Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several withdrawal request from Oportun from my savings account. First request was 11/1/23. It is now 11/10/23. Other request made 11/7/23. No customer service number when you dealing with people money. ********* as soon as i get my money $2373.18.

• Initial Complaint

  Date:05/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding my account with your banking service. I transferred $1000 to my Digit account, but my account was frozen and suspended without any explanation. I have not been able to recoup my funds, and despite multiple requests for help, I have not received any response from your company that has been helpful. It was quite literally all the money i had and now i have no way to pay any bills. customer service has been unhelpful.this service has shown to be nothing but shady. I was very excited to use their service and have now had all my money taken by them with no way to get it back.- my account was frozen on may 15th, the same day the fund transfer was initiated to get my account set up I would appreciate it if they could provide me with an explanation as to why my account was frozen and suspended, and how I can get my funds back that they have stolen.I hope that we can work together to resolve this issue as soon as possible. Thank you for your attention to this matter.

  Business Response

  Date: 05/23/2023

  Hello,

  
  I am sorry to hear that you had a frustrating experience with Oportun and thank you for bringing this to our attention. Please accept this as a response to the complaint we received through the Better Business Bureau (BBB) on 5/20/23. 

  
  Weve taken a look into this for you and can see that on 5/15/23, we sent you an email to notify you that your Oportun account had been temporarily disabled until our internal teams could complete an account verification review. You were informed that in order to expedite the process and to re-enable your account, to send ** documents for verification of identity and account ownership.  

  
  You provided all requested documentation between 5/15/23 and 5/16/23. On 5/18/23, after we completed our review, we informed you that we had made the decision to close your Oportun account.  We had also requested that you contact your financial institution to initiate a dispute for the funds that were transferred to your Oportun account and that once your bank processed the dispute, the funds in your Oportun account would be issued back to your bank.

  
  Since we have not received any notification of dispute for the funds that had been transferred to your Oportun account, we have processed a refund check for the $1,000 balance in your Oportun Spending account on 5/23/23.  The check will be sent to the address we currently have on file for your Oportun account and you should receive the check in the next **** business days.  If you do not receive the check, please contact ** at **************** and we will investigate further. 

  
  In your complaint you had also requested an explanation as to why your account was frozen and suspended.  As explained in the Demand Deposit Account Agreement you agreed to upon account opening, we may close your Oportun account at any time with or without cause. We are under no obligation to provide an explanation as to why your account was disabled and subsequently closed and have elected not to share this information with you. 

  
  I hope this helps! If there is anything else we can assist with or questions we can answer, don't hesitate to reach back out. 

  
  Cheers!
  Oportun Team
  
  
  

  
  

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  But please forward to the business this message: ????
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Digit savings account with approximately $500.00 in it. Since I changed my number I am unable to login because it keeps trying to verify with my old number. I have contacted Digit support with no response. They are stealing my money now and there is no other contact within this company for me to get help.

  Business Response

  Date: 05/15/2023

  Hello,

  
  I am sorry to hear that you had a frustrating experience with Oportun and thank you for bringing this to our attention. Please accept this as a response to the complaint we received through the Better Business Bureau (BBB) on 5/10/23. 

  
  Weve taken a look into this for you and we are unable to locate an *************** account using the email address or phone number you provided in your complaint.  

  
  It does appear that you wrote into our Member Support team on 2/14/23 requesting to update your phone number as the code needed to login to your account was being sent to your old phone number. A Member Support representative had responded to your message on that same date informing you that they were unable to locate an Oportun account under the email address you were writing in from and requested that you either write ** back from the email associated with your Oportun account or if you no longer had access to that email address, provide the following documentation:
  - A statement from the bank account you have associated with your Oportun account that includes your name
  - A photo (not copy) of your government-issued ID matching the name on your account
  - A utility **** showing your name and address - if a photo of physical mail, please be sure the bill is removed from the envelope.
  
  It does not appear you had responded to that email as we could not locate any further correspondence from you within our records.
  

  Wed love to help you get your phone number changed to restore access to your account but in order for ** to do so, we will need you to email our Member Support team at **************** from the email address that is currently associated with your Oportun account or provide ** with the documentation we had previously requested.  
  
