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          Moving and Storage Companies

          Let's Move It Right Moving & Storage

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Moving and Storage Companies.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/29/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            We hired Let's Move It Right to move our belongings from ******* to ******. Our stuff was picked up on 11/25/23 and we were told it would arrive in ***** business days. It is now 2/26/24 and we still have not received our belongings. We have been told a couple of different dates to expect our belongings, but have yet to receive them. According to **** at Let's Move it Right, our stuff has been in ******** since at least 2/7/24, but our container is on hold for some reason. He refuses to give us the container number so that we can follow up or even verify this information. We have spoken to Young ******** and ******, and they have told us that even if it is a shared container, the container number is NOT confidential. At this point, I feel like we have been lied to multiple times and that someone has clearly dropped the ball. I want the container number or tracking on my belongings ASAP, as this is completely ridiculous. We also had Let's Move it Right arrange the shipment of my car from ******* to ********. When I initially paid for this, **** asked if I could send the money through Zelle which no legitimate business should do, so of course I did not. Then after it was shipped, I noticed through my app for my car that it was in ******** and I was never notified. My husband called ****** and they said that it had been there for several days, but when I text **** he said that he had never been notified that it was available for pickup. **** quoted me $7 a day for ****** to hold my car after 3-4 days, but when we had it picked up we were charged nearly $350 just to have it released. We didn't even know it was available until 7 days after it arrived due to no communication and we certainly wouldn't have left it there for 2 more weeks if we had been given accurate quotes. I fully expect to be refunded for this difference. I also expect the container number and tracking for my belongings to be given to me ASAP.

          • Initial Complaint

            07/12/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ive been trying to get into contact about someone about my home goods that I shipped back in April. I have been told numerous dates of when it would arrive and I have still not received it yet. The past twelve times that I have called, I have not been given a clear answer on the arrival date or even someone to go over any of the details of my home goods with me.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 29

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          503 Jessie St

          San Fernando, CA 91340

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          Customer Complaints Summary

          3 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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