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Business Profile

Appointment Setting Service

StyleSeat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appointment Setting Service.

Important information

Complaints

Customer Complaints Summary

  • 219 total complaints in the last 3 years.
  • 52 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was using style seat to build my clientele, then I got locked out of my account so I canceled with them by sending an email. It has now come to my attention that there are two ladies who tried to book with me and had to put in their credit card I would like to see them receive their money back and I would like for style seat to Close out my account as shouldve been done already.

  • Initial Complaint

    Date:07/23/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently use the StyleSeat app too have my clients book thur 7/23/25 I had a client booked for a $180 service StyleSeat had taken $50 from that booking leaving me with $125 as well and try hitting my account for $35 this is HIGHWAY robbery and very upset Ima Single mother looking to feed my child on top of them saying I have to wait two days for my funds and making my account inactivated and now I dont know the current state on my funds and now I have to find other funds for god knows were to feed my child tonite Im in tear and very upset and customer service doesnt work you cant speak to a live human I will never use this app again

  • Initial Complaint

    Date:07/20/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re services booked for 7/19/25. Stylists are not being held accountable and maintaining their calendars. Both stylists cancelled on me but yet I was charged their deposits. One I was able to get back but still disputing the second charge. A client should not be charged if the stylist cancels, both were because their schedules online were not true and up to date.

  • Initial Complaint

    Date:07/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was using StyleSeat on their commission-based model, and accidentally switched to a $35/month subscription plan I never intended to activate. I immediately tried to contact them to cancel it and restore my original account setup. My account has since been locked, and Ive been unable to speak to anyone. I called both numbers, which do not work, and emailed both contractor and general support with no reply.This is severely impacting my business as a stylist, as I cant access my client base or bookings. I need StyleSeat to cancel the subscription, unlock my account, and restore my previous commission plan immediately. I am also requesting any pending charges be refunded.Ive made multiple attempts to resolve this privately with no response

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an appt thru styleseat for may 17th at 8:30 am with ***** located at ***** ****** *** *********** ** *********** ***. I had a frontal Wig installed for a total of $220 including deposit.5 days later the wig came off my head.I called *****,she states she used 7 layers of glue & it was sweat proof after the fact it mentioned i was in the house when it came off. She tells me I cant tie my edges down that is why the wig came off.Not so I consulted with other professionals. She wanted to charge me another $100 to reglue. I put in a service tkt with styleseat & i kept getting auto messages saying they would investigate.She robbed me for my money & I didn't ask for it back,I just wanted her to fix the wig,I paid too much money. Im disabled on a fixed income & im requesting the scam,the no professionalism & either money or problem resolved.Being she registered her business under styleseat which is why im reporting styleseat.I have pictures & receipt of payment attached to this complaint. I then paid someone else to do my hair all over again which I felt I shouldn't have since it was only 5 days.It wasn't a temporary install,they can last upto a month or so depending on how you take care of your hair.Im know to keep hairdos for at least 3 months before getting a new one done.
    Please assist in this matter,thank you

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** **** a allure crave stylist on style seat is rude, unprofessional and wants the client to make concessions for her but is unwilling to work with clients. It was her attitude that cause this complaint more so than the lost of my deposit. Buyer beware! Deal with someone less temperamental. She used profanity towards me before disconnecting the line. The price not worth the attitude.

  • Initial Complaint

    Date:06/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/13, I sent a message to a stylist ****** ******* asking if they were available on 6/15 to braid hair and did not get a response. I tried some other stylists and found someone available. The next day 6/14 at 11:49am, I got an email saying an appointment was scheduled for 6/15. After seeing the email 18 minutes later at 12:07, I tried to cancel but got a message that I will be charged 50% since I was in the 24 hour window. I tried to call the stylist to understand how an appointment was booked but she was rude and hung up. I cancelled the appointment and my credit card was charged $270.

  • Initial Complaint

    Date:06/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im extremely frustrated with a recent issue I experienced on the StyleSeat platform that has directly left my account in the *********** client ****** ******* booked an appointment for June 13 at 10:00 AM. She paid her deposit through the StyleSeat app and paid the remaining balance in cash at the time of service. However, during checkout, the app automatically processed the full payment even though my settings are clearly set to manual checkout.This is a serious problem. I typically have the ability to manually adjust or change the payment method before completing a transaction. In fact, I recently serviced another new client where this worked exactly as intended. But in this situation, I was not given any option to intervene or change the payment method before the app auto-processed the ********* make matters worse, when I tried to issue a refund for the amount that was mistakenly processed, StyleSeat forced me to refund the entire payment, stating that appointments with a deposit must be refunded in full. This is completely unfair, as I only needed to refund $98, not the full amount.Because of this forced refund process, StyleSeat returned $98 plus the $22 deposit to my client, even though she already paid the $98 in cash. This left my account negative -$21.12, and Im now shorted and the service I provided. All I need is for my account to be *********** StyleSeat account name is @foreverjass

  • Initial Complaint

    Date:06/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked an appointment on Style Seat with a stylist. 20 minutes before the appointment I get a text from Style Seat saying my appointment had been automatically rescheduled. The stylist didnt talk to me before doing this so I tried calling and texting her I was already on my way. I arrived at the salon address and the blinds and curtains were drawn and there was a realtors lock on the door. No one answered when I knocked. I dont believe this is a real stylist or salon. I never spoke to an actual person. Style Seat is set up so I cant protect my account from a fraudulent transaction and there is no way to file a dispute with Style Seat.

  • Initial Complaint

    Date:06/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint due to deceptive and unethical practices by a stylist operating on the StyleSeat platform, as well as StyleSeat's failure to provide adequate consumer protection despite facilitating the transaction that led to my financial loss.

    On May 24, 2025, I booked a hair appointment through StyleSeat with a stylist named ****** **** ******* ** *****. I discovered this stylist and selected her based entirely on the work, reviews, and professionalism portrayed on StyleSeat's platform. After I booked, the stylist instructed me to cancel the official booking and instead pay her directly via ***** to “avoid platform fees.” Trusting the professional appearance facilitated by StyleSeat, I complied.

    The service I received was unprofessional and substandard. The braids were falling out the same evening, uneven, unfinished, and poorly done. I was forced to remove them within 24 hours and pay to have the style corrected elsewhere. I spent over 10 hours at the appointment, paid $240, purchased my own hair, and endured significant financial and emotional stress.

    I contacted StyleSeat and provided extensive documentation, including photos, messages, and evidence of the service failure. While they acknowledged the severity of the issue and escalated it to their Fraud & Compliance team, they ultimately declined any resolution because the payment was processed outside of their system—despite the fact that their platform was the source of discovery, communication, scheduling, and trust-building with the stylist.

    Desired Resolution:
    I am requesting that StyleSeat:

    Acknowledge its role in facilitating the fraudulent representation.

    Provide a refund or consumer remedy (e.g., credit or reimbursement).

    Enforce platform policies to prevent professionals from evading accountability in this manner.

StyleSeat is NOT a BBB Accredited Business.

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