Complaints

This profile includes complaints for Checkr, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Checkr, Inc.

  1 Montgomery St Ste 2000 San Francisco, CA 94108

  
• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

• 

  Checkr Canada

  201 1155 Hartley Ave Coquitlam, BC V3K 7A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a job through a company called angiservices and checkr is supposed to be running my criminal background check it was scheduled to be completed on September 12th and I still have not received the results or been able to start my job because of my background check not being completed and the information being available I've reached out 3 separate times and they don't have a customer service phone number only email communication

  

  Business Response

  Date: 09/26/2022

  Thank you for reaching out.
  
  We're experiencing a delay in completing your background check due to recent changes across ***************** that limit the public availability of court record information. With more restrictions around public records, the background check process requires more time to complete, sometimes resulting in long delays. Checkr, as well as other background check providers, are being affected by these changes. 
  
  We are working hard to complete your background check as soon as possible. Once it completes, the company you applied with will be able to access your report. To get the latest status on your background check, please visit the Candidate Portal.
  
  Thank you for your continued patience.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my livlihood in August when Checkr made Lyft aware of 2 misdemeanors that were expunged from my record 2 years ago. Worse, they sent **** the original arrest charges, which were thrown out at my court appearance in 2017.I was growing a successful career with ****, and invested $50,000 in a car to join their Black fleet. Now I am reduced to scratching a living doing DoorDash, and borrowing from my parents. Over the past month I have lost approximately $15,000 in income. I feel frustrated and helpless, with no one to speak to at Checkr or Lyft. I had 2 misdemeanors on my record which were expunged 2 years ago, but Checkr reported pre-trial charges that were never supposed to be on my record, and which now will haunt my career forever. I have obtained court documents and sent them to Checkr, with no positive result so far. I hope Checkr will allow me to get back to work soon, I dont think this is fair.

  

  Business Response

  Date: 09/26/2022

  Thank you for reaching out.
  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checkr has provided false information on my background check and failed to fix the issue since years I have been trying to get them to resolve it. I even gave them my driving record but they did nothing to assist me and it ha affected my employability.

  

  Business Response

  Date: 09/26/2022

  Thank you for reaching out.
  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have not completed my background check & its been over a month, I have no criminal or civil charges against me, never been arrested & no tickets or accidents in the past 30 years. They are interfering with my ability to get a job with both ************** They do not allow anyone to speak to a customer service, no phone calls & I have not received any communication after submitting a help ticket

  

  Business Response

  Date: 09/21/2022

  Thank you for reaching out. 

  Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the reports have not been able to complete within the average time expectations.

  We have verified that your background checks are proceeding normally. Due to court delays and closures throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your reports until these records are provided to us directly by the courts. Please note, there continue to be delays as clerks and representatives make their way through extensive backlogs and other requests. 

  Please also note that based on the request of the companies you have applied to work with, we *** search counties where you currently live or that *** be associated with your address history, and those counties *** or *** not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 

  We assure you that we are doing everything we can to obtain the necessary records and complete your background checks. As soon as this phase of the background check is completed, your reports will be finalized. The next step would then be for the companies you applied with to reach out to you with their decisions.

  Thank you for your patience.
  
  

  Customer Answer

  Date: 09/22/2022

   
  Complaint: 18046686
  
  I am rejecting this response because: this is completely unacceptable, they are hindering my ability to earn extra income. I've never been arrested, or charged with a criminal or civil penalty & have no accidents or tickets within the past 30 years. I can submit an official report from TXDPS from there website within minutes and only cost $2.00 two dollars .
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/23/2022

  Thank you for your reply.

  Please understand that the process for an individual to request their own records is not reflective of the process a ************************** such as Checkr, is required to follow when requesting records.
  Based on the request of the companies you have applied to partner with, we *** search counties where you currently live or that *** be associated with your address history. These searches *** include available and legally reportable records associated with your name, date of birth, and other available personal identifying information. 

  We are unable to request that the searches be expedited, however we did reach out to our researchers and confirmed that the pending search(es) are estimated to return in 1-2 weeks. Again, we apologize that we cannot guarantee when a report will be completed. Rest assured, however, we are working hard to complete your reports as soon as possible. Thank you for your continued patience.  

