Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Checkr for Failure to Block Fraudulent Information as Required by Law Dear BBB,I am filing a formal complaint against Checkr, a background check service, for failing to properly address and remove fraudulent information from my report despite the submission of required identity theft documents, including a police report and an FTC identity theft report.Background of the Complaint:I submitted the necessary documentation, including a police report and FTC identity theft affidavit, to Checkr as proof of fraudulent activity on my background check.According to the Fair Credit Reporting Act (FCRA 605B), Checkr is legally required to block any fraudulent information from my report within 4 business days of receiving a valid police report and identity theft affidavit.Checkr responded with an email stating I should dispute the information via their portal, however, this is not required under the law, as I have already submitted the necessary documents, and they are legally obligated to block this information immediately.Despite this, Checkr has failed to act in a timely manner and has not confirmed that the fraudulent information has been blocked as required by law.What I am seeking:Immediate action to block the fraudulent information from my report as required by FCRA 605B.Confirmation from Checkr that they have complied with the law and deleted the fraudulent information from my report within the 4-business-day timeframe.A formal apology for the inconvenience and a written explanation for their failure to meet the legal requirements.Please assist me in addressing this matter with Checkr and ensuring that they comply with the law. I have attached the communication from Checkr for your reference.Thank you for your prompt attention to this issue.Sincerely,********* London ************** ***********************

  

  Business Response

  Date: 04/15/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23196311

  
  I am rejecting this response because:
  Checkr stated they would send the background check results via email, but I specifically requested they display the results through the BBB complaint portal. This ensures transparency and accountability, and avoids any miscommunication or delay on their part. As of now, I have not received any results and cannot verify if theyve completed the request.
  

  Sincerely,
  

  Van London

  

  Business Response

  Date: 04/18/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company operated as a third party, hired by ******** to conduct a background check on me. Instead of doing their due diligence and ensuring that the public records check was actually accurate, they reported someone elses information that had a similar name which caused me to get an adverse action email from my employer (DoorDash). They reported I was a *** offender and was convicted of taking indecent liberties with several minors. The person they confused me with had the suffix ***** they looked completely different from me, was in a different part of the world from me, and had a different address. They reported the first thing they seen. This accusation is embarrassing and false. I disputed it with the company. However they are saying that I wi have to wait an additional 30 days which means I will lose income.

  

  Business Response

  Date: 04/14/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  submitted a background check to Checkr on March 23, 2025, as part of my reactivation with ***** The status has been stuck in ******* for weeks, and the estimated completion date of April 4 has passed with no update or communication from Checkr.I am a returning Uber driver, not a new applicant. **** confirmed the delay is due to Checkr and that they are unable to proceed until the report is completed.I have attempted to contact Checkr multiple times through both their candidate portal and email support, but have received no real responseonly automated messages or deflection. I have not been given a reason for the delay, a timeline, or any meaningful update.This delay has caused direct financial hardship, as I am unable to work or earn income. I have also informed **** that I have escalated the issue due to Checkrs inaction.This level of negligence from Checkr is unacceptable. They are responsible for processing employment background checks, and delays of this nature without explanation violate both professional and ethical standards.Desired Outcome I am demanding that Checkr immediately escalate and complete my background check or provide a written explanation with a clear resolution timeline.If they are unable to meet these basic standards, they should be held accountable for delaying employment and contributing to financial damage.

  

  Business Response

  Date: 04/14/2025

  
  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!
  
  

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23192631
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ****

  Thank you for your response, but I have to express my disappointment.
  
  
  While I understand that delays can occur due to county court timelines, this ongoing delay has made it impossible for me to earn income for an extended period. It is unacceptable that there is no clear accountability or timeline, especially when this directly impacts peoples livelihoods.
  
  
  I filed a complaint through the BBB in good faith, expecting more than a generic explanation. I urge you to treat this matter with the urgency and seriousness it deserves. I expect updates and action, not automated responses.
  
  

  

  Business Response

  Date: 04/15/2025

  Thank you for reaching out to us.
  We have completed our reinvestigation of the disputed information and have revised the information contained in your original report. 
  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.
  
