Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was disabled due to malicious false reporting.My username is Incoming, and my email is ****************** My age is 18, I was born May 9, 2005.My government REAL ID is attached below.

  

  Business Response

  Date: 02/15/2024

  We are currently experiencing a higher than usual ticket volume. As of 02/15/2024 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21287889
  
  I am rejecting this response because:

  You had the chance to look at my ticket, yet you didn't process it.

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 02/19/2024

  We are currently experiencing a higher than usual ticket volume. As of 2/19/24 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account name: misurae Account email: ********************* My account was compromised. It took 3 months to return. You then limited my account for actions that were performed while it was not in my possession. You then doubled down when I tried to appeal it, making the ticket as solved without even reading it. You have all the evidence to prove that it was not me that violated the discord guidelines and terms of service. I was already punished enough having to wait 1/4th of a year to get my account back and then you f*** me around some more weeks after I get it back? It's a joke. Can you please review the account and verify that the actions that were reported took place between the time the account was reported compromised, and the time the account was returned to me? I also request that if this is the case, you return the account standing to what it was, and open a complaint against both the person whk actioned the account without checking the recent tickets, and the person who closed the appeal ticket without even opening the attached files.Thank you for your time.

  

  Business Response

  Date: 02/19/2024

  On 2/15/24 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the limitations and actions on your Discord account at this time.
  
  The limitations on your account were temporary and have since expired. There is no further action required from you at this time.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 02/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord changed their username structure against the will of a lot of their user base. The numerical tag on my username was special as it was tied to family that recently passed, so I have been delaying updating. However, today, they added an obtrusive pop up that popped up as I was typing, with an "update" button in the same location as I was typing - this caused me to hit the button as/before it showed up on my screen and now there's no way to get my tag back EVEN THOUGH I did not select the update button by choice. I do not want to add it with an underscore or period as it would cheapen the meaning and now it feels like I've lost one of the few remaining ties to those family members. While this reasoning is personal to me, it is a predatory practice to have buttons pop up over inputs on an app where someone typing will hit them and have lasting changes occur

  

  Business Response

  Date: 02/13/2024

  As of 2/13/24 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here dis.gd/contact. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21285001
  
  I am rejecting this response because: a support ticket will not address this issue. Discord has publicly stated that once you use the new username format, you can't get the old one back, so support will be unable to help. Discord the company needs to acknowledge that the ** could lead users to accidentally accept the recommendation when they didn't want to and commit to updating their interface for pushes like this to ensure that all account changes are 1) intentional and/or 2) reversible in case of misclicks 

  
  Sincerely,
  
  *** ****

  

  Business Response

  Date: 02/22/2024

  As of 2/13/24 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here dis.gd/contact. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account was hacked January 13th. I created a ticket as soon as I realized it happened. The hacker disabled my account immediately & sent a text to me demanding $50. I refused to pay and made a support ticket. I have since created multiple tickets from the original email address and one from a separate email. My original tickets still have not received a response. I finally received a reply to my 2nd email support ticket, only for discord to state they cannot help me from that email address. When I gave the ticket number for my email address that is connected to my hacked account, I still did not receive assistance. I have paid over $50 a month for over a year to maintain my nitro account and various server boosts but having a paid account does not help in any way with discord support. For the only response I received from my original email, it was an automated reply on how to change my password, which is not my issue. My account is HACKED. I have NO ACCESS. I cannot change the password or the email. I have sent multiple screenshots showing this. Today I realized my account is no longer disabled but is now DELETED, so I have made yet another ticket. This ticket number is ******** per the email I received. The lack of help thus far is a bit ridiculous as a single support agent could investigate my account, see what happened and simply change its status so I can access it but somehow this has not been done in a month now. The hacker also charged 2x nitro gifts to my paypal at $9.99 each.

  

  Business Response

  Date: 02/15/2024

  On 01/13/2024, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21284172
  
  I am rejecting this response because: my account was hacked. I did not violate anything. I haven't had access to the account and made the ticket stating it was hacked over a month ago. I haven't received help for a month and have made multiple tickets stating the account was hacked. How can I lose my account for "violating terms" when I haven't even had access or received any help? 
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 02/19/2024

  On 01/13/2024, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21284172
  
  I am rejecting this response because: Discord is not stating what they reviewed and are not communicating with me. I did not break any of the terms of service. It was a session take-over hack, which allowed the hacker to log into my accounts without any kind of warning or flagging to me. It wasn't until a few hours later that I realized. I then had a log in from Brazil on my gmail and other accounts and proceeded to change the passwords. You can also view my DMs with user "*******" who was also hacked. This is where the link was sent to me and the hack occurred. I have never received any warning nor done anything against ToS. Again, whatever Discord is reviewing is not enough. I have ample screenshots and can provide more upon request. However they continue to not actually review the account. I paid over $50 a month for 3 years or more to pay for my private server, but this is somehow the way they treat customers. 

