ComplaintsforMerchbar, Inc.

Ecommerce

Current Alerts For This Business

Pattern of Complaint:

A review of complaints was conducted to revisit a previous pattern for any improvements. Complaints on file continue to state consumers' orders are delayed despite the website stating the item(s) are in stock.

The company was contacted and given the opportunity to respond to the above issues. To date, BBB has not received a response.

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Initial Complaint
09/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
the company just collects money and never ships the item I ordered.
Business response
09/17/2024
Hi *****,

Thanks for reaching out here. We sincerely apologize for the inconvenience this has caused you. Upon checking and investigating, we refunded your order to your original form of payment on September 16, 2024.

Please let us know if you need the transaction ID or refund receipt so we can send it to the email registered to us.

Sincerely,

Merchbar Fan Support Team
Initial Complaint
09/14/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ordered vinyl records from business website which were never delivered. When contacting about a refund was told theyre too busy to process.
Business response
09/17/2024
Hi ******,

Thanks for reaching out here. We sincerely apologize for the inconvenience this has caused you. Upon checking and investigating, it looks like we refunded your order to your original form of payment on August 31, 2024.

I'll have someone contact you via email for the transaction ID/receipt of the refund.

Sincerely,

Merchbar Fan Support Team
Initial Complaint
09/13/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On January 21st 2024 I place an order for 2 records from Merchbar. It was a preorder and I was told it wouldnt ship until April 26, 2024. On May 17th, 2024 I messaged them to get an update and they responded saying they did not have an estimated ship date because they had processing issues, even though on their website it said that record was in stock. I messaged them again on September 11th, 2024 asking for a refund for the amount I paid, $75.32, shortly after I got a response that they would respond as soon as possible but I havent heard anything back since. Now looking online I can see all the horrible reviews for merchbar. I just want my money back.
Business response
09/17/2024
Hi ********,

Thanks for reaching out here. We sincerely apologize for the inconvenience this has caused you.

I'll have someone contact you via email for further assistance on this matter.

Sincerely,

Merchbar Fan Support Team
Customer response
09/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was able to get a full refund and am grateful for your help.

Sincerely,

Serenity ******
Initial Complaint
09/13/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased three items on August 5 two separate orders one on August 5 was for Texas Sun **** ******* and two on August 5 for **** ******** Hejira and **** ******** blue I still have not received my order. Ive got an email when I complained two weeks ago to say I apologize weve had some issues that is not acceptable. I want my merchandise.
Business response
09/17/2024
Hi *****,
Thanks for reaching out here. We sincerely apologize for the inconvenience this has caused you.

I'll have someone contact you via email for further assistance on this matter.

Sincerely,

Merchbar Fan Support Team
Customer response
09/19/2024

Complaint: 22283212

I am rejecting this response because:The response was too vague and does not give me a time frame that makes sense moths later. They said We apologize for the delay in fulfilling your order for the Texas Sun EP and **** ********** vinyl records. We're still experiencing processing issues that caused the delay but we are committed to shipping your orders. We are currently exploring options to source it from another vendor. While we cannot guarantee fulfillment now, we are doing our best to secure the items for you. We'll let you know as soon as we have an update.

I need a solution that is more immediate, This response opens the door to a "when ever" time frame. My payment was "immediate. I should not have to wait for a "we cannot guarantee fulfillment now"

Sincerely,

***** ******
Initial Complaint
09/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Made two purchases, said items were in stock, no updates no correspondence I canceled order once again no correspondence. They were quick to take my money but thats where it ended.
Business response
09/10/2024
Hi ******,

Thanks for reaching out here. We sincerely apologize for the inconvenience this has caused you. We will investigate what happened and reach out via email to assist you further.

Sincerely,

Merchbar Fan Support Team
Customer response
09/10/2024

Complaint: 22253337

I am rejecting this response because:
Only reached out to me once complaint was filed with BBB and yet still offered no explanation or refund which I am asking for
Sincerely,

*****************************
Business response
09/11/2024
Hi ******,
We sincerely apologize for the inconvenience this has caused you. Upon checking and investigating, we refunded your orders to your original form of payment on September 10 and today, September 11, 2024.

Please let us know if you need the transaction ID or refund receipt so we can send it to the email registered to us.

Sincerely,

Merchbar Fan Support Team
Initial Complaint
09/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
July 25th I ordered *************************** 4 cd box set jazz, and never received an update email, or a phone call or a text, or refund of money, I ABSOLUTELY NEVER RECEIVED THIS PACKAGE, as I am still looking for it, can you help me get my refund
Business response
09/10/2024
Hi *******,

Thanks for reaching out here. We sincerely apologize for the inconvenience this has caused you. Upon checking and investigating, it looks like we have already refunded your order to your original form of payment on September 6, 2024.

I'll have someone contact you via email for the transaction ID/receipt of the refund.

