Complaints

This profile includes complaints for DocuSign, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DocuSign, Inc.

  221 Main St Ste 1000 San Francisco, CA 94105-1925

• 

  DocuSign, Inc.

  111 Sutter St Ste 1000 San Francisco, CA 94104-4545

• 

  DocuSign, Inc.

  999 3rd Ave Seattle, WA 98104-4019

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a senior women Who searched to fill out a form for passport this site came up and I filled out the form and I was charged $64.88 when I called Docusign they told me it was a different company who charged me not them. The website is deceiving, it looks and appears that it's unofficial website and it is not the post office told me I should dispute the chargers that is what I'm trying to do. Thank you.

  Business Response

  Date: 08/16/2024

  Hello ****************, 
  
  I am really sorry for your experience, but this is not something Docusign can control. Signing documents with Docusign is always free for everyone; there is no charge to sign a document, ever. 
  
  I have verified that you do not have an active subscription with Docusign and that you have never paid us any amount of money. And while we do have monthly plans available, none of them are for the amount you stated that you paid. If it was a charge from Docusign, it would show our name clearly on your credit card statement and it includes our customer support phone number.  
  
  It is important to be aware of ads and potential scams regarding Docusign and other eSignature companies. We have published on our website general guidelines to help you protect yourself from online security threats. It can be found at the following link: 
  
           ********************************************************************;
  
  Best regards, 
  Docusign Customer Support
  
  

• Initial Complaint

  Date:08/14/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ******** receive calls threatening legal trouble. To call Docusign immediately. Left this message on my wifes cell who just had major back surgery, after calling my ************* leave a message. They have even called my wife for me and called my phone stating the same. This has been going on for months.

  Business Response

  Date: 08/15/2024

  Dear *****,
  
  Thank you for reaching out to DocuSign. We appreciate your diligence in bringing this to our attention.
  
  It appears that the message you received, referencing a matter out of ************* with the reference number ******, may be a spam or phishing attempt. We would like to confirm that this communication was not sent by DocuSign, and the contact number provided does not belong to our organization.
  
  For your safety and security, we strongly advise that you do not respond to the message or provide any personal information. Instead, we recommend reporting this incident to your local authorities or the appropriate consumer protection agency in **************
  
  If you have any further concerns or need assistance with your DocuSign account, please feel free to contact us directly through our official channels. We are here to help!
  
  Best regards,
  
  DocuSign ****************

  Customer Answer

  Date: 08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not agree to renew account - was not notified of any renewal. Was charged $120.00 in both July 2023 and 2024. Did not use service. Called customer service rep **** and he agreed to refund $120 for 2024 but said he could not refund 2023 charges, even though he acknowledged I did not use the service.Request refund of $120 and request make sure account is closed and no more auto billing.

  Business Response

  Date: 08/14/2024

  Dear *******,
   
  Thank you for reaching out regarding your recent billing inquiry. We understand your concern and appreciate the opportunity to address it.
  
  After reviewing your account, we see that you were indeed charged $120.00 in both July 2023 and July 2024. Our records indicate that the subscription renewal notices were sent to the email address associated with your account prior to each renewal. Additionally, the terms of service, which were agreed to at the time of your initial subscription, specify that the subscription is set to auto-renew annually unless canceled before the renewal date.
  
  We understand that you spoke with our customer service representative, **** (Case# ********), who has already processed a refund for the 2024 renewal as a gesture of goodwill. However, we regret to inform you that we are unable to process a refund for the 2023 charge, as the service was active and available for your use throughout that period.
  
  Please be assured that your account is now Downgraded to free, and you will not be billed further. We apologize for any inconvenience this may have caused and appreciate your understanding.
  
  If you have any further questions or concerns, please feel free to reach out to us.
  
  Best regards,
  
  DocuSign Customer Service
  
  

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22143674
  
  I am rejecting this response because: never used service, did not see any renewal emails - may have went to spam.. Didnt realize I was on auto renewal. Why would you want to charge a customer who did not use the service? Please refund $120.00 
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 08/18/2024

  Dear *******,
   
  Your account has been already downgrade to free and you will no longer be charged on the account in future.
  
  We have created a refund request for 2023 charge to be refunded. This refund request is still in progress and needs approval from our Finance team. Currently our support team is monitoring this request and you will be notified about the outcome through email update from support case ******** as soon as possible. Hope it helps.
  
  Thanks for your patience and understanding.
   
