Complaints

This profile includes complaints for LendingClub Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

LendingClub Corporation has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  LendingClub Corporation

  595 Market St # 200 San Francisco, CA 94105-2802

  
• 

  LendingClub Corporation

  PO Box 56480 Portland, OR 97238-6480

• 

  Lending Club

  P.O. Box 1309 Coppell, TX 75019

• 

  LendingClub Corporation

  71 Stevenson St. #301 Jackson, MS 39201

• 

  Lending Club Patient Solutions

  1700 West Park Dr, Suite 310 Westborough, MA 01581-3939

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern, I am writing to formally file a complaint regarding an issue with my account with LENDCLUB BNK Account number: ***** Account balance: $22,165.00 , which I have been unable to resolve directly with them. I am requesting that the Better Business Bureau assist in removing this account from my credit reports. I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case. I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation. Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.

  

  Business Response

  Date: 04/01/2025

  Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to Crystal A** ******* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub previously addressed this complaint on November 7, 2024, and December 21, 2024, and has nothing further to provide at this time. If Crystal A** ***** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************** or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my **** score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. LENDING CLUB CORP ACCOUNT no.: ***** DATE OPEN: 04/01/2022 BALANCE: $0.00

  

  Business Response

  Date: 03/31/2025

  Thank you for giving LendingClub Bank, N.A. (“LendingClub”) the opportunity to respond to Jennifer L*** ****** Better Business Bureau (BBB) complaint dated March 24, 2025. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  

  When LendingClub receives an application request, we provide applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure. The TIL disclosure includes important information about their loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate Jennifer L*** **** reviewed the TIL and accepted the Borrower Agreement on April 13, 2022. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at ****************
  

  LendingClub records report that Jennifer L*** ****** joint loan originated on April 15, 2022. Contractual monthly payments were received on time on the loan from May 2022 to July 2023. Thereafter, the loan became delinquent.
  It is the responsibility of the members to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported. We give all borrowers a 15-day grace period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. The loan was charged off. In accordance with our policy, the loan was sold to ******** **********, *** on January 30, 2024. Please note as the loan has been sold, any request received for validation will be sent to the debt buyer. If Jennifer L*** **** would like to discuss their account, please have them contact ******** **********, *** at *************

  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClub’s credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations and ensures that all reporting of account information is consistent with the Fair Credit Reporting Act (FCRA). In the laws and regulations, there are a number of exceptions where consumers have no right to opt out of non-personal information disclosures. Examples of appropriate information disclosures under this exception include those made to a purchaser of a portfolio of consumer loans, and a consumer reporting agency, consistent with the FCRA. In accordance with the FCRA, LendingClub provided a thorough investigation of Jennifer L*** ****** account, and we noted that two of the credit bureaus were not reporting their account information. We are required to report complete and accurate account information; therefore, an update was sent to report their account information to the credit bureaus. ******** was accurately reporting their account information.
  

  LendingClub reports all account experiences—positive and negative—to one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative mark on their credit report. Whether they have paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.
  

  A fraud investigation was opened on June 7, 2024 when LendingClub received a fraud claim through the credit bureaus. The investigation was closed on July 2, 2024, when no call back was received from Jennifer L*** ****. They were notified of this determination by mail.
  

  LendingClub furnishes the same information to all major credit bureaus. The bureaus themselves accept the information and process it per their policies and procedures. LendingClub does not furnish a credit score to the bureaus. A consumer’s credit score is based on a variety of factors, which may include the information that LendingClub provides to the bureaus.
  

