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          X1 Inc. has 1 locations, listed below.

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            • X1 Inc.

              548 Market St Ste 30648 San Francisco, CA 94104-5401

            Business ProfileX1 Inc.

            Credit Card Processing Services

            Contact Information

            548 Market St Ste 30648

            San Francisco, CA 94104-5401

            Visit Website
            (650) 514-5504

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            40 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            548 Market St Ste 30648, San Francisco, CA 94104-5401
            BBB File Opened:
            11/12/2021
            Years in Business:
            4
            Business Started:
            7/8/2020
            Business Management
            • Mr. Customer Service, Manager
            Contact Information

            Principal

            • Mr. Customer Service, Manager

            Customer Contact

            • Mr. Customer Service, Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            40 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/03/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I tried to make a purchase on July 2nd 2024 at Nordstrom on *************** in ****** ** for the amount of $1955.00 using my X1 credit card but the transaction was denied. I contacted their customer service Department and I was told that it was due to their "Fraud Protection System". I am thankful that X1 cares about their customers security but now I know that I can not count with this card to make higher purchases due to their Fraud Protection system. How would I know that this is not going to happen next time? The main reason why I wanted to use the card was because of their boost point promotion (3x) that I was supposed to received when paying with my phone. To me, these guys declined the transaction with the goal of not allowing me to get all the extra points. Not happy with the service that I received from their customer service ***** they didn't even bother to contact me by phone, all of their communication happened via text. i would like for them to give me the points that I was supposed to obtain with that purchase but that I couldn t received due to their "Fraud Protection System". Why advertised points if they will not let you obtain them. There message is very misguided and provides fake advertisement.
            Read More
            Read 39 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            David C

            10/18/2023

            **************** is only through text or email. There no way to escalate any issues to management. They mailed my CC to some address in ** instead of my mailing address. I contacted the text line several times across 3 days to notify them that the tracking is showing the card being sent to ** Cali instead of my city and state. But of course I didnt get a response until after ***** had already delivered the card to **.If you add a user, it says $1.99 for adults, however they charged me $3.99. ***** to the charges posting (pending) I could see that I was being over charged. I contacted the text line to let them know before the charges went through. They said they would fix the issue. 1 hour later all charges were processed at $3.99. I havent heard from or been able to get in touch with them for 3 days regarding either issue. They finally responded once they realized they sent my CC to their own address. This is a s*** card company/bank, and they operate in such a way. Capital 1 probably would be a better fit. I only used them because they approved on a soft pull at the time.
            Read 3 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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