ComplaintsforLendingClub Corporation

• Initial Complaint

  06/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I applied for a loan of $5000 they told me i was approved but the check bounced in my account now they are denying the did a loan i have the paperwork

  

  Business response

  06/21/2024

  Thank you for giving LendingClub the opportunity to respond to **************** Better Business Bureau (BBB) complaint. Were sorry to hear that ******************* could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  

  To protect themselves, ******************* should take these steps immediately:
  

  Do Not give their personal information or bank account information to an unknown caller.
  Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  Call us immediately at ************. We can confirm the identity of LendingClub employees.
  File a complaint about internet-related fraud with the Internet ********************** at *******************************
  Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
  Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
  

  Unfortunately, scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then,they ask for the card number, supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees, allegedly to fix problems with their Social Security number, credit report, or issues with the ****
  

  Although the scenario above is a typical advanced fee scam,fraudsters frequently change their methods. They may also ask for a victims bank account number, username, or password. They may even request their birthdate or Social Security number, leaving victims vulnerable to ID theft and other scams.
  

  If ******************* has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above. 

• Initial Complaint

  06/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been charge a late fee of $41 even though I am making the payment on the due date. Their online and over the phone payment system is set up in such a way that if you are past 5pm on the due date it won't let you process the payment any more. The same thing is true when you try to do it over the phone.Nowhere on their website is this clear or mentioned. I have been advised that they can only give me a one time $15 credit, that there is nothing they can do.This is bad loan shark practices that feed of the consumer's on fees after fees. They need to be up front with their clients especially on their websites regarding how their late fees are applied.

  

  Business response

  06/21/2024

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *********************************** Better Business Bureau (BBB) complaint dated June 17, 2024. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  

  Based on the information provided in *********************************** complaint, LendingClub was unable to verify any loan applications, loans, or credit inquiries. In order to further research their complaint, please have them provide LendingClub with an account number, their social security number, other email addresses used, other mailing addresses,and any other names used by them. 
  

  We appreciate *********************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If *********************************** has further questions about this complaint, please contact us by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was trying to get a loan from ************ Corporation for *****.I spoke with **************** on the phone on 6/4/2024. He informed me that because I was new I had to do a verified check. This entailed depositing a check into my account by the company and then returning the check. Once the check returns to *************** the funding of the ***** loan I requested would be deposited into my account. The verified check for ****** was sent to my account. They got all my bank information which I gave, which was routing number acct. number, last four digits of my social and user name and password. The bank which is Huntington which at this time I was dealing with caught the check and said it was a fraudulent check. The check was returned. My account was forced closed because of this fraudulent activity by ************. I would like the ****** returned to me in as a legitimate check as I can no longer use *************** for any of my banking needs.I will email you the letter from ********** and copies of the fraudulent checks.

  

  Business response

  06/18/2024

  Thank you for giving LendingClub the opportunity to respond to ******* Underwoods Better Business Bureau (BBB) complaint. Were sorry to hear that ********************************* could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  

  To protect themselves, ********************************* should take these steps immediately:
  

  Do Not give their personal information or bank account information to an unknown caller.
  Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  Call us immediately at ************. We can confirm the identity of LendingClub employees.
  File a complaint about internet-related fraud with the Internet ********************** at *******************************
  Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
  Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
  

  Unfortunately, scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then,they ask for the card number, supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees, allegedly to fix problems with their Social Security number, credit report, or issues with the ****
  

  Although the scenario above is a typical advanced fee scam,fraudsters frequently change their methods. They may also ask for a victims bank account number, username, or password. They may even request their birthdate or Social Security number, leaving victims vulnerable to ID theft and other scams.
  

  If ********************************* has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above. 

• Initial Complaint

  06/14/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not for this debt and i do not have the contract with LENDING CLUB CORP plus they do not provide me with the original application liked i asked

  

  Business response

  06/21/2024

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ************ Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub provides applicants with important documents prior to loan consummation.  These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.  The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate ********************* reviewed the TIL and accepted the Borrower Agreement on January 3, 2019.To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at lendingclub.com.
  