  We appreciate the opportunity to respond to Jennifer L*** ****** complaint. If Jennifer L*** **** has further questions about this complaint, please contact us by email at ******************************** or leave a message at ************. LendingClub will respond via email to address concerns.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently obtained an education loan from LendingClub. They were the lender chosen by ***** ******* and I was desperate to have my son start the ***** ******* program so, I did not explore other financing options. I set up automatic payment but I will be transparent and say that I set it up on my first payment due date. That took place on 3/18/2025. I just received a call today, Saturday, March 22 with an agent that began the call to notify me that the call was an effort to collect a debt and a demand for immediate payment. Debt? I set up automatic payments. My payment was due less than a week ago and LendingClub is contacting me as if my account was sent to Collections? That phone call made me concerned about whether the "late payment" would be filed with the credit bureaus and screamed FDCPA violation.

  

  Business Response

  Date: 03/31/2025

  Thank you for giving LendingClub Bank, N.A. (“LendingClub”) the opportunity to respond to Danielle C****** Better Business Bureau (BBB) complaint dated March 22, 2025. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  

  LendingClub records indicate that Danielle C****** balance transfer loan originated on February 18, 2025. Their first monthly payment was due March 18, 2025.
  

  LendingClub offers borrowers several options for making their monthly payments. Payments can be automatically deducted from a verified bank account (recurring autopay ACH), checks can be sent, borrowers can authorize one-time ACH payments by phone or online, or a payment can be authorized using *********. 
  

  To schedule a payment or to make any changes to a payment, members must contact us at least three (3) business days prior to their due date. Our records report that Danielle C**** setup their autopay ACH on their due date of March 18, 2025.

  If a payment has not been received by the contractual due date, LendingClub makes efforts to contact the borrower and collect outstanding payments to ensure the loan remains in current status. Our records indicate that LendingClub followed all applicable regulations and policies pertaining to customer contact. 
  

  On March 22, 2025, a scheduled one-time payment was received to fulfill their March monthly obligation.
  

  We give all borrowers a 15-day grace period to make payments with no penalty. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report.
  

  LendingClub records report that their autopay ACH is active and will automatically execute for their future monthly payment(s).
  

  We appreciate the opportunity to respond to Danielle C****** complaint. If their concerns have not been adequately resolved, please have them reach out to us by phone at ***** ******** or email us at *********************************

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lending Club has emailed me multiple offers over the past month to open a level up savings account. When I follow the link to open an account, I enter my email address, and I am told that I already have an account. When I go log in to my existing account, I am told that the account is locked. I called them on 3/14 at ************ to report this issues, and they told my that it would take two business days to unlock my account. A week later, they still haven't resolved the issue.

  

  Business Response

  Date: 03/28/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***** Laughlins Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service and appreciates their feedback.
  
  Throughout March 2025, certain members were sent a promotional offer informing them that they may be eligible for an opportunity to earn a promotional bonus if they open a *************** account by March 31, 2025. Members must establish a qualifying balance by March 31, 2025 and maintain that balance through May 31, 2025. Bonuses will be paid at balance intervals of $10,000.00, $25,000.00, and $50,000.00 in the amounts of $50.00, $150.00, and $300.00, respectively. 
  
  On November 20, 2024, ***** ******** opened a *************** account. On November 26, 2025, their account was locked, pending review, after their opening deposit returned. In circumstances of funding deposit returns, LendingClub closes the account. ***** Laughlins account was closed at a $0.00 balance on November 27, 2025.
  
  In order to conclude our review, and move forward with an application, LendingClub requires additional information addressing why the funding deposit was returned when they previously opened an account with us. ********************** sent ***** ******** a request through a secure messaging platform we use to facilitate secure transmission of requests for documentation. LendingClub will promptly review their submitted information, and any requested documentation, after a response is received.   
  
  We appreciate the opportunity the BBB provided us to respond to ***** Laughlins complaint. If either the BBB or ***** ******** have any additional questions regarding this complaint, please contact us by email at ******************************************* or by phone at ************ Monday - Saturday 8:00 a.m. to 8:00 p.m. Eastern Time.
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: ***************** ACCT #: ***. ********* $0.00/$14,000.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 03/28/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to **** Orchards Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub provides applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure. The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate **** ******* reviewed the TIL and accepted the Borrower Agreement on October 2, 2019. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  
  LendingClub records report that **** Orchards joint personal loan x813 originated on October 21, 2019. Contractual monthly payments were received on time on the loan from November 2019 to January 2020. 
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported. 
  
