Reviews

Review Details

• Review fromTony

  Date: 04/17/2025

  1 star

  Tony

  Date: 04/17/2025

  I prepaid for rental with Fox Rent a Car thru Wisecars. My travel plans were to drive from ******* to ********. I went to pick up my rental at *** only to be informed that they could not rent to me because ******** was not a "bordering" state. I immediately called Wisecars for a refund but was told that I was a "no show" and not eligible for a refund. After months of dealing with Wisecars poor lying customer service, I never did receive a refund or credit. A word of advice, Do Not rent from Wisecars. They will rip you off!!!

  Wisecars

  Date: 04/18/2025

  Dear ****,

  Thank you for your feedback.

  Every car rental company has certain geographical restrictions in place, which are clearly stated in the rental conditions before the payment is completed. These restrictions are set by the rental provider and are not unique to Wisecars. Unfortunately, failure to comply with the suppliers travel policy results in a no-show, as per the terms and conditions you accepted at the time of booking. As a result, the reservation became non-refundable.
  

  We are always here to help clarify any conditions before travel, and we recommend carefully reviewing all rental requirements, especially regarding travel restrictions, to avoid issues at pick-up.

  Thank you.

  Regards,

  ****** from Wisecars.

  Tony

  Date: 04/23/2025

  Unfortunately the response from Wisecars is full of misinformation, inconsistencies, misrepresentation and lies. But since they have my money and I have no recourse they win and I *******'s sad when a company can do business which is unethical and potentially illegal and get away with it.Sincerely,****

• Review fromPaul L

  Date: 04/12/2025

  1 star

  Paul L

  Date: 04/12/2025

  I had the same problem as many people did here in the reviews below. Never mentioned a credit card deposit to pick up the vehicle. Also said i would not be able to receive any type of refund on my $400 payment for the car I rented for about 2 weeks. The lady on the phone was very unprofessional and seemed to care about the money more than helping me as if she would be losing money herself if she didn't refund me.

  Wisecars

  Date: 04/25/2025

  Dear ****,Thank you for contacting us. We are sorry to hear about your experience.Please note that every car rental company has its own requirements when it comes to the payment methods accepted at the counter. We mention numerous times during the booking process, as well as send an email reminding customers about this, that you need a credit card in the main driver's name to pick up the car. Failure to do so will result in a No-Show, and in that case, you are not eligible for a refund as per our terms.Should you require further assistance, please contact us at [email protected],****** from Wisecars.

  Wisecars

  Date: 04/25/2025

  Dear ****,Thank you for contacting us. We are sorry to hear about your experience.Please note that every car rental company has its own requirements when it comes to the payment methods accepted at the counter. We mention numerous times during the booking process, as well as send an email reminding customers about this, that you need a credit card in the main driver's name to pick up the car. Failure to do so will result in a No-Show, and in that case, you are not eligible for a refund as per our terms.Should you require further assistance, please contact us at [email protected],****** from Wisecars.

  Wisecars

  Date: 04/25/2025

  Dear ****,Thank you for contacting us. We are sorry to hear about your experience.Please note that every car rental company has its own requirements when it comes to the payment methods accepted at the counter. We mention numerous times during the booking process, as well as send an email reminding customers about this, that you need a credit card in the main driver's name to pick up the car. Failure to do so will result in a No-Show, and in that case, you are not eligible for a refund as per our terms.Should you require further assistance, please contact us at [email protected],****** from Wisecars.

• Review fromJuan C P

  Date: 04/04/2025

  1 star

  Juan C P

  Date: 04/04/2025

  Rented vehicle on 4/3/25. From Wisecars online and paid $92.50 same day for a ****** Elantra from the Wisecar 3rd party to pick up at Consolidated Car rental at **************************************************************************************************************************************************** . Great deal. Cancelled insurance option, unlimited mileage was offered, nothing stating that Florida residents have 50 miles per day, $2500 credit card deposit, and especially nothing stating that your rental contract will be cancelled as a no show if not there within hour. Showed up on time, but line was out door. Called Wisecar and was put on hold and problem never resolved after waiting on hold. Will never ever ever ever ever go through a third party

  Wisecars

  Date: 04/07/2025

  Dear ****,Thank you for sharing your feedback. Were sorry to hear about your experience. We want to clarify that the mileage limitation, No-Show policy and ***** period for pick-up are specified in the Supplier's terms and conditions you accept when making the reservation, which are very important to review before finalizing any rental. Additionally, we do make an effort to communicate these important points through email and notifications. We truly understand the frustration this situation has caused, and we encourage you to reach out to our support team directly at ********************************** for further assistance. Were here to help and resolve any remaining issues. Thank you again for your understanding.Regards,****** from Wisecars.

