Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working on ************************** since 2014, and they terminated my account. They never gave a reason why and told me by email that they didnt have to. The only reason I could think of is cause a customer asked me to talk about things that arent allowed and I told him it was against their policy. He got upset and that happened a few days ago. I tried contacting ************************** customer service by email but not a response and when I tried to call their phone number, they blocked me. They tell all flirts to add a credit card on file and a photo ID for age verification. However, customers on their site dont have to. They just put a credit card on file which they could have stolen or be underage using their parents credit ********* that is against the law in my state and some other states too, and thats why places like ************** ask all members to show proof of age using a photo ID. Their rules go for flirts as well as customers. Now what we call flirts are people who sell content on their site and/or take phone calls. Since ********** is getting a lot more flirts, they remove flirts just because a customer gets mad cause you cant talk about some things without going against their policy. Plus, some things are against the law and what that customer wanted me to talk about was against the law and ************************** policy. Of course, I hope NF loses more business for breaking the law and treating people like trash.On another Note:I have over $500 left in my NF account because I always like to save up and cash out in the summer. Now they have the money I worked very hard for and I would like them to send my money to the bank account I have on file with *********** Also, they keep all photos, videos, and audio recordings on their system and wont delete them. You can see that they are still active because I can. I searched on their site. The only things that are not are my phone listings. I recommend not doing business with this company.

  Business Response

  Date: 04/03/2025

  The complainants account was closed due to violations of our Terms of Service. Specifically, NiteFlirt does not permit Members to take any actions that may undermine the integrity of the feedback system.

  All users, customers and Flirts alike, are required to register a credit card. Our platform complies with all current legal requirements for age verification, including photo ID and liveliness checks.

  When a NiteFlirt account is closed, any balance is refunded or paid out. In the case of this user, $317.09 was paid out on March 28th, 2025, and the user was notified it can take up to 10 days for the payment to arrive.

  As with any closed NiteFlirt account, a Flirts content will no longer be available on the NiteFlirt site, which means content relating to listings, profiles, Goody Bags, chat, and posts are no longer accessible. This users account had already been closed and therefore the content is no longer available on the site.

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23142161
  
  I am rejecting this response because they closed my account after I told them they have some underage people on their site. They dont ask customers to show proof of age, only phone operators.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/08/2025

  As per our Terms of Service, NiteFlirt does not permit Members to take any actions that may undermine the integrity of the feedback system. It was discovered on March 27, 2025, that this Flirt had created more than two dozen customer accounts in an attempt to feedback boost their existing listings with positive reviews, giving them an unfair advantage. As a result, the Flirts account was closed. At this time we reached out to the email address on-file to inform them of the closure. This was our first communication with this user.

  Customer Answer

  Date: 04/10/2025

  Complaint: ******** I am rejecting this response because I messaged NiteFlirt customer service about a month ago because an under age person kept messaging me and also was trying to buy my content. So I think its funny that they terminated my account now and used the excuse that I was trying to boost up ratings, which I wasnt. I Had people buying from me and leaving reviews. I was just messaging them to let them know that they needed to do a photo ID verification to make sure that person was legal age not just asked for their credit card information which this person stole from their parents and the customer told me that. I told him I was going to report him and maybe he reported me and lied. NiteFlirt must believed him. They asked for flirts to do a photo ID verification, but not customers. in my state it is against the law not to ask for a photo ID verification on adult sites, so they at least have to obey the law in those states that require photo ID verification on adult sites and theyre not doing it in none of the states. I am not even trying to get back on their site because I found a better phone *** website to be on. They just need to do better with their monitoring system. Sincerely, ****** *****
  

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked for Niteflirt as a phone operator for months and never broke any of the rules. Recently I tried to to make a new account and couldnt get past the ** verification step because it would say there was an error. Im not sure why because my ** is new and the same I used to make my other accounts. I contacted support to get help and they told me to try it again and when I did I got the same error message, I emailed them back to let them know and they banned my accounts.I did some research and found some people that couldnt verify their accounts on other sites because of the software those sites use, which is called Persona, the same one NF uses. People that tried multiple times and got the same error message I got.Im assuming they banned me because they thought I was committing fraud or something since my ** couldnt be verified. *** also contacted Persona to get some help and they told me I should resolve this with the company Im applying to.But their costumer service is poor to a point where they simply stop responding.