Complaints

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We build a pool about four months ago. Once the pool was completed, we were told not to go inside the water for about a few weeks. And putting solutions in the pool and cleaning it, I was noticing that the pool And putting solutions in the pool and cleaning it, I was noticing that the pool didnt look right. I called the company a few times took pictures send it to them and they kept telling me its normal. The plaster was changing colors after two months, they realized that the plaster needed to be redone. I drain the water and they came and fix the plaster, but fixing the plaster. They left a lot of cracks, I have been calling the company and asking them to come and fix it and theyre not doing anything about it. I will attach pictures of what my pool looks like. I am hoping that with your assistant I could get through to the company and they could come fix what they have damaged when people look at my pool. It does not look like a brand new pool. It looks like a pool thats been sitting there for 15 years.

• Initial Complaint

  05/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In September 5, 2020, I provided a deposit of $**** for a new pool construction. On January 1, 2021, I cancelled the agreement after the company failed to begin the project or return my calls. The permits were issued mid December of 2020. I didn't receive a response until I requested my agreement be cancelled. I eventually signed with a different company who managed draw the plans, obtain permits and begin the excavation process all within a couple months. I can provide a copy of the contract, documentation from the City of Anaheim and text messages upon requests.

  Business response

  10/20/2022

  Business Response /* (1000, 15, 2022/10/20) */ I am very sorry that this occurred. Please accept our sincerest apologizes for the lack of communication. We are now under new management and have made several staff changes since this time, and are happy to say that our client communication is our top priority-as it should have been all along. Consumer Response /* (3000, 17, 2022/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate the apology, but I will be satisfied once my $1000 have been refunded. As of today, no services were provided, and I have not been offered or have received a refund. Business Response /* (4000, 19, 2022/10/31) */ The $1000.00 deposit was applied to the following, so technically there is a balance due to us totaling $687.25, which we have not, nor will not pursue: Permit Runner: $475.00 TOTAL City of Anaheim Permit Fees: $1212.25 *These fees included and are itemized on receipts from the city- Electrical Fee $167.00 Image Fee (per page) 4.00 NPDES Inspection Fee $55.75 Pool/Spa Structural Fee $334.00 Plumbing Fee $167.00 Additional Plan Check $105.50 Planning Plan Check $45.00 S.F. Pre Site Fee $167.00 Plan Check $167.00 TOTAL COSTS PAID TO CITY OF ANAHEIM: $1687.25. **These totals do not include Administrative Fees. I have attached the receipts for your reference. Thank you.

• Initial Complaint

  05/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **************** and Construction built my pool in 2018 and everything went fine. One of the pools lights stopped working and I've been calling and emailing them for almost a year now to come fix it as my pool is still under warranty. I've been told that they've contacted their warranty company and that someone will contact me, well I am still waiting for them to come fix it.

  Business response

  10/13/2022

  Business Response /* (1000, 15, 2022/10/13) */ I am pleased to say that I spoke directly with this valued client and immediately sent someone from warranty out to assess and resolve. We are pending confirmation it has been completed, but checking with the separate company that handles all warranty calls every couple of days. Our valued client will also confirm with me once it is complete.

• Initial Complaint

  05/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Horrible customer service. I've had a water leak for over a year, and every time I call, they promise someone will come. Here we are, my warranty is about to expire and they have yet to fix the leak. I've been paying high dollars on my water bill, and during this Water drought I would imagine they would care enough about the situation, but nothing has been done.

  Business response

  10/11/2022

  Business Response /* (1000, 15, 2022/10/11) */ I am pleased to report that this was resolved in February 2022 and our client is completely satisfied with their beautiful pool.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