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Business Profile

Cryptocurrency Exchange

CoinList Markets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I participated in the ***** token sale on CoinList in March 2022, investing $500 and receiving ****** ***** tokens. Since then:The token was delayed multiple ******** trading market was ever provided by CoinList.I have never been able to sell or withdraw my tokens from their platform.There has been no communication or resolution offered.This has resulted in a total loss of my investment, with no way to exit or use the tokens. I respectfully request a refund or a solution that allows me to recover my funds. I am prepared to join other affected users in collective legal action if necessary.

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 27, 2024, I deposited 123 DOGE (Dogecoin) into my account on the cryptocurrency exchange **Coinlist**. The transaction ID is d9c773aad2e37475d95e24d7a06f98a6f1bfee8ed7dc6becbf36fbf92d8224b8. Although the transaction was confirmed on the blockchain, the deposit has not been credited to my Coinlist account. I contacted *********************** support team shortly after noticing the issue. Initially, they assured me that the matter was being investigated and would be resolved. However, despite multiple follow-ups over the last two months, no progress has been made. Each time I reach out, I am told the issue is being handled, but no concrete actions have been taken to resolve it. This prolonged delay has not only inconvenienced me but has also resulted in financial losses. The value of ******** has more than doubled since the deposit, and I have been unable to secure any profits due to my funds being inaccessible. I am seeking immediate action from Coinlist to credit the missing funds to my account and an explanation for this extended delay. I also expect Coinlist to address the financial impact caused by their inaction. I hope BBB can assist in resolving this issue and ensure that Coinlist provides better customer service in the future.

  • Initial Complaint

    Date:08/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2022 I have purchased on coinlist during a coin presale 100$ worth of Tribal tokens, the tokens were not released during the first release period nor during the second followed by an email from tribal saying that they might not emit them at all without further explanations. In any case I wrote to coinlist to address the issue and request a refund given the fact that the purchase hase been made on their site, they said that they might take legal actions but they are not liable for tribals actions which I find not true. I respectfully request your help in resolving the matter.Aditionally I want to add that I am a non US citizen from ****** and my postal code is ******.

  • Initial Complaint

    Date:04/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent some crypto to my wallet held on CoinList on 2024-03-30 20:41:38. Transaction went through within a minute on the blockchain, transaction ID 6d274ff13d751df7e41e2a01b71174937ffc415d4a2bc6bec0c0825eb61464b7. Until now, after 8 days, my crypto is still not showing up on my CoinList wallet. Coinlist has the crypto deposit but it's not distributing it to my wallet. i have filed complaint with the customer service and no one is responding to my request until now.

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is known for helping to buy and sell Crypto. Let me buy Crypto, but will not let me take out my money from their platform, and have been holding it for over 6 months saying they are having banking problems. Will only allow me to take out my money if I give them more money.

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early October, I sold some crypto assets that CoinList held for me. The goal was to use the money to invest into other non-crypto assets. I then requested that CoinList would wire the funds to me (Withdrawal of funds). I have done this before with them, and there it worked. Now, it did not. I files several customer support tickets and send emails. I keep getting the answer, that they are looking into it, but now we have ******** They still refuse to wire me the funds.

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My experience here was a very terrible one. After I had made my second deposit I was blocked out. Nothing I did worked. I was so frustrated and giving up on my money when Mrs. *********************** came to my rescue and helped me out with the issue. I would have been in a big mess if I had not met ****************************** HARPERJAMESPLATFORM @ GMAIL . COM ) personal email them privately. I wish to recommend ***************** to anyone in recovery of loss. She saves me and I believe She can also save others who have run into loss.

  • Initial Complaint

    Date:05/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Incident Details:On 4th may I have been contacted on whats app number ***************, named oaosbvesth for marketing job work from home offer. In this job I had to complete some ****** map related task and will be paid for each task @50 INR. Initially I performed few tasks and paid around ******************************************************** This task was given and completed on Telegram channel. After 4-5 task they directed me toward exchange task where I had to do prepaid transactions to accounts provide by them and in return they will provide me commission. I refused initially, then they warned me to disqualify and return all money. After that I made transactions under their influence, details of transactions are given below, pl. refer that. After that on same day i.e. 4 th May23, i have been contacted by coin list pro company teacher **************** and financial lead ************ on telegram. They asked me to invest in my fund. I have been registered on the coinlist site. Now they took around 1.5 lakh money. After that they have told that your credit score is low so need to do more transactions. All transactions was of around ***** k . ** this fashion they collected 2.5 lakh from me and then told to pay ***** INR as tax. ** the hope of recovering my hard earned money, I paid taxes as well. Now after tax payment they told that your earned commission along with invested amount will be credited back to you within 10 minutes but same has not happened. Then they ask me to withdraw by self. I asked them that they should do it at their own but after not receiving their response, i tried and put same amount what was reflecting. Now they have blocked my account and asking further money for unfreezing. Two things to pay attention:1. If there is everything followed then they should do the action instead of customer 2. They should warn or give information to customer for all precautions Without any information how they can freeze and ask more money.Attaching all screenshot and proofs for this issue.They have collected advance tax of ***** INR from me also. Now when they are not paying anything then even tax they have kept which has no any meaning. I asked them that you have all my money, deduct the unfreezing amount and pay rest to me with taxes.I have ruined all my balances following their instructions and unable to pay anything.Request you to please intervene in this issue and support in resolution

    Business Response

    Date: 05/17/2023

    Hello,

    Thank you for alerting CoinList. The ********************* has completed its investigation and has found no account under the email address provided in the Complaint, *************************** The website snapshots provided in the supporting documentation is not associated with CoinList and is likely a phishing site.