  LendingClub records indicate that ********************* received a personal loan on January 3, 2019. Contractual monthly payments were received on the loan from February 2019 to October 2020 and, in December 2020. Thereafter, the loan became delinquent.
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported.  We give all borrowers a 15-day grace ****** to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. ************ last payment was received on December 20, 2020. Due to non-payment and account delinquency, the loan was charged off on May 17, 2021.In accordance with our policy, the loan was sold to ***************** Systems,LLC on June 30, 2021. Please note as the loan has been sold, any request received for validation will be sent to the debt buyer. If ********************* would like to discuss their account, please have them contact ***************** Systems, LLC at ************.
  
  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations. In the laws and regulations, there are a number of exceptions where consumers have no right to opt out of non-personal information disclosures. Examples of appropriate information disclosures under this exception include those made to a purchaser of a portfolio of consumer loans,and a consumer reporting agency, consistent with the Fair Credit Reporting Act (FCRA). In accordance with the ***** LendingClub provided a thorough investigation of ************ account and it was determined an update was necessary to correct minor inaccuracies reported in the payment history. Depending on the credit bureaus it can take up to sixty (60) days for new information to be displayed.
  
  LendingClub is required to report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years.  To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.  
  
  We appreciate ********************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ********************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
  
  

• Initial Complaint

  06/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  June 13,2024 I was on the phone with lending club the guys name wad *********************** ext 247 ************ for over 3 hours trying to get my loan verified when the money was took out of one of my accounts and transferred to my joint account they had me send it to cash app to 3 different people it finally went through and showed who got the money in a email they wanted me to call cash app cause they said they didn't get it and my $500 was gone then they hung up because I refused to call cash appand I got none of my money the loan or the $500 they transfered from one account to another.

  

  Business response

  06/14/2024

  Thank you for giving LendingClub the opportunity to respond to ********************** Better Business Bureau (BBB) complaint. Were sorry to hear that *************************** could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan. 
  
  To protect themselves, *************************** should take these steps immediately:
  
  1.Do Not give their personal information or bank account information to an unknown caller.
  2.Do Not provide the account information for a prepaid debit card or gift card to an unknown caller. 
  3.Call us immediately at ************. We can confirm the identity of LendingClub employees.
  4.File a complaint about internet-related fraud with the Internet ********************** at *******************************
  5.Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  6.If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference Ticket #********.
  7.Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
  

  Unfortunately, scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number, supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees, allegedly to fix problems with their Social Security number, credit report, or issues with the IRS. 
  
  Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victims bank account number, username, or password. They may even request their birthdate or Social Security number, leaving victims vulnerable to ID theft and other scams.
  
  If *************************** has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above. 

  Customer response

  06/14/2024

   
  Complaint: 21846292
  
  I am rejecting this response because: I have a copy of the loan contract my husband signed
  
  Sincerely,
  
  ***************************

  

  Business response

  06/20/2024

  Thank you for giving LendingClub Bank, N.A.("LendingClub") the opportunity to respond to ********************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  

  LendingClub previously addressed this complaint on June 14,2024, and has nothing further to provide at this time.  
  

  If *************************** has further questions about this complaint,please have them contact LendingClub directly by email at ******************************************* or leave a message at ************, Monday -Friday 7am - 4pm Pacific Time.

  Customer response

  06/20/2024

   
  Complaint: 21846292
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I researched the company online through the BBB, ****** reviews and their site, before I proceeded to go through with the loan process. I was told that I could be approved up to $8000 and I only asked for $3000. The company took my information, bank information, and had sent me $700 then asked me to send it back, because my Apple Pay and Cashapp wouldnt allow the transaction. When I did so I never received my loan. They actually called me the next day asking me to repeat the process and I got very upset and told them it sounds like a scam and I hung up on them. I needed that money to move. This company should not be allowed to conduct shady business in this manner.

