Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from NerdWallet stating that an account was established in my name. I did not request nor do I wish to establish an account with **********************. I was unable to have the claimed account deleted. To delete the account, the site suggests to first create a password to establish an account (huh?) after which I should be able to delete that account (absurd!). Another option suggested was a link to 'Nerd support'. That action resulted in a warning of potential malware if the suggested link were opened (nuts!).I want NerdWallet to delete the claimed account, and to delete all information associated with the claimed account.

  

  Business Response

  Date: 04/21/2025

  Thank you for forwarding us this customer complaint. In response to the complaint, we sent Mr. ***** the following email:

  Hi ******,
   
  I've gone ahead and deactivated the NerdWallet account associated with your email address: *************************.
   
  If you'd like to learn more about why you received emails and had an account with **********************, please have a look at this informative *********** article: I Didn't Sign Up for NerdWallet.
   
  Again, that account has been closed and you should no longer receive any email communication from us.
   
  Please let me know if I can help with anything else.
   
  Best,
  ****

  Given this email and related actions NerdWallet took, we trust that Mr. ******* concerns have been addressed.

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REFUND of Secured CARD Closed by company - i have been asking for it to be refunded since DECEMBER 2024 They closed ALL accounts for everyone m y deposit was $2k

  

  Business Response

  Date: 04/21/2025

  Thank you for forwarding us this customer complaint. Mr. ******* reached out to ********** in early March.  At that time, he was advised that the NerdUp program was ending and that his funds would be returned in due course.  In addition, NerdWallet and its partner sent out four notices to all ****** users advising them of the program closure and urging them to remove all funds before the programs end on February 17th.

  While Mr. ******* did not remove his funds, NerdWallet and its partner are processing a check refund this week.  As such, Mr. ******* should receive his funds very shortly.

  Please let us know if there are any other questions or concerns.

   

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account 2 days ago on their website and entered all my financial information to track. When I went to sign in on the app it asked for a password. I didn't create a password when I created the account because they use passwordless sign in. There was no obvious way to log in. Today when I went to log into my account it now says "email blocked" THEY HAVE ALL MY INFO AND THEN BLOCKED ME FROM LOGGING IN!!! What kind of fraud is this??? The only contact option they give is via email and they don't respond

  

  Business Response

  Date: 04/17/2025

  Thank you for forwarding us this customer complaint. We have reviewed our records, and our customer service has been in contact with this customer previously. More specifically, on April 10th our customer service team emailed Mr. ********** and notified him that his account had been dectivated and his linked accounts had been unlinked due to his abusive communications with NerdWallet employees.

  In this email, NerdWallet also instructed Mr. ********** on how to request the deletion of all his personal information.

  Please let us know if there are any other questions or concerns.

   

   

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23184324
  
  I am rejecting this response because: That is 0utright lies. A. NOBODY emailed me ANYTHING since the first contact. I received NO replies or emails from Nerdwallet to my at least 6 emails through their website and directly. B. There was no "abusive" contact from me, nor any justification for closing my account, other than that appears to be a regular occurrence with them judging by other complaints. They sent, and I received NO instructions from them on how to delete my data, another lie.  And Nothing is in spam folders.  
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 04/21/2025

  NerdWallet is uncertain why there may be a disconnect.  NerdWallet sent Mr. ********** the following email on April 10th advising of the account deactiviation:

  From: NerdWallet *********** <**************************************************************************>
  Date: 4/10/2025, 10:41:17 AM
   
  Hi *****,
   
  Due to abusive communications with our support staff, your account has been deactivated and any linked accounts have been unlinked from the platform. This means that NerdWallet will no longer have access to your account information.
   
  For deleting your personal information, you can fill out the Privacy Support Form. You'll receive a response within 10 days.
   
  Best,
  ****

  Customer Answer

  Date: 04/21/2025

  
  Complaint: 23184324
  
  I am rejecting this response because: ********** is as full of baloney as they are poor at customer service. No such email was sent, and no response was ever received to numerous emails, both direct and through their website. Furthermore, no information as to this "Privacy Support Form" They clearly have the ability to send it now, and still haven't. They are liars, hence all the complaints. 
  
  Sincerely,
  
  ***** **********
  

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 4/8/2025 i was looking for insurance quotes online and nerdwallet was one of the sites i visited. I provided some information and to my surprise i received an email saying that i signed up for their account, which i did not intend. There was no link to unsubscribe, they say i have to sign in to close the account, and i cannot sign in without providing even more information like my ****** account or phone number. I want them to delete all info they received today, i believed i was getting a quote and not compromising my data.

  

  Business Response

  Date: 04/15/2025

  Thank you for forwarding us this customer complaint.  We reviewed our records and confirmed that this customer visited our site on April 8th.  In doing so, she agreed to all of our disclosures, which includes the following statement: By clicking See My Matches" I agree to creating a NerdWallet account. An account is not required and you may opt out of creating an account at any time.  The user was also presented with an option to proceed without creating an account.

  Nonetheless, given the complaint, we have deactivated the user's account.

  Please let us know if there are any other questions or concerns.