    In order to access CoinLists secure and trusted site, always navigate to CoinList by either bookmarking or manually typing www.coinlist.co. If you receive an email from any other address besides an email containing @coinlist.co, please do not click on any links that *** have been provided, as they are not from CoinList and should not be trusted, and delete immediately. Scammers will impersonate recruiters with fake job offers, actively seeking job hunters to steal cryptocurrency and personal information.

    All legitimate job postings will be posted on www.coinlist.co/jobs.
    All legitimate communications with CoinList recruiters will come from an @coinlist.co email address.
    All legitimate communications with CoinList support will come from the email ******************************.

    Please be aware that CoinList will never do the following:
    - Ask you for your password or login credentials. Never give out your password/login credentials.
    - Request access to your device via remote desktop access software.
    - Ask you to create a wallet to apply or interview for a job.

    If any personal information was provided to the site, we recommend changing the passwords to any account that could be affected immediately and further securing the account by enabling multi-factor authentication. If you would like more information on online security and reside in *****************, check out ***************************************************.

    Please let ** know if you have any additional information or other concerns.

    Regards,
    CoinList


  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began to trade Crypto currency in April of this year. I have bought in a total of $115,000 USDT from Crypto.com over the course of the 5 months and moved onto the CoinList Pro trading platform to conduct trades. It seems I have made gains of $622,000 since trading in the platform therefore a grand total of 702,000USDT in my CoinList Pro trading account and have gotten to the point where I wanted to pull out my initial investment. When I recently attempted to withdraw $100,000 that I have now encountered problems. My attempt to withdraw was blocked, and the customer service agent of ********************** Pro asked me to pay an additional $10,000 USDT to release the funds, so I did so in kind. After sending CoinList Pro the funds and they acknowledged receiving it, the funds where still not released. The customer service agent told me that I must send an additional $50,000 USDT to unblock the node and create a clear channel for the $100,000 USDT to come through since this is my first large withdrawal attempt and that they will also send the $50,000 USDT back to me. I have not complied to this last request as this seems to be scam like. I have every email along with snapshots of the conversation with the customer service agents who said if I do not comply with the request, my account will be locked and eventually frozen. I wish to remove my initial investment and earnings from this trading platform because it isnt right to ask for extra fees on top of fees that must be paid to take out money you put in. Any help and assistance will be greatly appreciated.

    Business Response

    Date: 10/25/2022

    Hello,  

    Thank you for alerting CoinList. The ********************* has completed its investigation and has found no account under the name nor the email address provided in the Complaint. The website snapshots provided in the supporting documentation is not associated with CoinList and is likely a phishing site. 


    In order to access CoinLists secure and trusted site, always navigate to CoinList by either bookmarking or manually typing www.coinlist.co. If you receive an email from any other address besides an email containing @coinlist.co, please do not click on any links that *** have been provided, as they are not from CoinList and should not be trusted, and delete immediately.  Scammers will impersonate recruiters with fake job offers, actively seeking job hunters to steal cryptocurrency and personal information.


    All legitimate job postings will be posted on www.coinlist.co/jobs. 
    All legitimate communications with CoinList recruiters will come from an @coinlist.co email address. 
    All legitimate communications with CoinList support will come from the email ******************************. 

    Please be aware that CoinList will never do the following: 
    - Ask you for your password or login credentials. Never give out your password/login credentials. 
    - Request access to your device via remote desktop access software.
    - Ask you to create a wallet to apply or interview for a job.

    If any personal information was provided to the site, we recommend changing the passwords to any account that could be affected immediately and further securing the account by enabling multi-factor authentication. If you would like more information on online security and reside in *****************, check out https://www.consumer.ftc.gov/topics/online-security. 

    Please let us know if you have any additional information or other concerns.  

    Regards, 
    CoinList


  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began to trade Crypto currency in April of this year. I have bought in a total of $115,000 USDT from Crypto.com over the course of the 5 months and moved onto the CoinList Pro trading platform to conduct trades. It seems I have made gains of $622,000 since trading in the platform therefore a grand total of 702,000USDT in my CoinList Pro trading account and have gotten to the point where I wanted to pull out my initial investment. When I recently attempted to withdraw $100,000 that I have now encountered problems. My attempt to withdraw was blocked, and the customer service agent of ********************** Pro asked me to pay an additional $10,000 USDT to release the funds, so I did so in kind. After sending CoinList Pro the funds and they acknowledged receiving it, the funds where still not released. The customer service agent told me that I must send an additional $50,000 USDT to unblock the node and create a clear channel for the $100,000 USDT to come through since this is my first large withdrawal attempt and that they will also send the $50,000 USDT back to me. I have not complied to this last request as this seems to be scam like. I have every email along with snapshots of the conversation with the customer service agents who said if I do not comply with the request, my account will be locked and eventually frozen. I wish to remove my initial investment and earnings from this trading platform because it isnt right to ask for extra fees on top of fees that must be paid to take out money you put in. Any help and assistance will be greatly appreciated.

    Business Response

    Date: 10/25/2022

    Hello, 

    Please be advised that this is a duplicate complaint. Please see Complaint ID# ********, under which a response has been uploaded. 

    Please let me know if any additional information or action is needed under this Complaint. 

     

    Best,

    CoinList 

CoinList Markets is NOT a BBB Accredited Business.

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