Reviews

Review Details

• Review fromThomas A

  Date: 11/05/2024

  1 star
  ***DO NOT USE THIS COMPANY***I booked a car for a 5 day period between 10/10 and 10/15. I booked the car on or about 8/18. During that two month gap between booking and landing at the airport I received a notification that the car rental company utilized to furnish the car (Dollar) was not able to guarantee a car for me. This was followed up by a notification informing me that Dollar had confirmed the rental and that there was no worries. When I arrived at the airport to get my car, Dollar informed me that Wisecars had cancelled the contract (for which I had paid a down payment of $258.83 on the booking date). Thus there was no car available. I immediately contacted Wisecars and filed a ticket to ensure I would be refunded the down payment. I have followed up with them on a near daily basis to ensure they are tracking my money they have no stolen. They have assured me with messages they are doing so. It is now a month past the initial problem with no evidence of anything happening. This company is a joke and should not be permitted to do business. This is absurd and not right. Do yourself a favor and dont use them. Secondarily if you do and you receive any slightly questionable notification, immediately file a dispute with your credit card company and work on getting your money back because Wisecars will certainly not help you at all. They are a false and misleading company. I will never use them again and you should not either.

  Wisecars

  Date: 11/07/2024

  Dear ******,Thank you for bringing this to our attention. We understand your frustration, and wed like to explain the situation and provide some clarity.Due to an internal issue on Dollars end, several bookings, including yours, were unfortunately affected. We did confirm with Dollar that your booking was secured after their initial notification; however, it seems the booking was later still cancelled. This cancellation was not processed from our system, but instead from Dollars side, so we need their formal confirmation to complete your refund.We recognize how important a timely resolution is and are actively following up with Dollar daily to expedite this process. If youre able to obtain confirmation from Dollar directly before we do, please feel free to forward it to us, and well process your refund immediately.We apologize sincerely for the inconvenience this has caused and appreciate your patience as we work to resolve this issue. Thank you for giving us the chance to make things right.Regards,****** from Wisecars.

• Review fromAngela L

  Date: 11/04/2024

  1 star
  I planned ahead for a Hawaiian vacation and booked my car before rates got higher. A month prior to the trip I get a message from Wisecars that they can secure a car, this is AFTER they guaranteed a car. Now I'm stuck paying higher last minute rates and scrambling for a car. WOULD NOT RECCOMEND

  Wisecars

  Date: 11/06/2024

  Dear ******, Thank you for contacting us. Were truly sorry to hear about the frustration you experienced with your recent reservation. Unfortunately, our partner faced an unexpected internal issue that prevented them from fulfilling your booking. One of our agents contacted you in order to provide you with a free upgrade, but you decided to still proceed with the cancellation as you managed to get a cheaper deal elsewhere.Thank you for sharing your feedback, and we hope to regain your confidence in the future.Regards,****** from Wisecars.

• Review fromMelinda N

  Date: 11/03/2024

  1 star
  The absolute worst-a total scam. I reserved a rental car in ****** for a cheap price. When I arrived, I was informed Wisecars had cancelled my voucher because I was an hour late. The rental car company, Clickrent, was happy to rebook us at over 3x the advertised price. Wisecars would not refund the $250 charged upon reservation, claiming I had not followed terms and ************* NOT USE-IT'S A TOTAL SCAM!

  Wisecars

  Date: 11/06/2024

  Dear *******,Thank you for contacting us.I'm truly sorry to hear about your recent experience, and I appreciate you taking the time to share your concerns. I can understand how frustrating it must be to have your rental canceled, especially when you were looking forward to your trip.Please note that car rental companies implement ***** periods for delayed pick-**** This means that if you arrive later than your scheduled time, there is usually a window during which the rental company will still honor your reservation. This policy is clearly stated throughout the booking process, including in the terms and conditions, to ensure that customers are well-informed before confirming their reservations.Unfortunately, if a customer fails to arrive within the designated ***** ******* the reservation is often marked as a No-Show, which can lead to cancellation without a refund. In your case, you arrived 5 hours without any prior notice or flight number given.We want to assure you that our aim is to provide a smooth and transparent rental experience, and were sorry that this was not your experience. If you have any further details about your situation or if you would like to discuss this matter further, please dont hesitate to reach out to [email protected],****** from Wisecars.

• Review fromHannah L

  Date: 10/24/2024

  1 star
  They left us high and dry on the day of our reservation. They cancelled it without letting me know and refused to issue a refund. The customer service was abysmal. This is a scam of a company.

  Wisecars

  Date: 10/28/2024

  Dear Hannah,Thank you for reaching out and sharing your experience. Were truly sorry to hear about the challenges you encountered with your reservation. Unfortunately, an internal issue with Thrifty impacted several reservations, including yours. We did contact you a week before the pick-up to inform you of the situation and offer assistance with modifying your booking.Please know that we are here to help and committed to resolving any concerns. If you would like to discuss this further, please don't hesitate to reach out at *********************************** We sincerely apologize for the inconvenience and frustration this has caused.Regards,****** from Wisecars.

