We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Wildfires across the Los Angeles area are expected to become the costliest such disaster in U.S. history. As victims cope with the aftermath, it is crucial to stay vigilant against opportunistic scammers. In addition, those wishing to help by donating money or supplies should carefully research organizations before contributing. BBB offers guidance to protect both victims and donors. Copy and paste the following URL for helpful tips: bbb.org/local-bbb/bbb-of-los-angeles-and-silicon-valley
          Share
          Business Profile

          Medical Doctor

          Leidos QTC Health Services

          Headquarters

          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Reviews

          10 word minimum.

          You can use up to 2000 characters

          Before you can leave a review on bbb.org,

          you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

          Add now

          Provide Your Information to Leave a Review

          Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

          All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

          This is automatically determined using your first name and first initial of your last name.
          How would you like to confirm your review?
          This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

          Verify your phone number

          Enter the 6 digit code sent to the phone number ending in undefined

          If you have not received a code within 2 minutes, you can re-send it.

          118 Customer Reviews

          Sort By
          • Date
          • Highest Rating
          • Lowest Rating

          • Tanner L

            01/10/2025

            By far the worst company *** ever had to deal with. Any appointments that I had I would get mailed information overnight, but my mileage checks disappear in the mail. Ive called several times and it doesnt change anything. I have appointments from November and December I havent received mileage checks for. How many other veterans are getting screwed out of their mileage checks too?

          • William R

            11/20/2024

            Worst company to eever deal with. Dropped calls, excessive calls for appointments already made. Very excessive information questions . Ling time spent waiting on reception to confirm things

            Leidos QTC Health Services Response

            11/26/2024

            ***,Thank you for trusting us with your feedback. We understand the importance of your case and will do our best to be efficient whenever possible. We've recorded your feedback and will ensure our customer experience team reviews and makes any necessary process improvements to prevent future lapses with our customers. Thank you for your service to our country.

          • Kathleen M

            10/16/2024

            Had a C&P a month ago for 21 issues. Appointment took no more than 10 min for all of that. The Dr. ****** did anything, didn't ask questions. I felt as if a 2 year old with a plastic stethoscope would be more thorough. A month ago, no real exam and my DBQs still are not uploaded. If this is how they "examine" members who serve over 20 years I could only imagine how poorly they treat the younger members.

          • Anthony F

            10/01/2024

            I can't be the only one this has happened to:I had 3 appointments in July 2024, and I was examined by three different ******s. Its October 2024, and they called me a week ago mind you when I think I'm at the end of this journey and stated you have to do the exact same 3 examinations all over again do to we don't know why. This is corruption at its finest. My first ****** was repeating exactly what my initial ****** said and done so I know they didn't lose the report. So now i got another half a year to wait for their decision thanks a lot QTC.

            Leidos QTC Health Services Response

            10/03/2024

            Thank you for bringing your claims to our attention. We apologize for the inconvenience you experienced and understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case to prevent future issues with your particular case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.

          • Dustin K

            09/12/2024

            ********************* staff did an outstanding job. They made a normally byzantine process easy and quick, Thank you

            Leidos QTC Health Services Response

            09/13/2024

            Thank you for the great review! We love serving our Veterans by providing Quality, Timeliness and exceptional ***************** Thank you for your service to our country.

          • Robert F

            08/18/2024

            i always get mail from the va, but on 8/14/24 @1:03pm, i received a e-mail from the va stating, that i just filed a disability claim, that was done over a year ago and all c&p exams was completed over a year go, and that a might be contacted by Leidos QTC, which i don't know why. on Sunday , today 8/16/24, i received another email from the va for a survey for a c&p exam that i supposedly attended. by: Examiner: *******, **** M Vendor: QTC Date: 08/14/2024 Type: ACE/IMO, so either this is a big lie or a scam, because my lawyer nor I never receive a call, voicemail, text, email or mail from this company or any examiner *******, **** M or QTC, for a exam on the same day the va sent there email at the date and time listed above, there is no case number, no phone call, no text, no email and no mail to reference too, and i cant leave a phone number here for you these company to call back, not to many good reviews here with this company hurting veterans

          • Dylan B

            08/09/2024

            I am a disabled veteran. I had a QTC appointment to check my herpes, contracted during an unwanted sexual encounter while I served before 2010. The older female doctor was rude, dismissive of every word from my mouth and was uncomfortable looking at my p**** She appeared to have her decision made before even seeing me. I am physically and mentally damaged, and having go through an experience with QTC further impacts me negatively. I need help and QTC is going out of their way to not get me help.

            Leidos QTC Health Services Response

            08/12/2024

            Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.Again, we thank you for your feedback and look forward to a speedy resolution. Sincerely, Leidos QTC Health Services

          • Ah P

            07/23/2024

            If you are a provider, stay far away. Qtc will make up lues on Va standards and then try to bully you to order studies that are not clinically indicated. They say they have protocol for emergent findings on the STUDIES THEY ORDER but critical findings took over a month to get back to review: oh, and yea all the studies are ordered under your credentials without your approval . Whenever you try and cancel a study, they dont even know their own protocol and argue with you for 30 minutes. Lets not even get started on the QAs. The *** will bully you on what to write in your dbq and make unnecessary corrections. They will are allowed to alter your note without your knowledge and I wouldnt have caught it if I didnt check myself.

            Leidos QTC Health Services Response

            07/25/2024

            Thank you for your feedback as it provides us an opportunity to improve and prevent future lapses in customer service. Your claims are alarming and I've escalated them to upper management to improve our level of care. Thank you for your feedback.

          • Nicolas G

            07/10/2024

            To sum things up, QTC is a substandard healthcare mediating agency. They tell you that every case they work should be completed and submitted to VA in 8 days or less. I've completed my appt over a month ago and they still have not send anything to the VA!! VA should fired this company for the sake of the Veterans.

            Leidos QTC Health Services Response

            07/11/2024

            Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.Again, we thank you for your feedback and look forward to a speedy resolution.

          • Claudia V

            06/25/2024

            *** is the only case worker that fully helped me out after calling multiple times into QTC and dealing with short answers from multiple customer service reps. *** went above and beyond to make sure my the appointment I did a few months back reflected on my claim and did not simply reschedule me for the same appointment like the other customer service reps went ahead and did. This was frustrating and time consuming for months, but after talking to ***, it was handled within 4 days.

            Leidos QTC Health Services Response

            07/01/2024

            Thank you for your feedback as it provides us an opportunity to improve and prevent future lapses in customer service. We apologize for the poor experience and will provide your concerns to upper management to improve our level of care. We're glad to hear *** was able to provide a prompt resolution for your case. Thank you for your service to our country.

          Customer Review Rating

          1.34/5

          Average of 118 Customer Reviews

          Contact Information

          924 Overland Ct

          San Dimas, CA 91773-1742

          Get Directions
          Visit Website
          (909) 859-2100

          Want a quote from this business?

          Get a Quote

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 7/13/2022

          Years in Business: 40

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.