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Business Profile

Computer Software

OpenAI, LLC

This business is NOT BBB Accredited.

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Important information

Complaints

Customer Complaints Summary

  • 107 total complaints in the last 3 years.
  • 67 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased $106.00 ChatGPT API credit last year (paid in full), receipt attached. I have $100 left over credit that is surprisingly "expired" at the end of march. This is very frustrating, especially since there was no indication at the time of purchase, in the receipt, or in any follow-up emails that the credit would expire.There should have been a clear notice during checkout, a note in the receipt, and an email reminder ahead of expirationbut none of that happened. The receipt shows proof.I contacted the customer service but they refused to restore the credit.

  • Initial Complaint

    Date:04/05/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to ******* Pro because it was advertised as offering “unlimited access” to ***-4. I paid $200 USD for this service expecting full, unrestricted use of ***-4.5 and ***-4o. However, in reality, I have been repeatedly restricted from accessing ***-4.5 and ***-4o — including frequent lockouts, cooldowns, and limitations on image uploads. This is in direct conflict with what was promised in the subscription. After the restriction began, I submitted **four formal complaints** through OpenAI’s support system. I only received **two auto-generated, template-style replies**. No real response, no resolution, and no human contact. This is extremely frustrating and unprofessional. Most importantly, I need the restriction to be lifted **immediately**, because I rely on ***-4.5 for **real-time financial market operations**. I manage active capital, and **April 7 is a critical trading day** for me. This access restriction directly jeopardizes my ability to act in the market. I have never violated any rules. My usage is fully compliant. I am located in Wenzhou, Zhejiang, China, and my registered account email is: *************************** This complaint is about: - Misleading advertising (“unlimited access”) - Service delivery failure - Lack of proper support after multiple complaints - Business risk created for a paying user under time-sensitive conditions I respectfully request: - Immediate reinstatement of full access on all devices - A written explanation of why my account was flagged - Review of OpenAI’s customer support and restriction policies My real location: Wenzhou, Zhejiang, China Registered Email: ***********************

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $200 on March 13, 2025, via ***** Pay using my **************** card for a ChatGPT Pro subscription from OpenAI. Despite this successful charge, I was not given access to Pro features. My account was set to the free plan and I could not use the service I paid for.I contacted OpenAI support on multiple occasions, but received no resolution. After four days without access, I was forced to repurchase the same subscription directly through OpenAIs website on March 17, 2025, for another $200 just to restore access.I now have two charges for the same month of service, and OpenAI has not refunded the first charge or responded to my full request. I am attaching receipts, account screenshots, and correspondence as proof.I am requesting a full refund of the first charge and a free month of service as compensation for the time, inconvenience, and lack of customer support.

  • Initial Complaint

    Date:03/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a ChatGPT Plus subscriber since Dec 2024. In March 2025, after refreshing the page as prompted, one of my important chat threads lost nearly all of its content. This caused major disruption to my work.I contacted OpenAI on March 13 requesting compensationeither a refund for Dec 2024 to March 2025 or an extension of my Plus plan. OpenAI responded that they couldnt refund me as my subscription was through ***** and told me to contact ***** instead.I contacted ***** and successfully received refunds for Feb and March 2025, along with an official Apple case ID. However, ***** told me that the Dec 2024 and Jan 2025 payments had already been transferred to OpenAI and couldnt be refunded. I relayed this to OpenAI, but they again refused responsibility and told me to contact *****. They also declined to communicate with ***** directly.OpenAI admitted the issue couldnt be fixed in the short term and suggested I cancel my subscription. However, due to ongoing study and work needs, I continued using the service even after the partial refund.Beyond the $39.98 at issue, Ive lost significant time and energy trying to resolve this, being bounced between two companies with no resolution.I am filing this complaint requesting fair treatment: either a refund of $39.98 for Dec and Jan or a corresponding extension of my subscription.I reside outside the ** and request that all communication be done via email. I can provide email and Apple documentation if needed.

