ComplaintsforNerdwallet, Inc.

Financial Services

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Complaint Details

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Initial Complaint
10/03/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Credit Karma offered a link to check my lending power, which took me to a form to fill out to get a free lending power with no impact on my credit score and required filling out done basic details. It DID NOT say I was signing up for a NerdWallet account or to be on their email list. I have tried using their unsubscribe button in their emails, but it does nothing other than take you to a page to apply for loans. Help articles tell you to sign into your account and go to the menu, then your account, then you can unsubscribe or delete the account. I have tried to reset password, as I did not sign up, but no password reset email arrives.Please remove my email from your email lists, remove my details from your database, do not send me any more communications of any kind, and do not sell any of my personal details or account details.While this process may be legit by the tiniest of details, this kind of bait-and-switch and manipulative deception should be illegaland it has obviously been going on for over 3 years in the same fashion from the complaints.It seems obvious this is the only way to get NerdWallet to remove your email from their unwanted email list that was never intentionally signed up for. Its also obvious BBB does not care and will maintain the A+ rating as long as NerdWallet pays their fees and replies that the account has been removedthe root deception and manipulation is neither punished nor rectified.
Business response
10/17/2022
Dear ***************************,

Thank you for bringing this matter to our attention.

Per your request, we have removed your email address from our email marketing list and
updating do not send lists used by third-party vendors. Please allow up to ten (10) days for
your request to be processed. During that time, you may receive additional email
communications from NerdWallet and our third-party vendors. We apologize for any
inconvenience.
There is no NerdWallet account associated with your name or email address provided in this complaint.

Please let us know if we can help with anything else.
Initial Complaint
09/26/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went to Nerdwallet's website looking for a loan. And in following their links of lenders, I was sent to another site that wasn't a lender and that sent me on a cycle without ever getting to a lender at all. Worst of all, not I am getting up to 15 texts a day, many phone calls, and emails all claiming to be lenders but they are not. They are scammed trying to rip me off. Asking me to go get prepaid cards and read them the numbers for down-payments. I thought that following the links they provided I would be safe but I am getting ovrrloaded with spammers.
Business response
10/04/2022
***********************,

Thanks for getting in touch. What you've described definitely doesn't sound like the expected experience with NerdWallet's tools. Please feel free to send more details to ******************************** - our team is eager to look into this and follow up with you.
Customer response
10/04/2022

Complaint: 18131767

I am rejecting this response because:
I do not want to mark it as resolved until it is resolved. I will contact them as they requested and I will update as to how conversation goes.

Sincerely,

***********************
Business response
10/24/2022
Dear ***********************,

We initially responded to your complaint on 10/4/22 and asked that you reach out to ******************************** so that we may gather more details from you and investigate the issue. As noted in that response, what you've described is not the expected experience with NerdWallet's tools. You indicated in your next response that you would contact us as requested. As of today, we have not received any correspondence from you at our ******************************** address and therefore we are unable to do anything more than what we already have, which is removed your email address from our email marketing list and updated do not send lists used by third-party vendors.
We again apologize for any inconvenience and welcome you to reach out to ******************************** with more details.
Initial Complaint
08/21/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The company Nerd Wallet makes it impossible to unsubscribe from there unsolicited emails which I receive daily.They do have an unsubscribe link which does nothing more than bring you to a log-in screen asking for how they can help you with a loan.This screen has no place to unsubscribe.Thank you for any assistance you can offer.
Business response
08/23/2022
******************,

Thank you for bringing this matter to our attention.

Per your request, we have updated the do not send lists used by third-party vendors. Please allow up to seven (7) days for your request to be processed. During that time, you may receive additional email communications from our third-party vendors. We apologize for any inconvenience.

Please let us know if we can help with anything else.
Customer response
08/24/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
In my opinion, opt-out links should only go to an opt-out page. To do otherwise, suggests deceptive business practices.

Sincerely,

*****************************
Initial Complaint
08/19/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I somehow got signed up for emails when I didn't sign myself up. When I click "unsubscribe" on their e-mail, there is no option to unsubscribe on the page that comes up, so I am still constantly getting e-mails.
Business response
08/23/2022
************************,

Thank you for bringing this matter to our attention.

