Customer ReviewsforLeidos QTC Health Services

If you are a provider, stay far away. Qtc will make up lues on Va standards and then try to bully you to order studies that are not clinically indicated. They say they have protocol for emergent findings on the STUDIES THEY ORDER but critical findings took over a month to get back to review: oh, and yea all the studies are ordered under your credentials without your approval . Whenever you try and cancel a study, they dont even know their own protocol and argue with you for 30 minutes. Lets not even get started on the QAs. The *** will bully you on what to write in your dbq and make unnecessary corrections. They will are allowed to alter your note without your knowledge and I wouldnt have caught it if I didnt check myself.

Thank you for your feedback as it provides us an opportunity to improve and prevent future lapses in customer service. Your claims are alarming and I've escalated them to upper management to improve our level of care. Thank you for your feedback.

To sum things up, QTC is a substandard healthcare mediating agency. They tell you that every case they work should be completed and submitted to VA in 8 days or less. I've completed my appt over a month ago and they still have not send anything to the VA!! VA should fired this company for the sake of the Veterans.

Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.Again, we thank you for your feedback and look forward to a speedy resolution.

*** is the only case worker that fully helped me out after calling multiple times into QTC and dealing with short answers from multiple customer service reps. *** went above and beyond to make sure my the appointment I did a few months back reflected on my claim and did not simply reschedule me for the same appointment like the other customer service reps went ahead and did. This was frustrating and time consuming for months, but after talking to ***, it was handled within 4 days.

Thank you for your feedback as it provides us an opportunity to improve and prevent future lapses in customer service. We apologize for the poor experience and will provide your concerns to upper management to improve our level of care. We're glad to hear *** was able to provide a prompt resolution for your case. Thank you for your service to our country.

QTC is a substandard healthcare mediating agency. Their website portal unregisters users after less than a week of inactivity. To re-establish the website portal login, you have to call and request a new registration email just to activate it again. The scheduling process is inadequate and the medical facility locations are distant from the home of records for the Service Members. The organization also suffers from extremely long delays in support and processing from start to finish for MEDPROS updates. After 60 days, MEDPROS can no longer be updated and the appointment has to be redone. There are no vouchers for Service Members to use as confirmations that they attended the appointment. The QTC process is to update the portal to demonstrate the appointment was attended, but is highly inefficient and poor quality. Service Members have to call and request a voucher over the phone that demonstrates they attended the scheduled appointment so they can submit to their medical officers for MEDPROS updates and reimbursements. The QTC organization is extremely slow at processing schedule requests and has little availability when regarding medical facilities for Service Members to complete their appointments. The quality of services at these sites are extremely low. I attended a Dental appointment where the Dentists spent about 30 seconds with me performing a pseudoexam and found no issues. Meanwhile my actual dentist identified significant issues with old fillings and had them fixed before they caused more damage. Many of these encounters with QTC medical facilities are questionable at best. I would not recommend QTC to any organization that needs medical assets to be mediated.

Thank you for your feedback as it provides us an opportunity to improve and prevent future lapses in customer service. We apologize for the poor experience and will provide your concerns to upper management to improve our level of care. Thank you for your service to our country.

QTC Is just a confusing company as to VA scheduling. Not driving 3 hour round trip for blood.

Thank you for your feedback as it provides us an opportunity to improve and prevent future lapses in customer service. We apologize for the poor experience and will provide your concerns to upper management to improve our level of care. Thank you for your service to our country.

Their reps are very incompetent and rude. Each rep tells you a different thing and always has an attitude. I am calling because I want to check the status of my claim and whats going on with my claim and why hasnt it been sent to the VA. Whats so hard about that???

Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.Again, we thank you for your feedback and look forward to a speedy resolution.

I saw ************************* in N.C. Nothing short of phenomenal! Professional, courteous, and a sense of humor. She gave me a four hour appointment just to make sure all of my 30+ claims were covered completely.

Thank you for the great review! We love serving our Veterans by providing Quality, Timeliness and exceptional ***************** Thank you for your service to our country.

As someone in the *** I scheduled a ***, and it went smooth enough, took about a week. Checked on the *** a few days later, nothing in the system. Called QTC 7477, was told it takes at least 7 days to process a *** but it would be more likely 4 to 8 weeks. WHAT????? 4-8 weeks, screams lowest bidder possible won the contract. I asked how to submit my dental form (2813) and was told through the portal ***************************************. Tried to log in, unable to log in. Called QTC again and was told to call IT support. Called them and was told because I was on a government computer their system has compatibility issues. Ok, went home after work and tried again to login, you guessed it : issues logging in with a MAC and Safari, so I tried ****** Chrome, Firefox, DuckDuckGo, nothing. My ticket is in with level 2 for 48 hours, who stated login issues are widespread and ongoing for 3 weeks now. My orders end in 2 weeks, the only thing I need to renew these orders is a ***, I thought starting this process 30 days out, would suffice. No.... not at all.

Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and ********* that information to our customer representatives for a speedy resolution.Again, we thank you for your feedback and look forward to a speedy resolution.

Every response to every review on here is the same. There is no intent to serve the Veteran. I don't want to email your customer service, I don't want to call your customer service, I want you to do your job. Get my claim through to the VA. It's very simple. Before you tell me to call or email...I do. Every single day. It gets me nowhere. Not sure how QTC claims to be the best at what they do. They are just the best at making appointments for veterans and then ignoring them.

Thank you for your feedback as it provides us an opportunity to improve and prevent future lapses in customer service. We apologize for the poor experience and will provide your concerns to upper management to improve our level of care. Thank you for your service to our country.

************** ****************** was very professional, courteous and explain the hearing test as we went through the test! She is an asset to QTC-Medical team located at ****************************************************.

Thank you for the great review! We love serving our Veterans by providing Quality, Timeliness and exceptional ***************** Thank you for your service to our country.