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          Find a Location

          Lyft, Inc. has 20 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Lyft, Inc.

              San Francisco, CA 94107-1725

            • Lyft

              2011 Crystal Dr Ste 210 Arlington, VA 22202-3779

            • Lyft

              715 Saint Paul St C/o Incorporating Services Of Md, Ltd Baltimore, MD 21202-2311

            • Lyft, Inc.

              150 2nd Ave N Nashville, TN 37201-1934

            • Lyft

              1848 Wyoming Ave NW Washington, DC 20009-1882

            Business ProfileLyft, Inc.

            Car Service
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            San Francisco, CA 94107-1725

            Visit Website
            Email this Business
            (855) 865-9553

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

            Customer Reviews

            1.09/5

            Average of 1,122 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4,245 complaints closed in last 3 years

            1,499 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Lyft is a transportation networking company that provides a mobile application as an online enabled platform connecting passengers with drivers using personal vehicles.

            Business Details

            This is a multi-location business.

            Find a Location

            Lyft, Inc. has 20 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Lyft, Inc.

                San Francisco, CA 94107-1725

              • Lyft

                2011 Crystal Dr Ste 210 Arlington, VA 22202-3779

              • Lyft

                715 Saint Paul St C/o Incorporating Services Of Md, Ltd Baltimore, MD 21202-2311

              • Lyft, Inc.

                150 2nd Ave N Nashville, TN 37201-1934

              • Lyft

                1848 Wyoming Ave NW Washington, DC 20009-1882

              Headquarters
              San Francisco, CA 94107-1725
              Email this Business
              BBB File Opened:
              8/22/2011
              Years in Business:
              17
              Business Started:
              3/5/2007
              Business Incorporated:
              3/5/2007
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of PSG0032513 for this business, issued by California Public Utilities Commission. The expiration date of this license is 12/6/2026.

              These agencies may include:

              California Public Utilities Commission

              505 Van Ness Ave 2nd Fl

              San Francisco CA 94102

              (415) 703-2782

              Fax: (415) 7031758

              http://consumers.cpuc.ca.gov/default.aspx

              Type of Entity:
              Corporation
              Number of Employees:
              10000
              Hours of Operation

              Primary

              M:
              Open 24 Hours
              T:
              Open 24 Hours
              W:
              Open 24 Hours
              Th:
              Open 24 Hours
              F:
              Open 24 Hours
              Sa:
              Open 24 Hours
              Su:
              Open 24 Hours
              Business Management
              • Miss Charlotte Russell, Customer Support Manager
              Additional Contact Information

              Fax Numbers

              • (866) 292-2713
                Other Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              4,245 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/11/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              Yesterday, I paid for priority pickup from Lyft, which quoted a wait time of about 5 minutes when I requested the ride. However, my driver took almost 15 minutes to pick me up. Despite this significant delay, Lyft did not issue a refund for the priority pickup fee. Lyft stated that the discount provided was to correct for the delay but they offered this discount before I was matched to a driver and the delay was communicated. The credit on the receipt was a promotion, not a fee correction.Moreover, there appears to be a systemic issue at Lyft with quoting inaccurate pickup times, which is misleading to customers. We are charged a fare and make decisions on which ride option to select based partially on the quoted wait time. When Lyft provides a wait time that is significantly shorter than the actual wait time, it deceives customers and undermines our ability to make informed choices.
              Read More
              Read 4244 More Complaints

              Customer Reviews

              1,122 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Andrea D

              07/19/2024

              Working for Lyft through Drive Express seemed straightforward at first. I picked up a car from a rental spot and hit the road. However, I returned the vehicle early due to personal preference. The remaining balance for the rental, as per the contract, was settled three days before the agreement ended. While I had left a deposit, it was still being processed, as indicated on the driver dashboard. After over 15 days, I confirmed with Lyft chat that I had no outstanding fees related to the rental, yet my deposit status remained pending. Despite Lyft chat confirming they couldn't expedite the process, my deposit was still in limbo. If you're looking to earn money, I'd advise against choosing Lyft as there is a notable lack of direct customer service representatives and the chat support *** not effectively resolve your concerns. Opting for Uber might be a more reliable alternative.
              Read 1121 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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