  Best regards,
   
  Docusign ****************

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without any heads up, I was auto-renewed to an annual subscription to their service. This seems 100% unfair and inappropriate. Just because they have some long winded policy on their unfair practice doesn't make it fair. The policy auto-renewed on 8/11 (yesterday) - didn't receive any email pre or post this transaction. I was a loyal and good standing customer of theirs for years and would like to take away good memories and ability to tell others they provide good service. Thank you in advance

  Business Response

  Date: 08/12/2024

  Dear ****,
  
  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for any frustration this situation has caused. I will try my level best to resolve this situation to your satisfaction. 
  
  Based on the details that you have shared here I was able to find the support case ******** that was created when you interacted with our support team regarding this issue. I have escalated the support case internally. I have requested the support manager to review your refund request and see if anything can be done from our side as you have been a loyal customer over years. You will be updated about the outcome through the email update from the support case ********.  Hope it helps.  
  
  Thank you for being a valued customer, and we appreciate the opportunity to address your concerns.
  
  Regards.
  
  DocuSign Customer Service 

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 26 2024 I inadvertently signed a document, sent it, then canceled the document before it was sent. Your site said that it was canceled. Then It was sent to the company. Why was it sent. And how if I did not want it sent can I revoke it. I tried to contact you via your web site, and my password has mysteriously changed. and login in is the only way to ask a question. The chat window is useless unless your question is one of the preselected ones. Again useless.

  Business Response

  Date: 08/09/2024

  Hi ******, 
  
  Apologies for any inconvenience this has caused. I have created case ******** to have a support expert contact you. 
  
  Regards,
  Docusign Customer Support
  
  

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the middle of closing a real estate purchase transaction and have been using DocuSign almost daily for the past 6 months using an account I created back in 2016 (2016-12-30).On 3 August, I sent DocuSign a CCPA privacy request that they not sell or share my data. On 6 August, I received a confirmation from DocuSign's privacy team (<**********************************> (sent by ************************************* saying that my request had been processed. Shortly after, I signed a new mortgage document and was invited to create an account, which didn't make sense because I already had an account.That's when I learned that my account had been deleted without confirmation or even notification from DocuSign! All of my signed offer letters and mortgage documents and everything else (security settings and more) are just gone.

  Business Response

  Date: 08/07/2024

  Dear ******,
  
  I sincerely apologize for the inconvenience caused by the deletion of your DocuSign account. I understand how essential access to your documents is, and I deeply regret the impact this has had on your process.
  
  Based on the information that you have provided here I was able to find the support case 13928400
  that you have logged with our support team for this same issue. I can see from the latest updates in the case that they have reinstated your account already. They have sent you a message to guide you on how to access your documents. Hope it helps.
  
  Again, I apologize for the inconvenience and thank you for your patience and understanding.
  
  If there is any further assistance you need or additional information required, please do not hesitate to contact us again.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  
  DocuSign Customer Service
  
  

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22103260
  
  I am rejecting this response because:

  Someone reached out stating that the account was reinstated but there's a technical issue and the restoration process didn't work as described.

  I think the issue needs escalation to a technical team. None of the documents are available.

  
  Sincerely,
  
  Collin El-hossari

  Business Response

  Date: 08/11/2024

  Hi Collin,
  
  Thanks for your response. This issue has been escalated within the product team to get the issue fixed.  They are actively working on resolving the matter and making progress. Its probably going to take a few days. Rest assured that we are committed to finding a solution and will keep you informed of any developments through the support case ********. Additionally, the relevant team may also be reaching out to you directly to gather further details and address your concerns as needed.
  
  Thank you for your patience and understanding. 
  
  Best regards,
  
  DocuSign ****************

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22103260
  
  I am rejecting this response because:

  Thanks for the update, but let's keep this complaint open until the issue is actually resolved.

  
  Sincerely,
  
  Collin El-hossari

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22103260
  
  I am rejecting this response because:

  The person that was helping, ********************* (************************************************), is no longer working at DocuSign according to an email I received. She stated that they were still investigating how to fix the issue but it is unresolved and I have no idea about next steps.

  
  
  Sincerely,
  
  Collin El-hossari

  Business Response

  Date: 08/18/2024

  Hi Collin,
  
  Thanks for your response. We are already aware that ********************; is no longer working at DocuSign. We have someone else who is looking into this issue now. We are sorry for the time it is taking to resolve this issue. Our engineering team is actively working on this issue and you will be notified by email as soon as we have any update/resolution from them. Our support team is already aware about this escalation so please engage with our support team through case ******** if you have any questions or concerns.  
  

  Thanks for your patience and understanding.

  Regards.
  
