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          Find a Location

          Brightwheel has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileBrightwheel

            Computer Software Developers
            Multi Location Business

            Contact Information

            548 Market St

            San Francisco, CA 94104

            Visit Website
            (415) 555-1212

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Business Details

            This is a multi-location business.

            Find a Location

            Brightwheel has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              548 Market St, San Francisco, CA 94104
              BBB File Opened:
              11/28/2016
              Number of Employees:
              400
              Read More Business Details and See Alerts

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/25/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              We signed up with Brightwheel at the end of February 2023 and completed the sign-up process over the phone. The board of directors/owner were sitting in on the meeting and paid for the subscription over the phone with the bank checking account. The account number was spoken over the phone only by the owner and the person that signed ** up took down the information. However, a transcript was never sent to ** verifying the information that was sent. Brightwheel essentially jotted down the wrong account information and all of our parent payments were going to a different account. Almost $55,000 was deposited into this incorrect account. We asked ********************** to help ** track this money down and refund it. They refused and said all they can do is give ** a Trace ID number for the bank to find the money. Our bank does not find money with Trace ID numbers. ********************** has been terrible at finding a solution for ** or even returning the money.
              Read 9 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Heather H

              06/10/2024

              Very poor business practices. I purchased their monthly preschool curriculum Experience Early Learning. After multiple emails with ******************************* she confirmed that 1. they did not send part of my order 2. they dont have the missing items to send to me 3. its their policy to not refund anything. I will be contacting my credit card company for a refund.

              Brightwheel Response

              06/11/2024

              Hi *******, thank you for your feedback and were so sorry youve experienced this. Our June theme box inadvertently had a small number of missing items due to an operational issue. In response, we emailed all affected customers with an updated ****** plan and provided printable alternatives to ensure an engaging learning experience. We are taking steps to ensure this does not happen again.  We are also happy to issue you a refund. We will be reaching out to make this right for you!
              Read 1 More Customer Review

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

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              BBB reports on known marketplace practices.

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