  Cheers!
  Oportun Team

  
  

• Initial Complaint

  Date:04/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been saving with Digit for quite a few years now, never had a problem until recently when they switched owners. The first issue began March 15, 2023. I sent $150 times two to save into two accounts. These accounts are named ************** and Rainy Day. The funds were taken from my bank account the same day. The funds were sent to digit and stayed in "pending status" for an unusual amount of time. That's when I initiated an email asking about the whereabouts of said funds. During the process of enquiring about the funds the transactions disappeared from the app completely. The individual I was speaking to asked me to provide proof of the transaction. I sent a screen shot of my bank account as proof. Eventually they confirmed the transactions and placed the money back into the savings goals on March 28th. They put the $150 each back into each account. From the Rainy Day I withdrew $55 on March 29 for instant withdrawal leaving a balance of $100+ change, From the ************** on March 30 I withdrew $50 for instant withdrawal leaving a balance of $ 100+ change. those were my last transactions on those accounts. On April 8th I went back into the app to withdraw the remaining funds in each of the two accounts and discovered the funds were gone leaving only 11cents in each along with transactions I did not perform. Note that on each account there's a pending save amount that I did not perform and to prove that, there is no evidence in my bank account showing that I tried to save anything because I did not. I also did not withdraw $150 from those account at anytime it's just not possible because there wasn't $150 to begin with. There is even a note on the account indicating that there was unusual activity on the account. I have enclosed screenshots of the transactions and along with the conversation regarding the first set of missing funds. I did notice that when I looked at the transactions online there's missing information. My app has all the details.

  Business Response

  Date: 04/25/2023

  Hello,

  I am sorry to hear that you had a frustrating experience with ******* and thank you for bringing this to our attention. Please accept this as a response to the complaint we received through the Better Business Bureau (BBB) on 4/18/2023.

  Weve taken a look into this for you and first want to apologize for the delayed resolution as we investigated the details of your complaint.

  On 4/4/2023, we sent you an email explaining that we had identified an error with savings transfers created on 3/15/23. The email further explained that an error on our part caused saving transfers to duplicate, resulting in the same amounts being debited from your checking account twice. These transfers were created on 3/15/23, while the duplicates were created on 3/31/23. We also explained that because of this error, we would be reversing the duplicate saves and that you should see the reversal reflected in your checking activity for 4/4/23.
  In your particular case, this error caused the two $150 savings transfers you initiated on 3/15/2023 to your Rainy Day and ************** goals to not only fail to post to your goals until 3/28/2023 but also to be duplicated, resulting in each of the $150 savings transfers being debited from your checking account twice (once on 3/15/2023 and again on 3/31/2023). We then initiated a reversal of these duplicate saves on 4/4/2023 which appeared in your goal transaction history within the app as a pending withdrawal on 4/5/2023.  You should see these two $150 credit transfers in your checking account history on or around 4/4/2023. 

  During our investigation, it was also discovered that on 4/6/2023, we received a return request from your bank stating that the two $150 savings transfers you initiated to your Rainy Day and ************** goals on 3/15/23 were not authorized by you. As a result, we were required to reverse those transactions and return those funds back to your checking account. When we process these kinds of returns, you will no longer see the original transfers or the reversal transactions within your goal transaction history of the app or your *************** account statements.  You should see these two $150 credit transfers in your checking account history on or around 4/6/2023. 

  However, because you had initiated withdrawals from your Rainy Day and ************** goals on 3/29/2023 and 3/30/2023 which was prior to the date we received the return request from your bank for the 3/15/23 transfers, the balances in your Rainy Day and ************** goals are now negative. These negative balances must be reconciled and we do so by processing the reconciliations as savings transfers which are the transactions you see in your goal transaction history of the app that you claim you did not initiate.

  We have enclosed copies of your *************** statements for the full month of March 2023 and through today's date to illustrate the transaction activity explained. We also included a detailed and comprehensive spreadsheet containing a complete breakdown of your savings transfers, savings withdrawals, returns and running goal balances for that same time period.  Please keep in mind that the transaction dates shown will reflect the day the transaction was initiated or received on our end, not necessarily the date the transaction would have been posted to your personal bank account or your goals. 