  

  Business response

  06/14/2024

  Thank you for giving LendingClub the opportunity to respond to ***************************** Better Business Bureau (BBB) complaint. Were sorry to hear that *************************** could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.
  
  To protect themselves, *************************** should take these steps immediately:
  
  Do Not give their personal information or bank account information to an unknown caller.
  Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
  Call us immediately at ************. We can confirm the identity of LendingClub employees.
  File a complaint about internet-related fraud with the Internet ********************** at *******************************
  Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
  If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference Ticket #********.
  Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
  Unfortunately,scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number,supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees,allegedly to fix problems with their Social Security number, credit report, or issues with the ****
  
  Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victims bank account number, username,or password. They may even request their birthdate or Social Security number,leaving victims vulnerable to ID theft and other scams.
  
  If *************************** has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above. 

• Initial Complaint

  06/13/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I took out a loan with ************* Because of severe health issues that caused permanent disability, I went to National Debt Relief. This company has negotiated a settlement with ************ for partial repayment of my debt. ************ offered a settlement and I accepted their offer. I am on track with these payments. However, ************ continues to call multiple times every single day, even though I am paying off my debt to them according to the settlement which they proposed.

  

  Business response

  06/20/2024

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *********************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records indicate that ******************************* received a personal loan on December 15,2022. Contractual monthly payments have been received on the loan from January 2023 to March 2024. As of June 18, 2024, the loan is 78 days past due. LendingClub records do not confirm any settlement agreement negotiated between ******************************* and LendingClub to date.
  
  Payments are due on the contractual monthly due date. It is the responsibility of the member to monitor their account, payments, and information. We give all borrowers a 15-day grace ****** to make payments with no penalty.Interest will continue to accrue on the loan daily and if a payment is delayed,there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied.If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due.
  
  If a payment has not been received by the contractual due date, LendingClub makes efforts to contact the borrower and collect outstanding payments to ensure the loan remains in current status.We attempt to contact borrowers using the email address and phone numbers that are provided at the time of application unless instructed otherwise. The collections process is highly regulated. Our internal collection team and the professional third-party debt collection agencies we work with take comprehensive action to collect payments from borrowers, all within the extensive federal, state, and municipal laws related to collections activities.Our records indicate that LendingClub followed all applicable regulations and policies pertaining to customer contact.
  
  Upon receipt of this complaint, *********************** account was updated so that they will no longer receive outbound collection phone calls. If ******************************* would like to further update their contact preferences, please have them contact us directly and we will be happy to assist.
  
  We appreciate ******************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
  
  

  Customer response

  06/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On may 21 2024 I contacted lending clud and closed a 6 month cd account (# ***********. Not having a checking or saving account with the bank I opted for a check mailed to the address on the account within 7 to 10 business days. After not receiving the check I contacted the bank 3 times. I was 3 different stories of why I did not receive the money. They 1st did not mail the check until 5/23/2024, they then did not close the account until 5/30/2024 and finally mailed it to a NY address not on the account. As of today I have not received my money. The last phone conversations they stated an expedited check twice. I have yet to receive my funds in any form or confirmation of the expedited shipping of my money. I would also seek compensation for lost time in interest. Additionally, I have another cd with this bank that I wish to close due to the current troubles. They do not make it convenient.

  

  Business response

  06/20/2024

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***************************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service and appreciates their feedback. 
  
  On May 20, 2024, *************************** contacted LendingClub to request a Certificate of Deposit to be closed at maturity. A closure ticket was submitted accordingly, and LendingClub closed their Certificate of Deposit on May 23, 2024. LendingClub remitted their funds by check on the same date. On May 31, 2024, *************************** requested an update regarding the status of their funds. *************************** was informed that their Certificate of Deposit was closed on May 23, 2024, and that a check had been mailed. They were informed standard shipping through the United ********************* may take up to seven to ten business days to arrive at their address. 
  
