Complaints

• Initial Complaint

  02/21/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My name is ****** ******. I am a veteran and on 08/13/2024 Leidos QTC scheduled a VA Claims and Pension exam for x-rays at a hospital in *************, Ok. for me. After the appointment I started receiving invoices for the services that QTC was supposed to pay. I contacted QTC in October of 2024 to resolve this issue any pay the respected parties. However, as of almost the end of February the invoices have not been paid and I am on the verge of being sent to collections as a result. ***** ******* is the one who is supposed to be helping me, but she has not been forthcoming with information nor has she resolved these issues. I have informed QTC that if I am sent to collections, I will file a lawsuit against Leidos QTC.

  

  Business response

  02/21/2025

  Thank you for voicing your concerns regarding your particular case and will do our best to provide an efficient resolution. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. You can email us at ************************************* and provide your case number and any additional details that will help us provide an expedited resolution. Thank you for your service. 
  
  

• Initial Complaint

  01/23/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a former VA Nurse. QTC told ************* that DOL needs to ********** in *****, ** (Hundreds of miles from my home) for a second opinion appointment on 7/10/2024 because I did not keep the appointment, when it was QTC that called me the day before and cancelled the appointment. I kept the phone voicemail text. QTC did it again to me for an 11/14/2024 doctor appt. in ********, ** (132 miles from my home) appointment, telling ************* again that it was me that cancelled the appointment with a doctor M this time, when I did not. QTC has told *** that they have to pay the doctor both of those times. What a scam. QTC also takes care of our Veteran's. Are they doing this to them too? How can QTC have a 1.7 of 5 Rating on a BBB website and then a A+ Rating here? It is not right to do this to me, Leidos QTC told me they would correct their letters to DOL, but have not. QTC could make DOL and Social Security end me getting work comp and eventually Social Security from being injured at work, by QTC being dishonest. Both of these letters need to be corrected by Leidos QTC and sent to *** to upload and a copy sent to my home as well. I am still considering legal action. I am sick of their abuse of me. QTC needs to get it together. If they can not get me and our Veterans transportation, they need to tell DOL, so DOL can get someone that can. This is pure abuse and harassment by QTC. It is abusing an injured person, (in this case me, and I am reporting it to the Senate. I can see everything QTC puts in my ECOMP file to DOL. Saying I cancelled the appointments, and DOL has to pay the doctors is not okay. I will put some random number of 5.00 in the amount paid space, just so I can send this.

  

  Business response

  01/28/2025

  Dear ****** *******, 

  Thank you for reaching out and sharing your concerns regarding your scheduled appointments. We sincerely regret any distress this situation has caused you.

  Your case has been recorded and escalated to the appropriate department for internal review and resolution. We take these matters seriously and will ensure that appropriate corrective actions are taken.

  We will follow up with you promptly on the next steps. If you have any additional documentation or correspondence that could assist in resolving this matter, please share it with us at your earliest convenience.
  

  Thank you for bringing this to our attention.

  Customer response

  01/29/2025

   
  Complaint: 22849553
  
  I am rejecting this response because: I am still waiting for a reply from Leidos QTC in my ECOMP File ; which is where QTC sent untrue letters about me, regarding me seeing second opinion doctors, thereby trying to slander, etc. my reputation with *************** I never cancelled any of my second opinion doctor appointments, QTC and ******** did. I was also told by _._. with QTC that she would tell the doctor that it was not my fault the 2 Omaha appointments were cancelled by QTC, and she never did that. In fact, she tried to get ************* to pay the doctor for the missed apointment. Lying and saying it was my fault the appointment was cancelled. The same person did it again at my next appointment at a doctor 132 miles from my house, when I confirmed a medical taxi the day before with QTC,was coming to take me in the next day in November, QTC told me they would be sending a medical taxi the next day. The medical taxi was a no show, no call and the same person put another letter into to *************, saying that I was the one that cancelled that appointment, which was another lie in writing by QTC. 

  I will keep being a Whistleblower to the Senate on this ****** matter. Is QTC doing this to our Veterans?

  I am waiting for copies of the letters to be put back into ECOMP with Addendums, correcting the ****** acts by QTC.  
  
  Sincerely,
  
  ***** *******

  

  Business response

  02/04/2025

  Thank you for reaching out to us. I've reported your concerns to our customer experience team for a prompt resolution. We appreciate your patience and hope for a speedy resolution. Thank you for your service to our country. 