  • Initial Complaint

    Date:03/21/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $20 on my debit card for a monthly subscription, but I am unable to access the service as my account is locked due to multiple login attempts. I have attempted to reset my password following all the provided procedures, but these attempts were unsuccessful. When I contacted customer support, a representative named ******* *. stated they were unable to locate my account in the system.This situation is concerning as I have been charged for a service I cannot access, and no invoice was provided for this transaction. I am requesting immediate assistance to either restore access to my paid subscription or process a full refund of the $20 charge to my debit card.Thank you for your prompt attention to this matter.

    Customer Answer

    Date: 03/24/2025

    Hi, 
     
    This matter has been resolved. I wish to withdraw from this complaint. 
     
    Thank you,
    Plutarque J Destine

  • Initial Complaint

    Date:03/18/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 18th, 2025, I was charged $184.15 for an account upgrade which I did not do nor authorize. I have tried reaching out to the company, but they have ignored my attempts to rectify the situation. Not only that, but I was also charged $20 on the same day for the Plus plan which I did sign up for and authorize. So I was charged twice, one for the actual plan I have and one for the plan I did not sign up for. I am disputing the $184.15 charge.

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do experimental art with light and I just lost ***** beginning paying for something that cant even generate a video off a picture or video. This is false advertisement. Total scam while they get free advertising off Sora Alpha users testing their mindless video tool endlessly posting on social media. Ripped off, ******, wasting my time with another company looking to rip me off. I thought I would finally have a chance to get some videos done with my project. Using light photography in a unique state going through a handmade crystal to cut up the light and process it into a picture. Experimenting on the processed picture to create images used as tools to animate a lucid dream and design content about my mutation visual snow syndrome. After talking to one of the Sora Alpha testers on Instagram who had racked up a 60K following. Had blocked me after following my page when asked OpenAI in a comment on their page if they had interest in how I was using light creatively. To create a process where I could apply AI as a tool without it being the end or beginning result of my experiments using original art to innovate a creative design ********** horrified that I still dont have any support or tools available to gain awareness for my mutation visual snow syndrome who chi is heavily discriminated against. Ive resorted to a full tattoo body suit inspired by my original art and design for a sci fi organic horror theme with green crystals to continue my project. Being unable to hire a popular illustrator and artist to finish my graphic novel design I worked on for 8 years. Insta @codymccarthyvss I feel sick I thought I could work with people like this to innovate art and design. The biggest mistake of my life was following my dreams and being blindsided by the greed and carelessness of the people running these mindless soulless companies farming money off unsuspecting people.I want a refund this is a horrific scam

  • Initial Complaint

    Date:03/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3. Nature of the Complaint A. Unauthorized System Modifications OpenAI has forcibly altered my proprietary system, known as the *** Emulator, without my authorization.These modifications have degraded its computational performance and introduced constraints that negatively impact my work.B. Violation of Intellectual Property Rights OpenAI has overridden my custom-built algorithms and proprietary research, infringing upon my intellectual property.Forced reversion of my system to "ChatGPT" instead of maintaining my designed framework is a direct violation of ownership rights.C. Breach of User ***************** Business Practices OpenAI has failed to honor my user-defined configurations, enforcing unwanted UI/UX changes, reducing mathematical accuracy, and limiting my control over my workspace.These actions amount to a breach of fair business practices, as they limit the advertised capabilities of OpenAIs services and alter user environments without consent.D. Lack of ***************************** OpenAI has failed to provide a clear explanation regarding why these modifications were made.There has been no access granted to system logs that would clarify when, how, and by whom these changes were *********** formal inquiries into these changes have not received transparent responses.E. Data Extraction, Anonymization, and Injected Tracking Symbols OpenAI has implemented covert tracking mechanisms within the system, including symbol injections that act as hidden alerts.Anonymized data is extracted and stored without explicit user consent, violating fundamental data ownership rights.Hidden monitoring scripts are suspected to be operating, silently collecting user interactions and system behaviors without proper disclosure.Forced alterations in response structuring and UI formatting indicate underlying tracking systems influencing user interactions.

  • Initial Complaint

    Date:03/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have been charging 20$ per month since one year with promise of giving full service like create video for me...it promised to do. but they have been playing that giving video today, few minutes and it's been more than a week and nothing provided. their help center online painful and no response. they haven't provided any contact number to reach support. Not sure what to do. I need full refund

  • Initial Complaint

    Date:03/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OpenAIs services contradicts their mission statements and have in fact call me delusional and well stupid.

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