  We give all borrowers a 15-day ***** period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. The loan was charged off on June 30, 2020. In accordance with our policy, the loan was sold to ************************************ on July 27, 2020. Please note as the loan has been sold, any request received for validation will be sent to the debt buyer. If **** ******* would like to discuss their account, please have them contact ************************************ at ************.
  
  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations and ensures that all reporting of account information is consistent with the Fair Credit Reporting Act (FCRA). In accordance with the ***** LendingClub provided a thorough investigation of their account, it was confirmed that there was a minor inaccuracy in the credit reporting for their loan. An update was sent to the credit bureaus to report their account as charged off and sold. Please allow up to sixty (60) days for the credit bureaus to process the new information to their report.
  
  LendingClub is required to report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy. 
  
  A fraud investigation was opened on August 4, 2022, when LendingClub received a fraud claim through the credit bureaus. The fraud claim was suspended on August 31, 2022, due to their affidavit was not received. They were notified of this determination by mail. A third and final fraud claim was opened on November 15, 2022, when LendingClub received a fraud claim through the credit bureaus. The fraud claim was suspended on December 12, 2022, due to **** ******* not communicating with LendingClub when outbound phone calls were attempted by our fraud department. They were notified of this determination by mail.
  
  We appreciate the opportunity to response to **** Orchards complaint. If **** ******* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.
  

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I underwent surgery in the ER and as a result, I was placed on a hardship plan. My payments were temporarily reduced from 494.58/month to 247.43/month. I went into my app to make payments and there were pink error messages popping up wherever I tapped. The message was to the effect of unable to pull payment method. This message appeared multiple times and did not allow me to make a payment. The following day I noticed my payment had changed to 494.58 with the past due of about $1200. I reached out to LendingClub. It was outside of their hours. I’ve called several times since then. The first time I called there was a language barrier. The rep did not understand my intent. I received very little help. The second time I spoke to a representative, I was told to call back Third time I called over the period of the past couple of weeks. I spoke to a rep who transferred me over to a different representative who attempted to sign me up for a plan. She misunderstood that I already had a hardship in place. She was very impatient and told me to call back the next day. Someone will be able to help me with getting the plan back in place. I’m asking for LendingClub to reinstate the plan. Service has been terrible. The reps may speak English, but doesn’t appear to understand the tone and very little explanation when you ask why to the matter. I have an excellent track record with my payments. LendingClub is stating they will also have me to pay the full amount and then report three past payments to the credit bureau. This is not fair and agreed-upon at all. The representative said that there is no way to reinstate the hardship plan, no one has that ability to do so however, he said after next review they will reinstate it once they look at everything. They are not providing me with the ticket number a case number or corporate phone number to follow up with, only a toll free general number. I have submitted surveys requesting help but no one has followed up with the error.

  

  Business Response

  Date: 03/28/2025

  Thank you for giving LendingClub Bank, N.A. (“LendingClub”) the opportunity to respond to Aletha T********* Better Business Bureau (BBB) complaint dated March 20, 2025. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  

  LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate Aletha T******* reviewed the TIL and accepted the Borrower Agreement on October 30, 2023. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at ****************
  

  LendingClub records report that Aletha T********* personal loan originated on November 6, 2023. Contractual monthly payments were received on time on the loan from December 2023 to November 2024.

  It is the responsibility of the members to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported. We give all borrowers a 15-day grace period to make payments with no penalty. Interest will continue to accrue on the loan daily and, if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due.
  