  Wisecars

  Date: 04/07/2025

  Dear ****,Thank you for sharing your feedback. Were sorry to hear about your experience. We want to clarify that the mileage limitation, No-Show policy and ***** period for pick-up are specified in the Supplier's terms and conditions you accept when making the reservation, which are very important to review before finalizing any rental. Additionally, we do make an effort to communicate these important points through email and notifications. We truly understand the frustration this situation has caused, and we encourage you to reach out to our support team directly at ********************************** for further assistance. Were here to help and resolve any remaining issues. Thank you again for your understanding.Regards,****** from Wisecars.

  Wisecars

  Date: 04/07/2025

  Dear ****,Thank you for sharing your feedback. Were sorry to hear about your experience. We want to clarify that the mileage limitation, No-Show policy and ***** period for pick-up are specified in the Supplier's terms and conditions you accept when making the reservation, which are very important to review before finalizing any rental. Additionally, we do make an effort to communicate these important points through email and notifications. We truly understand the frustration this situation has caused, and we encourage you to reach out to our support team directly at ********************************** for further assistance. Were here to help and resolve any remaining issues. Thank you again for your understanding.Regards,****** from Wisecars.

• Review fromANDREW G

  Date: 12/28/2024

  1 star

  ANDREW G

  Date: 12/28/2024

  I requested a car pickup at 10PM at ***********, Wisecars charged me 300 for the prepaid reservation. I showed up to find that the desk was closed at 10PM. I had to scramble to get a last minute late night reservation, and tried for the next 6 months to get a refund from Wisecars, but with no success. Their customer service lied about being billed by the carrier (Thrifty, who confirmed that they never billed Wisecars for this). **************** kept claiming that I was a no-show because I arrived after the desk was closed, which was a silly argument because the desk was closed when I needed the car. ************ who stole $300 from me.

  Wisecars

  Date: 12/30/2024

  Dear ******,Thank you for taking the time to share your feedback. We regret the frustration caused by your experience.Your reservation was scheduled for pick-up at 10 PM. This means the rental process must be completed by this time, not started. Unfortunately, arriving after the location has closed results in being unable to pick up the vehicle. It was stated on the booking page that the location closes at 10 PM so customers are informed ************* per our terms and conditions, reservations can be canceled up to 48 hours before the pick-up time. Since the reservation was not canceled within this window, and the supplier reported it as a no-show, we were unable to process a refund.We apologize for any misunderstanding and appreciate your feedback as we continually work to improve our services.Regards,****** from Wisecars.

• Review fromGregory H

  Date: 12/25/2024

  1 star

  Gregory H

  Date: 12/25/2024

  We booked a car in April. When we arrived they told us they didn’t have a car for us. We prepaid and they told us they couldn’t do anything about it. They also said we had to call to TRY to cancel… this cost us countless time, stress, and money.

  Wisecars

  Date: 01/07/2025

  Dear *******,Thank you for sharing your experience, and we truly apologize for the frustration and inconvenience youve faced. We understand how upsetting it is when things dont go as planned, especially after prepaying for a reservation.We are currently investigating this matter and will be reviewing all details of your booking to understand what went wrong and to ensure it doesnt happen again. Your feedback is invaluable, and we are committed to resolving this as quickly as possible.We understand how this situation caused stress, and we sincerely regret the impact it had on your trip. Please allow us some time to fully look into this, and we will reach out to you with an update shortly.Thank you for your patience.Regards,****** from Wisecars.

