ComplaintsforLendingClub Corporation

Financial Services

Additional Complaint Information

Customer Complaint:

BBB’s business profile for Lending Club was created in April 2010. A review of Lending Club complaints was completed in December 2023. Complaints on file state concerns of scammers imposing as LendingClub Corp.

Consumers are encouraged to review How to Protect Yourself from Scams or contact [email protected].

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Initial Complaint
06/13/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
June 13,2024 I was on the phone with lending club the guys name wad *********************** ext 247 ************ for over 3 hours trying to get my loan verified when the money was took out of one of my accounts and transferred to my joint account they had me send it to cash app to 3 different people it finally went through and showed who got the money in a email they wanted me to call cash app cause they said they didn't get it and my $500 was gone then they hung up because I refused to call cash appand I got none of my money the loan or the $500 they transfered from one account to another.
Business response
06/14/2024
Thank you for giving LendingClub the opportunity to respond to ********************** Better Business Bureau (BBB) complaint. Were sorry to hear that *************************** could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.

To protect themselves, *************************** should take these steps immediately:

1.Do Not give their personal information or bank account information to an unknown caller.
2.Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
3.Call us immediately at ************. We can confirm the identity of LendingClub employees.
4.File a complaint about internet-related fraud with the Internet ********************** at *******************************
5.Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
6.If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference Ticket #********.
7.Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
Unfortunately, scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number, supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees, allegedly to fix problems with their Social Security number, credit report, or issues with the IRS.

Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victims bank account number, username, or password. They may even request their birthdate or Social Security number, leaving victims vulnerable to ID theft and other scams.

If *************************** has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above.
Customer response
06/14/2024

Complaint: 21846292

I am rejecting this response because: I have a copy of the loan contract my husband signed

Sincerely,

***************************
Business response
06/20/2024
Thank you for giving LendingClub Bank, N.A.("LendingClub") the opportunity to respond to ********************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
LendingClub previously addressed this complaint on June 14,2024, and has nothing further to provide at this time.
If *************************** has further questions about this complaint,please have them contact LendingClub directly by email at ******************************************* or leave a message at ************, Monday -Friday 7am - 4pm Pacific Time.
Customer response
06/20/2024

Complaint: 21846292

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
06/13/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I researched the company online through the BBB, ****** reviews and their site, before I proceeded to go through with the loan process. I was told that I could be approved up to $8000 and I only asked for $3000. The company took my information, bank information, and had sent me $700 then asked me to send it back, because my Apple Pay and Cashapp wouldnt allow the transaction. When I did so I never received my loan. They actually called me the next day asking me to repeat the process and I got very upset and told them it sounds like a scam and I hung up on them. I needed that money to move. This company should not be allowed to conduct shady business in this manner.
Business response
06/14/2024
Thank you for giving LendingClub the opportunity to respond to ***************************** Better Business Bureau (BBB) complaint. Were sorry to hear that *************************** could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.

To protect themselves, *************************** should take these steps immediately:

Do Not give their personal information or bank account information to an unknown caller.
Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
Call us immediately at ************. We can confirm the identity of LendingClub employees.
File a complaint about internet-related fraud with the Internet ********************** at *******************************
Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference Ticket #********.
Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
Unfortunately,scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number,supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees,allegedly to fix problems with their Social Security number, credit report, or issues with the ****

Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victims bank account number, username,or password. They may even request their birthdate or Social Security number,leaving victims vulnerable to ID theft and other scams.

If *************************** has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above.
Initial Complaint
06/13/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I took out a loan with ************* Because of severe health issues that caused permanent disability, I went to National Debt Relief. This company has negotiated a settlement with ************ for partial repayment of my debt. ************ offered a settlement and I accepted their offer. I am on track with these payments. However, ************ continues to call multiple times every single day, even though I am paying off my debt to them according to the settlement which they proposed.
Business response
06/20/2024
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *********************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

LendingClub records indicate that ******************************* received a personal loan on December 15,2022. Contractual monthly payments have been received on the loan from January 2023 to March 2024. As of June 18, 2024, the loan is 78 days past due. LendingClub records do not confirm any settlement agreement negotiated between ******************************* and LendingClub to date.

Payments are due on the contractual monthly due date. It is the responsibility of the member to monitor their account, payments, and information. We give all borrowers a 15-day grace ****** to make payments with no penalty.Interest will continue to accrue on the loan daily and if a payment is delayed,there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied.If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due.

If a payment has not been received by the contractual due date, LendingClub makes efforts to contact the borrower and collect outstanding payments to ensure the loan remains in current status.We attempt to contact borrowers using the email address and phone numbers that are provided at the time of application unless instructed otherwise. The collections process is highly regulated. Our internal collection team and the professional third-party debt collection agencies we work with take comprehensive action to collect payments from borrowers, all within the extensive federal, state, and municipal laws related to collections activities.Our records indicate that LendingClub followed all applicable regulations and policies pertaining to customer contact.

