Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early December of 2024, I decided it would be a great idea to get tickets to the US Open for Fathers Day weekend for my Dad for Christmas. Were both avid golfers and theres nothing better than experiencing a event together with your Dad than that. I went onto the Gametime App and purchased a 2 Day pass that they were offering for Thursday June 12th and Friday June 13th 4 tickets in total (2 tickets for Thursday & 2 tickets for Friday) for a really fair price. I made the purchase but was nervous about the tickets as Ive had poor experiences in the past. I called a week later with my suspicions being correct and was told I would only be receiving 1 of the 2 days for tickets, and that they had mislabeled the listing on their website. (They still havent taken down that listing) I told Gametime I will cancel the order with my credit card company and get the tickets somewhere else. In January Gametime reached out to me asking for me to send them back the Thursday tickets as they issued them to me accidentally. When I looked at my account I saw tickets for ****************** I asked them if they had rectified the order which they told me they did, and I was all set. Now confirming a second time for me that I was receiving two tickets for Friday. (Once when I made the initial purchase with the Gametime Guarantee and a 2nd time with a *** named ***)When the ******* issued tickets a few weeks ago I looked in my account to see that I was still missing 2 Friday tickets. After connecting with *** who provides the tickets they confirmed for me that 2 tickets still needed to be issued by Gametime for Friday. So now back at square one here I am again trying to find a solution to what I am owed by Gametime. Their ***s are completely unable to help me or put me in touch with a manager who has the authority to resolve this issue, so this leads to me to contacting the BBB for additional help in resolving this issue.Additional Documentation available at request

  

  Business Response

  Date: 05/09/2025

  To the Better Business Bureau,
  
  Thank you for the opportunity to respond to this complaint. We appreciate the customers detailed account and understand how meaningful this experience is intended to be for them and their father.

  We are currently investigating this case with urgency and are working directly with our ticketing and fulfillment teams to determine whether we can secure the Friday tickets that were expected. If we are unable to fulfill the Friday portion of the order as initially believed, we will offer a full or partial refund accordingly and in line with our Gametime Guarantee.
  
  We apologize for the delays in response and escalation and for the difficulty the customer has faced in resolving this matter. Our team will follow up directly with the customer to confirm current status and ensure a resolution is reached promptly.

  Sincerely,

  Gametime

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, There head customer relations team reached out to me and resolved and rectified my terms this morning. This case can be closed 

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely frustrated. I purchased Beyonc tickets for my friends and I. Game time app was very glitchy so it placed two orders. We immediately called back and they refused to give me a refund so they gave me acredit. I still kept three tickets when I went to the event, which was the Beyonc concert when I went into scan at the concert it stated that the tickets were used. I was instructed to go to the box office. The box office told me that these tickets were used by somebody else when I called Gametime the next day, which means I could not go into the venue to watch the concert they told me that they would not refund my money because it showed the tickets were transferred to somebody else. I never gave that authorization, and there was fraud on this account. they refuse to help me no supervisors available to speak to. Everything is done via email horrible customer service.

  

  Business Response

  Date: 05/03/2025

  Dear BBB,

  Thank you for allowing us to respond to this claim. We understand and regret the frustration this customer experienced surrounding their ticket purchase for the Beyonc event. At Gametime, we aim to provide seamless service and resolve all concerns as fairly as possible, and wed like to offer some clarity on this situation.
  
  The customer in question placed two separate, valid orders for the Beyonc event through our platform. At the time of purchase, both the billing ZIP code and transfer email were provided and confirmed, which met our purchase verification standards. Shortly after, the customer contacted our support team, stating the second order was placed in error. While all sales on our platform are final per our policy, we made an exception and agreed to issue Gametime credit in exchange for a return of the mistakenly purchased tickets. The customer accepted this resolution and returned 3 of the 6 tickets for credit.
  