• Review fromAdrian C

  Date: 11/28/2024

  1 star

  Adrian C

  Date: 11/28/2024

  I recently booked a rental car through Wisecars and had an extremely negative experience. The provider listed on my voucher was CarQ Rent a Car, but upon arrival to the site on November 22, 2024, I was redirected to ***************, a company infamous for scamming customers (verified by numerous negative Yelp reviews). Had I known the actual providers name, I would never have accepted this booking.Despite providing all required documentation, including my third-party liability (TPL) coverage through *********************, the rental company refused to honor the booking unless I purchased their own TPL coverage. I even went the extra mile by contacting Progressive twice, and their agents confirmed to the front desk person that my insurance was valid and transferable to the rental car. The rental company still rejected it, making the booking impossible to use.I contacted Wisecars on the spot to report the issue and request a refund. They promised to investigate and follow up by November 23. After not receiving an update, I wrote to them again on November 25 to request the refund. They finally contacted me on November 28, denying the refund request, and calling this event a no-show, even though the rental providers behavior was completely unreasonable and contrary to the agreement.Wisecars misrepresented the rental provider, failed to resolve the issue, and refused to take responsibility for their partners predatory practices. This experience has left me deeply frustrated, and I strongly caution others against booking through Wisecars. They do not stand behind their bookings or protect their customers from dishonest practices by their partners.Choose another platform if you value transparency, accountability, and peace of mind.

  Wisecars

  Date: 12/02/2024

  Dear ******,Thank you for sharing your experience with us. We sincerely apologize for the frustration and disappointment caused by this situation. Its clear that the service you received fell far below your expectations, and we deeply regret the inconvenience you faced. We understand your concerns about the rental provider and the issues with third-party liability coverage. Your feedback is extremely important, and we want to assure you that we take matters like these seriously. I confirm that we have reviewed this case once again and issued a refund for the reservation.Should you require further assistance, please contact us at *********************************** We apologize for any inconvenience caused.Regards, ****** from Wisecars.

• Review fromJeetendra S

  Date: 11/08/2024

  1 star

  Jeetendra S

  Date: 11/08/2024

  Is there a way we can zero rating for this car rental service?We booked car rental for our upcoming trip 6 months in advance and nearing our trip they informed that car rental is not available and gave us Phone number for Dollar/Thrifty customer service to directly talk to them. I was informed by Dollar CS that there is no booking done by Wisecars. Wisecars is a scan service and if someone is reading this need to avoid their service. Better use service from leading car rental platform.They did not even honor or attempt to rebook and told me I have to pay almost time and half more for rebooking. Ideally a good company will honor this as this is their fault as they took the payment in advance. Also their refund will be only after 15 days and told me call again if it does not go through. Hopefully some people read this before booking with Wisecars and not get scammed. Worst car rental service ever.

  Wisecars

  Date: 11/11/2024

  Hello,Thank you for your feedback, and I truly apologize for the inconvenience youve experienced. Id like to clarify that due to an internal issue with our supplier, there was a possibility that your booking could be canceled on their end. Unfortunately, we didnt have any alternative options available at that time to resolve the situation, which is why we were unable to accommodate you further.I completely understand your frustration, and I sincerely regret that we couldnt offer a better solution in this case. We always aim to provide a smooth experience for our customers, and I can assure you that this is not the level of service we strive to offer.Thank you for your understanding.Regards,****** from Wisecars.

  Wisecars

  Date: 11/11/2024

  Hello,Thank you for your feedback, and I truly apologize for the inconvenience youve experienced. Id like to clarify that due to an internal issue with our supplier, there was a possibility that your booking could be canceled on their end. Unfortunately, we didnt have any alternative options available at that time to resolve the situation, which is why we were unable to accommodate you further.I completely understand your frustration, and I sincerely regret that we couldnt offer a better solution in this case. We always aim to provide a smooth experience for our customers, and I can assure you that this is not the level of service we strive to offer.Thank you for your understanding.Regards,****** from Wisecars.