  To be clear: I was hacked on the night of Jan. 12. Anything that occurred after that was not by me as I have had no way to log into the account ever since. Also the screenshots I provided show that the hacker told me he was disabling my account and would return it for money. I'm not sure why discord continues to ignore these screenshots and proof of the hacking. Whatever the hacker did from my account, I have no knowledge. I've also shown screenshots of my not being able to log in due to it being disabled by the hacker. Instead of communicating with me and actually looking into the matter, they are choosing to copy/paste this response back about me supposedly breaking their ToS, which has never happened. The screenshots I've provided show that I'm not lying either. What other proof is needed? Why not check the DMs with Sonomaa to see that I was sent a malicious link and didn't know it at the time? In my messages, I even said to him when it happened, "Hey why does it keep crashing my web browser and discord?" to which I received no response. It was later that I received notifications of what was happening. Please respond to my ticket so I can work with an actual support agent on this issue. I can provide additional information and screenshots if what I've provided somehow is not enough. 

  I have provided a screenshot of me not being able to log in because of my account being disabled, screenshots of the chat where the hacker requested money and stated he was disabling my account, and a notification from ****** warning me of a suspicious log in from Brazil. You should also be able to see that my first discord ticket #******** was created Jan 12 1:53am. I received a response back at 2:16am PST from the ***** discord bot on how to reset my password, which was not my issue. I replied to the email with more information. I still have not received a reply to this original ticket.

  I have never broken any of the terms of service or community rules. Anything that would have done so would have been done by the hacker. 

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account, featuring a $99 yearly subscription that I had only used a month of, was wrongfully terminated due to a false complaint about my age. If needed I will provide legal proof of my age and the false report being the reason for the termination. I lost all my benefits and discord will not refund me or restore my account. Please contact me by email if proof of my age is required.

  

  Business Response

  Date: 02/15/2024

  On 2/13/24 we responded to the user via ticket #******** with, "Thanks for verifying that you're above the minimum age to use Discord. I've gone ahead and unlocked your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint against Discord for refusing to transfer ownership of my Discord server, "Emo Studio #5K?", to my alternate account.I am the original owner and administrator of the "Emo Studio #5K?" server. I have been managing and moderating the server for over a year, and I have built a strong and active community of members.Unfortunately, I have lost access to my original Discord account, email address, and server owner account, all associated with the Discord ID "*******************".I have contacted Discord support multiple times and provided them with clear evidence that I am the rightful owner of the server, including:Proof of payment for Discord Nitro Server logs Community member testimonials However, Discord support has refused to transfer ownership of the server to my alternate account, stating that they require a request from the email address associated with the original Discord account.I have explained to Discord support that I have lost access to my original email address and that I am unable to submit a support ticket from that address. However, they have refused to make an exception in this case.I am deeply concerned about the future of my server and the community that I have built. I am eager to regain access to my server and continue to lead and support the community.I believe that Discord's refusal to transfer ownership of my server is unfair and unreasonable. I have provided them with ample evidence that I am the rightful owner of the server, and I have been a responsible and active member of the Discord community.I am requesting the Better Business Bureau's assistance in resolving this issue. I would like to request that Discord be required to transfer ownership of my server to my alternate account.Thank you for your time and attention to this matter.*********,******* THERE TICKET WHIT ME ID: "#********"

  

  Business Response

  Date: 02/13/2024

  On 2/12/24 we responded to the user via ticket #******** with, 
  
  "Hey Fanxxonyt,
  
  Sadly for security reasons, we cannot change your email, and your best bet would be to create a new account. I'm so sorry for all the inconvenience.
  
  Best,
  Mariana ". 
  
  The ticket is now solved.

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21282522
  
  I am rejecting this response because: I did not get the server back!!
  
