Financial Services
KrakenThis business is NOT BBB Accredited.
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Customer Review Ratings
Average of 27 Customer Reviews
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Review fromRyan T
Date: 04/30/2025
1 starAbsolute c*** exchange with hidden holds, awful customer service, and overall problems and terribleness. What do you get when Chinese mafia, Russian organized crime, and Jewish bankers all get together to rip off people on a mass scale? You get Kraken. No wonder they spend so much on advertising, have to keep new accounts coming in because no one is using this exchange more than once. Now Im waiting 3 days to just get my money out that I instantly deposited through my debit card and which was never told there was a 3 day hold. Fully verified and everything also. Took me an hour to get past the help bots to a person who basically told me s**** you. Worst exchange experience ever. This is what I get for not just using ********* Which also ***** but nothing like this.Review fromAyat J
Date: 03/03/2025
1 starI started my account and after buying several stocks, I was locked out of my account and not able to log in. There is no way for me to contact them..... The help feature as well as the chat gives me nothing. Just a dead end. I sought to text them through app and keep getting kicked off the sight when I do so. There is no e mail password reset being sent to me though I have tried at least 10 times. It's constant dead end and my fins have been taken. I'm addition to that, I had to dispute an unauthorized purchase of stocks I did not buy. There is no way to contact anyone and no replies have come to me. Even the password reset feature is a busy, no reset is ever sent and I've been trying off and on for weeks now to get a reset of to get a reply from the app. I'm wishing I had checked BBB ratings before I even downloaded the app.Review fromGordon C
Date: 02/04/2025
1 starI have been conducting sizeable business within the financial industry for over 35 years. I decided to purchase *** crypto currency and purchased $5,000 of *** through KRAKEN. In all my years, I have never been scammed until now. DO NOT DO BUSINESS WITH KRAKEN! Within hours of opening my account, they suspended me and closed my account. They refused to state why and said they were going to keep their fee. I can no longer get into my account to withdraw my funds. I believe KRAKEN is harvesting personal data, is conducting illegal business scams based on all of the complaints of them closing accounts and keeping their fees, and discriminating based on age. If they do this on a regular basis, can you imagine how much money they are making by scamming?? I questioned the reason why they closed my account and after sending them an email to demand the reason of their actions, they completely shut me out of my account. They still have my $5,000 and there is no way I can get my monies out.Review fromAlphonso C
Date: 11/08/2024
1 starFunds disappeared from my account. Deposited $2,000 on 4/1/2024. Started purchasing coins from **** and SOL. Checked my account periodically and would see some gains. checked my account the week of 14 OCT 24 and the funds were there and could show the positions I had. Purchased a NEW iPhone the following week. Went to check my account on 11/7/2024 and it showed $.0.00, no positions. Chatted with 2 people who were asking for my complete checking account # even after verifying I was who I stated to be. Then spoke to a gentleman for 30+ minutes to only be told at the end, they will escalate to a payment specialist who will contact via email. Well 15 minutes later I get a notification from the app messenger and after 10 minutes of back and forth was told "Your funds could be in the unclaimed list" But they can't see the receipt the funds were transferred. **************** verified the funds were sent and received on 4/1/2024 Transaction Details $2,000 Transaction 04/01/2024 Posted: 04/01/2024 Additional Info Category: Loan/Line of Credit Payments Transaction Description KRAKEN THEIR PHONE NUMBER KRAKEN TX ******** ***** ****** (guess I was the fool that day). Each attempt to upload a snapshot from my checking account to show the transaction, the messenger app would return "Sorry we could not receive the attachment". I was using the option available 'Photo Library'. It's safe to say this company needs to be investigated and I will be writing my Senator and using this BBB post as evidence along with copies of the transfer from my bank.Review fromTodd L
Date: 11/06/2024
1 starThis site is the worst. It is a big scam that will cheat you and charge pricea WAY above what they are on other marketplaces and when you go to sell it they will give prices WAY below the prices. And for the privilage of being ripped off by these criminals they will charge you a huge fee for both buying and selling. If you want to lose money then use this platform.Review fromDemetrius V
Date: 10/30/2024
1 starI started an account with ********************** a few days ago, but had some issues transferring funds from my bank to Kraken Exchange. I reached out to technical support for help and was told I would be contacted by a representative to assist me with this matter. Then I recieve this email from support:"*** (Kraken Support)Oct 30, 2024, 18:16 PDT Hello, Unfortunately we must inform you that we will be closing your Kraken account. For security purposes we cannot disclose the reason for this action. Kindly note that you cannot open another Kraken account and that our live chat and phone support channels will not be able to provide assistance regarding this matter. We appreciate your understanding."Very poor service, very suspicious behaviour. I'm incline to think they are vetting people not based on their clean record rather their social media, religion, political affiliation, and other forms of discrimination that can lead to legal action. I requested a copy of my personal infomation and demanded that my data would be deleted. I have yet to receive a response. A proper investigation of the company including best practices should be put in motion.Review fromAlexey G
Date: 08/02/2024
1 starMy experience with Kraken was an absolute nightmare. I deposited US dollars from my ***** Fargo account, bought BTC, and simply wanted to withdraw it to my cold wallet. Kraken blocked my funds and, shockingly, terminated my account over this straightforward transaction. Their customer support was utterly useless, and the overall service was the worst I have ever encountered. It took a grueling two weeks to get my refund. The way they treat customers is disgracefulthey act as if we are dirt under their feet and feel entitled to do whatever they want with our money. I will never, ever use Kraken again, and I warn others to stay far away from this terrible platform.Review fromVERONICA K
Date: 07/26/2024
1 starI am not a frequent user of bitcoin app, but this app produced problems for me when it came to a large amount of money wired from my bank. Initially, I received an email approving the credit to my account. Then, the amount was put on hold. This was escalated due to the urgency that I needed to complete a transaction. Kraken canceled my account with undisclosed reasons and said they would return the funds to my bank. After two business days, the funds were not returned only to find out that they experienced a problem with the return. After waiting for another 3 days, with multiple efforts to contact Kraken, the funds are still not returned.This is very frustrating because I was supposed to trade tomorrow!Review fromVivienne D
Date: 07/01/2024
1 starTransferred the money a week ago, it was supposed to arrive immediately but is still not there (this is not the first time Im transferring to this account and transfers were successful, albeit delayed, in the past). Emailed support 2 days ago, they said they would redirect my inquiry, but I havent heard from anyone and the website says phone support is currently unavailable. How is this a legitimate business and so many people trust this company with their money is beyond me.Review fromBrian D
Date: 06/17/2024
1 starHorrible business practice by this company. I was trying to wire funds into this exchange after using them once before with success. And they refuse the wire transfer and completely block me from using them. No explanation, no phone call or email explaining why. I requested a call but they refused. What a horrible way to do business.
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