Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Human Interest in October 2024 by email and several recorded messages.Our account manager never replied to any messages of last several months. We finally found a round about way to make contact with the firm. The firm acknowledged receipt of request and said they would be able to terminate contract only backdated to Jan 2025 and they would send refund for the months prior to March. Then rather than receive a refund I received another withdrawal from my account.They refuse to call me or provide a contact phone number. I need them to stop before we need to seek other legal action

  

  Business Response

  Date: 05/05/2025

  Hello,
  
  Thank you for bringing your concern to our attention.  A Senior Customer Advocate will be contacting you within the next day. This complaint will be considered resolved if no additional responses are received. 
  
  Thank you for your patience as we work to resolve your concern.
  
  Thank you,
  
  Human Interest

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to get my 401k released over the last 2 months. Every time I submit the form the find another reason to deny it.

  

  Business Response

  Date: 04/28/2025

  Hello,
  
  Thank you for bringing your concern to our attention.  A Senior Customer Advocate will be contacting you within the next day. This complaint will be considered resolved if no additional responses are received. 
  
  Thank you for your patience as we work to resolve your concern.
  
  Thank you,
  
  Human Interest

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Begin date of transactions for handling 401K managment for my employees: 06/2022 01/2023 reporting of terminated employees had been taking place throughout the year, noticed that I was still being charged for employees that were terminated. I reached out to Human Interests mutliptle times through phone calls in ************************************************************************** my payroll reporting to Heartland, and Heartland reported to the Human Interets why I am still being charged. I called my Representativeat Human interests, for months no rerturned phone calls, I called the direct phone number to Human Interest, and completed a form on their website- no response, this went on for months, charges were piling up, and finally by contacting my Representative with Heartland, asked her to contact that she referred to me at Human Interest to contact me, and when the Representative responded instead of callling me she emailed me telling me that they were not receiving the updates from Heartland. She was to follow up with email on details and communicate with Heartland on receiving the transmission and update the terminations to give me credits to my account, that last update was never followed through to me from Human Interests. The same charges were still being billed to me auto***** draft from my business bank account, therefore, I blocked the auto***** draft from my bank account because at this point we were in the end of 2023. I recently received an invoice roughly $1600.00 stating they were sending me to collections. I asked again for them to list terminated the employees that were let go this last year ********* without asking for resolution proof of charges for the previous years of ********* that I was inquiring for a resolution that they never responded. They replied to me "with we cannot give you a credit balance until I agree to unblock your bank auto ***** draft account with **********************." This is Fraud!

  

  Business Response

  Date: 04/21/2025

  Hello,
  
  Thank you for bringing your concern to our attention.  A Senior Customer Advocate will be contacting you within the next day. This complaint will be considered resolved if no additional responses are received. 
  
  Thank you for your patience as we work to resolve your concern.
  
  Thank you,
  
  Human Interest

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a distribution from my Human Interest account when I left my previous employer and rolled the money into a **** ***. Human Interest filed my form incorrectly, and I called on 2/24/25 to have this rectified. They said within 2 business days they'll let me know. It took 5 days for them to tell me that they did, infact, make a mistake. They then said it will be 5-10 days for the corrected form to get mailed ****** is now 3/31/25 and I still do not have the form. I've called their customer support line, I've called their processing division, and no one seems to have any clue where my form is. All I get is "we'll reach out in the next 2 business days with an answer" and guess what - no response. Time and time again. I called last week and spoke to someone who sounded like she didn't know the first thing about my account. She said by the end of the week I'd get a response. Nothing. Of course. So I guess tomorrow I'm going to wake up and call again. I'll probably start calling daily at this point just to annoy them into ACTUALLY DOING THEIR JOBS. Because that's what it seems to take. Not sure where else to escalate this issue to, but I'll be calling the *** tomorrow morning as it seems they have a special department for companies that like to drag their feet at the expense of the individual who contributed to their plan. At this point they've been so abhorrently slow that I might have to file an extension on my taxes due to their inability to send a form in the mail. This is an absolute JOKE of a company !!!

  

  Business Response

  Date: 04/03/2025

  Hello,

  Thank you for providing us with your concerns, we take these very seriously and a Senior Customer Advocate will be in touch within the next 24 hours.

  Thank you,

  Human Interest

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like Human Interest to delete my account and remove all of my information from their website. I continue to get emails to set up an account after notifying them multiple times that I want to delete my account.

  

  Business Response

  Date: 03/12/2025

  Hello,

  I apologize for your experience. One of our Senior Customer Advocates will be contacting you shortly, to assist with your concern. 

  Thank you,

  Human Interest

• Initial Complaint

  Date:03/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out the paperwork for a 491 and **** distribution. I received an email that the distribution was made. I have not received the check. I would like to know when I will get my distribution. No one answers the phone/ the email address given on the phone message to contact support is incorrect- ********************************** is invalid. Is this a legitimate company? I would really like my money.

