Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29th my daughters discord account was wrongfully suspended through no fault of her own over a photo of a cartoon food from a video game her and her friend play. Discord stated she "broke their child safety rule" by sharing said photo but they refuse to disclose what aspect of this photo breaks their rules. It is a photo of a dilapidated foot from a video game called roblox. 2 months ago she reached out to them trying to clear up the matter and nobody responded. 2 days ago she filed another report and the response was "they confirmed it violated their terms of service" yet they haven't explained exactly why a video game foot is a violation. They do not answer their social media pages because I myself have reached out to them via ********* Instagram and ******* but to no avail. My child was unfairly targeted by whatever technology they use to scan photos and instead of admitting they were wrong in their initial assessment they refuse to reinstate her account regardless of the fact she has NEVER had an previous issues or violations on her account.

  

  Business Response

  Date: 09/06/2024

  On 09/04/2024, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22238774
  
  I am rejecting this response because:  They have yet to explain why a cartoon photo is a violation.

  It was a photo of a cartoon foot from a video game, how does that violate anything?

  I'll be taking up another complaint with another agency as this is wrong on multiple levels and due to the lack of  communication as to what was specifically done for this action to be warranted I feel this is just out of spite and retaliatory for proving them wrong. 

   

  Sincerely,

  
  ***************************

  

  Business Response

  Date: 09/12/2024

  On 09/04/2024, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22238774
  
  I am rejecting this response because: Discord is bot even adhering g to their own posted rules and regulations. According to your own terms of service it states you may not send sexually suggestive images of YOURSELF to another user. 

  My daughter did not send any sexually explicit photos of herself to another user, she sent a photo of a deformed foot from a character in a game played on Roblox. 

  You can see the image is taken from a computer screen and you can clearly see the foot in question is a pixilated image. 

  What the photo is not is of an actual photo of my child's foot, that is of course unless discord thinks my child is bigfoot

  Your claims against against my child are false. 
  
  Sincerely,
  
  **************************;

• Initial Complaint

  Date:09/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported discord servers that have been involved with doxxing my personal identity as well as individuals who have been spreading defamation concerning my real name and work place. I have also found a discord server dedicated to harassing me, organizing doxxing and SWAT attacks as well as bombing threats. They have already spread my personal details such as addresses on these discord servers and recently I have been getting death threats. Discord has DONE ABSOLUTELY NOTHING to address this. I and my friends have reported the users as well as discord servers in question yet nothing happens. One of the people, under the username alphafight8, has been spreading defamation. He is a US resident. Discord is allowing him to post defaming remarks as well as make alternative accounts to spread harassment. I am looking to file a lawsuit on this user as they have made confirmed defamatory that has greatly impacted my career. Discord is allowing this to be on their platform especially when they say no doxxing and threats. They have allowed it. My username is @yummyvhs. Im expecting to talk to an ACTUAL representative at discord who I can talk to and show all of the details regarding these threats. They can talk to my lawyer so they can ensure that I am actually going to court on the matter. Here are a sample of the wrong doings. Btw I am "Kw" "KwRx" "*****" or "yummyvhs". Tell them to keyword for that in their investigations. All of the details below should be enough for discord.Papasmurf ID:1224917635746103327 Ghter2:1171142289071022232 VIS:1101133865193590844 VISANGLE SERVER DEFAMATIONS:Jello id:jello_jelly ************************************************* Copernicus ********************************* Defamation message ******************* Not **** ID:poddyr ****************** His bomb message:1249886677376438333 BBC LOVER ID:toiletseathairline ****************** Defamation message:1249895146917597256 Server **********************

  

  Business Response

  Date: 09/04/2024

  On 03/12/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Thank you for this update.
  
  If you have already made an in app report, the next available agent will review the report. You do not need to write in again as this hampers our team's investigation into your original report, and slows down how quickly we can help other users.
  
  We appreciate your patience.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now closed.

