Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Wag! has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Wag!

              55 Francisco St San Francisco, CA 94133-2122

            Business ProfileWag!

            Dog Walkers

            Contact Information

            55 Francisco St

            San Francisco, CA 94133-2122

            Visit Website
            (855) 732-9513

            Customer Reviews

            1/5

            Average of 16 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            45 complaints closed in last 3 years

            28 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            55 Francisco St, San Francisco, CA 94133-2122
            BBB File Opened:
            1/27/2023
            Alternate Business Name
            • Wag Labs Inc
            Business Management
            • Mx. Complaint Contact, Customer Service Manager
            Contact Information

            Principal

            • Mx. Complaint Contact, Customer Service Manager

            Customer Contact

            • Mx. Complaint Contact, Customer Service Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            45 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/16/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            On 7/30/2022, I hired a dog ****** through Wag! I then paid for my services rendered on July 31, 2022. Fast forward to February 9, 2023, I received an email showing that I never paid for said services. I sent them an email explaining my unhappiness with their accounting records and told them they will fix this. They responded with disregard the email sent as it was sent in error. Fast forward to July 10, 2024, I received the same email showing that I owe for services dated 7/30/2022. And yet again, I sent them another email which is attached to this complaint. I am unsure how the BBB will help with this situation, however, I am starting to feel that this is a scam and wonder how many people out there are falling for the "error" emails and continuing to pay more and more every year.
            Read More
            Read 44 More Complaints

            Customer Reviews

            16 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Annie S

            07/15/2024

            My step-daughter signed up to be a dog ******. She sent me a text via the wag website that said "Please endorse my application to become a dog ****** with Wag!". I clicked on the link. I left her an endorsement (a "super endorsement" - no explanation of what that entailed was provided). It then put up a screen that said paypal. There was no amount or explanation. I clicked 'CONTINUE' and was immediately notified from Paypal (via GooglePay) that my Paypal account had been dinged for $10. It never told me the amount or that I was authorizing the charge. I have had no luck or response from customer service trying to get a refund.It cannot be legal to charge someone without stating an amount or that they are being charged.Huge scam. I hope they treat her better than they treated me - although she is now suspicious of this company.Looking at reviews, I can only assume they had no success getting people to use them to walk their dogs and decided to just prey on friends and relatives of new dog walkers asking for reviews and surreptitiously charging their GooglePay/PayPal accounts.

            Wag! Response

            07/25/2024

            Hi *****,Thank you for taking the time to leave your review, and we apologize for the negative experience. We're pleased to see that you've been in contact with the appropriate team to address your concerns. If you have any outstanding questions or concerns, please follow up with us directly.Best,The Wag! Team
            Read 15 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.