  DocuSign Customer Service

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made three requests to close my Docusign account and receive a refund, but unfortunately, I have not received any response. I initially emailed on 2-I4-24 and followed up on 3-4-24, but no one addressed my concerns. Due to recent health issues and the passing of my aunt, I was unable to pursue this matter further until I noticed the charges on my account again.This morning at 7:00 am on 8-6-24, I spoke with "*********" who informed me that she could not take any action due to company policy. She mentioned that she could only cancel the membership going forward. I was placed on hold for around 10 minutes, and ********* assured me that her supervisor would call me within 1-2 hours. However, as of 12:35 pm, I have not received a callback.I am requesting that my account be closed and that I receive a refund for the charges incurred from 1-3-24 to today, totaling $720.00 ($90.00 per month).

  Business Response

  Date: 08/07/2024

  Dear *******,
  
  I apologize for the inconvenience and frustration you have experienced with your account closure and refund request. We deeply regret that our response has not met your expectations.
  
  Based on the details you have provided here I was able to find the support case ******** that you have logged for this issue. I can see from the latest update in the support case that support team's supervisor, ******* has reviewed your refund request and provided a response in the case which you must have already seen. The support representative ******** who assisted you originally was correct in her response. You have signed an agreement with us containing the terms and conditions, which clearly state that we do not process refunds for monthly subscriptions and renewals. You can access the full terms and conditions from this link "*****************************************************************".
  
  Please also review this support article "*********************************************************************************************************" which provides more details about Docusign Refund Policy and your options.
   
  However, for a one-time exemption, supervisor has agreed to process a refund for you for a maximum of 3 months only. Let us know your thoughts by replying to the email from *******, supervisor in the support case and we can start the refund process based on your approval. It takes roughly 10 to 14 business days for Docusign to process a refund. Once we process your refund, it may take several days for your bank to make the funds available to you.
  
  If there is any further assistance you need or additional information required, please do not hesitate to contact us again.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  
  DocuSign ****************

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22101796
  
  I am rejecting this response because:

  Although I understand your offer of a three month refund ($270.00), I want to express my disappointment regarding the handling of my refund request. Despite my initial request for a refund in February and subsequent attempts to communicate my desire to cancel the account and cease further charges since February 14, 2024, I did not receive a response until now, when I have escalated the matter.
  
  I find it concerning that, after multiple attempts to address the issue, the resolution offered is limited to a three-month refund. Given the circumstances and the extended period during which my concerns were not addressed, I do not believe that this proposed resolution is fair and just.
  
  In light of the delayed responses and the prolonged period during which my concerns were not addressed, I believe a more appropriate resolution would be a six-month ($540.00) refund.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/11/2024

  Hello *******,
  
  Thanks for your response. I can confirm that after further review the refund team has agreed to provide a six month refund for you as an exception. Request is currently being processed. The process will take a few days. You will be notified about it from the support case ******** when the request is processed. Hope it resolves your concerns.
  
  Best regards,
   
  Docusign ****************

  Customer Answer

  Date: 08/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I look forward to receiving  the approved six month refund ($540.00) as an exception.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Docusign does not tell the user that they are being charged, explicitly. According to their phone agent, it is against policy for docusign to send monthly notifications about recurring bills.was charged 7 months before noticing the recurring charge. Phone agent was snarky and conceited and almost happy to express there was no refund option.I find it incredibly deceptive to intentionally avoid informing a customer they're being billed.

  Business Response

  Date: 08/01/2024

  Hi *******, 
  
  I am unable to locate an account based on the email address provided here. If you have a different email address or an account number I would be happy to look into this further for you. 
  
  Regarding your comments here I can confirm that, in general, monthly plans are not eligible for refund. Similar to other subscription services, usage is not taken into consideration when looking for an exception to our refund policy. 
  
  Again, if you can provide me with additional details, I will be able to look into your specific case. I will then be able to see your account details and see what options we have. 
  
  Best, 
  Docusign Customer Support
  
  

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22048151
  
  I am rejecting this response because:

  the core issue is not frequency of use but rather it being DocuSigns intentional policy to not provide regular communication regarding subscriptions. It is intentional deceit to blatantly state you dont inform customers that they are subscribed or send monthly notice. There is no benefit to customers to in being intentionally underinformed, is it exclusively a greed-supported action,

   

  the PayPal this was being charged to is ************************ if that is of any assistance.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/05/2024

  Hi *******, 
  
  Thank you for the additional information. I was able to locate your account and case# ********. I see your issue was already addressed by a support lead and your account is due to be closed. You will not be charged again. 
  
  We do provide a 30-day notice of renewal to our annual customers, and I have taken your feedback to our product team regarding monthly renewal notices. 
  