Sincerely,

Merchbar Fan Support Team
Initial Complaint
09/04/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Original date of purchase: 6/20/2023 Amount Paid: $34.43 Product: Spilligion Vinyl Record Nature of dispute: Was never sent the product, was told on dates 6/20/2023 and 12/30/2023 that the product would be shipped within 6-8 weeks. Requested a refund and was told on 6/16/2024 that I'd receive my refund in 5-10 days, and since still haven't received my refund. Multiple emails from their team seem to indicate my refund was either never actually processed, or pending and still haven't been sent or approved.
Business response
09/05/2024
Hi ***********;,

Thanks for reaching out here. We sincerely apologize for the inconvenience this has caused you. Upon checking and investigating, it looks like we refunded your order to your ****** account on September 4, 2024.

Please let us know if you need the transaction ID or refund receipt so we can send it to the email registered to us.

Sincerely,

Merchbar Fan Support Team
Customer response
09/05/2024
Better Business Bureau:

I have reviewed the response made by the business, I'm glad I ultimately received my refund but extremely ashamed that it required escalation through the BBB rather than simply having refunded me during the series of correspondences via email. Shameful business behavior and tactics, buyers beware!
Initial Complaint
09/04/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Ordered a collectors item album for ******. Five days later still no information or tracking number given. They took the money out of my account asap. Not responding to emails and when I go to the site to get info it's directing me to a site to purchase the item for ****** instead of the ****** that I paid. They can not be contacted for customer service or anything else for that matter. Then I look online and see the horrible reviews. I just want my money back.
Business response
09/05/2024
Hi ********,

Thanks for reaching out here. We sincerely apologize for the inconvenience this has caused you. Upon checking and investigating, it looks like we refunded your order to your original form of payment on September 4, 2024.

Please let us know if you need the transaction ID or refund receipt so we can send it to the email registered to us.

Sincerely,

Merchbar Fan Support Team
Customer response
09/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I would like a emailed copy of the refund receipt.
Sincerely,

*******************************
Initial Complaint
09/02/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I originally pre-ordered a vinyl record from Merchbar on 3/21/2023, paying $42.50. I understood that the record had yet to be released. After the release of the album, I did not receive my order. I never received any tracking information, or any correspondence from Merchbar that the order was delayed. It was only once I contacted them, that they said they were having supplier issues. They assured me that my order was still coming when I emailed them in November 2023. They made the same promise in December 2023, and March 2024. Again, I had to reach out to them, they did not contact me. It has now been 1.5 years since I placed my order, and 6 months since any contact from them. The album is showing IN STOCK AND ON SALE IN THEIR STORE as of 9/2/2024.I want what I paid for.
Business response
09/13/2024
Hi ****,

Thanks for reaching out here. We sincerely apologize for the inconvenience this has caused you.

I'll have someone contact you via email for further assistance on this matter.

Sincerely,

Merchbar Fan Support Team
Customer response
09/14/2024

Complaint: 22229901

I am rejecting this response because:
This is the same thing I've been told before. "Just wait," or "we're looking in to this," or "we're trying to source from another supplier," meanwhile the album is listed as "in-stock" on your website, and even on sale (screenshot submitted for proof), with a different price than it had last week. So which is it? Is it in stock? Or are you selling albums that you don't actually have? It's been over 1.5 years since I placed my order. I could get it from somewhere else, but I paid you, and I want what I paid for, not empty platitudes telling me you're "looking in to it."

Sincerely,

**** **********
Business response
09/19/2024
Hi ****,

Upon checking and investigating, it looks like we your order has shipped.

I'll have someone contact you via email for the shipping information.

Sincerely,

Merchbar Fan Support Team

Customer response
09/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

The company had to order my purchase from ****, indicating they clearly never actually had the product. I have attached a screenshot for proof. This is incredibly concerning, especially since it has taken nearly a year after release to get my purchase. I warn others against doing business with this company.

Sincerely,

**** **********
Initial Complaint
09/01/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Submitted 2 orders almost 2 months ago, one of which claiming all items are in stock, the other was a preorder for april of 2024, which I ordered in July of 2024, and never claimed to be out of stock or on backorder, so i assumed I could purchase it. I had messaged them previously about the sale, and when it would ship, which they said they can't say. everywhere I look claims they can get an order out in the *** (which I reside in) in under a month. I wished they would state the issue about it taking a long time before purchasing, Instead of taking the money and me having 0 Clue where my order is or the status of the matter. They are all shipping from ********, which Im not sure if there is a warehouse issue or something, just found it odd. I dont have any real resentment or anger twords the company, I just wish they were more forthcoming.
Business response
09/03/2024
Hi ******,

Thanks for reaching out here. We sincerely apologize for the inconvenience this has caused you. We will investigate what happened and reach out via email to assist you further.

Sincerely,

Merchbar Fan Support Team

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ComplaintsforMerchbar, Inc.

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