ComplaintsforSpring

• Initial Complaint

  01/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased some T-shirts from this company with a total of $95.86. I never received any confirmation email, did not receive an order, and did not receive any updates like a tracking number. After attempting to contact the company several times, a representative told me that they could not find my order, that there was a tech issue, and that that their finance team would be reaching out to me. No one has reached out and Ive attempted to contact them multiple times. This company is a scam and I want my money back.

  Business response

  01/07/2022

  Hello, 

   

  We are very sorry for any frustration in the matter! Can you please provide us with a screenshot of the charge that you received as well as the *** to the products that were purchased? 

   

  Once this information is received, we will be more than happy to take a further look!

   

  Sincerely,

  Team Spring 

  Customer response

  01/08/2022

   
  Complaint: 16437643
  
  I am rejecting this response because:
  There is no resolution indicated in this response. I already provided the said attachments. 
  
  Sincerely,
  
  ***************************

  Business response

  01/26/2022

  Hi *****, 

   

  Upon further review, an agent has reached out on 1/14/2022 as well as 1/20/2022 via email to offer a resolution! Please respond to the most recent email from our team and we will be happy to get this issue taken care of. 

  We appreciate your patience in the matter! 

   

  Kind regards, 

  Team Spring 

• Initial Complaint

  12/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a hoodie for my grandson in the beginning of November 2021, it showed up finally on December 17, 2021. I paid ***** for this hoodie and the writing was blured double printed and extremely off center. I want a quality product with free expedited shipping.

  Business response

  12/17/2021

  Hello, 

   

  We are very sorry to hear you did not receive a satisfactory item! Upon further review, it seems a full refund of $37.98 was issued on 12/16/2021 for the product. You should have received this via PayPal. 

   

  If there is anything else we can do to assist you, please reach out! 

   

  Kind regards, 

  Team Spring 

  Customer response

  12/18/2021

   
  Complaint: 16372798
  
  I am rejecting this response because:
  
  Sincerely,
  
  DO YOU THINK A REFUND MAJE MY CHRISTMAS BETTER. I WILL BE VERY ACTIVE ON LINE TO WARN OTHERS OF YOUR ETHICS AND QUALITY. ***********************

  Business response

  12/20/2021

  Hello, 

   

  We are very sorry for any frustration in the matter! Upon further review, it seems you spoke with one of our agents on December 16th via chat. 

   

  In the chat, we see you stated "Yes, at this point I want a refund because there's no way you can get me a quality product before Christmas"

   

  If you have any other questions, please let me know. 

   

  Kind regards, 

  Team Spring 

  Customer response

  12/21/2021

   
  Complaint: 16372798
  
  I am rejecting this response because:
  
  Sincerely,
  
  Your acceptance of giving a refund is unbelievable, not even a sincere apology. How is this so called business allowed to stay in business. I know I'm not the first person complaining. All I have to say is, if this is your best effort, please just shut your doors and call it done. I will be very vocal about the quality and ethics of your company. ***********************

• Initial Complaint

  12/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12-5-21 I was on their site an ordered 2 california grey hoodies. For a total of $92.55. Which I thought was a little expensive but I liked them so I ordered them. Immediately they took the money off my card. When I went to check on the confirmation email it was not there. So I sent them a message explaining this. They informed me they would get back to me within 24 hours. I got nothing do I sent them another message still nothing. So last night I sent them a message explaining it want my order cancelled an my money returned to my card. Because now it is to the point of a scam. I still have heard nothing from this business. I want my money returned to me. I would give you more information about my order but like I said they still after 3 days have not sent me anything. But it sure is big as day in my credit card statement. The only outcome is my money refunded to me. I no longer want the items in ordered. They are truly a disrespectful business

  Business response

  12/09/2021

  Hello, 

   

  We are very sorry for the frustration in the matter! Upon further review, it seems an agent did reach out to you on 12/8 confirming that the confirmation email had been resent. 

   

  Your order has been shipped, and you should expect to receive your items by December 16th. To track your package, please reference the link listed below: 

   

  https://webtrack.dhlglobalmail.com/?id=*****&trackingnumber=420750209361269903507887042005

   

  Kind regards, 

  Team Spring 

• Initial Complaint

  11/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought hoodies from this company Teespring on October 31st for ***** for Christmas gifts. Then when I called to check on the shipping status of the hoodies the company said they had no record of my purchase and had to buy the same hoodies again but this time for *****. I called the company to try and return the second set of hoodies and they said they don't accept returns. That is not right. I would like my ***** dollars that I spent the second time on the hoodies.

  Business response

  12/01/2021

  Hello, 

   

  We are very sorry for any frustration in the matter! Can you please provide me with your order number, or a screenshot of your confirmation email? 

   

  If so, that would be very helpful! 

   

  Sincerely, 

  Team Spring 

• Initial Complaint

  10/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I submitted an order on 9/21/2021 in the amount of $52.98 plus $8.98 shipping. They charged $6.46 sales tax, an incorrect amount for my address. The correct rate for my address is 8.7% and it should have been applied to $61.96 resulting in $5.39 sales tax. I contacted their customer support and they have repeatedly blown me off, claiming their Finance Department charges sales tax by zip code only and that their (ridiculous) google search came up with 10.1%. I proved several ways that the correct rate is 8.7%, but their customer service continues to blow me off. I have pointed out that you cannot charge sales tax by zip code in Washington state - there are at least three rates in the ***** zip code that I know of. The amount here is trivial, but over tens of thousands of orders, it is no longer trivial. It's not difficult to get this right. ****** get it correct as do other 'small' businesses. Further details and order numbers will be provided on request.

