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          Business Profile

          Currency Exchange

          Metallicus, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Currency Exchange.

          Complaints

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/28/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I open the account.And was not able to verify the email or fund the account. August of twenty twenty three I was diagnosed with stage three lung cancer. And now, as of the fifteenth of september 2024 they have found a mass on my adrenal gland. I went to sign in today and discovered my account was frozen. Then come to find out there's nothing I could do. I can't go open another count which I believe is unfair!

          • Initial Complaint

            01/23/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            was able to purchase crypto fairly easy but withdrawing it has been a nightmare! The withdraw had been pending for hours until I finally emailed them (yes I had to email them first to even find out it was an issue) and they asked me to answer 7 questions. I answered them and they replied saying it will take up to 72hrs for the account review team to review my response and process my withdraw!!This was time sensitive as I wanted to buy a token that had hit my desired entry and they ruined it!Why not ask these KYC questions BEFORE you allowed me to purchase? Theyre keeping my funds hostage!!! I want my money!!!

          • Initial Complaint

            01/01/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I opened up a metal pay account. Transferred my funds to the account just fine. When I attempted to add funds via the cards I had on file and exchange some funds my account was frozen. I contacted customer support no explanation was give other than they need more information. I provide that information and they just keep asking for more information each time. Starting to feel like a scam company. There was never any explanation given to why my account was frozen .

          • Initial Complaint

            08/17/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            According to Metal pay app, I made purchases on 6/26/2023 for ***** tokens, 6/19/2023 for ***** token, 6/12/2023 for ***** tokens, 6/05/2023 tokens, 6/01/2023 for ****** tokens, & 5/24/2023 for ****** tokens, All Metal blockchain tokens. METAL has yet to debit my account with the tokens.

          • Initial Complaint

            06/26/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Company refuses stop reoccuring buys Company refuses to unlink bank accounts or debit cards

          • Initial Complaint

            05/15/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            5/14/2023 i signed up to use the plaform i kept getting error codes when verifying 5/15 i received email interaction resetting the account to allow me to verify after going back and forth for a couple hours i was able to submit my info than serval emails later i recieved an email about compliance and they wont activate the account whatever thats fine but now i wasnt able to log in to delete the acct so i go back to email an inform since i want be using their platform to delete my info they want me to send to id with a selfie holding it while holding a piece of paper with date and metal pay plus a pic of my id front and back...thats ridiculous i didnt require that to open the acct and you think imma send that to delete my info you already for an account that wasnt even activated what type of fraud are they trying to commit. i have 20 emails from them in this short period of time i want all my information deleted

          • Initial Complaint

            07/05/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I opened an account in June. Literally the same day I opened the account, added money and purchased some USDC. After purchasing, some minutes passed and when I tried to access my account, the only thing that appeared was insufficient permission. I wrote Metal Pay to both of their email address ******************* ******************* and no response whatsoever!!! They have my money locked, and I cant even reach them because they just dont respond. It has been 3 weeks in this and I still dont have access to my money. Im doing this complaint as a first stop, if this doesnt work I will fill a complaint with FinCEN, and will do a claim with my bank for the deposit transaction. I dont event want the stupid account, I just want my money back.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 21

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          660 4th St # 107

          San Francisco, CA 94107-1618

          Visit Website

          Customer Complaints Summary

          7 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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