  
  

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get employment from the following companies and they are currently using checkr as a background service Amazon, Instacart, ddi spark ******* delivery. They kept running a report to my drivers license number in the system incorrectly my drivers license number has two zeros in the front of my number and they are running it without the zeros which is causing inaccurate results how I know this Uber and Lyft due in November 21 2021 and came back successfully with the two zeros in the front this has been going on for 2 months and it been re investigation multiple times with the same results I have sent them copy of the report showing them were the problem is and still have not fixed it

  

  Business Response

  Date: 09/19/2022

  Thank you for reaching out.
  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

• Initial Complaint

  Date:09/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to drive for Uber and Lyft and was denied because of a false report by Checkr to these companies. I had a 1st offense felony, paid all costs, followed all court orders and was told by judge that conviction and history would be removed. Checkr found the charge and lied to Uber and Lyft. They committed libel and I will also be talking to an attorney next week about this defamation against me.

  

  Business Response

  Date: 09/16/2022

  Thank you for contacting Checkr, Inc. regarding your background report. After reviewing your report, we are writing to advise you, that based on your location and reporting guidelines, the information is reportable.
   
  Please understand that if you have had reports run in the past, these reports may look different and include different offenses, depending on when the report was ordered and which company ordered the report. It is the decision of the company you have applied with to determine the scope of the report. If you have any questions about how your report will be considered by the company you applied with, please contact that company directly -- Checkr is not involved in decisions about whether to hire or engage a candidate.
   
   
  For more information regarding reporting rules, please see this *********** Article: https://help.checkr.com/hc/en-us/articles/360000739988

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company deliberately and intentionally went back on my bg check further than the employers 7 year policy, causing me to lose employment in the process. I was deactivated from Uber August 2022 for a felony charge that was committed in 2007. However, Ive taken probably 7 or 8 checkr backgrounds in the last 3-4 years, and all came back clear. I jus recently passed a bg check for grubhub in Feb 2022. Now all of a sudden I have a lawsuit against law enforcement for falsely arresting me-my current checkr bg for Uber includes a conviction from 2007. Checkr know that they are wrong for doing a lifetime bg check, for which at this point, was only passed as law in California. I dont live in **********, I live in in **********. They refuse to fix this problem and instead perform bg checks at their time length and discretion. As oppose to what the company paying them, is telling to do. Fix the problem CHECKR.. You people are wrong and you know it. They keep sending me a map stating that Im located an a area where lifetime bg checks are permitted. Thats totally beside the point- If a company pays you to go back 7 years on a bg check. You go back 7 years on a bg check. You dont do what you feel like doing. A suit will definitely be filed against you if this issue isnt fix soon.

  

  Business Response

  Date: 09/16/2022

  Thank you for contacting Checkr, Inc. regarding your background report. We understand that you have questions as to why certain offense(s) show up on your report, given their age. After reviewing your report, we are writing to advise you, that based on your location and reporting guidelines, the information is reportable.
   
  Clear and Consider are labels used to indicate if there are record(s) being reported -- it does not mean approval or denial of employment. If a report or section is marked as Clear it means that there are no records in that report or section based on the scope of reporting requested by the company. A Consider label means that there are one or more records being reported in the report or section.
   
  Please understand that if you have had reports run in the past, these reports may look different and include different offenses, depending on when the report was ordered and which company ordered the report. It is the decision of the company you have applied with to determine the scope of the report. If you have any questions about how your report will be considered by the company you applied with, please contact that company directly -- Checkr is not involved in decisions about whether to hire or engage a candidate.
   
  After you review your report, if there are any errors or inaccuracies, please let us know by replying to the email thread -- please be specific to help with our reinvestigation, and we are happy to assist.
  

  Customer Answer

  Date: 09/16/2022

   
  Complaint: 18032030
  
  I am rejecting this response because: ************ has been intentionally ruining people and using a blanket statement, such as the one they answered to the complaint with to cover their behinds, and justify the intentional harm that is prevalently present. I dont understand whats so hard about doing what you are paid to do, and not being malicious with your intents. **** paid you to run a 7 year background correct? I confirmed that to be true, so that would be yes. Run the 7 year bg like your suppose to-that it, thats all.. BBB as you can see, these people are blatantly toying around. And this need to be filed as just that.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/21/2022

  Please understand that if you have had reports run in the past, these reports may look different and include different offenses, depending on when the report was ordered and which company ordered the report.
   