  Sincerely,
  
  ****************

  

  Business Response

  Date: 02/15/2024

  On 2/12/24 we responded to the user via ticket #******** with, 
  
  "Hey Fanxxonyt,
  
  Sadly for security reasons, we cannot change your email, and your best bet would be to create a new account. I'm so sorry for all the inconvenience.
  
  Best, ". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21282522
  
  I am rejecting this response because: YOU ARE RUDE! AND I NEED MY ACCOUNT BACK!
  
  Sincerely,
  Better Business Bureau

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my profound disappointment and frustration with the lack of attention and care given to an issue that severely affects the safety and integrity of your platform. My account, under the username ***, was recently compromised by an unauthorized individual who flagrantly violated your platform's rules, yet your response to this egregious breach has been nothing short of neglectful.Despite promptly reporting the unauthorized access to my account and providing detailed information about the breach, your company's response has been alarmingly inadequate. Not only was there a failure to acknowledge the severity of the situation, but there was also a blatant disregard for the violation of your own rules by the hacker who gained access to my account.The gravity of this matter cannot be overstated. Not only does it compromise my personal data and privacy, but it also undermines the trust and confidence I once had in your platform. Furthermore, the fact that the hacker utilized my account to engage in activities that contravene your platform's rules reflects poorly on your company's commitment to upholding its community guidelines and fostering a safe environment for all users.It is imperative that you take immediate action to rectify this situation. This includes conducting a thorough investigation into the breach, restoring my account to its original state, and implementing robust security measures to prevent similar incidents from occurring in the future.Please be advised that I am prepared to escalate this complaint to relevant regulatory authorities or consumer protection agencies if necessary. I trust that you will treat this issue with the seriousness and urgency it deserves and take decisive steps to address it without further delay.I look forward to receiving a prompt and satisfactory resolution to this matter.

  

  Business Response

  Date: 02/13/2024

  On 1/22/24, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21279436
  
  I am rejecting this response because:
  I received regarding suspicious activity detected on my account. As outlined in the screenshot attached, Discord detects suspicious activity on my account and that my access token was given to someone else as outlined in the email. While I appreciate your vigilance in identifying potential security threats, I am concerned that despite this notification, my account remains disabled. I understand that you have policies and procedures in place to address issues such as account security and rule violations. However, I believe there *** have been a misunderstanding or oversight in my case. I am confident that upon closer examination, it will become evident that I have not engaged in any actions warranting such severe consequences. Furthermore, I would like to inquire about the possibility of appealing this decision or seeking a resolution through alternative means. I am committed to resolving any issues or concerns that *** have led to the suspension of my account and am willing to cooperate fully to address any outstanding issues. I kindly request that you reconsider your decision and provide me with an opportunity to rectify any mistakes or misunderstandings that *** have occurred.

  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/15/2024

  On 1/22/24, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21279436
  
  While I appreciate the investigation conducted by your team, I must emphasize that the actions attributed to my account were the result of unauthorized access due to a hacking incident.
  The confirmation of policy violations on my account is deeply concerning, as it implies accountability for actions that were beyond my control. I want to reiterate that I did not engage in any activities that contravene your platform's policies intentionally. My account was compromised through unauthorized access by a malicious entity, and I have taken all necessary precautions to secure it since the incident occurred.

  Despite my repeated attempts to seek clarification and resolution regarding the suspension of my account, I have encountered nothing but silence and indifference from your support team. This lack of communication and transparency is deeply troubling and indicative of a larger issue within your organization.

  As a loyal user of your platform, I have always held your company in high regard. However, the apparent abandonment of users, such as myself, raises serious doubts about your commitment to customer welfare and satisfaction.
  It is disheartening to witness a company that once prided itself on its user-centric approach now turning a blind eye to the concerns and grievances of its users. This abandonment not only undermines trust and confidence in your brand but also demonstrates a disregard for the individuals who contribute to your success.

• Initial Complaint

  Date:02/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is *****, also known as Shakaxki #**** on discord, i recently had my account disabled for making a joke that i was 9 years old, i am 21 and have sent in all required information that they have asked for me and i cant get a response, i have tried direct emails, which they respond with saying they dont accept direct emails, only requests through their support team, which they wont respond to, this is truly upsetting to me because i have had this account for quite some time now and there are conversations on that account with some friends that are no longer with us. I understand i made a joke that discord does not find appropriate, therefor i wont make jokes like that again. Any and all help will be much appreciated.