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22232929
  
  I am rejecting this response because:

  Hello, I am not satisfied with discord's response. They have not taken any of this seriously and are protecting defamers as they post my personal information as well as literally plan on swatting me. They have taken far too long and aren't doing anything. I get no real time feedback from them. This is my life 

  
  
  Sincerely,
  
  ***** ******-nyarkoh Jr.

  

  Business Response

  Date: 09/20/2024

  On 03/12/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Thank you for this update.
  
  If you have already made an in app report, the next available agent will review the report. You do not need to write in again as this hampers our team's investigation into your original report, and slows down how quickly we can help other users.
  
  We appreciate your patience.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now closed.

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord is forcing to verify with my phone, which they didnt require to sign up, which means they are also forcing to verify with phone to delete the account, which means I cannot delete the acc

  

  Business Response

  Date: 09/04/2024

  As of 09/04/2024 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here dis.gd/contact. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:08/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord refuses to help me with my problem of being falsely suspended.Ive only been getting AI replies instead of having a human check my tickets.

  

  Business Response

  Date: 09/04/2024

  On 09/03/2024, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22222947
  
  I am rejecting this response because: I was falsely suspended. Id love to talk it out for a chance at having my account be unsuspended. If I have truly broken any guidelines, I will follow them strictly going forward. However I truly believe I was falsely suspended.

  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/06/2024

  On 09/03/2024, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22222947
  
  I am rejecting this response because:
  My account was falsely suspended with 0 proof, and no further information. Please reinstate my account.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account is currently disabled for being underaged, even though it has been age-verified. Disabled accounts are deleted after 14 days, and it has been 11 days without a response from them. My account is going to be deleted soon if I don't receive a response.

  

  Business Response

  Date: 09/04/2024

  On 08/24/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  
  Here are some resources to make sure that your request makes it to the right place:
  
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again dis.gd/request entering in the email address associated with the banned account.
  
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  
  Do you believe your account was compromised?
  Please head to dis.gd/request, and select Hacked Account from the dropdown menu.
  
  Are you reporting abuse on Discord?
  Please view this guide here: ***********************************************************************************************************.
  
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either 'Phone Verification' or '2FA Lockout.' You can contact them here: ********************************************************************************************.
  
  Need to update age information?
  If you are writing-in to update your age information, please head to dis.gd/request, and select 'Update My Age Information' as your Report Type.
  
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  
  Do you need other support with the Discord platform?
  Please head to dis.gd/request, and select 'Help & Support' from the dropdown
  
  Sincerely,
  Discord Trust & Safety."
  
  The ticket is now solved.

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord limited my account for the offense of updating my email address. Their FAQ said I couldn't join new servers or send DMs for a couple days. It stated the red banner at the top of my account was the indicator. I wrote in to them and they told me to wait the 2 days. I wrote in because on top of not being able to join servers or send private messages, I couldn't send messages in any servers at all. They ignored me when I inquired. Over 2 days have passed. The red banner is gone. My account is still restricted though and I'm unable to set any messages in any servers still. I inquired with them again, and they sent me a copy paste reply not acknowledging anything I had said. Judging by other complaints against them, they never actually reply to anybody and just copy and paste replies. This is absolutely horrible service, I'm unable to use my account at all and I did nothing wrong and can't even talk to a competent person. Probably just getting a bot reply so far.

  

  Business Response

  Date: 09/04/2024

  On 08/28/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has temporarily limited your access to some features after detecting suspicious activity on your account.
  
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22220856
  
  I am rejecting this response because:

   

  You guys said I would regain access within a couple days, almost 2 weeks ago. That never happened. This is the kind of reply you spew, the same copy paste garbage that has no meaning to what is actually asked of you. This is why you have a reputation for the worst customer service online. 
  
  Sincerely,
  
  ************

  

  Business Response

  Date: 09/06/2024

  On 08/28/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has temporarily limited your access to some features after detecting suspicious activity on your account.
  
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22220856
  
  I am rejecting this response because:

  You've literally copy and pasted the same thing in here twice now, as well as in email twice when I contacted you. Do you understand that you told me many days ago, at this point it was 2 weeks ago, that access would be restored in 2 days? And now you have copy and pasted that access would have been restored in two days, two weeks later? Is there a human brain behind this keyboard anywhere?