  LendingClub believes in doing the right thing for all our members. When members contact us about a financial hardship, we’ll offer options within our guidelines. LendingClub allows members to permanently move their payment due date, and borrowers may also make their monthly payment anytime within 15 days of the payment due date without incurring a late fee.?However, members with a loan account that is more than 30 days past due, the loan may be eligible for a hardship plan. Our records indicate Aletha T******* enrolled in a reduced payment hardship plan for  January 18, 2025, February 18, 2025, and March 18, 2025.
  

  To successfully complete the reduced payment hardship plan, a borrower must make their payments within 15 days of the agreed upon hardship plan due dates. If the hardship plan and their participation in the plan is cancelled, they will need to pay any past due regular monthly payments that were not fully paid, and their account will be reported as past-due dating from the date they failed to make the first full regular monthly payment after they enrolled in the hardship plan. Aletha T********* second hardship payment was due on February 18, 2025. On March 5, 2025, the last day of the 15-day grace period, no payment had been received for the hardship payment; therefore, due to non-payment, their hardship plan was cancelled on March 6, 2025. 
  

  To ensure that aren’t any issues with a payment drafting on time, it is advised to schedule payments at least three (3) business days before the due date. Borrowers can authorize one-time ACH payments with us via phone or their online Member Center. If they schedule their payment by 3 pm Pacific Time, we’ll process and credit it the same day. On March 5, 2025, at 9:46P.M. PST, our records report that Aletha T******* tried to schedule a payment; this date and time was after the hardship payment deadline had passed. If the payment had completed, it would have been received after the 15-day grace period, when the hardship plan would have already been cancelled. We did identify an error code occurred for the date and time stated, and we appreciate their patience while our team researches and works to resolve the issue on their account.
  

  LendingClub reports all account experiences—positive and negative—to one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. LendingClub will follow our charge off policy if their loan becomes 120 or more days past due. Charge-offs result in a negative mark on their credit report. Whether they have paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.
  

  As of March 28, 2025, Aletha T********* account is one hundred (100) days past due.
  

  We appreciate the opportunity to respond to Aletha T********* complaint. If Aletha T******* has further questions about this complaint, please have them contact us by email at ******************************** or leave a message at ************. LendingClub will respond via email to address concerns.
  

  Customer Answer

  Date: 03/30/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  The business has acknowledged that they have identified the error code when I attempted to make payment. I was well within the grace period by date. Time was not stated in the agreement. I am requesting modifications to my loan.

  Sincerely,
  
  Aletha T*******

  

  Business Response

  Date: 04/01/2025

  Thank you for giving LendingClub Bank, N.A. ("LendingClub") the opportunity to respond to Aletha T********* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  

  Members can schedule same-day payments until 3:00P.M. Pacific Time. LendingClub previously addressed this complaint on March 28, 2025, and has nothing further to provide at this time.  
  

  If Aletha T******* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************** or leave a message at ************. LendingClub will respond via email to address concerns.

  Customer Answer

  Date: 04/01/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  The business has admitted fault and has been unreasonable and reluctant to provide options to rectify the situation. 

  
  Sincerely,
  
  Aletha T*******

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lending club still owes me $7651. They paid off one vendor but paid the wrong vendor for the second part of my loan. For two months, they told me "the check was in the mail," but I still haven't received it. I am making full payments on less than half of the loan I received. Since then, I have been mislead and lied to by their agents. Now, they are ghosting me.

  

  Business Response

  Date: 03/28/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ****** Ouellettes Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  As part of the application process for a balance transfer loan, LendingClub requests applicants to complete an email verification, fill out a balance transfer worksheet, and link a valid bank account for deposit of the remaining funds. The worksheet allows LendingClub to facilitate payments to the creditors of their choice.
  
  LendingClub maintains an extensive list of supported creditors for balance transfer loans. If a creditor is not supported, a message will be provided during the fulfillment of the balance transfer worksheet. If a consumer receives a message regarding an invalid account number or creditor not supported, the creditor would not be supported, and a different creditor would need to be used on the worksheet. The consumer should verify if they have entered the account number correctly. Each creditor has specific account number limitations for the worksheet and, due to the creditor limitations, it may require consumers to contact their creditor to obtain the correct account number for the worksheet. 
  