  Customer response

  02/11/2025

   
  Complaint: 22849553
  
  I am rejecting this response because: QTC called me on 2/10/2025. T - - - - told me she was new. Told me it is VA that sets up the doctor visits, not QTC. 

  I told her that it was QTC that wrote the attached letters to *************** which were not true, saying it was me that cancelled the last two appointments, which is not true. I never cancelled an appointment that VA set up with doctors. 

  I told her lying on medical records about someone is libel, and QTC did that to me, now VA is sending me to the same doctor where QTC lied to this doctor, telling him I cancelled the last appointment with him. The same person at QTC told *** that I cancelled the July appointment as well in *****, when I did not. 

  I also told the QTC *** that *** told me that they would get me an appointment that is close to my home, and they did not. 

  But, now I know for sure from my conversation with QTC yesterday that ** chooses the doctor a patient sees, QTC doe not. That is no surprize to me, and my people helping me. 

  I told the QTC *** the same thing I told the person that wrote the two letters to ***, that she needs to put a letter in to ***, telling them that it was not me that cancelled the last two, (it was three actually) appointments, I did not. I also told her that patients can see what is put in the ********* site, so please stop being illegal in leters on my, and on our Veteran's Medical Records. It is not okay. 

  The *** told me *** will be getting a refund from QTC on the last appointments QTC could not get me to. QTC knows that I have a hard time sitting up, since being injured at VA, and QTC has said they will provide a medical taxi to get me to this next 3/6/2025 appointment that is over 130 miles from my house. 

  I am upset they are making me and my husband go that far in my condition. An Omaha doctor kept telling me he was sorry I was sent so far in my condition. I am disabled, and going over 130 miles one way is pathetic. I do understand why so many doctors do not want to be Fed. Work Comp doctors though. 

  I am waiting for those letters to go into the *** ECOMP site by QTC. 
  
  Sincerely,
  
  ***** *******

  

  Business response

  02/25/2025

  Thank you for bringing this to our attention. Your feedback is noted and will be reviewed by upper management. Please accept our apologies and know that we're working to make every experience a positive one for all our veterans.
  Thank you for your service to our country.
  
  

• Initial Complaint

  01/21/2025

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This company has been calling and harassing me for days. They've LIED about appointment times, they refuse to acknowledge me by my LEGAL NAME, ANDthey refuse to do their job which is being someone to set up appointments.This company has been calling and harassing me for days. They've LIED about appointment locations, they refuse to acknowledge me by my LEGAL NAME, AND they refuse to do their job which is being someone to set up appointments. I want ****** FIRED. SHE HAS HUNG UP ON ME AND REFUSED TO HELP ME. HARASSING A VETERAN NEEDS TO STOP BY THIS COMPANY AND NOW!!! MAKE THE APPOINTMENT, QUIT LYING AND TELL ME THE DETAILS NOW.

  

  Business response

  01/22/2025

  Thank you for bringing your claims to our attention. We apologize for the inconvenience you experienced and understand the importance of your case and will do our best for a prompt resolution to your claim. I've alerted our customer experience representatives, who will open an investigation and review your case to prevent future issues with your particular case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution. We look forward to hearing from you. Thank you for your service.

  Customer response

  01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  01/16/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  WIll not return call or emails from either me or the VA. Claim has been held up MONTHS because of their inability, or unwillingness, to do their jobs.

  

  Business response

  01/17/2025

  Thank you for trusting us with your feedback. We understand the process is not easy, however know that your claims have been captured and recorded for our customer experience team to investigate. In addition, well leverage our partnership with the ** to ensure that your case is resolved in a timely manner. If youd like to provide additional information regarding your claims, email us at **************************************   Thank you for your service to our country.
  
  

• Initial Complaint

  01/12/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 1/12/24 @ 8:26am I received a call from a man who claimed to be from QTC (contractor for VBA) wanting to know my complete DOB and address. Upon giving partial on DOB - and address - he refused to help me until I gave my full DOB - so I asked for a supervisor - and it ended not connecting me and after waiting 14min 53sec he informed me the supervisor would call later. I did not receive a call!I do not give complete personal information over the phone, and he persisted. They do have on file security questions with coded response.