  
  Sincerely,
  
  ************

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my discord account hacked on June 29th after a few people in my DMs tried to impersonate discord support staff and I unfortunately fell for their tactics and changed the email and I was locked out. I luckily didnt send them any money, however they did take money from my discord account because I was subscribed to nitro on a monthly basis and they were buying nitro gifts (3 in total) Discord support was not responding or being helpful in any way to all my tickets about the hacked account which by the way I have all the evidence I owned that account as I was taking screenshots of the conversations on the account before it was hijacked, which used to be under the email ************************* before the hackers told me to change it to another email they provided, so I had to file a chargeback with my bank as a last resort and got my money back. Months go by and discord support will continue to keep closing all my tickets about trying to recover my account, the scammers already did enough damage by changing my account information to a fake support username and tried to scam my friends and now that account is deleted and possibly gone forever since the account now says Deleted User, and also trying to reset my password with my phone number (which is still attached to my hacked account) I had 2FA enabled previously, now says the account is banned til next year, which by the way is the direct actions of what the hackers have done to my account and ********************** is not doing anything at all to help lift the ban and return my account back to me even with provided email before it got changed and screenshots.

  

  Business Response

  Date: 08/30/2024

  On 06/30/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  It appears that the email you are writing in from was not originally associated with the account. In order to verify that you originally owned the account, we need you to file a new ticket and write to us from the email address previously linked to the account in question.
  
  You can provide the new ticket ID in your response to us so that you do not need to wait more to get your new ticket reviewed. Your new ticket ID can be found in the top left of the email you receive after you create your ticket.
  To reiterate, create a new ticket with the original email associated with the account and not from the email you are currently writing in from.
  
  If you have already submitted a ticket with the original email, please continue to be patient with us and a team member will get back to you when they can. Unfortunately, we cannot give you an estimated time of response, but our team is actively working on these requests.
  
  Please note that sending multiple reports hampers our team's investigation into your report and slows down how quickly we can help other users.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now closed.

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22201027
  
  I am rejecting this response because: the email I provided is the original email associated with this account, its obviously not the current email now which I was told to change, I have a phone number linked to it too which ends in 1756 which I have access to.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/04/2024

  On 06/30/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  It appears that the email you are writing in from was not originally associated with the account. In order to verify that you originally owned the account, we need you to file a new ticket and write to us from the email address previously linked to the account in question.
  
  You can provide the new ticket ID in your response to us so that you do not need to wait more to get your new ticket reviewed. Your new ticket ID can be found in the top left of the email you receive after you create your ticket.
  To reiterate, create a new ticket with the original email associated with the account and not from the email you are currently writing in from.
  
  If you have already submitted a ticket with the original email, please continue to be patient with us and a team member will get back to you when they can. Unfortunately, we cannot give you an estimated time of response, but our team is actively working on these requests.
  
  Please note that sending multiple reports hampers our team's investigation into your report and slows down how quickly we can help other users.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now closed.
  

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22201027
  
  I am rejecting this response because: do you want more proof I owned this discord account, here is evidence, of the verification code I put it on that discord account to change it to the hackers email and nitro receipts. These screenshots are from my inbox of the email that I USED AND OWNED ON THIS DISCORD ACCOUNT. There is absolutely no way ************************* was not associated with this account as thats the ONLY EMAIL I USED ON IT before it was hacked!!!

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was hacked, and I need your help to get discord to restore it. I have evidence, including screenshots from 2021 and statements from people who can confirm my account ownership. Hackers changed the associated email to one they control. I'm providing my original email and have people willing to vouch for me. The email they changed to was ************************* a Gmail account with 'tech support' in the name. Unfortunately, the phone number linked to my account was not my cell number but my landline. However, when I submitted a ticket to Discord, they did not answer and only set the ticket to 'solved' without even an automated email.