• Review fromThomas A

  Date: 11/05/2024

  1 star

  Thomas A

  Date: 11/05/2024

  ***DO NOT USE THIS COMPANY***I booked a car for a 5 day period between 10/10 and 10/15. I booked the car on or about 8/18. During that two month gap between booking and landing at the airport I received a notification that the car rental company utilized to furnish the car (Dollar) was not able to guarantee a car for me. This was followed up by a notification informing me that Dollar had confirmed the rental and that there was no worries. When I arrived at the airport to get my car, Dollar informed me that Wisecars had cancelled the contract (for which I had paid a down payment of $258.83 on the booking date). Thus there was no car available. I immediately contacted Wisecars and filed a ticket to ensure I would be refunded the down payment. I have followed up with them on a near daily basis to ensure they are tracking my money they have no stolen. They have assured me with messages they are doing so. It is now a month past the initial problem with no evidence of anything happening. This company is a joke and should not be permitted to do business. This is absurd and not right. Do yourself a favor and dont use them. Secondarily if you do and you receive any slightly questionable notification, immediately file a dispute with your credit card company and work on getting your money back because Wisecars will certainly not help you at all. They are a false and misleading company. I will never use them again and you should not either.

  Wisecars

  Date: 11/07/2024

  Dear ******,Thank you for bringing this to our attention. We understand your frustration, and wed like to explain the situation and provide some clarity.Due to an internal issue on Dollars end, several bookings, including yours, were unfortunately affected. We did confirm with Dollar that your booking was secured after their initial notification; however, it seems the booking was later still cancelled. This cancellation was not processed from our system, but instead from Dollars side, so we need their formal confirmation to complete your refund.We recognize how important a timely resolution is and are actively following up with Dollar daily to expedite this process. If youre able to obtain confirmation from Dollar directly before we do, please feel free to forward it to us, and well process your refund immediately.We apologize sincerely for the inconvenience this has caused and appreciate your patience as we work to resolve this issue. Thank you for giving us the chance to make things right.Regards,****** from Wisecars.

• Review fromAngela L

  Date: 11/04/2024

  1 star

  Angela L

  Date: 11/04/2024

  I planned ahead for a Hawaiian vacation and booked my car before rates got higher. A month prior to the trip I get a message from Wisecars that they can secure a car, this is AFTER they guaranteed a car. Now I'm stuck paying higher last minute rates and scrambling for a car. WOULD NOT RECCOMEND

  Wisecars

  Date: 11/06/2024

  Dear ******, Thank you for contacting us. Were truly sorry to hear about the frustration you experienced with your recent reservation. Unfortunately, our partner faced an unexpected internal issue that prevented them from fulfilling your booking. One of our agents contacted you in order to provide you with a free upgrade, but you decided to still proceed with the cancellation as you managed to get a cheaper deal elsewhere.Thank you for sharing your feedback, and we hope to regain your confidence in the future.Regards,****** from Wisecars.

• Review fromMelinda N

  Date: 11/03/2024

  1 star

  Melinda N

  Date: 11/03/2024

  The absolute worst-a total scam. I reserved a rental car in ****** for a cheap price. When I arrived, I was informed Wisecars had cancelled my voucher because I was an hour late. The rental car company, Clickrent, was happy to rebook us at over 3x the advertised price. Wisecars would not refund the $250 charged upon reservation, claiming I had not followed terms and ************* NOT USE-IT'S A TOTAL SCAM!

  Wisecars

  Date: 11/06/2024

  Dear *******,Thank you for contacting us.I'm truly sorry to hear about your recent experience, and I appreciate you taking the time to share your concerns. I can understand how frustrating it must be to have your rental canceled, especially when you were looking forward to your trip.Please note that car rental companies implement ***** periods for delayed pick-**** This means that if you arrive later than your scheduled time, there is usually a window during which the rental company will still honor your reservation. This policy is clearly stated throughout the booking process, including in the terms and conditions, to ensure that customers are well-informed before confirming their reservations.Unfortunately, if a customer fails to arrive within the designated ***** ******* the reservation is often marked as a No-Show, which can lead to cancellation without a refund. In your case, you arrived 5 hours without any prior notice or flight number given.We want to assure you that our aim is to provide a smooth and transparent rental experience, and were sorry that this was not your experience. If you have any further details about your situation or if you would like to discuss this matter further, please dont hesitate to reach out to [email protected],****** from Wisecars.