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* Siodlowska-*******

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a draft from my discover savings account from this company. I expected after 3-7 business days I would have the funds in my automated investing account. Those funds never showed up. I have contacted the company multiple times trying to get a resolution, but they will not answer me, this was an unlawful transaction as it stated that the funds were being drawn for a payment that was not meant to draft till 7/2025 but their system drafted it 2/19/2025. I know its not a lot of money but its my hard earned money and I didnt authorize them to deduct anything they are stealing my money. I have since closed my accounts with them to prevent drafts but I just want my money back.

  

  Business Response

  Date: 03/24/2025

  Thank you for forwarding us this customer complaint. We have reviewed the customer's account and all funds have been withdrawn from their account and all scheduled/future withdrawals were cancelled.  Additionally, the customer's accounts have been closed.  

  Additionally, the *** TraceID for the $135.08 withdrawal is 021000017851777.  Our partner is also working on determining the *** TraceID for the other final withdrawal for $65.01.  This is a manual process so it may take some time to determine. 

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a email from this company saying i created an account. I never heard of this company and i am unable to unsubscribe or cancel my account. I would like the account deleted, and all of my personal information deleted from their records and to be unsubscribed from receiving any future email from this company.

  

  Business Response

  Date: 03/11/2025

  Thank you for forwarding us this customer complaint.  In response to the complaint, we deactivated the customer's account associated with the email address listed in the complaint.  We advised the customer of this via email on March 10th. 

   

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 19th I recieved an email that my Nerdwallet account had been setup successfully and I started using it to manage my budget and cash flow. I didn't see the email that followed it saying there had been an Atomicvest account setup for me of which I DID NOT authorize. The pulled $525 out of my account using ************ and I had to call Pershing to see about it. They didn't know what was going on. I called my bank to let them know and they said they would look into it. I NEVER gave them permission to set up this account. I NEVER gave them permission to take my money from my account - especially $525 of it. Money is tight right now and I would have never ever authorized this. I want my money back and I want an apology. I also want to know how in the h*** this happened where Atomicvest was able to just ****** my money.

  

  Business Response

  Date: 03/12/2025

  Thank you for forwarding us this customer complaint. In response, we reviewed our records and contacted our partner, Atomic.  Based on this research, it appears that Mr. ***** did create a scheduled investment plan of $525 and selected an external account to fund the plan. Nevertheless, Atomic has agreed to return the funds to Mr. ************ Mores specifically, Atomic sent an ACH to Mr. ***** on March 7th.  This transfer hit Mr. ******* account on March 9th.   The trace ID associated with this payment is: ***************.

  Hopefully this resolves this matter.  Please let us know if there are any other questions.

   

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not able to get a password reset to my email on file.

  

  Business Response

  Date: 03/10/2025

  Thank you for forwarding us this customer complaint. This customer previously contacted ********************** about this issue on February 5th.  In response,  we let him know his account doesn't have a password - it was set up to log in with a code received via email, instead of a password.  Our customer service team followed up with Mr. ******* last week by sending the following email:

  Hi there,
   
  Just checking in - were you able to log in with our passwordless flow?
   
  In case it helps, I've attached a screenshot of our login page with your email address entered into the correct field. You can see that the screen changes to let you click continue without entering a password.
   
  At that point, you'll receive an email with a 6-digit code that will allow you to continue the login process.
   
  Let me know if you run into trouble with that - we're here to help!
   
  Best,

  Hopefully these emails resolve Mr. ******** concern.  Please let us know if there are any other quesitons.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Nerdwallet, saying "We've updated our privacy policy At NerdWallet, we strive to help you make financial decisions with clarity and confidence. So we've updated our privacy policy to provide you with a better understanding of how we collect, use, and share your data." Let me be very clear. I have never had anything to do with this shyster company. And what are they doing sending me emails, saying "We've updated our privacy policy At NerdWallet, we strive to help you make financial decisions with clarity and confidence. So we've updated our privacy policy to provide you with a better understanding of how we collect, use, and share your data." I have never spoken to Nerdwallet, I have never given them my personal confidential information e.g., name, email, address, tele no. etc. I did reply to the email complaining most vociferously and demanding that 1) they tell me where they obtained my personal confidential information, 2) to immediately remove all of my information from their systems, records, databases, etc., confirm to me that understand my demands and have done what I asked. Never heard from them. What a sleazy bunch of shysters. ****** .. $%^$%%^&(Y&*)

  

  Business Response

  Date: 03/03/2025

  Thank you for forwarding us this customer complaint. The user provided the following email in the complaint: **********************************************.  This appears to be a fake email address, and as such we were unable to review the issue.  If the consumer can provide a correct email address, we are happy to review our records and take any necessary or desired actions, such as ensuring the user is unsubscribed from all emails.

   

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since I entered my information to Nerdwallet, I have received 2 sextortion emails, dozens of phonecalls and multiple texts from unknown sources. I know it's from Nerdwallet because I used my backup phone number and almost immediately started receiving calls and texts to that number. If they don't delete my information from their database I will seek future LEGAL action. They should be fined!!! I'm being harassed for giving them my information!!

  

  Business Response

  Date: 02/21/2025

  Thank you for forwarding us this customer complaint.  After receiving the complaint, we closed Mr. *********** account. Additionally, Mr. ********* may complete the form found at the below location to request the deletion of his personal data:

  ********************************************************************************************************************

  Please let us know if there are any other questions.