  

  Business Response

  Date: 08/27/2024

  On 08/09/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Thanks for reaching out sorry to hear that you're having trouble signing in to your Discord account.
  
  We have a few troubleshooting tips that you can try and see if they help:
  
  Try using a QR Code to Login: If youre still signed into a mobile device, such as a smartphone or tablet, try logging in to a desktop with a QR code, which will instantly log you in and bypass any additional requirements. From there, you can reset your password and, if needed, remove 2-Factor Authentication so you can re-enable it. If youve never tried logging in with a QR code before, you can see how it works here.
  
  Reset Your Password: By changing your password, your account will be automatically signed out of any other devices, requiring those devices to sign in with your new password before accessing your account again. You can learn how to reset your password on our Support Center.
  
  Unfortunately, if none of these suggestions work, youll have to make a new Discord account.
  
  For the future, consider keeping the following resources on hand should you decide to make a new Discord account.
  Four Steps to a Super Safe Account
  Scams and What to Look Out For
  How 2-Factor Authentication Keeps Your Discord Account Safe
  
  Please note our team is unable to provide additional information or support for this request. If you need assistance on other matters, you can explore our *********** here.
  
  Sincerely,
  Discord,". 
  
  The ticket is now closed.

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22197268
  
  I am rejecting this response because: This is not about signing in, i need the email changed back to mine and according to others, you seem to have the capability to do that. Not to mention the amount of people who have had this issue and provided evidence and yet you still do nothing. i have explained this so many times on the tickets that I'm wondering if your platform is even worth signing up for. I'm sorry for writing it like this, but I've been doing this for four months. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/30/2024

  On 08/09/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Thanks for reaching out sorry to hear that you're having trouble signing in to your Discord account.
  
  We have a few troubleshooting tips that you can try and see if they help:
  
  Try using a QR Code to Login: If youre still signed into a mobile device, such as a smartphone or tablet, try logging in to a desktop with a QR code, which will instantly log you in and bypass any additional requirements. From there, you can reset your password and, if needed, remove 2-Factor Authentication so you can re-enable it. If youve never tried logging in with a QR code before, you can see how it works here.
  
  Reset Your Password: By changing your password, your account will be automatically signed out of any other devices, requiring those devices to sign in with your new password before accessing your account again. You can learn how to reset your password on our Support Center.
  
  Unfortunately, if none of these suggestions work, youll have to make a new Discord account.
  
  For the future, consider keeping the following resources on hand should you decide to make a new Discord account.
  Four Steps to a Super Safe Account
  Scams and What to Look Out For
  How 2-Factor Authentication Keeps Your Discord Account Safe
  
  Please note our team is unable to provide additional information or support for this request. If you need assistance on other matters, you can explore our *********** here.
  
  Sincerely,
  Discord,". 
  
  The ticket is now closed.

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22197268
  
  I am rejecting this response because: this is the same thing you sent before. please get me in touch with a human from your PR. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My information is being leak on discord, i reported to them multi-time to take legal action and delete it but they ignore, no support for my privacy

  

  Business Response

  Date: 08/27/2024

  On 08/24/2024 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Thank you for writing in.
  
  The best way to report abusive behavior is through the Discord App. This ensures that our Trust & Safety team has all the information necessary to investigate, and greatly speeds up how quickly we are able to process your report.
  
  You can learn more about reporting to Discord: ***********************************************************************************************************. Additionally, you can learn about customizing your Discord experience and avoiding unwanted interactions in our ************** ***********************************************.
  
  If a credible threat of violence has been made and you or someone else are in immediate danger, or if someone is considering self-harm and is in immediate danger, please contact your local law enforcement agency. They generally have more investigative resources and can contact us for information that we aren't able to disclose to others.
  
  Sincerely,
  
  Discord Support,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked the DISCORD official to change the account authentication issue, but there has been no response so far, which makes me very dissatisfied.

  

  Business Response

  Date: 08/27/2024

  As of 08/27/2024 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here dis.gd/contact. Please provide us with additional information through the support portal and we will be in contact to address your concerns.