  The remaining 3 tickets were successfully delivered to the email address provided: ************************** via a secure Ticketmaster transfer link. These tickets were accepted in the customers mobile wallet. ********************** was not made aware of any entry issues until after the event had concluded. At that point, we were unable to troubleshoot or provide replacements.
  
  As a marketplace, Gametime does not hold or manage ticket inventory. Tickets are transferred directly from the seller to the buyer using the events authorized transfer platform. After reviewing the case, our Resolutions Team confirmed with the seller that the tickets were successfully accepted into a mobile wallet linked to the buyer's email. Two of the tickets (seats 23 and 24) were subsequently transferred to other individuals from that same mobile wallet account.
  
  While we understand the customers concern about possible unauthorized activity, Gametime cannot be held responsible for what occurs within a customers Ticketmaster account or mobile wallet after delivery is completed. Unfortunately, if there was any form of unauthorized access, that is a matter between the account holder and Ticketmaster directly.
  
  We remain committed to supporting our users and sincerely regret that this experience did not meet the fans expectations. We hope this clarifies our role and actions taken in response to the situation.
  
  Sincerely,

  Gametime

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 6 tickets to a *** baseball game. GameTime NEVER delivered them. I called in for support and was put on hold a long time, then told I just had to wait. Meanwhile the game started. I went back and forth with GameTime but they REFUSED to refund the tickets so my kids and I were stuck outside the ballpark. GameTime even texted me at 6:16pm and said they'd set a 6:18pm deadline for me to get the tickets. The tickets never came. They texted me and told me to contact GT if I didn't have the tickets by 6:18pm, but then did NOT respond to my multiple text messages. Because we were kept waiting and waiting and waiting, we couldn't buy new tickets...GameTime REFUSED to refund the ones it NEVER delivered. Finally, after 1 1/2 hours of waiting around, GT said it would refund our purchase. By now, we were hungry and tired. We had missed too much of the game to purchase new tickets from the ballpark. GameTime ruined the night for us. I am sure they will respond to this review with platitudes and "I'm sorry" but that does nothing to fix the night they ruined and the our time that they wasted. Ideally, I'd like reimbursement for all my wasted time, and that of my kids who were pretty disappointed. But, I can't imagine GameTIme will actually step up and do the right thing. So, I'd settle for reimbursement of my $40 parking fee since I drove to the ballpark and parked for the event and NEVER got the promised tickets.

  

  Business Response

  Date: 05/01/2025

  Hello,

  Thank you for the opportunity to respond.
  

  We are truly sorry for the experience this fan and their family had. Attending a baseball game should be a fun and memorable outing, and we deeply regret that, due to a breakdown in the ticket delivery process, that opportunity was missed. Waiting outside the venue with children while trying to get help only to miss most of the game is understandably frustrating and disappointing, and we take full responsibility for the inconvenience and disruption caused.
  

  After reviewing this case, we confirmed that the tickets were not delivered as promised, and our support team's response fell short in both timing and effectiveness. While a full refund was eventually issued, we recognize that it does not fully account for the time, stress, and disruption the fan experienced.
  

  To acknowledge this, we have updated the resolution to include not only the full refund of the original ticket purchase, but also an additional $100 in Gametime credit as a gesture of goodwill. Weve communicated this resolution directly to the fan via email.
  

  We sincerely appreciate this feedback, as it helps us continue to improve our service and support especially during high-pressure, time-sensitive situations. We remain committed to providing better experiences going forward.
  

  Sincerely,
  

  Gametime

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A $75 concert ticket to a standing room venuewas purchased by way of Affirm and distributed through Gametime. The amount was later charged for $193 and disputed. However the venue was not even selling tickets at that price and all of their prices included fees. We provided the ticket, ticket link, with the cost printed on the ticket to Affirm to dispute the billing. We also attempted to get the correct refunded amount and/or billing adjustment from Gametime who has refused and has presented half truths to Affirm. Through deceptive practices Gametime has not shared the ticket link sent was in a different purchasers name. If I were to contact the purchaser surely they would confirm they were "reselling" their ticket. Gametime should not utilize their services to engage in deceptive practices and then attempt to present "evidence" of ticket purchases with another purchasers full name. Unfair practice to that individual. The name noted is quite unique and would more than likely be easily located. See evidence with the actual concert annoucemet with the ticket prices, the actual ticket downloaded with the bar for entry, and photo proof of attendance in a standing room only facility.

