Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i just received a letter that they have paused my ability to draw on my account and while i spent a long time trying to figure out why ...I cant. Tried calling but i have been on hold forever and noone is picking up. I use the account frequently and have always paid them...i have zero clue as to why out of nowhere with zero notice that they would do this to my business. Again nothing is past due at all and they always get paid....I will never use this horrible company again as this is not what you do to small businesses already facing struggles. first they hardly give you anything at all, they never increase the line, and now this has happened. Not the right thing to do..... but that just reminds me to never use credit products and to whenever possible use your own money and you never have to face nonsensicle unethical things like this

  

  Business Response

  Date: 03/16/2023

  Dear ********,

  We appreciate your input. Transparency is important to us, and we work hard to make sure customers have the information they need to use our products and services and help their businesses thrive. Based on what you shared, it sounds like you might have additional questions about the actions taken on your account. For the specific reasons for the decision, please send a written request to the address below. We will provide you with a statement of the reasons within 30 days of receiving your request.
  

  ********************* c/o Fundbox
  *************************************
  *****, ** 75024

  
  If you would like to share any additional input, or have additional questions, please feel free to reach out to us at ***********************************.

  Thank you,

  Fundbox

  
  

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19522885
  
  I am rejecting this response because:

  This is the same generic bogus information they always give but they do nothing.  I did contact someone at their feedback email that they referred me to on another site but it was a waste of time...they decided to uphold their decision to unjustly do what they did still not being clear as to why....however when i further read into the letter because I was left guessing i speculated that it might have been a credit score change issue.  the problem is though the credit score that they had in their letter was and still is completely false.  I went so far as to showing them my credit score right from experian that showed the information they had was false....I emailed this to the person I had been working with and they flat ignored me.....so yes Im rejecting the response.  while the company is good in a pinch do not relay on them because they will burn you eventually and then give vague answers that leave you guessing ...better to go without in my opinion 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this company repeatedly to disconnect my bank account from their system. Unfortunately our business closed and I will have to pay this personally. They make this nearly impossible!1. I have asked that they stop direct debit more than 15 times. It was reconnected 11/15!2. They say support will call you back and they have not called back once 3. Their website says support is 8:00 - 8:00 EST but not available last night at 7:20 EST 4. This morning support is closed and says 8:00 CST time it opens!5. When I try to pay with debit or credit card over the phone, their system fails 6. They continue to debit the business account and do not allow connection to a personal account 7. They have cost me $140 in overdraft fees in the last two months

  

  Business Response

  Date: 12/02/2022

  Dear ************** - Thank you for your patience as we investigated the issues you shared with us via the BBB. We apologize for the challenges you experienced in reaching our Support staff while trying to resolve this issue; and our teams continue to value this feedback to see where we can make improvements.

  
  Regarding the specific issue related to your request to stop debiting the bank account on file, we have escalated this with our product and engineering teams to understand why our system was resetting your account;  and to ensure future requests like this do not result in the same experience you had. We know you have already paid off your outstanding balance, and thus this resolution may not have much of an impact, but please know that we take this kind of feedback seriously and our teams are working on this.

  
  As for your request for a reimbursement of bank fees ($140), we agree and one of our senior managers has been trying to reach out to discuss how we can send you those funds. Because your bank account information we have on file is for a closed account, we need to speak to you to get updated information so we can send you this reimbursement. Please reach out to us at *********************************** or respond to the emails from our management team and we can hopefully close this out for you shortly.

  
  Thank you again and have a great day.
  

  
  

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my wallet n want to catch up on my payment so I used my cashapp card to pay ****** cent to fundbox the payment went through on my side but read error from the dash board I than called up to fundbox to find out what took place Was told they do not except cashapp *********** would have to call cashapp to resolve the problem I call cashapp they say the payment is still ************** nothing they can do if it's still pending after 6 days they will refund my money 2 days later the payment says complete I call fundbox to find out what happen they calmed they never got this pay even thought on myside it went through I was thantold to send prove of *********** did just that even got the support agent to read it out loud so it can be recorded over the phone I than was told fundbox owes me money over the phone by the support agent n this should be handled no later than Monday even sent Mr a email saying the money shall be credited neither has happen each time I call its a new person now I can only talk to the person who calmed they were going to fix this Friday I feel flat out rob for 200 dollars nobody has gotten back d o I told them I'm contacting BBB n a lawyer

  

  Business Response

  Date: 08/15/2022

  ************** - The Fundbox team had initiated an investigation into the payment issue you experienced prior to us receiving this notification from the BBB. Our technical team was able to confirm there was an issue with how the debit card payment was recorded in our system. While this is a rare occurrence within our system, we have additional plans to help identify these issues in a more timely manner to help prevent you or other customers potentially having to wait for a posted payment to appear.

  
  Specifically for the payment you made, we updated your account records to reflect the payment as it was made; and we further waived any late fees or other fees that *** have resulted from any delay in getting these updates to you. One of our senior managers confirmed he was able to contact you on August 4 and talk about this resolution. We appreciate you and let us know if there is any additional information you need regarding this issue.
  

  
  

• Initial Complaint

  Date:05/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company is ********************** **** Fundbox is a SCAMME PLEASE STAY WAY FROM THIS LEGAL ROBERY SYSTEM. they give me a line of credit of **** dollars. Every time I use their flex pay system, they charge me more than 50 percent interest. If you need to destroy your business financially use them. PLEASE DON'T USE THEM. I TOOK IN THEIR TRAP. I REGRET THE *** I FILE FOR THIS C***

  

  Business Response

  Date: 06/03/2022

  We appreciate your input. Transparency is important to us, and we work hard to make sure customers have the information they need to use our products and services and help their businesses thrive. Flex Pay offers customers the ability to pay expenses via ACH, and then a 3-day window to repay the expense back to Fundbox. If the expense is not paid within that 3-day window, there are additional processes to help recover the amount owed. Based on what you shared, it sounds like you might have additional questions about Flex Pay and how it works. If you have not already heard from one of our team leaders, you should hear from someone shortly, so we can help with any additional questions you may have. If you would like to share any additional input, please feel free to reach out to us at ************************************