  Again, apologies for any inconvenience this may have caused. 
  
  Kind regards, 
  Docusign Customer Support
  
  

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22048151
  
  I am rejecting this response because:
  
  Docusign has not taken responsibility for their intentional duplicity, and it fact instead has used language to assign responsibility or blame to me as a wronged consumer instead. Passive aggressive remarks like that are severely disappointing to see from a business espousing professionalism. I still want a refund for the unused and intentionally obscured service.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The firm refreshed their application along with their logo which eliminated key functionality that I depended on (toggling between two different accounts with different email addresses) in order to utilize their document signing services. I worked for hours with their customer service team to get a definitive answer on whether the functionality was eliminated before finally getting a straight answer. I canceled my subscription and then learned that I would not qualify for a refund due to not cancelling within a designated amount of time upon renewing. This cancellation policy doesn't account for the fact that they reduced functionality of their product that renders it unusable to me. It is dishonorable and unfair that they chose to keep my money when they reduced functionality that renders it unusable for me. I would like a full refund of my subscription. They would lose such a claim in court if it were cost effective enough for me to file a suit. I ask that they simply do the honorable thing here.

  Business Response

  Date: 07/25/2024

  Hi Michael,

  The account switching feature is only available for same-site accounts using the same email and password combination as mentioned in our KB article: ******************************************************************************************************************************. We noticed you have 2 user accounts linked to different email addresses and we have never supported switching between them. Also, the update to our logo was just a branding change and didn't have any impact on our feature for switching between accounts. 

  Moreover, you are currently not eligible for a refund according to our Refund policy *******************************************************************************. Refunds can only be requested within 30 days of the start of the initial subscription and your annual subscription began in April 2022. 

  Please let us know if you have any further questions.

  Best,
  Docusign Customer Service

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email this morning from DocuSign letting me know my payment to DocuSign was not accepted. I went to my DocuSign account and noticed I had a renewal fee of ******. When I went to look at it more closely I realized the package they renewed me at (automatically) was more than I wanted. I tried to downsize and pick the package I needed, but it would not allow me to do that. I contacted chat support and they told me how to do it. When I went it to try to downsize it said I needed to change my billing info. Which I did and then DocuSign charged me not only for the downsize amount(240) but also for the original renewal rate of 600. I tried to contact them several times to ask for a refund but they refused, saying I needed to change the renewal package before renewal date (today is renewal date). They also said that I had notification of renewal which I did not. I again asked for at least a refund of 240 that I accidently purchased thinking I was downgrading, and they refused calling it a renewal rate. The online system to change things is very confusing, they set me up on automatic renewal without my knowledge and then did not inform me ahead of time that renewal fee was coming. I am looking for a refund of the 600 renewal fee that I did not approve of.

  Business Response

  Date: 07/22/2024

  Dear *****,
  
  Thank you for reaching out to DocuSign Support. We apologize for any inconvenience and frustration you have experienced with the renewal and billing process. I will try my best to help you with your request.
  
  I checked your DocuSign account internally. I noticed that you have been working with our support team over last few days through support case ********. From the latest updates in this support case I can confirm that the refund request for refund of the *** $240.00 charge incurred during your downgrade attempt has been approved.
   
  The refunds will be processed to your original payment method within the next 7-10 business days. 
  
  If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
  
  Thank you for your understanding and patience.
  
  Best regards,
  
  DocuSign Customer Service 
  
  

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 22010020
  
  I am rejecting this response because: I went online to look at my account and I see I only have one seat for this new billing season. The cost of one seat is ******. I do see that 240 was refunded to me for an extra seat I accidently paid for.  I paid a total of 840 (two invoices) for 3 seats. 600 (2 seats)on the automatic renewal (that I did not authorize) and 240 for another seat. You have refunded one of the seats (240 ), but my account only shows one seat left going forward for this next year. I have paid for two (600). My original request was to be billed for one seat only. (300). If you can not do that, then I at least need to have two seats in my account. Right now I have only one. 

  So, I am asking  for another 300 dollars be refunded or that you add another seat to my account. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/22/2024

  Dear *****,
  
  Thank you for your response. 
  
  I reviewed your account and  I confirmed that there is only 1 seat and 1 user in your account. Since we cannot manually add a seat, we are going to issue a refund of USD $300.00 due to the incorrect amount charged for extra seat in your account which was due to human error on our end. The refund will be processed to your original payment method within the next 7-10 business days. 
  
  We apologize for any inconvenience and frustration you may have experienced due to this.
  
  Thank you for your understanding and patience.
  
  Best regards,
  
  DocuSign Customer Service 
  
  

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************