Beauty Supplies
Ziip beautyReviews
2 Customer Reviews
Review from Nim A
1 star05/30/2024
Scam of a company. Sent replacement for defective product - and the replacement was defective too. Horrible horrible waste of time and money. Do not buy.
Ziip beauty Response
05/31/2024
This customer has never received a replacement. She was gifted a device by a friend that was found to have an issue and we have processed a replacement for her that is on the way.Review from Heather L
1 star12/21/2023
Product Arrived BROKEN | **************** Slow to Respond After waiting nearly two weeks, my ZIIP HALO arrived BROKEN. One globe's metal head is detached AND the entire unit rattles because something came loose on the inside of the device. It took me another two weeks and multiple emails with customer service to receive a Return Authorization for the defective product. The 1-star review that I posted the companys website never appeared. A week later I tried again to post a 1-star review, and again it never appeared. Nearly FOUR weeks after the original purchase date (Nov ****) and I have neither a working product nor a refund to my credit card for the defective device.Ziip beauty Response
12/22/2023
Hi *******
We received your complaint on Dec 7, we responded and asked for address confirmation for a replacement. You confirmed your address on the 12th, and we responded the next day (Dec 13th) that we will ship a new kit out. On the 15th, you then changed your mind and asked us to simply refund the purchase. On the 17th we asked you confirm you were sure as we had already processed the replacement request. You replied on the 19th that you were sure. We have refunded your purchase and we apologize that we were not able to provide a replacement for you to fully enjoy ZIIP.
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