ComplaintsforLeidos QTC Health Services

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Initial Complaint
07/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am managing my husbands veterans administration disability claim. Litos QTC is the federally contracted company that is supposed to schedule examinations in relation to the claim. They have required us to go to general cardiologist, five different medical offices in two different states, and all more than 45 miles from our home. I have reason to believe, based on my conversation with ****** at that company, that they are choosing providers not based on expertise or proximity to the veteran, but solely on their desire to achieve a below market rate for additional profit.The woman I spoke with acknowledged that they only use the providers. They have contracted with, and do not worry about finding providers who are close to where the veteran lives. They have us driving from **********, ************ to ********, ************ to do bloodwork in the morning one day, then driving from ********, ************ to *********, ******** to have an echocardiogram. They made him go to ************* to get a chest x-ray and an additional heart exam, but they claimed they could not do the echocardiogram at that location. They refuse to give an explanation for why they could not do the echo at the same time as the chest x-ray and the other test. I hypothesize it is for profit reasons. The provider where the chest x-ray and other test were performed was dirty, and incredibly unprofessional looking. They also have lied to us. They scheduled a test in *********, ******** for today, July 5. They called several days ago to ask if we could move it back to July 3. We said that was not possible and that we wanted to keep the July 5 appointment. When my husband drove to *********, ********, in holiday weekend traffic, he arrived to find that they had canceled the appointment anyway. They claimed that they called us on July 3 to cancel. They did not, and they did not leave a message as they claimed. Again, they lied. There is much more but I am out of space.
Business response
07/10/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.

Again, we thank you for your feedback and look forward to a speedy resolution.
Initial Complaint
07/02/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Leidos QTC Health Services has delayed scheduling my appointment for months because they can't find a provider in the area to work with them. Leidos QTC Health Services has a BBB rating of 1.32, no wonder no providers in the entire state of ***** want to work with you. I have waited months for an appointment to get schedule only to be told the closest provider who will work with QTC is 233 miles away. I said I will gladly take the appointment only to be told NO, it's too far. I'm not sure what my options even are at this point, it is a deflated feeling know I'm just sitting adrift waiting for something (appointments) that will never come. Will my disability claim gets thrown out because of lack of information because I can't see a provider to confirm my claim? Is there another Health *************** who has the ability to schedule in the state of *****? The Government awarded a $1.7 Billion Dollar contract to Leidos QTC Health Services and the company is only effective (sometimes) in large, populated areas with a HORRIBLE feedback rate. We should be embarrassed for our Veterans that a 1.32 Better Business Bureau Rating is acceptable for their Health Care needs! ***Side Note: I had the appointment already through the ***************, but QTC/Claims does not accept these records because I was told from a Manager at QTC the appointment has to be done by a third-party provider.
Business response
07/05/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.

Again, we thank you for your feedback and look forward to a speedy resolution.
Initial Complaint
06/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had an extremely unprofessional and inappropriately conducted medical exam by one of the providers at the QTC office named *******************. Upon arrival ************ seemed disgruntled and very brisk in his approach as something had upset him before my arrival. Then during the duration of the exam he did not follow the *** protocol by asking me all related health questions he then went into great detail about his political viewpoints and stance on immigration. I felt his conversations were inappropriate and concerning but I hadnt brought it up yet because I was waiting for the VA to respond to my concerns but they havent responded about my complaint. ************ might have been under the influence or was just to heated to conduct an exam with quality clinical judgement. I want to file a formal complaint against ************.
Business response
06/18/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.