  

  Business Response

  Date: 05/01/2025

  Hello,

  Thank you for the opportunity to address this matter.
  

  We understand the concerns raised regarding the pricing of tickets purchased through Gametime, and we appreciate the chance to clarify how our platform operates.
  

  Gametime is a resale marketplace, meaning we do not own or set the original "face value" of tickets. The face value refers to the price originally set by the event organizers or venue at the time tickets first go on sale. Once tickets enter the secondary market including platforms like Gametime prices may fluctuate above or below face value depending on market demand. We work hard to ensure fans have access to tickets at competitive, real-time market prices, and the price paid on our platform reflects that dynamic pricing environment.
  

  In this case, the ticket in question was valid, successfully delivered, and granted entry to the event. While we understand the fan's frustration with the cost discrepancy between the resale price and the original ticket price, the amount paid was determined by market value at the time of purchase not by deceptive or unfair pricing practices.
  

  Regarding the Affirm dispute, we provided the necessary documentation confirming the ticket was delivered and used, including a screenshot of the ticket that displayed its barcode and section details. We understand the concern about the original purchasers name appearing on the ticket; however, this is standard with many resale transactions. The resale of digital tickets often involves the transfer of tickets originally issued to another individual. These tickets remain valid for entry once transferred, and this process is widely accepted and supported by the industry.
  

  While we strive to be as transparent as possible in our communication with both fans and partners like Affirm, we regret if any aspect of our explanation was perceived otherwise. Gametime does not knowingly present misinformation, nor do we share personal information beyond what is necessary to validate ticket authenticity and delivery.
  

  We stand by the resolution provided in this case, as the ticket was valid, the transaction was fulfilled, and no service failure occurred on Gametimes part. That said, we always welcome feedback and are continuously working to improve our service and transparency to better support our fans.
  

  Best,
  

  Gametime

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 tickets to ******* on 4/28. Listing did not indicate obstructed view. Reached out but **************** was closed. contacted customer support. They state my app says limited, but that information is not displayed until post purchase. There were many options at this price point. I would not have bought obstructed. I asked for proof of the listing showing obstructed and they can't provide. As I did see the show I am asking for a 50% refund. I think that is reasonable

  

  Business Response

  Date: 04/30/2025

  Dear BBB,

  Thank you for bringing this matter to our attention regarding the ticket purchase for the Beyonc event on April 28th.

  We have thoroughly reviewed the case, including our internal listing data and the communication with the customer. The tickets in question were accurately labeled as limited view at the time of purchase. This designation was clearly indicated by an icon of an eye with a slash through itan industry-standard visual cue representing a limited or obstructed view. This icon appears directly on the listing prior to checkout.
  
  Additionally, the screenshots provided by the customer in their outreach to our Customer Support team further confirm that the listing displayed this limited view status. This information is also reflected in the order summary, which only includes such designations if they are part of the original listing.
  
  As a ticket marketplace, Gametime works to provide fans with as much transparency as possible. We rely on the accuracy of the information provided by sellers and take extra care to reflect any important seat details, such as restricted views, before purchase.
  
  While we empathize with the customer's disappointment regarding the view at the event, there was no error or omission in the listing itself. Because the limited view was accurately disclosed prior to purchase, we are unable to issue a refund in this case.
  
  We appreciate the opportunity to respond and clarify the situation, and thank the Better Business Bureau for facilitating this communication.
  
