Business ProfileforBlazing Saddles

I didn't want this to come this far, but the manager ignored my refund request.So I requested one over email, and all the manager wanted to do was talk it over the phone, but I put everything that needed to be said and they still ignored it.I'll try to keep it short:We had a two hour rental with a trailer. Not a lot of time, and we made it clear we didn't need ferry tickets nor to cross the ****************** yet there was pressure for that and even some water. After choosing the bikes, they didn't explain the controls/speeds. Also they didn't explain how to fasten out our child into the trailer because of the many straps. They had an attitude of "you should know the deal" but we didn't and they walked away, we lost time outside trying to fiddle with the straps outside the place.The worst part is this:After coming back, they did not help hold this heavy trailer going down the ramp into their garage. 2 employees. Not one, but TWO! They were completely oblivious, my wife said she heard that someone told them to help but if help is just walking alongside that's not help at all because when the trailer went down the ramp, the weight of this hit me on the leg, twisted the bike and I got pushed to the ground and fell. I was trying to get my son out of the trailer but all they cared about at this point was the bike. They didn't hold anything. I was furious and beyond ****** not a shred of consideration, regard of safety (for my son), and sympathy. This wasn't outside, this was in their property, in their workplace.After that, and no apology they had the nerve to call us up to finish off the process only to ask us if we had gotten water from them. If they had a record of that, or at the least were somewhat of decent human beings they would've remember. But no...No heart, sympathy, concern, regard for safety, and care for your experience.It's a shame that this cocky place represents ************* to tourists.Look for other small family owned shops instead.