Again, we thank you for your feedback and look forward to a speedy resolution.
Initial Complaint
06/14/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Mar 2023 Took at home exam for claim with VA Mar 2023 Went to third-party office for results Enterprise Mill *************************************** 2023 Shortly afterwards received notice that claim was denied 10June2024 Was told by Dr. at **, they never received results from OTC 12June2024 Went to OTC clinic in area Leidos QTC Health Services ********************************* *******, ******* ***** Was told the results are in the system (by the front receptionist) must call the ******************* and have them sent to ************************ 12June2024 Contacted QTC Service Desk *************), spoke with Sequoyah (***** employee num) referred to OSA section to help with my situation. 12June2024 No contact from company (QTC)13June2024 - Ppoke with ****** (***** employee num). I explained to her, I had a home exam done but it never made it to the VA system. Explained that the VA advised me to contact the company; restated my case to her. She informed me, that her supervisor said, QTC has no record of a home exam but the VA has it. I explained to her for the second time, the Dr showed a blank screen w/ regards to QTC input. After sending another note to her supervisor while one the call; she told to make claim again (with VA), starting all over. They didn't have any results. Again, the local QTC office told me it's there on file. ****** said, it is closed and they cant send it. I asked for her supervisors name (refused to provide). I told her Id like to speak with someone else about this, ****** told me she was sending notes to a manager (***** no employ num). I requested contact via email for tracking.14June2024 went back office where initial reading of results for QTC. Told by receptionist, all information returned to QTC BUT they should have the files on record for at least 2 years. 14June2024 received no communication My belief, they would like me to take the exam again to cover-up their negligence in handling my initial medical exam and results from March 2023.
Business response
06/18/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.

Again, we thank you for your feedback and look forward to a speedy resolution.
Initial Complaint
06/10/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Leidos QTC is completely negligent in dealing with BDD claims. As an active duty service member, QTC was assigned my claim for disability. They have had my claim for 5 months, when the standard is 45 days. They received the final report from the medical provider on 16 May, but nearly one month later still have not even assigned it to a QA individual so it is literally just sitting with no action. This is just the latest in a string of negligence on their part, to include release of personal health information of other patients to me.
Business response
06/12/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.
Again, we thank you for your feedback and look forward to a speedy resolution.

Customer response
06/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for taking action to resolve.

Sincerely,

***********************
Initial Complaint
05/31/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Since January 2024 I have been assisting my disabled VETERAN stepfather with getting disability and compensation from the **. The CA contracts with Leidos QTC to perform disability evaluations. He has multiple medical conditions and disabilities that can be correlated back to Agent Orange exposure in *******. There have been dozens of phone calls and letters sent. We have made to travel to medical appointments to find that they are not wheelchair accessible and he is unable to be seen. This man has recently had a major stroke and is paralyzed on his left side. I have advocated and shared his medical conditions in every phone call with this agency and the VA. *********** continues to discriminate against disabled individuals and attempt to sabotage his attempt to get what he is entitled to. A medical agency that contracts with the *********************** is sending veterans to a facility that is NOT ADA ********** This appointment has been rescheduled multiple times and every facility we have been referred to is NOT ADA ********* for disability determinations. This is appalling and unacceptable. I have to believe that this is a way to waste time and frustrate individuals to not seek the compensation and care that they are entitled to. This man is an elderly veteran who is disabled and the VA continues to fail him by using this contracted agency.
Business response
05/31/2024
Thank you for trusting us with your feedback. We understand the importance of your father's case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your father's case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.
Again, we thank you for your feedback and look forward to a speedy resolution.
Initial Complaint
05/22/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This contractor company has sent me 8 fed-ex envelopes about an appointment. I have called so many times telling them they are using an old name. My name was changed over *************************************************************************** and get their information correct. I have talked to so many of their phone people that I am blue in the face. I cannot legally conduct any business with this name for over 25 years. all my wife and I get when calling is the run around or they just hang up the phone on this veteran. ***** job supporting Americas Veterans.
Business response
05/23/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.
Again, we thank you for your feedback and look forward to a speedy resolution.

Customer response
05/29/2024

Complaint: 21747933

I am rejecting this response because:
This company never contacted me or provided a valid phone number to a human who could work on this issue.
Sincerely,

*******************
Business response
05/29/2024
Thank you for your feedback. I've escalated your feedback to our leadership for further investigation and priority follow-up. Our team will reach out to you soon. Thank you for your understanding and we look forward to a speedy resolution.
Initial Complaint
05/18/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The company promised to reimburse my travel costs to attend a neighboring island for my medical exam. I provided the receipts via email and never heard from them again.
Business response
05/20/2024
******,
Thank you for contacting us, we understand the importance of your case and will do our best to provide a prompt resolution. I've alerted our customer experience representatives, who will open an investigation and review your case and provide a timely resolution. Thank you for your feedback.