  When were notified that funds from a balance transfer loan have not been received by the creditor within seven (7) business days, we open a dispute claim. ****** Ouellettes loan originated on January 9, 2025. On January 13, 2025, ****** ********* notified LendingClub that one of their creditors had not been paid. On January 29, 2025, ****** ********* provided LendingClub with the necessary documentation to open a claim on their behalf. 
   
  Our records indicate that LendingClub was notified by ****** Ouellettes creditor, ********************, that they would directly send a refund check to ****** *********. On February 6, 2025, our records further indicate LendingClub called ****** ******* informing him of ********************s intent. Additionally, an email was sent on February 21, 2025, confirming the information ******************** provided to LendingClub. At this time, we recommend that ****** ********* contact ******************** for further information regarding the refund check. 
  
  We appreciate ****** ********* as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ****** ********* has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time. LendingClub will promptly respond via email to address concerns.
  

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This serves as your FINAL NOTICE regarding the inaccurate and misleading information that remains on my credit profile, despite prior disputes. You are in violation of the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA).Under 15 U.S. Code 1681n, 1681o, and 1692k, your failure to provide accurate and verifiable data, along with your negligence in updating my credit report, exposes you to legal liabilities.Disputed Information Must Be Resolved:You have failed to:Maintain procedures ensuring maximum accuracy in my credit report.Provide written results of your reinvestigation within 30 days, as required by 15 U.S.C. 1681i(6).Correct billing errors as per 15 U.S.C. 1666(b). Late payments inaccurately marked must be updated to reflect "paid on time."LENDCLUB BNK Account Number: *******Comply with 15 U.S.C. ******* and provide evidence of any written consent bearing my signature. If none exists, you must delete this account from my report immediately. Unauthorized inquiries that violate 15 U.S.C. 1681b must also be removed.Immediate Action Required:I demand the following:Update inaccurate personal and financial information.Delete unauthorized accounts and inquiries, including those flagged for identity theft.Remove derogatory items and charge-offs that do not meet FCRA guidelines.Failure to comply within 30 days will result in legal action, seeking $5,000 per violation for:Defamation Negligent Enablement of **************************************** Injury Required Documentation:Please provide:A detailed explanation of your reinvestigation process.An updated credit report reflecting necessary corrections or deletions.Failure to respond will result in complaints filed with the ************************************, ************************, and other regulatory bodies.I look forward to your swift response.

  

  Business Response

  Date: 03/28/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***** ******-******** Better Business Bureau (BBB) complaint dated March 19, 2025. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  

  LendingClub records reflect that ***** ******-******* has had three (3) personal loans with us. As per their complaint, in our response we will be addressing their loan ending in x927.
  When LendingClub receives an application request, we provide applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure.The TIL disclosure includes important information about their loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate ***** ******-******* reviewed the TIL and accepted the Borrower Agreement on December 16, 2021. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  

  LendingClub records show that ***** ******-******** personal loan ending in x927 originated on December 17, 2021.Contractual monthly payments were received on time on the loan from January 2022 to March 2022. Our records show that they enrolled in a hardship plan from June 2022 to August 2022. Due to non-payment for July 2022, the hardship plan was broken after the 15-day ***** ******* as such, the account was reported as past due to the credit bureaus from the date that the account went delinquent. 
  

  It is the responsibility of the members to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported. We give all borrowers a 15-day ***** period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due.The loan was charged off on August 31, 2022. In accordance with our policy, the loan was sold to ********* Acquisitions, LLC on December 12, 2023. Please note as the loan has been sold, any request received for validation will be sent to the debt buyer. If ***** ******-******* would like to discuss their account, please have them contact Resurgent Acquisitions, LLC at ************.
  