  Sincerely,

  Gametime

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/13/25, I purchased 2 tickets to a ******* game through Gametime. Despite purchasing in good faith, our original tickets had issues and werent delivered and every other ticket Gametime offered us also had issues forcing me to spend hours on the phone with support the morning of the event. Although replacement tickets were eventually issued, they were not delivered until halfway through the fourth inning, meaning we missed a significant portion of the event we paid ****** someone currently undergoing breast cancer treatment and living with lymphedema, ******************* and limited mobility, this situation placed undue physical and emotional stress on me. Standing outside the stadium in the ***** for an extended time, given my health condition, was unsafe and unacceptable.Gametime offered a $110 credit, which does not sufficiently cover two comparable tickets in ************* nor adequately address the hardship and loss of experience caused. I requested a more appropriate resolution and was denied. $110 isnt even the price of a full ticket we purchased. I am seeking either a full refund or a credit that accurately reflects the experience and the risk caused by Gametimes failure to deliver the product in a timely and reliable manner.Desired Resolution:A refund of my original ticket purchase OR a credit sufficient to cover two comparable ******* tickets.

  

  Business Response

  Date: 04/29/2025

  Dear Better Business Bureau,
  
  Thank you for bringing this matter to our attention. We are truly sorry to hear about the difficulties ****** experienced, and we sincerely regret the additional stress this situation caused, especially given her current health challenges.
  
  At Gametime, we strive to ensure a seamless and supportive experience for all of our customers, particularly during important moments like attending a live event. While replacement tickets were ultimately issued, we understand that the delay in delivery caused ****** to miss a significant portion of the game, and we deeply regret the impact this had on her day.
  
  After a thorough review of the situation, and in acknowledgment of the inconvenience and hardship caused, we have issued a full credit in the amount of $236 to ******** Gametime account. This credit is immediately available within her Gametime profile and will remain valid for use for the next two years from today's issuance date. This allows her the flexibility to select an event of her choice at a time that is right for her.
  
  We appreciate Jaclyns feedback, and while we are unable to issue a refund in this case, we hope the full credit helps provide a better future experience. If there is anything further we can assist with, we welcome ****** to reach out directly to our Fan Happiness team.
  
  Thank you for the opportunity to resolve this matter.
  
  Sincerely,

  Gametime

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ticket for the Braves VS. ************ baseball game on the gametime app for $500 because on the ticket itself it says "food and beverage included" as well as "club access." I would not have ever in a million years bought this ticket if it had not included food and beverage (as it says). When I get there, the help desk at the baseball game for the ************ says they as an organization do not even do "all inclusive" or "food and beverage included" and that anyone can go into the club and buy things as everything is for purchase. They said they have never done this and that they have had several people like myself buy tickets from Gametime that says everything is included when it is not. He said, they have considered reporting Gametime to the BBB themselves since he has seen "close to 100" people buy this for the all-inclusive perk only to be disappointed. Gametime blatantly is lying about this even being a thing at this ballpark and is purposely misleading. When I asked Gametime for a refund they said that all they can do is $100 back on my account. They said if I had wanted a refund I should not have gone into the game. How was I supposed to know they were lying about what was included? I even tried to seek help from them at the game and Gametime did nothing. What is worse is they are still selling the exact same ticket online that still says "food and beverage included." A complete sham. I want my money back and for them to stop the misleading practices.

  

  Business Response

  Date: 04/29/2025

  Dear BBB,

  Thank you for bringing this to our attention.
  
  We sincerely apologize for the disappointing experience the customer had when attending the ****** vs. ************ game. At Gametime, we take concerns about ticket descriptions and customer trust very seriously. We understand the frustration and disappointment caused when the experience received does not match what was advertised.
  
  Upon receiving this complaint, we immediately investigated the listing in question. We have confirmed that there was an error in the description regarding food, beverage inclusion, and club access for this particular event. We have taken steps to correct the listing to prevent any future misunderstanding for other fans.
  