Upon receipt of this complaint, *********************** account was updated so that they will no longer receive outbound collection phone calls. If ******************************* would like to further update their contact preferences, please have them contact us directly and we will be happy to assist.

We appreciate ******************************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ******************************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

Customer response
06/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
06/06/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with lending club. I do not have a contract with lending club and they did not provide me with the original contract as i requested.
Business response
06/13/2024
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to **************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
All loan applications include a members Truth in Lending (TIL) Disclosure which details the terms of the members loan. It lists their annual percentage rate (APR), which is the total yearly cost of their loan, including both the interest rate and the origination fee. The TIL and Borrower Agreement are acknowledged by the borrower during the application process. Borrowers may review their documents, payment history and account information at any time by signing into their online account at lendingclub.com.
LendingClub records indicate that ***************************** received a personal loan on June 21,2017. Contractual monthly payments were received on the loan from July 2017 to April 2020. Thereafter, the loan became delinquent.
It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported. We give all borrowers a 15-day grace ****** to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. Borrowers are also able to make extra principal payments that are applied to the principal balance, which decreases the total cost of the loan and the total interest paid over the life of the loan.
If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Due to non-payment, their loan was charged off on September 30, 2020. In accordance with our policy, **************** loan was sold to ********************* LLC on October 23, 2020.
Please note as their loan has been sold, any request received for validation will be sent to the debt buyer. If ***************************** would like to discuss their account,please have them contact ********************* LLC at ************.
A fraud investigation was opened on April 3, 2024 when LendingClub received a fraud claim through the credit bureaus. The investigation was closed on April 4, 2024 and the fraud claim was declined due to benefit of funds. ***************************** was notified of this determination by mail.
LendingClub reports all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on your credit report.?Whether you've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on your credit report up to seven years. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy. LendingClub is accurately reporting their account information.
We appreciate ***************************** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ***************************** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or phone at ************, Monday - Friday 7a.m. - 4p.m. Pacific Time.
Initial Complaint
06/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
************ sent a bad check to my bank now. I owe the bank $860 why are they still in business why are they still in business scamming so many people. what is the BBB doing about it. it doesn't look like anything they telling me it was not one of the employees. what are they doing about it I'm not the only victim . so you tell me can't nothing be done .the way ************ is scamming people after they already been sued you can't tell .they're still doing the same thing I was told I was approved for $15,000 I still want my money free and clear for punishment maybe that would get their attention. They need to find out who's scamming people and using their name which I don't believe it. I believe it's them something needs to be done. All they need to do act like they are customer because they would know if they are fake when they put in the application. Are they trying to catch the people doing it I don't think so are they are they not. Probably not because they're lying they are the one doing it. Something needs to be done to stop them and you can start by giving me my $15,000 that will get their attention. Maybe maybe not
Business response
06/06/2024
Thank you for giving LendingClub the opportunity to respond to *********************************** Better Business Bureau (BBB) complaint. Were sorry to hear that ********************************* could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.

To protect themselves, ********************************* should take these steps immediately:

1. Do Not give their personal information or bank account information to an unknown caller.
2. Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
3. Call us immediately at ************. We can confirm the identity of LendingClub employees.
4. File a complaint about internet-related fraud with the Internet ********************** at *******************************
5. Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
6. If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
7. Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
Unfortunately,scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number,supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees,allegedly to fix problems with their Social Security number, credit report, or issues with the ****

Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victims bank account number, username,or password. They may even request their birthdate or Social Security number,leaving victims vulnerable to ID theft and other scams.

If ********************************* has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above.
Initial Complaint
06/04/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 5/28 I paid Lending Club ( unsure of the exact address) 316.84 for a charge-off that I needed to clear up. I was told it would take 3 to 5 business days to receive a paid in full receipt. I have waited and called everyday to which now they’ve told me it takes 10 days. I do not even need a paid in full receipt. I just need a receipt for the payment that was made a week ago. I have yet to see a receipt that I’ve made any payment and it is now 7 days. In the meantime I am applying for college loans and need this receipt to show it has been paid. I keep hearing tomorrow but my time is running out for my loans to be processed. I have never not been given a receipt after a payment was made.
Business response
06/06/2024
Thank you for giving LendingClub Bank, N.A. (“LendingClub”) the opportunity to respond to Angelica Z****** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

LendingClub records indicate that Angelica Z**** received a personal loan on October 23, 2015. Contractual monthly payments were received on the loan from November 2015 to August 2018. Thereafter, the loan became delinquent.