  

  Business Response

  Date: 03/11/2025

  Hello,
  We are committed to providing you with the best service possible. Please keep an eye out for communications from one of our Senior Customer Advocates, who will assist you with your concern.
  Thank you,
  Human Interest

• Initial Complaint

  Date:03/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company that I previously worked for has shut down, and their retirement account with ********************** has closed. Thus, we were forced to request distributions, which I did when I received the email January 8, 2025. I have followed up no less than five times -- there is no phone number -- and wait weeks to hear back each time to see where my distribution is. I have provided all of the information they need to cut a check to my primary retirement account twice and yet I am still waiting for the distribution or any reply that the check is on its way. It should not take hours of following up to get money that is rightfully yours. This company has among the most terrible customer service I have ever experienced.Please distribute and ship my check immediately and send me tracking information!

  

  Business Response

  Date: 03/03/2025

  Hi ********,

  I want to apologize for your experience. To ensure your concern is resolved as quickly as possible, a Senior Customer Advocate will be reaching out within 24 hours to provide additional assistance. Thank you for your patience.

  Human Interest

• Initial Complaint

  Date:10/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am nearly 80 years old. In April 2024, I submitted a request for a distribution of $2,250 from my company's sponsored retirement account that is managed by Human interest. On their website, Human Interest stated that my distribution was processed on May 1, 2024. When I had not received the funds by June 2024, I submitted a ticket to Human Interest via their online system. No one responded to me. I contacted Human Interest again on June 14, 2024. Once more, no one responded to me. I made a subsequent request regarding the status of my distribution via the online portal, but the company again refused to respond to me. Since my funds were allegedly distributed on May 1, 2024, I have not received them, and Human Interest has provided no update about where my funds have gone. I NEVER received the money, and no one will answer my emails. I want my distribution directly deposited into my account by this business.

  

  Business Response

  Date: 10/18/2024

  Hi Aboki,

  Our apologies for the experience you've been through. A Senior Customer Advocate will be reaching out to you soon, and they'll be able to resolve your concern. Please let us know if this doesn't occur! We'll consider this resolved unless we hear back from you. We appreciate your patience!

  Thank you for your business,

  Human Interest

• Initial Complaint

  Date:10/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Human Interest regarding my recent experience with their rollover process worth $130,000, which has been unsatisfactory and frustrating, and still INCOMPLETE.On September 18, 2024, I requested a rollover from one Human Interest account to another due to a change of employer. Subsequently, on September 27, 2024, I sent a check for $130,000 to Human Interest, as instructed. I was informed that the rollover would take 3-5 business days to ********** of today, October 11, 2024, it has been over two weeks since I sent the check, and I have yet to receive any communication or updates from Human Interest regarding the status of my rollover. Despite my attempts to contact their support team every day for the past two weeks, I have received no assistance. Each time I call, I am told that someone will call me back within 24 hours, but this has not happened.I find it unacceptable that in this day and age, a rollover from one Human Interest account to another requires a physical check and takes such an extended period to process. This is not only inconvenient but has also caused significant stress, considering the significant amount involved.I am concerned that my funds are being mishandled, and I am frustrated with the lack of transparency and support from Human Interest. I request your assistance in addressing this issue and ensuring that my rollover is processed promptly.Thank you for your attention to this matter.-- Sincerely,******* ******

  

  Business Response

  Date: 10/18/2024

  Hi *******.

  Thank you for your patience. I see you've been working with one of our Senior Customer Advocates, who has been able to resolve your concerns. If this is not the case, please let us know, otherwise we'll be able to consider this concern resolved.

  Thank you for your business,

  Human Interest.

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on September 13, 2022, **** *. confirmed my funds were fully disbursed and my account was fully closed. However, in May and July 2024, they sent out two separate funds into an *** and **** rollover that I did not authorize and was unaware of, causing fees to accumulate. I am asking for full resolution of this issue including sending the funds to me that are under my name and I own and reverting any fees charged for funds that should have been disbursed as part of that initial request in 2022 and not kept under their custody until 2024 without my authorization or knowledge, given I was confirmed the $0 balance and closure of account and the same showed under my online account when I logged in.Two funds owed to me:$67.14 - *** $0.02 - ****

  

  Business Response

  Date: 10/03/2024

  Hello,

  Thank you for bringing your concern to our attention. A Senior Customer Advocate will be contacting you within the next day. This complaint will be considered resolved if no additional responses are received. Thank you for your patience as we work to resolve your concern.

  Thank you,

  Human Interest

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Ihave replied to their initial email outside of BBB and awaiting their response. 

   

  Sincerely,
  
  ********* De Los ******