  Please contact us if you have any questions. Thank you for your patience during this process.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23192631
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ****

  As of today, April 21st, my background check remains incomplete despite this being your latest estimated completion date. This is not the first time the date has been pushed back, and I have yet to receive any substantive updates or transparent explanation for the delay.
  
  
  This extended delay is now causing me severe financial hardship, and your lack of communication only adds to the frustration.
  
  
  I am requesting:
  
  
  An immediate update on the current status of my background check;
  An explanation of the specific reason for the delay;
  A concrete and final resolution timeline, not just another estimate.
  
  
  
  
  If I do not receive a clear and satisfactory update within 48 hours, I will be escalating this issue through legal channels, the Better Business Bureau, and consumer protection agencies.
  
  
  I urge you to take this matter seriously.
  
  

  

  Business Response

  Date: 04/18/2025

  Thank you for reaching out to us.
  We have completed our reinvestigation of the disputed information and have revised the information contained in your original report. 
  If our reinvestigation has not resolved your dispute, we need your assistance to conduct any further reinvestigation if you still believe that something is inaccurate on your report. You can provide that information to us by responding directly to the email we sent you upon completion of the reinvestigation, with documentation or a brief statement to any disputed portion of the report, explaining the nature of the dispute.
  
  Please contact us if you have any questions. Thank you for your patience during this process.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, 2025, this company started the background check process on me, and I was informed that the process would end on approximately April 10, 2025; however, I received an email notification that the background process was updated to end between April 17, 2025 and April 22, 2025. I have no criminal record, and the information I submitted to the company is accurate; therefore, it should not take three weeks for this company to perform a background check. I recently applied to become a driver with Lyft and cannot drive until my background check is completed. This is delaying my potential to earn income because Checkr is trying to find information on me that is not there.

  

  Business Response

  Date: 04/11/2025

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!
  
  

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23190192
  
  I am rejecting this response because I myself am able to do a background check on myself and can receive results within three to five days max.  From what I read, Checkr, Inc. checks national databases which would cause unnecessary delays to applicants' reports when I have live in the state of ************ for almost five years.
  
  Sincerely,
  
  ****** R. ******** ***

  

  Business Response

  Date: 04/14/2025

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drive for **** and once a year they require a background check for their drivers. Unfortunately they use Checkr. My background check was suppose to be finished by Monday 4/7. It is now Thursday 4/10 and it is still not finished. The problem with this company is that they automated everything which means if there is a problem there are no or not enough humans to find out what has happened. When I go on the candidate portal. It has shown no movement on my report for over a week. I know they will say they are waiting on something. They say they are going to email you more information but they never do. If you contact them through their app to inquire about your report you get a bot email in return. In short this company has no way to actually speak to someone. I have been down for 10 days with **** because Checkr cannot do their job. I average about $80 a day so their incompetence has cost me about $800. I need Checkr to do their job! I need to speak to a actual person about what is missing in this report so I can try to track it down myself. The we are waiting for something excuse isn't good enough. What are you waiting for and what are you doing to get it! Please see if you can actually speak to someone on my behalf. Also if they would like to compensate me for all the time I missed due to their incompetence that would be great. At least try to find someone who can give us some answers. Thank You **** ******

  

  Business Response

  Date: 04/11/2025

  Thanks for reaching out! I've verified that your background report is complete and ready to download from the Candidate Portal. A Summary of Your Rights Under the Fair Credit Reporting Act can be located here.
  If you have any questions about your application or eligibility, please contact the company you applied with directly.
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grub Hub, insta cart, fed ex and some other companies use checkr to check my background. Checkr keeps telling everyone my license is suspended. It's not. I have filed several disputes with the companies as well as with checkr numerous times. Each time I also submitted a current copy of my driving record proving my license is in fact valid. The ********************** people keep saying they put what was on the report but they didn't otherwise it wouldn't say my license is suspended. The companies I've applied to tell me I have to dispute it through checkr. They have cost me several jobs. There is no way to speak to a live representative to get this cleared up and now i can't even login to the website. This has been going on since November 2024.

  

  Business Response

  Date: 04/11/2025

  Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  
  

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23182665
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* **********

  Customer Answer

  Date: 04/14/2025

  Everytime I send a complaint along with copy of current driving record they always say the same thing. That what they have put on my report matches the ***. They aren't seeming to understand it's HOW they are wording it. Where it says type they have state ID valid and while that's yes true they are not clarifying that my license is also valid. What it looks like is just my state ID is valid and my license is suspended. All I want them to do is fix that. 