  It is the decision of the company you have applied with to determine the scope of the report.
   
  We're sorry for any confusion, but Checkr cannot address your situation - we provide background checks to potential ************** and outside of that very specific instance, we are not able to answer any questions about driving for Uber.
   
  We suggest contacting Uber to help get your questions answered by an expert.

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 18032030
  
  I am rejecting this response because:
  Because they refuse to do what theyre suppose to do. The company contracted them and paid them to do a 7 year background check, and thats not what they did. They dont want to solve the problem due to their malicious intents from the start. They keep posting these generic messages and deflecting the decision to hire on the company calling for the background check. When in all actuality, they know if the company sees any type of conviction on your record-they wont hire you, even with a perfect 5 star rating with Uber. This company is evil and needs to be shut down, due to their gross cruel intentions on people for no real reason at all. 

   

   

   

   

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/23/2022

   
  Please understand it is the decision of the company you have applied with to determine the scope of the report. Checkr does not determine the scope of the report, we run background checks based on the request of the companies who order them. 

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 18032030
  
  I am rejecting this response because:These people dont get it. All they have to do is do the standard 7 year background check, which the company paid them to do. They dont want to do that though. They keep doing what they want to do, and do lifetime checks, when thats not what **** told them to do. Thats the problem BBB. And as I stated in my previous message, all their gonna do, is what they wanna do. And deflect the decision to hire on Uber. Do you see the game being played here BBB?
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am banned from driving for Uber due to inaccurate info on a checkr background report. Claiming i was in a accident with property damage and I was not. I have a 3 year certified MVR dated today showing a clean driving history with no accidents! Also I further went on to have my auto insurance carrier run me through their system to check for accidents and nothing comes up. Have no idea how Checkr gets there info or from where but its totally inaccurate and has left me with no income. I should jump on the current class action lawsuit against them i found on line researching them today : ( apparently there are thousands of people who they reported inaccurate information on !

  

  Business Response

  Date: 09/16/2022

  Thank you for reaching out.
  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 09/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False reporting of my background check which prevented me from working Gig economy jobs requiring a background report.

  

  Business Response

  Date: 09/16/2022

  Thank you for reaching out.
  A member of our support team will be in contact with you via email regarding the potential inaccuracies on your report that you have notified us of. Please keep an eye on your inbox.
  
  

  Customer Answer

  Date: 09/17/2022

   
  Complaint: 18027363
  
  I am rejecting this response because:

  There has been no resolution to this issue for over 1 year. Checkr has not made a reasonable effort to reach out to Uber to correct their mistake which has caused this to become a financial burden on my family. They have not offered compensation for their wrong doing or even an apology on behalf of their company. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/21/2022

  Thank you for your reply and our apologies for the back and forth. 

  Our investigations team sent an email on the morning of 9/20 asking for additional clarification so that they can look further into your request. Please reply to that email so that they can better assist you with the potential inaccuracy on your report(s).

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working for Uber on and off for about 7 years+. It is time for my annual background check, my motor vehicle has cleared but my criminal report has been in pending for a month . August 11th, 2022 the report was initiated, it is now September 14, 2022. With this type of delay I am not able to work on Uber and am falling behind on bills and have a 2 year old daughter to care for. Checkr has no idea of the timeline and simply dont care. They blame it on recent changes to accessing court records. Even with that background checks do not take this long . I am able to do more serious tasks that return a background check in 10 days **** Checkr needs to take more initiative in getting this taken care of soon or I will have to file a lawsuit

  

  Business Response

  Date: 09/14/2022

  Thank you for reaching out.

  Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the report has not been able to complete within the average time expectations.

  We have verified that your background check is proceeding normally. Due to court delays and closures throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts. Please note, there continue to be delays as clerks and representatives make their way through extensive backlogs and other requests. 

  Please also note that based on the request of the company you have applied to work with, we *** search counties where you currently live or that *** be associated with your address history, and those counties *** or *** not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 

  We assure you that we are doing everything we can to obtain the necessary records and complete your background check. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the company you applied with to reach out to you with their decision.