Customer ReviewsforGap, Inc.

Manhattan store on ************** would not refund my return using original payment method even though the return was well within the 30 days. I reached out to multiple contacts including the *** ***************************** multiple times and he ignored me in all instances. Clearly the chain is going down based on this site and the news, and for top level management to ignore an executive complaint just shows what the atmosphere must be like there.

The store manager; R, is discriminating against me for employment. I have attempted to reach R multiple times and she continues to lie to me by using her employees. This is gross, unprofessional & unethical behavior! I believe that Corporate should take the initiative in researching this issue!

DO NOT SHOP GAP FACTORY. I ordered three items online. I waited six days for it to arrive, which is within the normal shipping window. When I opened my package, I found that one of the items I ordered was missing. First I checked to see if it was being delivered separately and it was not. It was supposed to be in the package I received. I immediately went to chat with customer service and was informed that I had to file a claim and wait 2 to 3 business days for them to review it. At this point I was already disappointed as a company should stand behind their sales and if something isnt shipped when its supposed to, they should immediately ship a new one out. The next day I received an email that they reviewed my claim and refunded my money. There was no apology for the missing item and they did not try to make it right by sending out the item anyways. I called customer service and was told they could re-order the item for me at the price I paid. Wow, thank you for offering to let me spend the money again to wait for the package to arrive again when I needed the item to arrive with the other items as I am going away. I explained that that is really poor customer service and I at this point have easily spent an hour trying to deal with this issue. He put me on hold for a while and then came back to offer me 10% off a future order with Gap Factory. At this point, I just laughed because what do they think, I want to have another poor experience with them? He then essentially said theres nothing more they can do. Which I know is not true. If they wanted to offer good customer service they couldve easily shipped the item out without me having to pay for it ($6 by the way) as a one time courtesy for the major inconvenience! The representative I spoke to could not even hold a conversation when it didnt stick exactly to their script, which is embarrassing. In this day and age, there are so many companies that offer incredible customer service, SHOP ELSEWHERE!!

I never received this order of 6/4!!I have been tracking this order since the due date of 6/14.I have submitted requested updates and received No phone calls or updates!I have been lied to my numerous times by customer service agents about the whereabouts of my order.This is the worst customer service ever!!!!Now I get notice that you have received " my return"?????? I never got the package, how did I return it?????I need answers from someone in the ** and not lies from someone in the Phillipines!!!I will never order or shop with Banana Republic again!!!

I was shopping at Old Navy yesterday, I gave zreo personal information, no phone number, no email, no name, nothing no loyalt card number. Zero personal information, paid by credit card, again zero information did not want e-receipt paper only. And to my HUGE surprise, my partner got an emailed receipt of my shoping at old Navy. Look out, all your personal information including full credit card information is being kept and used.....

I wished to merely exchange 4 items I purchased for a smaller size. First, I should have been able to simply exchange the items for a different size. Not available to do that. I guess Athleta wants to extract further shipping costs from the customer, and what was on sale is no longer on sale Again, more money from the customer. This is so very wrong.I had the option of either receiving a refund to my credit card or an immediate e-merchandise gift card. I chose the immediate e-merchandise gift card. However, I did not get the e-gift card. I had to call customer service and explain to them their definition of "immediate." Of course, the first individual I spoke with said I would get the e-gift card after ******* received my items. That is not what the option read nor is it what my email said in the confirmation of the return. "We've sent you your Exchange and / or eMerchandise Return Card. Now all that is left is to simply drop off your packaged & labeled return at your nearest *** location. You can download the return shipping label below."I spent 30 minutes on the phone with the first individual and then the "manager" but still have not received my e-gift card. Apparently, ******* does not know the definition of "immediate." Also, I should have been able to simply exchange for a different size instead of returning and then having to repurchase the items. I am most disappointed in Athleta and its parent company, GAP, Inc.

Ordered jeans online. They sent the wrong ones. Now, we have to return via *** before we can even get credit. Their mistake! A good company would have worked with us to figure out a quick solve involving inventory checks, etc. No customer service!

I ordered a package. It was returned to sender. The delivery service said it was returned back to them and they wont issue my refund. What a scam.

Missing Package and the new process of getting a refund. On 5/3/24, I received notification that my package was delivered and actually the package was delivered to the incorrect address. On 5/5/24, I filed a claim for the missing package and it was denied. After several phone calls, I was finally able to speak with someone who was able to help and a refund was issued. I was told in that in the future when packages are missing I will have to dispute the charge with my bank. The is poor customer service and I should not have to dispute with my bank. The company should do a better job of picking reputable delivery services.

I must express my extreme disappointment and frustration with my recent shopping experiences with ********* As a loyal customer who has just recently spent hundreds of dollars on multiple orders, I am dismayed by the consistently poor service and incomplete order fulfillment that I have encountered.Despite the fact that I have placed several orders with ******** recently, I have repeatedly received packages that are missing items, despite the tracking information stating that they have been delivered. This discrepancy between what is promised and what is actually received is completely unacceptable.Furthermore, the process to address these issues is incredibly inconvenient and time-consuming. Instead of being able to resolve these problems efficiently, I am forced to go online and file a claim, which, as I have experienced, takes several days to process. This means that I am left waiting even longer for a refund.I cannot express enough how upset and dissatisfied I am with this level of service. Not only has ******** failed to fulfill my orders correctly, but the lack of a streamlined and efficient resolution process only adds insult to injury.As a result of these ongoing issues, I cannot in good conscience encourage others to do business with *********