  Wisecars

  Date: 10/28/2024

  Dear Hannah,Thank you for reaching out and sharing your experience. Were truly sorry to hear about the challenges you encountered with your reservation. Unfortunately, an internal issue with Thrifty impacted several reservations, including yours. We did contact you a week before the pick-up to inform you of the situation and offer assistance with modifying your booking.Please know that we are here to help and committed to resolving any concerns. If you would like to discuss this further, please don't hesitate to reach out at *********************************** We sincerely apologize for the inconvenience and frustration this has caused.Regards,****** from Wisecars.

• Review fromLena R

  Date: 10/23/2024

  1 star
  I wish I read these reviews before I booked a car with *************. Booked a car last week for a trip to **** and prepaid almost $200 to guarantee. Turns out the 3rd party rental co required an international driver license to book; otherwise I would have to say full overage. How do you make someone pre-pay without letting them know exactly the terms that you are agreeing to? This makes a HUGE DIFFERENCE IN THE PRICE! Since I already prepaid a portion, I had to go through with this. I have booked cars around the worlds and never experienced this. I called the company to get a refund at least of the prepaid amount and the 'customer service **** who is based in ****** basically talked over me the entire time insisting that I agreed to the terms and conditions upon prepayment. Terrible schietsty low rate company. ******** customer service. Women lead company should be ashamed of herself. Nothing to be proud of.

  Wisecars

  Date: 10/25/2024

  Dear ****,Thank you for sharing your experience with us. I truly empathize with the frustration you faced while picking up your rental car.Each rental company has specific requirements for documents at pick-up, which can vary. We strive to make these requirements clear in the terms and conditions you accept during booking. In your case, it was noted that an International Driving Permit (IDP) is necessary if your license is not from an ** ********** help prepare our customers, we also send an "important information" email a few days before pick-up, reminding you to check these terms. Unfortunately, without the required documents, rental companies typically classify this as a "No-Show," which can be disappointing, as the payment is usually non-refundable.However, I'm glad to see the rental company made an exception in your case and allowed you to proceed, albeit with the requirement of purchasing additional insurance at the counter. This gesture was not typical, as they would usually not release the car without the correct documents.I understand how overwhelming these situations can be, especially with travel plans in place. We encourage all customers to review the booking confirmation and the "important information" email to avoid any misunderstandings at the rental desk.If you have any further questions or need assistance, please dont hesitate to reach out to us directly as [email protected],****** from Wisecars.

• Review fromBenito T

  Date: 10/21/2024

  1 star
  Its too bad I cant mark 0 stars.I rented a car using Wisecars as a proxy to Noleggiare in ********The price agreed was something like $1200 for a 2 week period, Including full coverage.I get to the rental kiosk and suddenly get charged $1900 in total . Stating something regarding Excess amount ******** and told to take it or leave it option.Its just not worth dealing with a 3rd party to get a rental ************** with rental company directly instead.I am extremely disappointed to the conclusion of a great vacation in ******

  Wisecars

  Date: 10/22/2024

  Dear Benito,
  
  Thank you for sharing your experience, and I’m sorry to hear about the issues you faced with your rental in Catania.
  
  We’d like to look into this matter further to better understand what happened and address your concerns, as I can see that you have not reported any issue to us. Please contact our support team directly at [email protected], and we’ll be happy to assist you in resolving the issue.
  
  We take this feedback seriously and want to ensure that your experience is reviewed thoroughly.
  
  Regards,
  Rachel from Wisecars.

  Wisecars

  Date: 10/22/2024

  Dear Benito,
  
  Thank you for sharing your experience, and I’m sorry to hear about the issues you faced with your rental in Catania.
  
  We’d like to look into this matter further to better understand what happened and address your concerns, as I can see that you have not reported any issue to us. Please contact our support team directly at [email protected], and we’ll be happy to assist you in resolving the issue.
  
  We take this feedback seriously and want to ensure that your experience is reviewed thoroughly.
  
  Regards,
  Rachel from Wisecars.

• Review fromThomas D

  Date: 10/20/2024

  1 star
  Absolute nightmare. I reserved a car for a week and because I did not show up at my allowed time, my car was canceled. No notice of my cancelation. No emails, phone calls or texts. And the best part? No refund. You have to be there at the time they say or they give it away (even though youve rented it and PAID IN FULL for the week- try to make sense of that). So no refund is what theyre claiming. Based on what Im reading legal action may be the only way they stop scamming people.

  Wisecars

  Date: 10/22/2024

  Dear ******,Thank you for your feedback, and Im sorry to hear about your experience. We understand how frustrating this situation can be, and wed like to provide some clarity on how the car rental process works to avoid similar issues in the future.All car rental companies, including our partners, operate with a set ***** period for picking up vehicles. This is a standard practice across the industry to ensure that cars are available for customers when they need them. Unfortunately, if a customer doesnt arrive within this ***** period and fails to notify the rental agency of any delay, the reservation is marked as a No-Show, and the vehicle is released to other ************ your case, since you arrived a day later without informing us or the rental partner, the car was canceled as per these terms. We also make this clear in our terms and conditions, which you agree to when booking. This policy is important for the availability of vehicles, and Wisecars has no control over the specific ***** periods or cancellation decisions set by the car rental companies.Thank you.Regards,****** from Wisecars.