  We have already reached out directly to the customer via email to inform them that a full refund has been processed back to their original form of payment. We believe this is the right thing to do given the circumstances, and we regret that this issue occurred in the first place.
  
  Additionally, we are reviewing our processes with our marketplace sellers to ensure that all ticket information provided on Gametime accurately reflects the benefits offered by the venue. Transparency and customer trust are priorities for us, and we are taking corrective actions to help ensure that situations like this do not happen again.
  
  We again apologize for the inconvenience and disappointment caused. We appreciate the opportunity to address and resolve this matter.

   

  Sincerely,

  Gametime

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tickets in two separate orders from the game time app on April 20th for the April 25th ************** baseball game. The order numbers were #VVL8B7K5RJ and #8TL573DWT7. The purchase price was a total of $196, which consisted of two separate $98 orders. The seats were section 133, row 14, seats ***** and *****. The April 25th was cancelled due to weather and rescheduled to April 26th at 6:10. My guests and I couldn't make this makeup game. I contacted game time and told them we couldn't make it. They said there wasn't anything they could do. There wasn't ample time to resell the tickets due to the quickness of the reschedule and the delay in feedback from game time. I'm looking for a refund of $196 from game ********** Thanks. **** ******.

  

  Business Response

  Date: 04/30/2025

  Dear BBB,

   

  To the Better Business Bureau,
  
  Thank you for forwarding the concern submitted by **** ****** regarding his ticket purchases for the April 25th ************** game.
  
  We have reviewed the case and can confirm that Mr. ****** purchased two separate orders (Order #VVL8B7K5RJ and Order #8TL573DWT7) totaling $196 for four tickets in Section 133, Row 14, Seats 1114. The game scheduled for April 25th was postponed due to inclement weather and officially rescheduled to April 26th at 6:10 PM. The tickets purchased remained valid for the new date, as communicated by the event organizers.
  
  As a ticket marketplace, Gametime is required to follow the policies set by event organizers and teams. In the case of a postponement where tickets remain valid, we are not authorized to issue refunds. These policies are clearly outlined in our Terms of Service and Postponed Events policy on our website.
  
  While we understand and sympathize with Mr. ******* situation and regret that he and his guests were unable to attend the rescheduled event, we are unable to offer a refund under these circumstances. Fans in similar situations often choose to list their tickets for resale through our platform or transfer them to friends or family who are able to attend.
  
  We appreciate the opportunity to clarify our position and thank the Better Business Bureau for allowing us to respond.

  Sincerely,

  Gametime

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23256226
  
  I am rejecting this response because: there is no resolution. There's just saying there's nothing we can do.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 04/30/2025

  Dear BBB,

  We appreciate Mr. ******** follow-up and understand his frustration regarding the rescheduled ************** game on April 26th.
  
  As noted in our previous response, Gametime operates under a final sale policy, which is clearly communicated in our Terms of Service. In this case, the event on April 25th was rescheduled, not canceled, and the original tickets remained valid for the new date and time. This policy aligns with standard industry practices, as ticket availability and pricing are dependent on live event conditions and resale windows.
  
  We also recognize the inconvenience caused by the short notice of the reschedule. However, because the event was still held and the tickets were honored, we are unable to issue a refund.
  
  While we truly empathize with the situation, this remains our final determination in accordance with our stated policies.

  Sincerely,

  Gametime

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23256226
  
  I am rejecting this response because: I was not even able to exchange the tickets, which the tigers offer. Since I went through game time, I was not allowed to even exchange the tickets. See the pic.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tickets to a ******* game with the Gametime app. I purchased 4 tickets specifically in a suite in section 220a. The payment went through and was okay for hours. Then I recieved a text message that my tickets were being replaced with completely different tickets that are not even close to the same value. I messaged support to inquire about this as I did not make any changes. The support agent **** told me that apparently I accepted a request to change my tickets which I did not. He was very rude to me and told me that it was my fault that I have these new tickets and that I cannot get my original ones back.