  We hope this helps! Thanks so much for your patience. If there is anything else we can assist with or questions we can answer, don't hesitate to reach back out. 
  Cheers!

  Oportun Team
  

  
  

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can not access my digit account I've contacted the company several time by filing a complaint. I'm lock out of my account after trying numerous times.

  Business Response

  Date: 03/22/2023

  Hello,

  
  I am sorry to hear that you had a frustrating experience with Oportun and thank you for bringing this to our attention. Please accept this as a response to the complaint we received through the Better Business Bureau (BBB) on 3/21/23.

  
  Weve taken a look into this for you and can see you contacted our Member Support team on at least 10 separate occasions within a short period of time on 3/20/23 informing us that you were locked out of your account and had requested assistance with regaining access.  Based on our records, it appears you were unsuccessful in verifying the mobile authentication code required to login and having difficulties resetting your password.  After too many failed login attempts, your account access was locked for a period of 24 hours as a security measure.  

  
  Our Member Support team contacted you back within 24 hours by both phone and email late morning/early afternoon on 3/21/23 suggesting you wait until the evening of 3/21/23 to attempt a password change or  login to ensure the 24 hour lock period was fully expired and also provided additional guidance on successfully resetting your password.  It appears you were successfully able to log in to the application on the evening of 3/21/23.

  
  I hope this helps! Thanks so much for your patience.  If there is anything else we can assist with or questions we can answer, don't hesitate to reach back out. 

  
  Cheers!
  Oportun Team
  

  
  

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just recently signed back up for about a month and they havent moved a dime. Keep saying if they love anything theyll hit my safe balance when that is not true. I have more than enough money for them to move. If they take $5 and havent moved any money imma be ******.

  Business Response

  Date: 03/21/2023

  Hello,

  
  I am sorry to hear that you had a frustrating experience with Oportun and thank you for bringing this to our attention. Please accept this as a response to the complaint we received through the Better Business Bureau (BBB) on 3/17/23.

  
  Weve taken a look into this for you and are seeing that everything is working as expected.  

  
  According to our records, we last initiated an auto save from your linked bank account in the amount of $37.34 on 3/10/23 of which $20.47 was distributed to your Vacation goal and $16.88 was distributed to your Rainy Day Fund.  

  
  When determining when and how much to save, we take a few things into account, namely:
  * *********** account balance
  * Upcoming income (paychecks or predicted irregular income)
  * Upcoming bills
  * Recent spending 
  * *********** goals controls that you set (safe saving level, low balance protection amount, *** daily save, goal end dates)
  

  Every day that your bank is open, we use this information to try and find amounts that you can spare.  Based on your linked bank account balance and projected expenses and spending, if we tried to save for you other days, it wouldve taken your account below your set Low Balance Protection amount of $1,000 or not left enough funds to pay those upcoming expenses.
  

  We do our best to save for you while following the settings youve chosen. If you would like to increase the likelihood that we move funds from your linked account to your savings goals, it may help a bit, if you are comfortable, to lower your Low Balance Protection setting by following the steps here: ******************************************************************************************************************************************************
  

  Also, please keep in mind that Oportun provides a paid subscription service. We analyze your linked bank account activity and move money to save for your goals. We may not move money every day, but we analyze your accounts daily. This service is continuous and well continue to charge you the $5 subscription fee until you cancel your subscription by closing your Oportun account and we have had enough time to process the cancellation.  
  

  I hope this helps! Thanks so much for your patience. If there is anything else we can assist with or questions we can answer, don't hesitate to reach back out. 
  

  Cheers!
  Oportun Team

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19613598
  
  I am rejecting this response because: if my account is no where near the safe balance why isnt a few dollars moved? I saved so much money with you guys a few years ago and now its nothing.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/22/2023

  Hello,
  

  Please accept this as a response to your rejection of our initial response to your complaint we received through the Better Business Bureau (BBB) on 3/17/23.
  

