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Business Profile

Employment Background Check

Checkr, Inc.

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BBB Accredited BusinessA+Rated by BBB

Important information

Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Checkr, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 694 total complaints in the last 3 years.
    • 160 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people have all my personal information there is no way to contact them whatsoever and I have no ability to stop them from doing whatever with my information I never signed or consented to work with them I don't understand how they have my information I signed up for something to a third party and now they have all this information I can't call them to find any kind of authorization there is no way at all to contact this company it's deceptive in the way they carry themselves

      Business Response

      Date: 04/03/2025

      Thank you for reaching out. A member of our support team will be in contact with you via email. Please keep an eye on your inbox.

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checkr has started a reinvestigation on my background check. And the time frame for the issue to be resolved is unacceptable. Was told 45days or more to complete the process. I do not understand why it would take that long. I was give a report of my background check. The report shows it was over 10 years old. That's not the most recent report on file. So why won't they updated my report to more current information? This is defamation and if I could hire a lawyer I would.

      Business Response

      Date: 04/03/2025

      Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checkr flagged my background check as Consider for DoorDash on March 6, 2025, based on a vague DMV entry: UNINSURED MOTOR-INSUR CANCEL-REG. This code lacked context and failed to mention that it referred only to a single older vehicle (a 2004 ****** Altima) that I no longer own and never used for any delivery *********** the time, my license was fully valid, and my current delivery vehicle (a 2015 ***** Civic) had active insurance and registration. The issue stemmed from a technicalityunreturned plates on the old vehiclewhich triggered a registration suspension. I immediately resolved the matter with the *****, surrendered the plates, paid the fees, and submitted all related documentation to Checkr.I provided:A certified ***** drivers abstract showing my license in good standing Proof of current insurance and registration DMV receipts and notices confirming resolution Checkr still refused to update or clarify the record. Worse, they ran the same DMV check for **** Eats and Instacart that week, and both were marked CLEAR, while DoorDashs remained flagged as Consider. The reports are completely identical other than these flags. This inconsistency cost me access to my primary income source for weeks, and is continuing to cost me today. Checkrs dispute process felt automated and dismissive. Every message I received repeated the same generic response: We report what the *** provides. But the ******** wasnt the issueit was Checkrs vague classification and refusal to investigate properly.I'm requesting a corrected report, acknowledgment of the error, written confirmation from Checkr that my motor vehicle record is in full compliance sent to DoorDash, internal policy improvements to prevent similar harm to others, as well as financial compensation for lost income and time. I reserve the right to calculate exact damages at a later date based on ongoing lost income and the continued refusal to reinstate my account.

      Business Response

      Date: 04/03/2025

      Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

    • Initial Complaint

      Date:03/30/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company does not provide accurate contact information to file a dispute or help with issues involving the surrounding of such disputes. The telephone number allows help with account help only not records or *********************** link goes to ************************ Typing *************** in email returns a mailerdameon. Logging in by any one that has information is a ease on this website. There is no username or password for the personal information held.

      Business Response

      Date: 04/03/2025

      Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

      Customer Answer

      Date: 04/03/2025

       
      Complaint: 23135761

      I am rejecting this response because: Phone call or email does not correct the problem that you are experiencing as a business, that handles personal information for one's future ability to prosper.

      Sincerely,

      ****** ******

      Business Response

      Date: 04/06/2025

      Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

    • Initial Complaint

      Date:03/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checkr was used to perform a background check on me for the company I was am currently being hired for. I keep receiving emails from them saying that there is a delay. When I inquired with the company Im being hired for they said they were waiting on information from a state that I have never lived in or visited. Checkr previously did a background check on me for door dash in February 2025 without issue. I reached out to checkr through their website and they are not providing me with whats going on. This check is contingent on my employment.

      Business Response

      Date: 04/03/2025

      Thank you for reaching out to us.
      As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
      If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
      Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
      If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.

    • Initial Complaint

      Date:03/27/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting for my background check from Checkr and my entire livelihood depends on it. My chief complaint is AI is used to answer my questions that is too complex for robot to answer. I would not have signed in had I known I gave my personal details to a company that does even have a human being to answer questions. Being left in lurch makes me feel anxious as I am questioning if there is a blemish on my report. Personally, I feel this psychological abuse. If this continues, I will take legal action.

      Business Response

      Date: 04/03/2025

      Thank you for reaching out to us.
      As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
      If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
      Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
      If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      march 4 2025 spark driver started a background check as of march 26 2025 they have gone over the fair amount of time needed to complete this background check and every time I contact them it is a generic response stating the obvious like time line moved up another week this background check has been moved 5 times now to a further date and is needed to start work. my record is clean and am not on any watch lists lived in only 2 states do not even have *****

      Business Response

      Date: 04/03/2025

      Thank you for reaching out to us.
      As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
      If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
      Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
      If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      03/01/2025-current a company called Checkr ran a background check on me for 3 different companies and all were given incorrect info. I filed a dispute with checkr 03/21/2025 and have heard nothing. They have taken every opportunity to make money away from me by giving out false information

      Business Response

      Date: 04/02/2025

      Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checkr has reported false information. I have checked with SC DMV and the information given does not match what checkr has reported. Checkr reported a drug suspension when in fact the suspension was for a late property tax payment. This has disqualified me from a job and causing me to be unable to apply for any job that uses their service. It is unacceptable to have to wait up to thirty days for them to review THEIR error when all I had to do was make a phone call. I refuse to pay for *** report to prove their error. Checkr has failed

      Business Response

      Date: 04/02/2025

      Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

      Customer Answer

      Date: 04/03/2025

       
      Complaint: 23116008

      I am rejecting this response because I have called SCDMV and have gone online to obtain my Driving Record. I have also submitted the report to Checkr several times. There is no reason for them to not have corrected my information by now. Considering it never should have been incorrectly reported 

      Sincerely,

      ****** ******

      Business Response

      Date: 04/06/2025

      Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

      Customer Answer

      Date: 04/07/2025

       
      Complaint: 23116008

      I am rejecting this response because: every response from the business has been the same automated response without the ***** report I submitted to them not being reviewed.

      Sincerely,

      ****** ******

      Business Response

      Date: 04/11/2025

      Thank you for reaching out. A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.

      Customer Answer

      Date: 04/11/2025

       
      Complaint: 23116008

      I am rejecting this response because I have submitted the ***** report several times that clearly states the suspension in 2018 was not for a non driving drug offense. The issue could have been resolved from the start had the information been verified by Checkr before reporting false information.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:03/25/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Checkr background check is preventing me from getting driving jobs by showing a traffic violation my driving record over 5 years ago that i have legally taken care of. I see this company often replies to consumer complaints on here but do they ever take accountability for being a horrible company ? checkr is rated less than 3 stars. Its about time the company looks in the mirror at their faulty practices ! Their is even a team of attorneys that specifically go after companies like this! Take some accountability checkr!

      Business Response

      Date: 04/02/2025

      Thank you for reaching out to us.
      As a ************************** Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
      If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
      Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (***) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
      If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.

    Checkr, Inc. is BBB Accredited.

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