  

  Business response

  01/13/2025

  Thank you for trusting us with your feedback. We understand the process is not easy, however know that your claims have been captured and recorded for our customer experience team to investigate. In addition, well leverage our partnership with the ** to ensure that your case is resolved in a timely manner. If youd like to provide additional information regarding your claims, email us at **************************************   Thank you for your service to our country.
  
  

• Initial Complaint

  01/10/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  *** had two VA exams through this company and havent received a single mileage check. Ive called and complained multiple times. Anytime I had appointments they could overnight me information about my appointments, but somehow the mileage checks supposedly get lost in the mail. I cant be the only veteran that this has happened to.

  

  Business response

  01/10/2025

  Hello ******,

  Thank you for trusting us with your review. We'd love to help resolve your concerns about mileage check. Please email us at ************************************* and provide your full name, case number and any additional details that will help our customer service professionals provide a prompt resolution. We look forward to hearing from you soon. 

  Thank you for your service to our country.

• Initial Complaint

  12/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  QTC was contracted by the ** to schedule my medical appointments to be evaluated for my military service injuries. I am a full time student and QTC would not work with me on my school schedule. QTC kept making appointments when I was in class and would reschedule it without speaking with me, for another time I would be in class. I filed complaints about them with the VA. QTC reported falsely to the VA and I had my claims denied.

  

  Business response

  12/16/2024

  ******,
  Thank you for trusting us with your feedback. We'll open an investigation regarding your claims, please email us at ************************************* and provide your case number and additional information to help us in our investigation. We'd like to provide a timely resolution and look forward to hearing from you. 
  Thank you for your service to our country. 

• Initial Complaint

  12/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had a Leidos QTC C&P exam 3 weeks ago for a VA disability claim. The examiner, sent in the Disability Benefits Questionnaire (DBQ) to Leidos QTC QA within 48 hours. Leidos QA said the paperwork was completed improperly by the examiner. The medical examiner who also works for the VA as a physicians stated the forms were correct. Leidos QA won' send the paperwork to the VA and the examiner won't change the forms. Only the veteran is punished here. Additionally, Leidos QTC has two more of my C&P exams that are suffering a similar fate. I have been seen by other VA C&P examiners but Leidos QTC is the only inadequate provider. The ** owes its veterans better than Leidos QTC!

  

  Business response

  12/13/2024

  *******,
  Thank you for trusting us with your feedback. We understand the importance of your case and will do our best to provide a timely resolution. We've open an investigation on your behalf, please email us at ************************************* and provide your case number, and any additional details regarding your forms specifics. We look forward to hearing from you. Thank you for your service to our country.

• Initial Complaint

  12/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was scheduled for an appointment on 7 November 2024. After receiving the packet that they send out, I called around trying to get specifics on the appointment. After 2 days I finally got in touch with someone who told me that I didnt need to be there, the doctor did not need my input on the issue, just my records. About a week later I called back to inquire on the status of the review, at which time I was told it was complete and sent forward to the VA. Yesterday, 3 December 2024, I was told by the VA that they were still waiting on the feedback from QTC. I called QTC and was told "We have up to 3 weeks to process the paperwork, and whoever told you different lied". As a veteran this is totally unacceptable and I will be pushing this foward in a Congressional. This company is here solely to "Check blocks" nothing else. The previous appointment that I had with this organization were just as unprofessional, calculated and very incomplete.

  

  Business response

  12/06/2024

  Thank you for trusting us with your feedback. We understand the process is not easy, however know that your claims have been captured and recorded for our customer experience team to investigate. In addition, well leverage our partnership with the ** to ensure that your case is resolved in a timely manner. If youd like to provide additional information regarding your claims, email us at **************************************   Thank you for your service to our country.
  
  

• Initial Complaint

  11/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I met with a Nurse Practitioner name *******. He was cold and unwelcoming , as a VET with PTSD. I was left feeling unheard and uncared for. How can he rate my condition when he didnt even ask me where I was hurting. This was a horrible experience. Maybe you all should hire some one who at least acts like he had compassion and empathy for the people who gave most of our lives protecting and serving this Country

  

  Business response

  11/14/2024

  *****,
  Thank you for taking the time and providing your feedback. We understand the importance of your case and apologize for the poor experience during your recent visit. If you'd like to provide additional details about your experience please email us at ************************************** Thank you for your service to our country. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