  

  Business Response

  Date: 04/18/2025

  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.
  
  
  

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23182665
  
  I am rejecting this response because:

   

  I will get and send another current copy of my driving record. However last time I did that nobody did anything about it. I'm trying to tell you that its the WAY you are wording it. You have it worded to where it looks like my state ID and only my state ID is valid and that my license is suspeneded. I'll go get yet another current copy and submit it. 
  
  ******* **********

  

  Business Response

  Date: 04/28/2025

  Thank you for reaching out to us.
  
  Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theyve taken over 6 weeks to clear my background check. Most checks are done in 3-7 days. I submitted by check on 2/27/25. It is now April 9th. Every time I ask for updates they just tell me sometimes it takes a while

  

  Business Response

  Date: 04/11/2025

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!
  
  

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23181935
  
  I am rejecting this response because:

   

  there is no possible way a simple background check should take over 6 weeks. Everytime I reach out this is the excuse. I want my background check done.
  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 04/14/2025

  Thank you for reaching back out.
  
  Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
  Once your reports are complete, they will be available to download from the Candidate Portal.
  Thank you for your patience!

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased a personal background check as I was starting a new role in December of 2024 with the indication on the website that this would be delivered to me quickly. It's been months now and the last communication I've received was that my report was being delayed until February. February hits, and still no report. I then reach out to support and ask for a refund as my company has run the background check for me and I no longer require this report, only to be met with "I will follow up via email with you." How is that different from the chat? This company is a scam.

  

  Business Response

  Date: 04/11/2025

  Thanks for reaching out! I've verified that your background report is complete and ready to download from the Candidate Portal. A Summary of Your Rights Under the Fair Credit Reporting Act can be located here.

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company literally drags their feet during background checks. It doesnt matter that theyve already repeatedly done background checks on me in the past, and it doesnt matter that I have actively already received a fingerprint card as of this month from the department of justice this company alone doesnt really seem to know what theyre doing and has no answer as to why its taken beyond the estimated date in order to clear the background check that theyre doing when I reach out the individual I reached out to was more interested in trying to argue with me about many background checks I was going to need for the single company I work with then he was in actually resolving the issue of why the background check was taking so long its been at the same final step the entire time and it is genuinely excessive at this point

  

  Business Response

  Date: 04/11/2025

  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.
  
  

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23168013
  
  I am rejecting this response because:

   

   this has absolutely nothing to do with my complaint. 
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 04/11/2025

  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state *************************** (DMV) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding CHECKR Background Checkr Delays and Lack of Communication CHECKR, conducting background checks for ***** demonstrates concerning practices. Their background checks take excessively long, often attributed to courthouse delays. However, I found that the courthouse hadn't received my request until weeks after CHECKR initiated the process. This indicates internal delays.Communication is poor; reaching a human is impossible. They quote seven business days, then often extend it by another seven with no proactive updates. This lack of transparency and follow-up is unprofessional.I believe CHECKR's delayed requests and poor communication show a lack of due diligence, impacting individuals' livelihoods. In one instance, my courthouse inquiry revealed no request after two weeks, with it only being sent around the third week. This pattern of delay and poor service warrants investigation by the BBB. Their unfair practices significantly hinder individuals seeking employment.Check Delays and Lack of Communication CHECKR, conducting background checks for ***** demonstrates concerning practices. Their background checks take excessively long, often attributed to courthouse delays. However, I found that the courthouse hadn't received my request until weeks after CHECKR initiated the process. This indicates internal delays.Communication is poor; reaching a human is impossible. They quote seven business days, then often extend it by another seven with no proactive updates. This lack of transparency and follow-up is unprofessional.I believe CHECKR's delayed requests and poor communication show a lack of due diligence, impacting individuals' livelihoods. In one instance, my courthouse inquiry revealed no request after two weeks, with it only being sent around the third week. This pattern of delay and poor service warrants investigation by the BBB. Their unfair practices significantly hinder individuals seeking employment.

  

  Business Response

  Date: 04/03/2025

  Thank you for reaching out to us.
  As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
  If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
  Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
  If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.