  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations and ensures that all reporting of account information is consistent with the Fair Credit Reporting Act (FCRA). In the laws and regulations, there are a number of exceptions where consumers have no right to opt out of non-personal information disclosures. Examples of appropriate information disclosures under this exception include those made to a purchaser of a portfolio of consumer loans, and a consumer reporting agency, consistent with the ****. In accordance with the ***** LendingClub conducted a thorough investigation of their account, and it was confirmed that there was a minor inaccuracy in the credit reporting for their loan. An update was sent to the credit bureaus to reflect the correct closed date of December 12, 2023. All other account information was accurately reporting. Please allow up to sixty (60) days for the credit bureaus to process the new information to their report.
  

  LendingClub reports all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they have paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.
  

  A fraud investigation was opened on December 30, 2024, when LendingClub received a fraud claim through the credit bureaus. The investigation was closed on January 6, 2025, and the fraud claim was declined due to ***** ******-******* having received benefit of funds. They were notified of this determination by mail.
  

  We appreciate the opportunity to respond to ***** ******-******** complaint. If ***** ******-******* has further questions about this complaint, please contact us by email at ******************************************* or leave a message at ************. LendingClub will respond via email to address concerns.

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pursuant to 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

  

  Business Response

  Date: 03/28/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to **** ******* Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub provides applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure. The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate **** ****** reviewed the TIL and accepted the Borrower Agreement on September 14, 2021. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  
  LendingClub records confirm that **** ****** received a Personal loan that originated on September 20, 2021. Contractual monthly payments were received on time on the loan from October 2021 to December 2022. Our records report that they enrolled in a hardship plan from January 2023 to March 2023. Due to non-payment for January 2023, the hardship plan was broken after the 15-day ***** ******* and the account will report as past due to the credit bureaus from the date that the account went delinquent.
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported.  We give all borrowers a 15-day ***** period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. The loan was charged off on May 31, 2023. In accordance with our policy, the loan was sold to ************************ on June 30, 2023. Please note as the loan has been sold, any request received for validation will be sent to the debt buyer. If **** ****** would like to discuss their account, please have them contact ************************* at ************.
  
  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations and ensures that all reporting of account information is consistent with the Fair Credit Reporting Act (FCRA). In accordance with the ***** LendingClub provided a thorough investigation of their account, and it was confirmed that all account information has been accurately reported. 
  
  LendingClub is required to report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years.  To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy.  
  
  A fraud investigation was opened on February 29, 2024, when LendingClub received a fraud claim through the credit bureaus. The investigation was closed on March 1, 2024, and the fraud claim was declined due to **** ****** having received benefit of funds. They were notified of this determination by mail.
  

  We appreciate **** ****** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If **** ****** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FINAL NOTICE This is your final notice regarding inaccurate and misleading information in my credit profile. Despite prior disputes, these errors remain, violating the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA).Under 15 U.S.C. 1681n, 1681o, and 1692k, your failure to provide accurate data and update my credit report exposes you to legal consequences.Disputed Information to be Resolved: You have failed to:Ensure accuracy in my credit report.Provide reinvestigation results within 30 days (FCRA 15 U.S.C. 1681i(6)).Correct billing errors as required by TILA 15 U.S. Code 1666(b).LENDCLUB BNK Account Number: *******Provide evidence or signed consent authorizing this account, or delete it immediately. I have also identified unauthorized inquiries violating 15 U.S.C. 1681b. These must be removed immediately as you lack my consent to report them.Immediate Action Required: I demand the correction of the following:Update inaccurate personal/financial information.Delete unauthorized accounts and inquiries related to identity theft.Remove derogatory items and charge-offs not in compliance with FCRA.Failure to comply within 30 days will lead to legal action, seeking $5,000 per violation for:Defamation Negligent Enablement of Identity Fraud Violations of ************** Injury Complaints will also be filed with the ************************************, ************************, and other regulatory agencies.Required Documentation: Please provide within 30 days:A detailed explanation of your reinvestigation process.A copy of my updated credit report reflecting all corrections or ************** Steps: If no resolution is provided, I will escalate this matter legally and publicly.I expect your prompt and compliant response.