Per your request, we have removed your email address from our email marketing list and updating do not send lists used by third-party vendors. Please allow up to seven (7) days for your request to be processed. During that time, you may receive additional email communications from NerdWallet and our third-party vendors. We apologize for any inconvenience.

Please let us know if we can help with anything else.
Customer response
08/23/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
08/17/2022
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received an email from **************************************************** thanking me for signing up for an account. I never signed up for any Nerd Wallet account and would like to immediately have the account cancelled and my email removed from future use with Nerd Wallet! It's a shame that they set up accounts without out authorization.
Business response
08/19/2022
************,

Thank you for bringing this matter to our attention.

Per your request, we have deactivated the NerdWallet account associated with your email address. You should not receive any further email communications from us.

Please let us know if we can help with anything else.
Initial Complaint
08/10/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I keep receiving emails from Nerd Wallet. I never signed up for them. I click on the 'unsubscribe' link at the bottom of their message but it just takes me to another page that has their various offerings for loans....it appears that they will not allow me to unsubscribe unless I create an account with them first! I want them to stop contacting me immediately!
Business response
08/15/2022
**************,

Thank you for bringing this matter to our attention.

Per your request, we have removed your email address from our email marketing list and updated do not send lists used by our third-party vendors. You should not receive any further email communications from us.

Please let us know if we can help with anything else.
Customer response
08/16/2022
Better Busi uness Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
08/07/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On Aug 7th 2022 NerdWallet opened up an account with my email address without my permission. I have never and never will do business with this company.
Business response
08/09/2022
************,

Thank you for bringing this matter to our attention.

Our records indicate that a NerdWallet account was created under your first and last name on August 7, 2022. Per your request, we have deactivated that account.

Please let us know if we can help with anything else.
Customer response
08/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
07/30/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
NerdWallet has essentially made it impossible to opt out of emails, has thanked me for joining NerdWallet when attempting to unsubscribe, and makes it impossible to see who the affiliate links are to unsubscribe to those. I do not want them to have my information, to contact me, to sell my information, or have any further interaction with me. This is harassment.
Business response
08/05/2022
**************,

Thank you for bringing this matter to our attention.

Per your request, we have removed your email address from our email marketing list and updated do not send lists used by our third-party vendors. Please allow up to seven (7) days for your unsubscribe request to be processed. During that time, you may receive additional email communications from NerdWallet and third-party vendors. We apologize for any inconvenience.

Please let us know if we can help with anything else.
Customer response
08/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
07/27/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I keep getting emails from Nerdwallet about "my account" and extending loan offers. I never intentionally signed up for an account and perhaps it was via a sneaky link. I cannot get through to the "company." I want to delete my "account" and unsubscribe from getting emails.
Business response
08/05/2022
*************************************,

Thank you for bringing this matter to our attention.

Per your request, we have removed your email address from our email marketing list and updated do not send lists used by our third-party vendors. We have also deactivated the NerdWallet account associated with your email address. You should not receive any further email communications from us.

Please let us know if we can help with anything else.
Initial Complaint
02/27/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I just signed on to check emails and received a message thanking me for signing up...apparently the same complaint was filed by another user who did not realize they too had signed up. I do not want their service or app and certainly feel alarmed that the company's explanation to the other compliant deflects responsibility solely on the the party who is unexpectedly signed up. Please explain to me how I too have been signed up by taking some obscure link or option. Again I did not intentionally opt to sign up. PLEASE help me in getting removed from this app or whatever it is.
Business response
03/04/2022
**************,

Thank you for bringing this matter to our attention.

Our records indicate that you visited a page on the NerdWallet site and clicked on the Continue with ****** sign-up button, creating a NerdWallet account with your ****** email address.

Per your request, we have deactivated the NerdWallet account associated with your email address. You should not receive any further email communications from us.

Please let us know if we can help with anything else.
Customer response
03/05/2022

Complaint: 16813508

I am rejecting this response because: First, I want to just get past this issue but before I go I want to point out that they inadvertently admit that they mask this 'signing up' as button saying, 'continue with ******'. VERY sneaky indeed! At no point did they say that by continuing using ****** you are creating an account; you will receive an email requesting that you complete the process by creating a password. I appreciate that they are removing me from the emails, however, it is my opinion that in fact know this is misleading. Again, thank you for removing me from the emails. As far as I am concerned the issue is resolved.

Sincerely,

*********************

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