  

  Business Response

  Date: 02/13/2024

  We are currently experiencing a higher than usual ticket volume. As of 2/13/24 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord has locked me out of my account for "spam/platform abuse" I have never done anything to break discords TOS. I went ahead and created a ticket appealing my locked account and I have not receieved a response from ANYONE in 16 days, not from a human nor a bot. I wouldn't mind the long wait if my account wasn't at risk of being deleted. I have been a loyal user on the platform and have been paying monthly for the past 2 years. I was also charged $10 for my nitro subscription 4 days before I was disabled out of my account, so far I have only used 4 days of the nitro i was charged. I am extremely upset with discord support and i wish for my problem to be resolved soon perferably before my account gets deleted permanantly

  

  Business Response

  Date: 02/13/2024

  We are currently experiencing a higher than usual ticket volume. As of 2/13/24 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21277158
  
  I am rejecting this response because: I'm aware of you guys possibly having high ticket volume however i've waited 18 days so far, that's how long it's been since my account was disabled WITHOUT warning and abruptly. I will not allow discord support to ignore my ticket for 18 days and just wait for my discord account to be deleted it's absurd since it's without warning and for something I don't do on your platform. Please just look at my appeal #********. This is absurd wait times for a billion dollar company. Thank you in advance.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/15/2024

  We are currently experiencing a higher than usual ticket volume. As of 2/15/24 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21277158
  
  I am rejecting this response because:
  I'm sorry I understand you guys have high ticket volume but I personally think it's absurd I haven't received a response to my appeal in 21 days. My account gets deleted in 10 days from writing this ticket and i've spent too much money and time for me just to allow discord to delete my account for a false disable. I would appreciate it if my ticket got escalted or seen before February 25th **** because my account will be deleted on the 26th.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been today, marked the 1 month date since i filled a support request about my compromised/hacked account. Sent every information i was capable of, and still have NOT received a further response from Discord **** with any support to help me with my account whatsoever. I am a paying nitro customer who has spent more than $400+ on the account. It is easily understandable that the support is and has been going through high volume, but for a simple problem like this, where its only needed to return the account to the original owner, it should not take a month or more. I have received a total of 1 bot reply, and 1 human response, in which BOTH didn't help in any matter and just repeated what i told them before and said they "escalated my ticket", which is a lie. The ticket number is #******** I'm expecting a copy and pasted response saying that they are going through high volume and that they will solve my ticket when they can, because that is all they reply with in every platform i tried contact.

  

  Business Response

  Date: 02/13/2024

  We are currently experiencing a higher than usual ticket volume. As of 2/13/24 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21274831
  
  I am rejecting this response because: Simply doesnt justify the 1 month and a half wait ive been dealing with on the ticket, you guys havent replied to my messages neither. I'm looking forward to a response on my ticket and my account back. Also needed to mention that, since my account is compromised, this could affect other users as well, so there should be a certain priority on my case or something like that. Even if you guys cant solve it now, atleast give some updates on the case and let me be informed. Totally unresponsive support, looking forward to legal actions regarding this matter if needed on brazilian courts.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 02/15/2024

  We are currently experiencing a higher than usual ticket volume. As of 2/15/24 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 02/18/2024

   
  Complaint: 21274831
  
  I am rejecting this response because: I will not give up on getting my account back, **********************. You cannot tell me to wait an undefined amount of time which has been going for 1 month! I will keep rejecting your responses until proper action is taken upon my ticket #******** and my account. You are obliged to give me an update on my situation, they are not PENDING if the ticket keeps getting closed and reopened by different T&S members. As i said, once again, i will take fully legal actions against discord if my case isn't solved atleast this month, which is a proper time for a proper solve to a simple problem. As i mentioned, i will take actions on PROCON ****** (Fundao de ****** e Defesa do Consumidor) which is a ********* consumer rights council. As i said in the other response to the complaint, this is absolutely insane!, it has been 33 days since i ever got a response from you guys and it was a BOT. My account is in hands of a hijacker and could possibly (and will consequently) harm other users of yours if you don't help me out. I have provided a lot of evidence that the account is mine and is in the hands of an attacker and has to be returned to me. So, again, please, give me a proper and human response for my case, 1 month of waiting for a solution is negligence on your part as a company with a customer support.

  
  Sincerely,
  
  *****************