Customer response
05/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
05/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im active duty and QTC is contracted through the veterans administration to help us with disability claims. On 2 occasions (April 24, 2024 and May 14, 2024) QTC medial group has wasted my money and time. Im mandated to attended these appointments which are scheduled in advanced (over 3 weeks) I confirmed my appointment on May 13, 2024 by speaking to a staff member on the phone. I paid $35 dollars in tolls, was absent to work, and traveled over 120 miles to my appointment which was scheduled at 1000 am. While waiting to be seen I was told that the doctor (WHO QTC SCHEDULED ME WITH WEEKS PRIOR) does not take cases related to mine. I was told I will not be refunded the price of tolls. If I did not make this appointment or cancel of my own free will, I understand that we are not reimbursed as active duty military members attending disability exam appointments. This appointment was canceled due to STAFF ERROR and this is the second time. I do want the business to refund my ferry tolls that I paid to attend an appointment on time but was turned away while waiting to be seen. This has happened before and is extremely unprofessional. Federally contacted or not, I am a customer and a patient, this is unacceptable please help me make this known to others and the company. All patients deserve better customer service and compensation for other parties errors. Most companys charge fees for last minute cancellation and QTC is a scam while they advertise themselves as veteran friendly or supporting US troops when they inconvenience us and take no accountability.
Business response
05/15/2024
Thank you for bringing your claims to our attention. We understand the importance of your time and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.
Again, we thank you for your feedback and look forward to a speedy resolution.

Customer response
05/15/2024

Complaint: 21713619

I am rejecting this response because:
Ive already contacted the email included and Ive spoke to customer representatives and managers. Being active duty doesnt change the fact that I am a patient and I shouldnt have my time wasted. Its not fair to spend money on tolls and arrive to an appointment to be turned away. I spoke to the clinic the day before my appointment. The scheduled the appointment was made on the 25th of April. That was plenty of time for QTC to alert me of an incorrectly schedule appointment which could have avoided unnecessary travel costs.
Sincerely,

*************************
Business response
05/24/2024
Thank you for your feedback as it provides us an opportunity to improve and prevent future lapses in customer service. We apologize for the poor experience and will provide your concerns to upper management to improve our level of care.
Thank you for your service to our country.

Customer response
05/25/2024

Complaint: 21713619

I am rejecting this response because:
As a patient and customer I deserve to have my travel tolls reimbursed due to poor level of care and improper communication. Still have not been followed up about this.

Sincerely,

*************************
Initial Complaint
05/10/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Leidos QTC has provided horrible service to me as a VA Veteran and as a member of the **** over the last 12 months. (These same sentiments have been shared with me by my fellow Soldiers and Veterans over the last year.) I have called and scheduled appointments for them to be cancelled by company and their contracted providers. Today, I contacted their organization to have an appointment scheduled for Monday, May 13, 2024 that they canceled on Thursday, May 9, 2024 to be rescheduled. I believe the young lady I spoke to was named ******* or ********* today, May 10,2024 at approximately 1255 hours CST. She did not have the warmest of personalities, lacked customer service skills, and was not helpful. (I have to admit that I was extremely frustrated as well.) After trying to figure out possible dates for rescheduling with her, she was not helpful at all. I told her that I needed to speak to her supervisor. She decided that I needed to speak to "my case manager" and immediately cut the call to the hold music. After waiting on hold for a few minutes, the call was sent to someone and the person immediately hung up on me. I have constantly tried to bend over backwards to resolve my medical concerns with this company even to my financial detriment. (To meet one appointment, I am staying overnight in ********** to meet one of their providers so I can clear my military record.) Now, I am being disrespected by their personnel by hanging up calls on me. I am reporting this organization to BBB in hopes of them correcting their behavior and facilitating Servicemembers and Veterans in their time of need. Or in hopes of the US Government removing the contract from them.
Business response
05/15/2024
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.
Again, we thank you for your feedback and look forward to a speedy resolution.

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