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Business Profile

Ecommerce

The RealReal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for The RealReal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The RealReal, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 315 Customer Reviews

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    Review Details

    • Sara H

      Date: 04/01/2025

      They listed a ************************** bag as Medium. I bought it because I thought it was a Medium, and they won't allow me to return it even though it's not the size they named in the listing title. I wouldn't have bought it if I knew it was a Small because I DON'T WANT/NEED A SMALL. I need a Medium. Now I'm stuck with a bag I don't need. Absolute garbage customer service.

    • Sokhom L

      Date: 03/30/2025

      SCAMMERS! I purchased a pair of shoes from them and it was too narrow. The item was unreturnable so I sent it back to have it consigned. After them keeping the shoes for a few weeks I decided to check on the status and was told that it has been returned to me because the team was unable to "authenticate" it. I'm sure it wasn't authenticated when it was sold to me so now I am stuck with a pair of fake designer shoes I overpaid for. Never again!

    • Amy E

      Date: 03/26/2025

      Very disappointed! Purchased an expensive ring supposedly in excellent condition to find out one of the prongs was defective which caused a diamond to fall off. It had ONLY been 3 weeks from purchase. They would not repair, replace or credit me. Beware their customer service is terrible!!!!! I dont trust their stated condition totally unreliable!

    • Clark C

      Date: 03/26/2025

      Beware......The RealReal has become REALLY TERRIBLE. They are not verifying authenticity of gold items they are selling, and selling as pure 14k or 18K items that are gold filled or plated. I have been verifying with my jewler via electronic testing machine and it is happening more and more frequently!!

    • Kerlange J

      Date: 03/25/2025

      I ordered a bag and had picked out express shipping only for the shipment to be delivered to the mail room and now my address which resulted in my package being stolen and the real real refuses to refund me or credit me $988 they told me that only that are $5000 are insured.I specifically added my apartment umber and the delivery person did not deliver my package to my door.

    • Aidan A

      Date: 03/25/2025

      This company is a complete joke. I worked there for over seven months and now that I am out I have not received my W2 tax forum. I have contacted this company several times over and nothing. I have called them several time where I have been denied to speak to a manager and even when I finally go through to one they barely helped me out. This has been going on for over a month now and I am ready to get my lawyer involved as well as the IRS. Do not work for this company or buy from them.

    • Beth L

      Date: 03/18/2025

      They are liars. Do not buy from them. You will regret it. I bought a ************* handbag and could tell it was fake when I unpacked it. They would not refund my money. They are stealing. I am going to have to file a lawsuit.

    • Allison M

      Date: 03/18/2025

      For starters they barely have people speaking English for customer service that you can understand them. I called 3x about them accepting bottom half of a pj set and rejecting the shirt because brand when last week they accepted that brand all 4 items I sent were active on the website. I called multiple times asking for them just ship back the items to me since all of sudden they dont accept them. I was promised a tracking code by end of the day and to no avail I didnt receive one they still continued to advertise the bottoms and the rest of garments I sent in as available on website. I am beyond upset and just want my items back! They have lost a seller/customer.

    • Darren W

      Date: 03/16/2025

      BBB *****, how the h*** can you give a business an A+ when you have multiple unfinished cases of outright theft from their customers on a regular basis? I know how, you're not getting paid by the customer but by the businesses. Your loyalties are and have always been to the dollar.

    • Denise P

      Date: 03/13/2025

      Horrible! Bought a ***** ***** necklace that was not authentic. All pictures provided proved that characteristics of ** were not accounted for with the item I purchased. I have been trying to get a return processed but keep getting the run around as they hope I ride off into the sunset and they keep my $6,500. These are amateur authentication team members. Buyer Beware!!

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