  As previously explained, when determining when and how much to save, we take a few things into account, namely:
  * *********** account balance
  * Upcoming income (paychecks or predicted irregular income)
  * Upcoming bills
  * Recent spending 
  * *********** goals controls that you set (safe saving level, low balance protection amount, *** daily save, goal end dates)
  

  Every day that your bank is open, we use this information to try and find amounts that you can spare.  Based on your linked bank account balance and projected expenses and spending, if we tried to save for you other days, it wouldve taken your account below your set Low Balance Protection amount of $1,000 or not left enough funds to pay those upcoming expenses. 

  
  To help explain by providing some recent examples of how we used your bank information to determine whether it was safe to save other days without releasing proprietary information:
  * On 3/16/23, your reported available account balance was $2,270.42 which is greater than your Low Balance Protection Amount $1,000. However, based on your projected upcoming expenses and average daily spend from your bank transaction history your projected available account balance was expected to be less than the Low Balance Protection amount you set of $1,000.
  * On 3/17/23, your reported available account balance was $1,047.57 which is greater than the Low Balance Protection amount you set of $1,000.  However, based on your projected upcoming expenses and average daily spend from your bank transaction history your projected available account balance was expected to be less than the Low Balance Protection amount you set of $1,000.
  * On 3/20/23, your reported available account balance was $566.03 which was less than the Low Balance Protection amount you set of $1,000.
  * On 3/21/23, your reported available account balance was $518.74 which was less than the Low Balance Protection amount you set of $1,000.
  
  We realize we may not be saving in the frequency or amount you were hoping for but we must honor the settings you have elected regarding Low Balance Protection amount. We are continuously looking for ways to improve our savings algorithm without putting our members' accounts at jeopardy of overdraft or not being able to pay for their expenses.  However, in the mean time and as previously suggested, If you would like to increase the likelihood that we move funds from your linked account to your savings goals, it may help a bit, if you are comfortable, to lower your Low Balance Protection setting by following the steps here: ******************************************************************************************************************************************************
  

  I hope this helps! Thanks so much for your patience. If there is anything else we can assist with or questions we can answer, don't hesitate to reach back out. 
  

  Cheers!
  Oportun Team
  

  
  

• Initial Complaint

  Date:03/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my phone months ago and havent been able to get into my account t to stop them from taking money from my account. They are taking 100s of dollars a week and no one will respond to my messages or calls. I just want my money out and to change my settings to stop withdraws. I have had some financial struggles and it is killing my credit score because I dont have the mi way to pay my bills. Please help.

  Business Response

  Date: 03/14/2023

  Hello,

  
  I am sorry to hear that you had a frustrating experience with Oportun and thank you for bringing this to our attention. Please accept this as a response to the complaint we received through the Better Business Bureau (BBB) on 3/10/23.

  
  Weve taken a look into this for you and can see you have written and called into our Member support team on a few occasions since October 2022 requesting to change the phone number associated with your Oportun account.  
  Our Member support team had responded to each of your correspondence requesting some additional information needed to update your phone number. However, after a bit of research we discovered that we had sent our correspondence to the email address that was on record when you first opened your Oportun account (@vervetechpro.com) instead of the current email address associated with your Oportun account (@eosworldwide.com) as our member support system had not updated your communication preferences to reflect your new email address.  Our Member support team had also attempted to contact you by phone on 12/6/22 and 2/17/23 to address your request; however the calls went unanswered and there was no option to leave a voicemail. 

  
  In response to your complaint, weve made sure to update your communication preferences to reflect your current email address and our Member support team has reached out today, 3/14/23 so that we can address your phone number change request. The ticket reference number is #*******.  Weve also brought this issue to the attention of our Engineers to ensure this does not happen again in the future.

  
  I hope this helps! Thanks so much for your patience. If there is anything else we can assist with or questions we can answer, don't hesitate to reach back out. 