  Wisecars

  Date: 10/22/2024

  Dear ******,Thank you for your feedback, and Im sorry to hear about your experience. We understand how frustrating this situation can be, and wed like to provide some clarity on how the car rental process works to avoid similar issues in the future.All car rental companies, including our partners, operate with a set ***** period for picking up vehicles. This is a standard practice across the industry to ensure that cars are available for customers when they need them. Unfortunately, if a customer doesnt arrive within this ***** period and fails to notify the rental agency of any delay, the reservation is marked as a No-Show, and the vehicle is released to other ************ your case, since you arrived a day later without informing us or the rental partner, the car was canceled as per these terms. We also make this clear in our terms and conditions, which you agree to when booking. This policy is important for the availability of vehicles, and Wisecars has no control over the specific ***** periods or cancellation decisions set by the car rental companies.Thank you.Regards,****** from Wisecars.

• Review fromDiana B

  Date: 10/19/2024

  1 star
  Took my money and left me without a car.
  I cannot be the 1st person that has had a flight delay in the history of travel. As soon as I found out I notified Wisecars. They responded through WhatsApp to contact Nü car directly. I did immediately. No answer. (This was over 18 hrs before I needed the vehicle). No answer after calking, voicemail, and emails. Called back WiseCars and they said, well I don't know what we can do. Company was closed by the time I landed. I had to rent another vehicle at the airport for double the amount. I emailed WiseCars again to be met with rude response of "you were a no-show". I explained and forwarded all me previous messages to them and Nücar. And they just responded with good luck getting lawyers involved. Do not EVER RENT FROM THEM

  Wisecars

  Date: 10/21/2024

  Dear Diana,
  
  Thank you for sharing your experience.
  
  We understand how frustrating flight delays can be, and we sincerely apologize for the inconvenience you faced. However, the supplier has a specific grace period for arrivals, and if you do not arrive within this timeframe, your reservation is considered a No-Show, even if you inform them about a delay. In your case, it appears you arrived after the office had closed, and unfortunately, this location does not offer out-of-hours service.
  
  We recommend contacting the airline for compensation, as they are the responsible party for the delay. We appreciate your feedback and will use it to improve our services. If you have any further concerns, please feel free to reach out at [email protected].
  
  Regards,
  Rachel from Wisecars.

• Review fromNatascha S

  Date: 10/12/2024

  1 star
  absolutely WORST car rental experience I've ever had. Got a notice 3 days before my trip that my car cannot be fulfilled and I need to call Thrifty to confirm. Thrifty said my reservation had been cancelled 5 days prior with no notice. And Wisecars hasn't even issued me a refund. Please do not throw your money away on this garbage reservation service.

  Wisecars

  Date: 10/14/2024

  Dear Natascha,
  
  Thank you for your feedback, and I sincerely apologize for the frustrating experience you had. We understand how disruptive it is to have your reservation canceled so close to your trip.
  
  Unfortunately, Thrifty/Dollar has been facing issues with their fleet, which has led to the cancellation of some reservations, including yours. We regret the lack of notice you received and the inconvenience it caused.
  
  Please note that your refund has already been processed, and it should appear in your account soon. We apologize for the delay and any confusion this may have caused. It is never our intention to leave our customers in such a situation, and we are taking steps to ensure smoother communication in the future.
  
  We appreciate your understanding and hope that despite this issue, you might consider giving us another chance to serve you.
  
  Regards,
  Rachel from Wisecars.

• Review fromGregory W

  Date: 10/05/2024

  1 star
  I reserved an economy vehicle for 10am in *************** for $300 for a week. They switched the provider to ******. Nu Car is off site and you need to take a minibus. When we got there we were told they didn't have a economy vehicle, only electric! They couldn't tell us we're the recharge stations where. They said our reservation was at 12pm. It was 11:30 am the only vehicle they had was a Dodge Charger for $850! Talk about bait and switch. I will be reporting both Wise Car and Nu Cars for collusion using bait and switch tactics and not honoring my reservation to the ************************.

  Wisecars

  Date: 10/07/2024

  Dear ****,Thank you for your review, and Im sorry for the confusion and frustration you experienced. I'd like to clarify a few details regarding your reservation. According to the supplier, the scheduled pick-up time for your vehicle was originally set for 12:00 PM, but they noted that you arrived around 10:30 AM, which was more than 30 minutes ahead of schedule. Unfortunately, the original economy car you reserved was not yet available at that ******* accommodate your early arrival, the supplier offered an upgrade to a 2023 Dodge Charger, a premium mid-size vehicle, which you accepted. However, if you had waited until the scheduled time, your reserved vehicle would have been ready for pick-up as originally planned.Your feedback is important, and well continue working closely with our suppliers to improve communication and service in situations like this. Should you require further assistance, please contact us at [email protected],****** from Wisecars.