It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported. We give all borrowers a 15-day grace period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Angelica Z****** last payment was received on November 13, 2018. Due to non-payment and account delinquency, the loan was charged off on February 28, 2019.

On May 28, 2024, Angelica Z**** contacted LendingClub and was provided with the account balance. A payment was received that same day to pay the account in full. Please note, that it can take up to ten (10) business days for the payoff payment to successfully process. Our records show that on June 7, 2024, the loan will be closed as “charged off, paid in full”.

Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClub’s credit reporting policy, consistent with the Fair Credit Reporting Act (FCRA). LendingClub provided a thorough investigation of Angelica Z****** account, and it was confirmed that all account information has been accurately reported. LendingClub Bank reports to the credit bureaus each month; however, please allow up to 60 days or more for the credit bureaus to report the update on their credit report.

LendingClub is required to report all account experiences—positive and negative—to one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative mark on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.

We appreciate Angelica Z**** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If Angelica Z**** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************** or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
Initial Complaint
06/03/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was talking to someone on the phone and they wanted to send me a small amount of money and then get me to go to a store and send it back to them. That is money laundering and I refuse to articipate in it.
Business response
06/04/2024
Thank you for giving LendingClub the opportunity to respond to ********************************* Better Business Bureau (BBB) complaint. Were sorry to hear that ******************************* could have experienced a type of fraud or scam. At LendingClub, we take pride in providing a safe and transparent online lending experience. We never ask consumers to pay fees in advance or insurance to get a loan.

To protect themselves, ******************************* should take these steps immediately:

1. Do Not give their personal information or bank account information to an unknown caller.
2. Do Not provide the account information for a prepaid debit card or gift card to an unknown caller.
3. Call us immediately at ************. We can confirm the identity of LendingClub employees.
4. File a complaint about internet-related fraud with the Internet ********************** at *******************************
5. Report the scam to their state's attorney general. They can find their state's contact information at www.consumerfraudreporting.org.
6. If the scammer emailed them, they may forward the email with the original subject line to ************************************** and reference ticket #********.
7. Let us know if they shared gift card information, such as an iTunes or ****** Play card. We may ask them to provide us with the gift card numbers to help us report the scammers.
Unfortunately,scammers may contact people saying they represent a major financial services company. Sometimes they pretend to be LendingClub and offer personal loans with attractive terms. These fraudsters may tell victims to buy a prepaid debit card or gift card to pay a loan application fee. Then, they ask for the card number,supposedly to verify the account and send the victim the money. Instead, they take the money for themselves. The scammers may ask victims to pay extra fees,allegedly to fix problems with their Social Security number, credit report, or issues with the ****

Although the scenario above is a typical advanced fee scam, fraudsters frequently change their methods. They may also ask for a victims bank account number, username,or password. They may even request their birthdate or Social Security number,leaving victims vulnerable to ID theft and other scams.

If ******************************* has further questions about protecting themselves from scams, they may visit ******************************************************************************* or contact ************************************** to forward the details listed above.
Initial Complaint
06/03/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I decided to pay off a personal loan with LendingClub by using an interest free balance transfer opportunity on a credit card. The balance transfer was initiated on May 25. My credit card company has charged me for the transfer. This transfer is $6665.00. I called LendingClub several times asking if they received the transfer. The customer service reps are not helpful at all. They keep saying that no transfer is evident. I feel fraud has been committed. No one at Lending Club will help. I sent an email. No answer. Apparently, Lending Club wants you to wait two days before getting around to answering an email that several of their customer reps can’t answer. It’s impossible to speak to anyone else at LendingClub. I really do not know what else to do.
Business response
06/11/2024
Thank you for giving LendingClub Bank, N.A. (“LendingClub”) the opportunity to respond to Belinda S******** Better Business Bureau (BBB) complaint dated June 3, 2024. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
LendingClub records report that Belinda S******** personal loan originated on January 3, 2022. Contractual monthly payments have been received from February 2022 to June 2024.
On June 4, 2024, Belinda S****** confirmed the mailing address they provided to ******** Card for LendingClub. The mailing address they provided to ******** Card was our business address and not the mailing address for check payments. They stated the payment was sent on May 25, 2024. Belinda S****** was not sure if the payment was wired, or a check was mailed to LendingClub. LendingClub advised of processing times for wire and check payments. Belinda S****** was going to follow up with ******** Card regarding the payment information.
The check payment mailing addresses can be found in Belinda S******** loan documents and online at ******************************************************************************.
On June 6, 2024, LendingClub received a check payment ending in **** from ******** Card. The payment was applied to their loan balance. There was a remaining balance on the loan account.
On June 10, 2024, LendingClub received a scheduled one-time payment to fully pay off and close their loan account.
We appreciate Belinda S****** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If Belinda S****** has further questions about this complaint, please contact us by email at ******************************** or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
Customer response
06/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Lending Club received all funds. ******** should have been more transparent as to how payment was rendered. It would have saved much aggravation and worry. I was unsure of Lending Club’s part when I made my complaint. They’ve always been there for me. Worry can be such an enemy.
Thank you BBB for your mediation.
Sincerely,
Belinda S******
Initial Complaint
06/02/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My original payment withdrawal date started on 1/15/24. I changed my due date via online app, after April's withdrawal. Although it showed the change, my May payment still came out on the 15th. I called and spoke with a representative and she states that I should have called to stop the automatic withdrawal and the payments will be on track. I noticed the correct change online after our conversation. I then get a call a few days later from another lending rep stating that I owe a payment for May 28th. I proceeded to explain that ***'s payment was withdrawn on the 15th. I'm aware that I pay monthly, and my due date was changed by a rep. I would be making two payments in May according to her asking for another payment. The rep ******** to say we can change your payment to the May 27th to avoid a late payment hitting your credit. I agreed that she could change it to May 27th. As I look online it shows that my payment is late and total past due. My next payment is scheduled for June 28th, as I have already paid ***** payment since it was withdrawn on the 15th. Therefore, my monthly payments are on time. I have never missed a monthly payment nor am I late on any payments.
Business response
06/06/2024
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *********************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.