  

  Business Response

  Date: 04/28/2025

  Hello,

  Thank you for the opportunity to respond to [Fan's Name]s complaint regarding their ticket purchase for a **************** game through the Gametime app.
  

  After a thorough investigation, our records confirm that when the originally purchased tickets became unavailable, a replacement offer was extended to the buyer. As per Gametimes standard process, all replacement offers allow fans the choice to either accept the new tickets or decline the offer and receive a full refund instead. In this instance, the customer accepted the replacement tickets.
  

  It is important to clarify that once a replacement offer is accepted, the transaction is considered final under Gametimes sales policies. This ensures transparency and consistency for all parties involved. Had the customer declined the replacement offer, they would have been eligible for a full refund at that time.
  

  Regarding the customer's comments about their interaction with our agent, we have reviewed the communication and confirm that the agent acted appropriately and in full accordance with our policies. While we regret if the customer found the interaction unsatisfactory, the agent's role was to accurately explain and uphold the established policy.
  

  Given that the replacement was accepted and the sale finalized, we respectfully maintain that a refund is not warranted in this case.
  

  We appreciate the opportunity to provide this clarification.
  

  Best,
  

  Gametime

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im pretty sure I purchased tickets the second week of April for like $28, which in the end is not a lot of money.The issue I am running into is that I bought tickets on Gametime for the Tigers game at ************* 4/25 for the 6:40 game which got rained out and postponed for 4/26 at 6:10. I cannot attend this game due to having to work, but I cant get anything through *** themselves because I bought through Gametime. I originally asked for a refund because I cannot attend, and they said no. I would be content with even tickets to a new game I can actually attend. Ive tried to give away and sell the tickets for even $5 and no one can go or wants them. Im frustrated with Gametime for not working with me at all because they claim being a marketplace seller makes it so they dont have to refund or make ******* this point, it feels like theyre stealing money from me and I understand that they have their own policies in place, but I drove an hour and a half to ************* before they announced (after doors opened, mind you) its rained out and postponed. So I was at the park, ready for the game, and Ive gotten nothing from any of this.I paid for goods that I cant even use. It feels like Gametime is hoarding money on these ticket sales and punishing those who cannot attend the new date.If this were Ticketmaster, they offer refunds if those cannot make the new date. ******* has done the same. So why is Gametime holding back?

  

  Business Response

  Date: 04/26/2025

  Dear BBB,
  
  Thank you for bringing *******s concerns to our attention. We appreciate the opportunity to address the situation and clarify our policies.
  
  First and foremost, we sincerely apologize for the frustration ******* has experienced. We absolutely understand how disappointing it must have been to travel to *************, only for the game to be postponed after arrival. We recognize the time, effort, and excitement that goes into attending an event, and were sorry this experience did not go as planned.
  
  Regarding the request for a refund: As a secondary marketplace, Gametime does not own the tickets listed for sale on our platform. Because of this, our policies differ from those of primary sellers like Ticketmaster or *** directly. Per our Terms of Service, we are only able to offer refunds if an event is officially canceled and the tickets cannot be used for a rescheduled date. Since the ****** game was postponed and the original tickets remained valid for the new date, our policy does not allow us to issue a refund. However, we always encourage fans to attempt to resell their tickets if they are unable to attend the rescheduled event.
  
  That said, we truly understand *******s situation, especially considering the travel involved and the scheduling conflict with the new game date. While we are unable to process a monetary refund, we would be happy to issue a full Gametime credit for the original purchase amount. This credit can be used toward any future event through our platform, and we hope it will provide ******* with the flexibility to attend another game or event that better fits their schedule.
  
  We value our fans and always strive to make things right when unexpected circumstances arise. ******* is welcome to reach out directly to our Fan Happiness with any further questions.
  
  Thank you again for the opportunity to respond.
  
  Sincerely,
  Gametime

  Customer Answer

  Date: 04/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
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