  
  Cheers!
  Oportun Team
  

  
  

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using digit for years with absolutely no problems! They recently did a change and changed the platform to Oportun and ever since then its been nothing but problems. On March 7th they took $158 from my account to place into digit that I did not have forcing my bank account into the negative. I then had to add funds to my bank account to take it out of the negative because funds can take a few days to hit digit. I assumed this was some error and decided to let it go. The VERY NEXT DAY on March 8th digit came back and withdrew $155.43 AGAIN forcing my account into the negative (I never one initiated these withdrawals into digit these were completely against my will). I then had to take my account out of the negative again! And at this point I am very confused and infuriated as to why digit keeps touching my money without my consent! I then had to remove my back account from digit because I feared they would continue to do so and they attempted to take another $107! Now my money is in limbo over $300 and I have no idea when I will ever see that money. I need help!

  Business Response

  Date: 03/10/2023

  Hello,

  
  I am sorry to hear that you had a frustrating experience with Oportun and thank you for bringing this to our attention. Please accept this as a response to the complaint we received through the Better Business Bureau (BBB) on 3/9/23.

  
  Weve taken a look into this for you and can see based on your *************** goals transaction history that we had been saving towards your goals in smaller increments for the past several months based on the daily available balance in your connected checking account. However, on 3/6/23 and 3/7/23 we detected higher than average available daily balances and so we saved larger amounts these days to help you get closer to achieving your target goal amounts.  Something similar happened on 10/17/22 when we saved a total of $106.84 and again on 10/18/22 when we saved a total of $115.49 towards your savings goals.  When you set up your savings goals, you had authorized Oportun to transfer funds from your connected checking account towards those goals and because your goals were still set to actively save, that authorization was still valid.

  
  We also see you had been in contact with our Member Support team on 3/9/23 regarding your concerns.  Our Member Support team responded to you that same day letting you know that we had issued you a refund in the form of an e-check for the $10 overdraft fee you were assessed as a result one of the recent autosaves and provided you with some additional information on various controls you can set on individual goals so we dont save more than you feel comfortable with and help avoid overdraft fees. 

  
  It does appear you removed your connected checking account on 3/8/23 so the funds remaining in your savings goals are in transit back to your account ending in xxx2506. 

  
  I hope this helps! Thanks so much for your patience, if there is anything else we can assist with or questions we can answer, don't hesitate to reach back out. 

  
  Cheers!
  Oportun Team

  
  

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Digit has been taking Monroe from bank account but since they changed to opportune, I can longer access my account using the same log in credentials. I just checked my bank statement yesterday and there was a deduction of over $50 I have no way of contacting anyone as the help section in the app does not work. I just want to be able to access my funds again

  Business Response

  Date: 03/09/2023

  Hello,
  
  I am sorry to hear that you had a frustrating experience with Oportun and thank you for bringing this to our attention. Please accept this as a response to the complaint we received through the Better Business Bureau (BBB) on 3/9/23.

  
  
  Weve researched our records using the information youve provided to address your concerns; however, we will need more information from you.

  
  
  Please contact us as soon as you can by emailing **************** or submit a support ticket at ********************************************************** so that we can investigate and resolve this matter for you.
  
  Cheers!
  Oportun Team

  
  

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Digit savings account with approximately $3000 in it. Since I changed my number I am unable to login because it keeps trying to verify with my old number. I have contacted Digit support with no response. They are stealing my money now and there is no other contact within this company for me to get help.

  Business Response

  Date: 02/28/2023

  Hello,

  
  I am sorry to hear that you had a frustrating experience with Digit and thank you for bringing this to our attention. Please accept this as a response to the complaint we received through the Better Business Bureau (BBB) on 2/27/23.

  
  Weve taken a look into this for you and can see you contacted our Member Support team on Tuesday, 2/21/23 to request your phone number be updated.  Our Member Support team responded to you that same day requesting information from you that was needed to complete your request.  We received the requested information from you on Saturday, 2/25/23 and our Member Support team was able to complete your request to update your phone number on Monday, 2/27/23.  It appears you were successfully able to log in to the app on 2/28/23 and initiate withdrawals for the funds in your savings goals. 
  

  We apologize for any delays that *** have occurred in completing your request as we have limited support on weekends and thank you so much for your patience.  If there is anything else we can assist with or questions we can answer, don't hesitate to reach back out. 
  

  Cheers!
  Digit Team