2024
Thank you for your for providing us your feedback. Your concerns have been noted and will be shared with our leadership to provide a timely resolution to your claims.
Customer response
09/19/2024

Complaint: 22247504

I am rejecting this response because: nothing has come of this complaint. It's the last resort to get even 1 step closer to what the organization claims to do and I haven't so much as received an email or personal phone call. Again, embarrassing. This company needs to lose their contract with the military immediately.

Sincerely,

***** *******
Business response
09/24/2024
*****,
I've escalated your concerns to our customer service team for prompt resolution. Thank you for your feedback.
Initial Complaint
07/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Friday, September 15, 2023, at 14:00 hrs, I had a ********************** (C&P) exam conducted by ****************************** at QTC Medical office in ********, **, and I must say, it was a thoroughly disappointing experience. From start to finish, the examination was a showcase of incompetence and lack of professionalism. The doctor cut me off after only a cursory 13-minute interview telling me, "I'm done." I had not finished telling him about the horrors of my current job at the hospital and how it was affecting my home life, too. The doctor appeared disinterested the moment he entered the room. He barely greeted me nor bothered to explain the purpose of the exam. ******************** demeanor was brusque and dismissive. It was evident he had already made up his mind about my condition before even listening to what I had to say. I would strongly advise anyone in need of a C&P exam to seek out a different provider and company that values their patients and takes their responsibilities seriously.
Business response
07/31/2024
Thank you for your feedback as it provides us an opportunity to improve and prevent future lapses in customer service. We apologize for the poor experience during your visit and will provide your feedback to our upper management to improve our level of care. Thank you for your service to our country.

Customer response
07/31/2024

Complaint: 22067510

I am rejecting this response because:
These issues have significantly impacted my trust and confidence in your services. I believe that every patient deserves to receive high-quality care and respectful treatment, and my recent experience did not meet these standards.
I kindly request a thorough review of my case and an explanation for the substandard care I received. Additionally, I would appreciate knowing the steps you plan to take to prevent similar issues from occurring in the future.

Sincerely,

*************************
Business response
08/01/2024
***********************,
Thank you for your response and I've escalated your concerns to our customer service specialists so they can follow up with you.

Again, we thank you for your feedback and look forward to a speedy resolution.

Sincerely,
Leidos QTC Health Services
Initial Complaint
07/24/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
QTC in *********** ********** knowingly employs an NP named ******************* (CNP-03379) who, either knowingly and willingly, or due to incompetence or a language barrier has filled out disability forms for Pension and Compensation exams for veterans incorrectly. So incorrectly that the VA has cut off benefits to several vets due to ************** inability to correctly do and record an exam. When the vet goes to a competent healthcare provider the result is ALWAYS different.******************* has put veterans on the street with his incompetence, with one dying by suicide due to ************** taking away the vet's disability because although the vet had years of medical records proving disability, ********* just said the vet was fine. Now the vet is dead and it's on QTC and NP *********************** head.
Business response
07/25/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.

Again, we thank you for your feedback and look forward to a speedy resolution.

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