Customer ReviewsforThe RealReal, Inc.

Do not sell or buy from the Real Real. They sell overpriced fake designer items and make 40% commission on sold items. They do not notify you of the suggested sale price and will sell/ship out your items without your approval. Giving you no opportunity to retain your items back if youre not agreeable to their extremely low commission. An absolute scam

I was sold a bag by Givenchy that didnt have a serial number which means it is counterfeit. It somehow got past their expert authenticators. When I wrote them i received this reply:***** (The RealReal)Jul 26, 2024, 5:46AM PDT Dear *******, This is a follow up email regarding your item inquiry "GIV204329". I appreciate your patience and understanding and I am sorry to inform you that the request is outside of the The RealReal standards or part of a The RealReal automation that cannot be changed by teams.Dont expect their items to be authentic!!

From the start, when the Real Real sales rep picked up my clothing items, they couldn't set up an account for me online because the app wasn't working. It's a year later and I haven't been paid for items sold. The agents in customer service have such heavy accents, it's extremely difficult to understand them. I should have sold the items myself on ***** ******************

Been using the site for YEARS, but NO more.Been using the site for years, 98% of the time I've been SO HAPPY. I've had a few situations recently that didn't add up and was told basically, 'too bad' by The RealReal. I now see what others have spoke of, I've always stood by them but today was a final straw. I will now longer use The RealReal and I will spread my story to others. BUYERS BEWARE!!!

I was interested in purchasing a La Double J dress from TRR for the listed price of $1375 less the 20% discount - making it $1100. I also shopped the La Double J website and the same dress is still in season through La Double J at the REGULAR PRICE OF $1100. Absolutely shocked they are running this scam. I am an influencer customer due to the dollar amount I spend with them and am just disgusted. Wondering how many times I have overpaid for an item.

I went to sell a rare Surpreme / North Face jacket that was between ******* on most sites. They put it up for under $200, then allowed someone to buy with a coupon code, and paid me a paltry $40 because the % lessens when the price is low. This is incentivizing the company to sell things cheaper as they made more $ off that sale than they wouldve at full price. Do not sell here, they are not interested in actually helping you make money.

BEWARE! I have been dealing with the Real Real for 11 days about a $2000 Balmain blazer I sent to them to resell. After countless days of waiting, phone calls, emails (that go unanswered) and customer service chat line, no one can give me the truth. The lost the blazer in their warehouse and are trying to buy a few more days to "locate" it. I was a repeat customer. Not anymore.

Horrible service and a ripe off. I asked for my item to be returned. They gave me the run around for two month to tell me oh it was sold. I paid $340 for these boots to get $50 from the sale. Stay away

Worst customer service ever. Do not return emails, phone calls and misrepresent themselves. Do not address concerns and make it virtually impossible to get an answer regarding improper handling of returning unaccepted goods and misrepresentation of merchandise consigned,

The RealReal is really really a horrible company to give your clothing to! It is unbelievable how they rip you off for your designer items! Im not sure how this company is still able to still be in business! Please please please keep your items because I promise you if you spent $300 on an item at least you can sell it somewhere else for $150 which I get that you want more but if you go through this company all youre gonna get is basically like $20! When you call to consign with them, they have a really sweet person that tells you everythings gonna be fine and theres rainbows and skittles falling down from the sky! Then when you get an email saying one of your items sold and you find out youre only getting $8 I promise you one thing you would rather have $150 than $8!! When you call them, you get somebody from another country or whatever then its not skittles falling down theres no more rainbows. There is no pot of gold at the end! The RealReal is really a horrible company. I am praying that there is a class action lawsuit filed on this place! Like I said, when youre ready to consign with them, everythings perfect you invite them into your home. They tell you a whole bunch of mumbo-jumbo and then when you realize that they are ripping you off and try to contact them youre getting somebody else, and thats the real real story right there! Please stay away from this company go to ******** marketplace, I dont care you are going to get more money selling it to someone off the street versus this place! Its the fact that they come into your home and you let them in and they can just lie to your face but when you call back to question them about things someone on the other side of the world is answering and I feel so bad for them because I can only imagine how much c*** they take from people getting ripped off and its not even their fault! The RealReal is a real rip off! The RealReal is really fake! Please hold onto your items!