Business ProfileforMolekule, Inc.

Okay , so I have 2 molecule pros, One molecule air and five molecule mini pluses... My problem is , one day I took my filter off of one of my pros and replaced it. The ** light was very bright and then my unit quit working. I tried contacting customer service and everything I was asking was not answered... other than I can buy a new unit or a used unit. If you look stuff up you will find that there's a major major major problem with the molecule pro which is $1,000 actually over a thousand. It Has a defect to where if you take the filter off it will cause the entire unit to just stop working. So now I got it pretty much a giant paperweight. They won't tell me if I can buy replacement parts to fix it myself because I am tech savvy. They didn't tell me what causes that to happen. !!!!As somebody who has spent thousands upon thousands . Granite it wasn't through molecule but they have an authorized dealer which is Amazon.!!! A lot of these problems happen exactly 2 years after their warranty. They know about the problem. They won't address the problem and they won't tell people about the problem . That way they can weigh the risks. For a unit that is over $1,000. I would expect this thing to be indestructible. I would expect it to be pretty much a tank. I love my units as somebody with lung problems. They definitely work but the company needs to address this problem before nobody else's buys them. Because I am going to make a ******* video to explain that this happens to the molecule pros very often. But like I said go to change the filter. The ** light lights up very, very bright and then it will not come back on no matter what you try to spin around the filter to make sure that the top of it is placed on it correctly. . My main complaint is they need to address this problem and they need to make it right to customers who have spent thousands and thousands of dollars, But as of now I'm done buying molecule. I'm not even buying their filters no more. Once these quit.