LendingClub is currently investigating *********************** complaint and account. We will be in contact with them directly with our findings.

We appreciate ********************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ********************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
Customer response
06/10/2024

Complaint: 21791148

I am rejecting this response because: Clearly it is very simple to correct the situation. Remove the late payment due message and proceed with my monthly payments. Just because my due date was changed it's not feasible for me to make an extra payment. That's not the intent of changing the date. Changing the date is a better option for me making the monthly payment conveniently.

Sincerely,

*********************
Business response
06/11/2024
Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to *********************** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
Thank you for your patience as we further reviewed *********************** loan account.
LendingClub offers borrowers the ability to change their due date either 15 days before or after the original due date. Our records indicate *********************** original due date was set for the 15th day of every month. On April 15, 2024,they changed their payment due date from the 15th of the month to the 28th day of the month. This changed their May 15, 2024 payment to May 28, 2024. Their monthly payment is now due on the 28th of each month.
It was identified that the payment due date was changed while a payment was processing,and a system error resulted in a payment processing for May 15, 2024, instead of the updated payment due date of May 28, 2024. Upon receipt of this complaint,it has been confirmed that the payment received on May 15, 2024, satisfies the payment that was due on May 28, 2024. On June 11, 2024, LendingClub reapplied the payment to their May 28, 2024 monthly obligation. We apologize for their experience, and we hope to regain their confidence in the future. Their next monthly payment is due June 28, 2024.
Our records report that ********************* has a payment scheduled for June 27, 2024. This payment will satisfy their payment due on June 28, 2024. If ********************* would like to make any adjustments to the scheduled payment, please have them contact us by phone at ************. They can also email us at ****************************************** make sure they contact us at least three (3) business days before their payment due date so that we can make sure any changes are completed in enough time for payment processing.
We appreciate ********************* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ********************* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
Customer response
06/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
06/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am disputing and investigating wrong reports on my credit file. I should get $1000 for each mistake based on the Fair Credit Report Act. FCRA 605B says we must report incorrect accounts.
Business response
06/05/2024
Thank you for giving LendingClub Bank, N.A. (“LendingClub”) the opportunity to respond to Jantrell S***** W********* Better Business Bureau (BBB) complaint dated June 1, 2024. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
When LendingClub receives an application request, we provide applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure. The TIL disclosure includes important information about their loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate Jantrell W******* reviewed the TIL and accepted the Borrower Agreement on September 16, 2018. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at ****************
LendingClub records report that Jantrell W********* personal loan originated on September 19, 2018. A contractual monthly payment was received on the loan for October 2018. Thereafter, the loan became delinquent.
We give all borrowers a 15-day grace period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. Due to non-payment, their loan was charged off on March 29, 2019. In accordance with our policy, Jantrell W********* loan was sold to ******** ********** *** (also known as *********** ********* **********, *** ******* on April 17, 2019. LendingClub is accurately reporting their account information as charged off and sold with a zero-balance owed to us.
LendingClub reports all account experiences—positive and negative—to one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative mark on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years.
A fraud investigation was opened on April 26, 2023, when LendingClub received a fraud claim through the credit bureaus. The investigation was closed on April 28, 2023, and the fraud claim was declined due to them having received benefit of funds. They were notified of this determination by mail.
As their loan has been sold, if they have additional questions regarding their account, please have them contact *********** ********* **********, *** ******* at *************
We appreciate Jantrell W******* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If Jantrell W******* has further questions about this complaint, please contact us by email at ******************************** or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

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