Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has sold my information to another company without any knowledge or proof .This account is not mines and I ask them numerous times to validate the date and send to me and did not. Under the fair act law the are violating law 15 USC ****.

  

  Business Response

  Date: 01/28/2024

  Dear ******,
  Thank you for sharing your experience. We identified multiple requests related to this case, and have responded accordingly via Experian. If you have additional information about the details of the account in question and the information furnished on your credit report, please send this information to ******************************************. 
  

  Thank you,
  Fundbox
  

  
  

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an account with ********************** since February 2021 and have never missed a payment. For the past month they have been telling me that they are having trouble connectong to my bank account using Plaid. They tell me the trouble is between my bank and Plaid and that they are working with them to resolve the issue. I am getting no answers from Fundbox on the ussue but have been ib contact wwith both Plaid and my bank and they are unaware of the issue. I have looked at options with another lender that uses Plaid and they had no problem connecting to my bank. Seems the issue is either with Fundbox or someone is not telling me wht the real issue is.

  

  Business Response

  Date: 12/04/2023

  Dear ******************,
  Thank you for reaching out with your concerns about your Plaid connection. Our technical support team, with whom youve been in contact, confirmed that they escalated this issue to Plaid as quickly as possible in early September. We learned the financial institution in question may limit the ability to share data for certain bank accounts in certain scenarios. A successful data connection depends on how all of the involved parties (including Fundbox) integrate and communicate with each other (on the technical side); and what may work with one company may not work with another.

  All that said, Fundbox is exploring potential solutions for you and other customers experiencing  a similar issue. As we identify something that will work, we will let you know. Please do not hesitate to continue communicating with us through our normal channels (via our Support team), and we will provide any new updates as they come. 
  

  Thank you,
  Fundbox
  

  
  

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/16/2023 I logged into my Fundbox account to payback a couple of my draws early. Upon logging in it gives me a notice that my ability to draw funds has been paused until further review. It gives not explanation and in fact tells me I will not receive an explanation until 10 days after I pay my account in full. It does give me the option to keep paying my regular payments with no explanation. I have been a client for over 3 years and in that three years I have never missed a payment and have been given several credit increases. When you count on a line of credit to make business decisions, you hope that you are dealing with a company will not make such sweeping decisions. I have always recommended FundBox for my fellow small business owners. It looks like they are changing their business model or using non-financial (ESG) information to make their decisions. Either way, if we can't count one them, perhaps it's time to move on.

  

  Business Response

  Date: 11/01/2023

  Dear ******************,
  We reviewed your account as part of our investigation of this complaint. It is a *************** practice for creditors to review revolving line of credit accounts on a regular basis, and to take action based on the results of those reviews. This is what happened with your businesss account starting in mid-October 2023, when your account became subject to an additional review once certain conditions were met. As you noted, one of those conditions is to pay down your balance (according to your existing payment schedule, unless you choose to pay early). 
  

  As part of our evaluation of the health of our business customers, Fundbox looks at a number of data points that you made available for our ongoing review. As part of this response, Fundbox prepared a letter explaining the specific reasons for the actions we took related to your companys account with us.
  

  If you have any additional questions, please feel free to reach out to ********************************** or ***********************************.
  

  Thank you,
  Fundbox
  

  
  

• Initial Complaint

  Date:09/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've asked them for years if they would report my payments to my business credit but they didn't offer it at the time. Now they are offering reporting to the credit bureaus but refuse to report any of the past payments with zero late payments to them.I want them to report my info to help my business build credit.

  

  Business Response

  Date: 10/06/2023

  Dear *****,
  Thank you for sharing your feedback regarding how we report our customers information to the business credit bureaus. Over the years we have heard from many of our customers (including you) that they want us to report their payment performance to the business credit bureaus, and we were excited we could make that a reality this year.

  As with any major change, we had to make several decisions on how we would make this enhancement happen. As you noted, our current plan focuses on reporting payment data from our launch date moving forward, and does not include reporting of payments made before we launched this feature. Like we did before, we will continue to track our customer feedback as we evaluate the feasibility of including historical payment data at some point in the future.

  Thank you again for sharing your thoughts. We value you and your business, as well as the lessons we can learn from hearing about your experience with Fundbox.

  Sincerely,
  Fundbox
  

  
  

  Customer Answer

  Date: 10/07/2023

   
  Complaint: 20671214
  I am rejecting this response because:
  

  As a business owner and customer with a perfect record, I would expect in the spirit of supporting the businesses that have supported you faithfully, there should be some consideration on making exceptions to these decisions on a case by case basis.

  I operate my business in this way and attribute how I treat my customers to the longevity of my business and success. If I didn't make exceptions I'm not sure I would still be in business.

  If I could report this to credit agencies I would but I have zero recourse to any action beyond what Fundbox can do on their end. I would pay for a service to do this for me but that is not even an option. In my opinion, I have paid Fundbox to do this for me with the amount of interest I've paid to them, because I do not have business credit, border lining on "usury" when it comes to how much interest I've been charged over the years.

