Reviews

This profile includes reviews for Gap, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gap, Inc. has 626 locations, listed below.

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  Gap, Inc.

  2 Folsom Street San Francisco, CA 94105

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  Gap, Inc.

  3002 Paragon Outlets Dr Livermore, CA 94551-4201

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  Gap, Inc.

  1945 W Palmetto St Florence, SC 29501-3919

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  Gap, Inc.

  2500 W International Speedway Blvd Ste 5 Daytona Beach, FL 32114-8143

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  Gap, Inc.

  451 E Altamonte Dr Ste 2245 Altamonte Spg, FL 32701-4619

Review Details

• Review fromCynthia H

  Date: 06/08/2025

  1 star
  3 MAJOR ONLINE ORDERING ISUUES #1 I bought a bunch of things from GAP and returned 2 pairs of pants. I didn't like 1 pair, but the other was obviously irregular. The issue was so extreme I don't know how it was missed. The pants were marked correctly as small petite, but they were massive with a 37 inch waist (I measured). #2 I sent the return package back to GAP and they received it May 9. I spoke with GAP multiple times after this and different agents told me that GAP refunded my credit card $195.37 May 15. They told me to call my bank as it was a banking issue on their end. I called my bank 3 times and it wasn't. I requested a manager callback from GAP. No one called. May 29 a GAP agent major pay system issue on May 15 and they sent me an e-gift card refund instead of refunding my credit card in error! The agent said he'd cancel it and he initiated a case for my credit card refund saying it would take up to 10 business days (June 12). I realized it SHOULD NOT TAKE UP TO 10 BUS DAYS to refund me almost $200 due to their mistake. I called again June 5, and was escalated to ***** in ********************** who basically told me the same thing. He said they "couldn't expedite my refund because they were SO MANY other people waiting for refunds". He gave me $50 rewards (which I didn't ask for and don't care about), said he'd monitor the case (********) and call me when it went through or June 13 (which is a day later than the last agent said). #3 In the middle of all this, I received a different order containing pants and tank tops. I was still waiting for 1 pair of jeans to arrive from the order and when I looked online, realized they charged me for a pair of pants that they didn't send!! I called May 22 and the agent refunded the missing pants and my credit card was reimbursed within a couple days.I received irregulars, was charged for items not sent, and denied my refund for a full month as of today. NEVER SHOP AT GAP ONLINE!

• Review fromStephen G

  Date: 05/23/2025

  1 star
  Their shipping is a scam. You can pay an extra fee for expedited shipping but thats not what they provide. They take your money and then provide the same free shipping to everyone.

• Review fromMelinda B

  Date: 04/30/2025

  1 star
  If I could give 0 stars, I would. Like many others, I placed an online order with ******** and despite the tracking information showing that all of my items were in the packages, the packages were missing 16 of the 29 items I ordered. I called to have the remaining items sent or to receive a refund, and was told I had to file a claim online. My claim was denied with no reasoning. They will not ship me the missing items or refund me for their cost, so I'm just out $130 with no solution. This is happening to a lot of people, so they are just scamming people out of money.

• Review fromDeborah M

  Date: 03/27/2025

  1 star
  This is not my first problem with BR/GAP. They have messed up my order and refused to do anything about it. They refuse to stand behind the carriers THEY use. When the carrier does not perform they wash their hands and refuse a refund or further help. The carrier refers you to GAP, GAP refers you to the carrier. I have been a loyal customer. I have given them benefit of the doubt, paid for list items in the past. Do yourself a favor. After the first incident of non-performance, do not give them any further business. They are horrible!

• Review fromCrystal P

  Date: 03/19/2025

  1 star
  ********/GAP refused to refund money for an order that they decided to send to a different address than on the order and now ******* Card US who has intentionally delays disputes so that they will fall outside of allowed time to dispute. I purchased four items from ******** on THE SAME ORDER and all items were to be sent to the SAME *** ACCESS POINT for pickup. The order was split in two and I waited until the second part of the order was available to pick up both at the same time. One of the orders was not there and it is very clear from the tracking number that I did not pick it. I called ******** twice (including from the parking lot of the *** store). I was told my item would be refunded both times. It was not and so I filed dispute with ******* who proceeded to ignore my request until the time frame for filing had passed. TWO SCAMMER COMPANIES WORKING IN ******.

• Review fromKristie N

  Date: 01/19/2025

  1 star
  I placed an order and paid for expedited shipping at 2am. I immediately realized the shipping address was my old address. I went to the email link them gave me with my order number. To modify or cancel the order. The website gave instructions on how to do so and said I had 45-60 minutes to do this after an order was placed. I was within 5-10 min. The order detail page that they had me go to actual had no place to modify or change to order. I scoured the website for another solution and the only solution was to watch til 7am to contact customer service. I tried an online chat agent first. She basically told me she can put in a cancellation form and that when I received the item to return it to the store and I can repurchase. What!!! No I will not get the item because I don’t live there. She then said when not received I can put in that request and it would take time to process. I then had to call the customer support and while the lady was a bit more helpful. The simple fact that the website and instructions were misleading is the much larger problem. They should have resent my package because their website did not operate as they say it should. I ended up repurchasing them a second time and they just paid for the increase on the shipping. This is really bad business practice for such a big name company.

• Review fromNicole C

  Date: 01/14/2025

  1 star
  Old Navy has a return policy on their website stating that returns can be made through Canada Post when in fact this is not true. You must now return to store or by UPS. We do not live near a store near a UPS store. If I would have known this, I would not have made my purchases. Buyer beware!!

• Review fromJudith R

  Date: 01/05/2025

  1 star
  **** into a store that is labeled gap and everything for sale in the store has gap tags and was told it was not a gap but a gap factory store. There is not a gap store. This is fraud

• Review fromSherry G

  Date: 12/30/2024

  2 stars
  I enjoy their clothes but they have shady shipping. I purchased the 3-5 day shipping and yet over taken days later still haven’t received my package. I feel this is unacceptable.

• Review fromKay S

  Date: 12/09/2024

  1 star
  Worst customer service. One of my items wasnt in the package as stated on the shipping confirmation email. I was advised to file a claim and was immediately rejected. This item was less than $10. Another package showed delivered but I never received it. I filed another claim and sure enough rejected. I called customer service and after much arguing they were finally able to connect me to someone in the claims department. This individual went on to accuse me of having several of these claims which is untrue. Sure because I have nothing better to do than file false claims for low cost things. Now I have to call my credit card company and dispute the charge.I will never shop at ******** again. They are nothing but thieves.