  

  Business Response

  Date: 03/28/2025

  Thank you for giving LendingClub Bank, N.A. (LendingClub) the opportunity to respond to ***** ****** Better Business Bureau (BBB) complaint. LendingClub strives to provide the very best service to our customers and appreciates their feedback.
  
  LendingClub records report that ***** ***** has had three (3) personal loans with us. As per their complaint, in our response we will be addressing their loan *****xxxx.
  
  LendingClub provides applicants with important documents prior to loan consummation. These documents include the Borrower Agreement and Truth-In Lending (TIL) disclosure. The TIL disclosure includes important information about the loan, including the Annual Percentage Rate (APR) and origination fee. LendingClub requires that applicants review the TIL and accept the Borrower Agreement before submitting an application. Our records indicate ***** ***** reviewed the TIL and accepted the Borrower Agreement on October 19, 2021. To view the TIL disclosure and other important documentation, please have them sign into their LendingClub account online at **************************.
  
  LendingClub records report that ***** ****** personal loan *****xxxx originated on October 28, 2021. Contractual monthly payments were received on time on the loan from November 2021 to May 2022. 
  
  It is the responsibility of the member to monitor their account, payments, and information. If a contractual monthly payment is not received by the contractual due date and becomes past due, LendingClub will attempt to reach the member whose account might be at risk of being negatively impacted or reported. Our records indicate that LendingClub followed all applicable regulations and policies pertaining to customer contact.
  
  We give all borrowers a 15-day ***** period to make payments with no penalty. Interest will continue to accrue on the loan daily and if a payment is delayed, there may be additional interest accrued on the loan. If a payment is not received within 15 days of the contractual due date, a late fee may be applied. If a payment is not received within 30 days of the contractual due date, the account may be turned over to a professional collection agency and negative information may be furnished on their credit report. 
  LendingClub must follow our charge off policy if the loan becomes more than 120 days past due. The loan was charged off on January 17, 2023. In accordance with our policy, the loan was sold to ************************************* (also known as ************************************* (***)) on February 28, 2023. Please note as the loan has been sold, any request received for validation will be sent to the debt buyer. If ***** ***** would like to discuss their account, please have them contact ********************************* LLC at ************.
  
  Upon acknowledgment and acceptance of the loan terms, a borrower consents and agrees to LendingClubs credit reporting policy. LendingClub complies with all applicable federal and state privacy and data protection laws and regulations and ensures that all reporting of account information is consistent with the Fair Credit Reporting Act (FCRA). In accordance with the ***** LendingClub provided a thorough investigation of their account, it was confirmed that there was a minor inaccuracy in the credit reporting for their loan. An update was sent to the credit bureaus to correct their closed date on the loan. All other account information was accurately reporting. Please allow up to sixty (60) days for the credit bureaus to process the new information to their report.
  
  LendingClub is required to report all account experiencespositive and negativeto one or more of the credit bureaus. Late payments, missed payments, or other defaults on their account may be reflected in their credit report, as well as a record of on-time payments. Charge-offs result in a negative **** on their credit report. Whether they've paid off the balance, settled it, or the loan is sold, the charge-off status will stay on their credit report up to seven years. To remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy. 
  
  A fraud investigation was opened on January 15, 2025, when LendingClub received a fraud claim through *************************************. The investigation was closed on January 16, 2025, and the fraud claim was declined due to ***** ***** having received benefit of funds. LendingClub advised ************************************* of the claim outcome.
  
  We appreciate ***** ***** as a valued member of LendingClub and thank you for the chance to respond to their complaint. If ***** ***** has further questions about this complaint, please have them contact LendingClub directly by email at ******************************************* or leave a message at ************ Monday-Friday 7a.m. to 4p.m. Pacific Time.