Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Coinbase, Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCoinbase, Inc

    Financial Services
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Coinbase vs. New York State Department of Finance
    On January 2, 2023, Coinbase entered into a settlement agreement with the New York State Department of Financial Services’ (DFS.)  

    The settlement stems from a 2020 examination that found that between July 1, 2018, through December 31, 2019, Coinbase had significant failures in their compliance program that caused the company to be in violation of New York banking law and DFS regulations. According to court documents in 2020/2021, Coinbase did take steps to remediate issues but due to the company’s growth by the end of 2021, the company’s compliance situation reached a critical stage. Where deficiencies were found included their Know-Your-Customer/Customer Due Diligence (“KYC/CDD”) procedures, their Transaction Monitoring System (“TMS”), and their OFAC screening program. The examination also found that Coinbase failed to conduct adequate annual Anti-Money Laundering (“AML”) risk assessments. The failures allowed the platform to be vulnerable to serious criminal conduct.

    As part of the consent order Coinbase will pay a $50 million penalty, invest an additional $50 million into its compliance program and continue to work with a DFS appointed Independent Monitor.

    Additional business information

    Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    SECURITIES AND EXCHANGE COMMISSION -against COINBASE, INC. AND COINBASE GLOBAL, INC.
    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

    On July 6, 2023, the Securities and Exchange Commission (SEC) charged Coinbase and Coinbase Global Inc. (Case 1:23-cv-04738) with operating and trading crypto assets as an unregistered national securities exchange, broker and clearing agency. Coinbase is also being charged with failure to register the offer and sale of its crypto asset staking as a service program as well as operating as an unregistered broker through two services it offered investors through Coinbase Prime and Coinbase Wallet.

    According to court documents, it is alleged that since 2019 Coinbase has been offering these services in violation of multiple registration provisions of the Securities and Exchange Act. Failure to register deprived investors of protections which include inspections by SEC, recordkeeping requirements, and safeguards against conflicts of interest.

    The case is currently pending.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 460 Customer Reviews

    Customer Complaints

    3,212 complaints closed in last 3 years

    1,674 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Headquarters
    San Francisco, CA 94111-5235
    BBB File Opened:
    9/12/2013
    Years in Business:
    12
    Business Started:
    5/12/2012
    Business Started Locally:
    5/12/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    3500

    Industry Tip

    BBB Tip: How to shop for financial services

    Customer Complaints

    3,212 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/09/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I recently got a coinbase card ,funded it and used it like a regular card bought crypto,used the apl and then ine day i recieved a notice saying my card was restricted as well as my account i have 2357$ in c as sh balance and 79$ crypto.*** talked to them cointless times over **** and direct phone calls they tell me they apologize but i no longer have the ability to trade exchange deposit or withdrawl on their platform.they gave no reason they always say hold while they look into my account but tell me nothing they hangup on wont give me a reason.theyre giving me no access to my funds and are giving me the run around.they lie about being able to transfer me to a supervisor or account specialist.i havent sent crypto to anyone done anything wrong.i dont care about using their platform i want my money im about to be ho.eless and without a car because of this.its been over wwks ive been trying about every other day.get same reaction response.nothing.
    Read More

    Customer Reviews

    460 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chantez F

    1 star

    07/17/2024

    All I tried to do is do a quiz on the app , which involved there counterpart or whoever, asking me to move some of my vechain into veworld for completion... I did but then after trying to place my currency back in one spot , with I don't know how many attempts, my investment doesn't make it back to me. I got spinned around in circles about my transaction for a full day, my cash supposedly disappeared into thin air and I am supposed to track it down as they say on my own.... I feel like they owe me not only my $21.96 or whatever it was but quadruple that for my hard efforts to retrieve what is mine to no avail.... It seems impossible for them not to figure out where my cash is at , when the only sending reference is in there app/ business format.

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.