  *************************** contacted LendingClub on June 11, 2024 to indicate their funds had not arrived at their address on file. They requested for the check to be reissued and expedited to their address on file. We note that *************************** was informed that their check was mailed to a New York address. After careful review of the call, we confirmed that a customer service agent erroneously provided an address in no way associated with your Certificate of Deposit. We apologize for any inconvenience and will use this information to help create a better member experience. LendingClub placed a stop payment on the original check, and honored ***************************** request to reissue their funds with expedited shipping. LendingClub has confirmed ************************* received their funds and deposited their check on or around June 13, 2024. 
  
  When a member requests to withdraw a Certificate of Deposit prior to conclusion of its term, there is an early withdrawal penalty of ************************************************ less. If *************************** would like to close their 12-month Certificate of Deposit prior to its maturity, a penalty will be debited at the time of closure. 
  
  We appreciate the opportunity the Better Business Bureau provided us to respond to ***************************** complaint. If either the BBB or *************************** have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday - Saturday 8:00 a.m. to 8:00 p.m. Eastern Time.
  
  

• Initial Complaint

  06/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 USC 1681 have the right to privacy According to 15 USC 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 USC 1681 I have the right to privacy According to 15 USC 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. Inaccurate Information on my credit report is causing me financial distress LENDING CLUB CORP Amount:$14049 Date:1/12/2022 Acct#*********

  

  Business response

  06/21/2024

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ********************* Koshkaryans Better Business Bureau (BBB) complaint dated June 11, 2024. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  

  When LendingClub receives an application request, we provide applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about their loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate ********************************* reviewed the TIL and accepted the Borrower Agreement on January 11, 2022. They also completed a phone verification,linked their ********** account via Plaid, and verified their email. To view the TIL disclosure and other important documentation, please sign into their LendingClub account online at lendingclub.com.
  

  LendingClub records report that ************************ personal loan originated on January 12, 2022. Contractual monthly payments were received on the loan from February 2022 to February 2023.Thereafter, the loan became delinquent.
  

  We give all borrowers a 15-day grace ****** to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Due to non-payment, their loan was charged off on July 17, 2023. LendingClub is accurately reporting their account information.
  

  LendingClub reports all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years.
  

  LendingClub complies with all applicable federal and state privacy and data protection laws and regulations. In the laws and regulations, there are a number of exceptions where consumers have no right to opt out of non-personal information disclosures. Examples of appropriate information disclosures under this exception include those made to a purchaser of a portfolio of consumer loans,and a consumer reporting agency, consistent with the Fair Credit Reporting Act.They may view LendingClubs Privacy Policy at lendingclub.com.
  

  A fraud investigation was opened on May 8, 2023 when LendingClub received a fraud claim through the credit bureaus. The investigation was closed on May 9, 2023, and the fraud claim was declined due to ********************************* having received benefit of funds. They were notified of this determination by mail.
  

  We appreciate ********************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ********************************* has further questions about this complaint, please contact us by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  During a dispute where they reported false information on my credit score due to a fraud on my bank account, I reached out to the company with the proper information from my personal bank to prove the fraud, and I mailed it to them. I spoke personally with one of their employees who assured me that there would be no negative effects on my credit, they are refusing to remove The negative effect on my credit score. Their rates are also incredibly high and they falsely portray them to be low. I decided to pay them off in advance to not have to deal with the extra charges. And doing so I believe they overcharged $66 and had to reimburse me.

  

  Business response

  06/20/2024

  Thank you for giving LendingClub Bank, N.A. (“LendingClub”) the opportunity to respond to Tyler B******** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  We are currently investigating Tyler B******** account in relation to their complaint, and we will be in contact with them directly regarding our findings. 
  
  We appreciate Tyler B****** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If Tyler B****** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************** or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