  Now having made this simple request that would take little effort on your end to say NO is insulting and therefore this response is unacceptable.

  Any time someone asks me if they should use Fundbox I don't think I can recommend you. I will instead teach them what I'm doing to build my credit so they can do business with banks who charge interest that will not damage their business as I've been damaged over the years.
  

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over 7 years, I remained a dedicated customer of ********************, putting my faith in the integrity and consistency of their services. My commitment was evidentI never missed a payment deadline and strictly adhered to all their terms. Imagine my dismay when, without any forewarning, my account was suddenly frozen and thrust into review on September 7, 2023. What was even more distressing was the unexpected demand to settle my entire outstanding balance, all without a shred of explanation or prior notification.Despite seeking clarity, FundBox has yet to furnish any meaningful justification for this sudden and jarring decision. This approach not only undermines their professionalism but also raises questions about their transparency and commitment to fair business practices.To those considering or currently using FundBox, I strongly advise vigilance. Trust is reciprocal, and when a company breaches it so unpredictably, it casts doubts about the longevity and quality of such a partnership.

  

  Business Response

  Date: 09/21/2023

  Dear ******************,
  We reviewed your account as part of our investigation of this complaint. It is a *************** practice for creditors to review revolving line of credit accounts on a regular basis, and to take action based on the results of those reviews. This is what happened with your businesss account starting in early September 2023, when we notified you that your account would be subject to review.

  As part of our evaluation of the health of our business customers, Fundbox looks at a number of data points that you made available for our ongoing review. As part of this response, Fundbox will provide you a separate letter explaining the specific reasons for the actions we took related to your companys account with us. 

  Our Customer Support Manager also reached out to you to discuss your account, and is available to discuss further if needed. Alternatively, if you have any additional questions, please feel free to reach out to ***********************************.

  Thank you,
  Fundbox
  

  
  

• Initial Complaint

  Date:08/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was randomly selected for review with no explanation no one I talk to can give me and explanation to the reason why line of credit was frozen I initially had line of credit for $18,500 they closed saying it was due to inactivity I had to reopen for them just to offer me a $2500 line of credit now my account is froze because they have and inaccurate credit score they report my credit score was a 562 from Experian on august 8th I have clear evidence that wasnt my score but all they do is tell me I need to contact Experian when this is clear mistake in their end. I feel discriminated against for a customer who has responsibly used my line of credit never payed late with fundbox nor have we ever had a problem until now I dont feel like I should be singled out and not have clear answers as to why. I want my line of credit back that I worked for to earn. I want clear answers and not a generic run around.

  

  Business Response

  Date: 09/07/2023

  Dear ****************,
  We reviewed your account as part of our investigation of this complaint. It is a common industry practice for creditors to review revolving line of credit accounts on a regular basis, and to take action based on the results of those reviews. This is what happened with your businesss account starting in early May 2023, when we notified you that your account would be subject to review. In late August 2023, we completed the review and communicated its outcome to you via email.

  As part of our evaluation of the health of our business customers, Fundbox looks at a number of data points that you made available for our ongoing review. As part of this response, Fundbox will provide you a separate letter explaining the specific reasons for the actions we took related to your companys account with us.

  Please note: Currently your account is not permanently closed, and we will conduct another review in early 2024.

  Regarding your concerns about your credit score information, we confirmed the information we provided to Experian, and the report that was returned, aligned to the details you provided when you completed your application for credit. Fundbox uses both FICO9 and VantageScore 4.0 in its credit reviews. These scores *** vary compared to other scoring models that other creditors *** use, or that *** be available directly to you. Because Fundbox does not control the scoring model or the consumer report data that is returned from Experian, we encourage you to dispute any errors or inconsistencies directly with Experian or the creditors who *** be furnishing the incorrect information to Experian. 

  If you have any additional questions, please feel free to reach out to ***********************************.

  Thank you,
  Fundbox
  

  
  

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is using ai to make decisions. They do not report credit history correctly and they discriminate against all people. This is not a real company. These are bots and no human works there. This is not a real company!

  

  Business Response

  Date: 08/17/2023

  Dear *************************,
  Thank you for sharing your review of Fundbox. We investigated your recent interactions with us, and due to the series of profane emails you sent us, we agree to cease any further contact with you. 

  Fundboxs mission is to provide products and services to small businesses to help them grow. Our team members (all human) use care in developing systems that support our mission, and a big part of that is ensuring we are fair and responsible in how they work. While we understand you do not want us to contact you further, and will honor that request, if you have any additional constructive details to share with us, please do so at ***********************************.
  

