Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Mr. Carlos Pools & Construction has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMr. Carlos Pools & Construction

            Pool Contractors

            Contact Information

            978 N Amelia Ave

            San Dimas, CA 91773-1401

            Get Directions
            Visit Website

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            978 N Amelia Ave, San Dimas, CA 91773-1401
            BBB File Opened:
            12/2/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • Mr. Carlos Pools
            • Mr. Carlos Pools and Construction, Inc.
            Business Management
            • Carlos Jose Arenas
            • Craig Stephen Read
            • Renee Keele, Office Manager
            Contact Information

            Principal

            • Craig Stephen Read

            Customer Contact

            • Carlos Jose Arenas
            • Craig Stephen Read
            • Renee Keele, Office Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/15/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We build a pool about four months ago. Once the pool was completed, we were told not to go inside the water for about a few weeks. And putting solutions in the pool and cleaning it, I was noticing that the pool And putting solutions in the pool and cleaning it, I was noticing that the pool didnt look right. I called the company a few times took pictures send it to them and they kept telling me its normal. The plaster was changing colors after two months, they realized that the plaster needed to be redone. I drain the water and they came and fix the plaster, but fixing the plaster. They left a lot of cracks, I have been calling the company and asking them to come and fix it and theyre not doing anything about it. I will attach pictures of what my pool looks like. I am hoping that with your assistant I could get through to the company and they could come fix what they have damaged when people look at my pool. It does not look like a brand new pool. It looks like a pool thats been sitting there for 15 years.
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michelle J

            04/13/2023

            While Mr. Carlos Pools & Construction company was building my next door neighbors pool, Mr. Carlos Pools & Construction company broke my fence which was located on my side of my property and refused to take responsibility.

            Local BBB

            BBB of Los Angeles & Silicon Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.