  Business response

  10/27/2021

  Hello, 

   

  We are very sorry for any frustration in the matter! Upon further review, it seems the amount of $3.23 was refunded on 10-25-2021 for the sales tax. You should have received this within 24 hours via ******. 

   

  If there is anything else we can do to assist you, please let us know! 

   

  Kind regards, 

  Team Spring 

  Customer response

  10/28/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, Teespring need to invest in the correct software for calculating sales tax and in the meantime, not take a month of giving customers the runaround when their existing method calculates an incorrect amount.

  
  Sincerely,
  
  **** ****

• Initial Complaint

  09/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Its been three week since I have ordered a product from Spring. I tried to contact them and heard nothing back. There has been no production on it at all. I want my money back. The product was supposed to delivered by the 12th. Its well over that and no one will help me.

  Business response

  09/25/2021

  Hello,

  We are very sorry for any frustration in the matter! After further review, it seems your order was cancelled and refunded on 09-16-2021 due to the item being out of stock. An agent reached out to you on 09-18-2021 via email notifying you of the changes. You should have received a refund of $48.54, if you did not receive these funds please reach out to your bank and they will be happy to assist you.

  Kind regards, 

  Team Spring 

• Initial Complaint

  09/10/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 07/23/2021 I ordered a tank shirt. When I received the tank, the shirt was unwearable due to a defeat being shear. I looked back at my order and nowhere did it say that the shirt was shear. I contacted the vendor with a picture of the shirt. I was told via email by Mac, that they would re-order my shirt. A couple of days later 8/23, I received an email stating that my order was cancelled and I would receive a refund within 5 business days. I emailed asking what happened to my order and did not get a response back. After weeks, the finally replied stating that they would not be filling my replacement and would have a refund. After 5 business days, i still do not have a response on why I haven't received the refund.

  Business response

  09/16/2021

  Hello,

   

  We are very sorry for any frustration in the matter! After further review, it seems the reason your order was cancelled is because the product that was ordered is a specialty item and these are unable to be reprinted. A full refund for the order was issued on 9-09-2021. If you did not receive this by now, please reach out to your bank and they will be happy to assist you.

   

  Kind regards, 

  Team Spring 

  Customer response

  09/17/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  09/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to get a store figured out on Teespring for my boss as I am the manager. I have been put in charge of this store and I cannot get any work done due to a glitch that has not been resolved after many interactions with no true results. My attempts have show video evidence of such not working and I have complied entirely with Teespring to fix this. I have warned them that I may file a BBB, so they technically should be aware, although, it appears they've yet to view the interaction. Please note, the second to last message was indeed viewed, but I never received a response. There are screenshots of all the interactions and I still have the video evidence of me complying if applicable. I am happy there are responses, but they are far and few in between with no outcome.

  Business response

  09/10/2021

  Hello, 

   

  We completely understand your frustration here! We are actively investigating the issue. The Creator Experience Supervisor will personally contact you by the beginning of the week with an update via email.

   

  Kind regards, 

  Team Spring 

• Initial Complaint

  08/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased some items from this company on July 22nd in the total of $360.41 and I still haven't received the items. I have contacted them numerous times and I haven't gotten any response and they only have an email address to voice complaints or to resolve issues.I just want the items that I paid for.I've attached photo's of the 2 orders that I'm missing Thank you

  Business response

  09/02/2021

  Hello, 

  After further review, we do see an agent reached out via email on August 30th explaining that we were unable to print your orders due to us not being able to print the files that were uploaded. 

  We see a refund of $120.14 and $240.27 were issued on August 30th as well. You should receive these funds in 3-5 business days.

  We are very sorry for the inconvenience!

  Kind regards,

  Team Spring

• Initial Complaint

  08/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have made many purchases with TeeSpring and each time I was charged a shipping fee. Their website clearly states that there is free shipping within *****************. I have reached out via email and chat. I was told by their chat hosts, that they recommend reaching out to email direct-*********** as they are unable to assist me because it is a direct order. I have 7 emails reaching out to them, with no contact back! I just keep getting told to try again and again until I get someone. I was told they are having issues with this shipping detail, however, she didn't want to tell me to order it and then request a refund. How am I supposed to guarantee a refund when no one will call me back? My first order was July 21st, and two separate purchases on August 18th. I have $110 worth of things sitting in my cart, but I am being charged shipping once again. I cannot use their main site, as I cannot edit my art for whatever reason, like I can on the direct page. This is just wrong.

  Business response

  08/31/2021

  Hello, 

   

  We are very sorry for any frustration in the matter! We have now issued two refunds of $7.99 and $3.99 for the shipping costs. You should expect to receive these funds in 3-5 business days. For any future complications that *** occur with direct orders, please reach out to ********************* and they will be happy to assist you. 

   

  Best regards, 

  Team Spring 

  Customer response

  09/01/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am however, still concerned about my future order that I had sitting in my cart and still being charged $13.99 for shipping. Hopefully with this new email that has been provided to me, I will be able to reach support right away.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