  Thank you,
  Fundbox
  

  
  

• Initial Complaint

  Date:07/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being discriminated against and my business being unilaterally targeted without just cause. I am experiencing major disruption on my business because I qualified for a business unsecured credit line upon which i drawn on when i pay. I have paid more than 4 times over 2 year any and all and the company is committing consumer fraud and deceptive practices for ex my ability to draw funds is unilaterally stopped, no matter what taxes I upload or paid I never received an increase which is advertised falsely. My account is always under review and no rep truly can provide details why a business line having its one qualification needs personal credit validation. They are violating their credit agreement with invented policies and ive been cheated out of my investment in this credit line for business over others. I want them to remove any and all holds from my account that have no legal or rational basis. Stop the arbitrary review.

  

  Business Response

  Date: 08/03/2023

  **********************************,
  We reviewed your account and account history as part of our investigation of this complaint. Considering the nature of and number of issues you presented here, we would like an opportunity to have someone from our management team reach out and talk through your questions and concerns. During this conversation, we would like to focus on these key areas:
  

  1. Regular credit reviews for line of credit accounts.
  2. Variables considered during credit reviews.
  3. The use of personal and business details for a business line of credit.
  

  Please expect a phone call from our Customer Support Manager soon. If you are not available when they call, we will send a follow-up email to set up some time to meet. We appreciate your candor in providing this feedback, and hope to provide you the information you need.
  If you have any additional questions, please feel free to reach out to ***********************************.
  

  Thank you,
  Fundbox
  

  
  

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20331194
  
  I am rejecting this response because: I only received a missed call, there is no evidence that they will "call me" I would like communication in Writing. Further as to regular credit reviews the Credit agreement states that we are mutually agreeing to a business credit line, it also has terms referring to not mixing funds for business or personal together....YET fundbox wants to speak about alleged "regular credit review" of my PERSONAL credit which is NOT in the agreement, I did not sing a guaranty and this credit line was solely given to me and repaid by my business ASEL LEGAL LLC and NOT *********************** personally. After further review of the credit agreement there are no events of default nor rights to close the credit account due to the owner of the business's personal credit. It is arbitrary and to resolve this I would like ***************** line which I have established for 2 years for my business and increase my credit line as I was promised for two years. Closing the account unilaterally without cause is a breach, consumer fraud, and arbitrary and affects my business credit negatively.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/11/2023

  *****************,
  Unfortunately we were not able to connect with you via telephone to talk through your concerns. As you requested, we are sending you additional information via email. Upon reviewing this message, please let us know if you have any additional questions. Also, if you would like to discuss this further, let us know and we can set up some time to discuss.
  

  Thank you,
  Fundbox
  

  
  

• Initial Complaint

  Date:07/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We worked with Fundbox for many years. They were good when things were good. As soon as we had one hiccup, they froze our account. We immediately resolved the error, but they requested we pay down our balance to reopen charging privileges. We did exactly as they requested. Once the account was paid down, they requested we pay our balance off. We again complied without hesitation. Once the account was paid in full, they closed the account (dropped us cold). WORST BUSINESS PRACTICES EVER!

  

  Business Response

  Date: 07/31/2023

  Dear **************,
  We reviewed your account as part of our investigation of this complaint. It is a *************** practice for creditors to review revolving line of credit accounts on a regular basis, and to take action based on the results of those reviews. This is what happened with your businesss account starting in early February 2023, when we notified you that your account would be subject to review once certain conditions were met. Once those conditions were met in late May 2023, we completed the review and communicated its outcome to you via email.

  As part of our evaluation of the health of our business customers, Fundbox looks at a number of data points that you made available for our ongoing review. As part of this response, Fundbox will provide you two letters explaining the specific reasons for the actions we took related to your companys account with us.
  Please note: Currently your account is not permanently closed, and we will conduct another review later this year.

  If you have any additional questions, please feel free to reach out to ********************************** or ***********************************.

  Thank you,
  Fundbox
  

  
  

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a loan with fund box. I was making my payments plan and then lost my employment and was unable to continue making payments. I was offered a settlement plan and asked to accept it but was told I had to make the first payment then. I did not have the payment at that time and asked could I have two weeks. They said they would call me back in two weeks. When I reached back out less than 2 weeks later, I was told the payment option was incorrect. I would have to pay in full. I asked for 30 days I did not have the full payment at that time. Now we are here and I called into make the settlement payment payment. No one at Fundbox answered so I left a message on April 13th or 14th. I called again on Tuesday April 18th and my account had been sent to collections. Collections will not accept the settlement amount offered to me by Fundbox. I made another settlement offer and they said no as well. They really are not working with me and are threatening litigation. All I want is to do is pay a reasonable settlement amount or a reasonable payment arrangement that I can actually keep. I would appreciate help so I can settle this account with **********************.

  

  Business Response

  Date: 04/27/2023

  Dear ********,
  

  Thank you for reaching out, and for your patience in trying to connect with our team to come to a resolution on your Fundbox account. Around the same time you submitted this complaint, one of our senior leaders was able to get involved, and contacted you to discuss further. We believe at this time we have come to a reasonable resolution with you, so no additional action is needed outside of what we and our partners agreed to with you.
  

  Please let us know if you have any questions or feel this status is not correct. Thank you!
  

  Fundbox