Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ON 11/21/2024 I LOADED $100 ONTO PREPAID DEBIT CARD. 11/21/2024 PURCHASE OF $6.59 11/25 /2024 PURCHASE OF 8.60 11/25/2024 A FRAUD CHARGE APPEARED ON MY CARD OF $21.00 FRAUD CHARGE WAS REPORTED AND CARD FROZE. NO RESOLUTION.
Business Response
Date: 12/19/2024
Please see attached for our response letterInitial Complaint
Date:06/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
had to get a new card and spend $30.00 when it was YOUR fault for letting some stranger from ******** ****** with this ************ phone number hack my account. I want my $426.00 and add $30.00 to the refund! You refuse to answer your phone and hung up on me TWICE! Here is proof of who I am. Grace ********* and NO ONE from Truelink called back. I'm out money because the bank doesn't care.Business Response
Date: 06/20/2024
Please see attached for our letterInitial Complaint
Date:04/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is not right when all I simply did was try to call this company because I was set up with a card through them for my payee and social security and all Im trying to do is find out where my card is and the woman that answered treated me like absolute c*** and now has me blocked from calling them I am fed up I want her fired and when she has discriminated against an individual with a developmental disability who has no family or support period and is now about to lose everything I want her fired and she should never be allowed to ********* again I will seek an attorney and now this is gonna be bad for true linkBusiness Response
Date: 04/09/2024
Please see attached letter. Thank you!Customer Answer
Date: 04/09/2024
Complaint: 21516809
I am rejecting this response because:
There is no excuse for the way people with developmental disabilities are treated if the person doesnt like their job thats fine but they can quit Im sorry I now have to start making examples until people learn I need to know that person was reprimanded
Sincerely,
*************************Business Response
Date: 04/17/2024
Please see our letter attachedInitial Complaint
Date:07/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 07/15/2023, I attempt a transaction to make a food purchase, the transaction declined due to insufficient fund and this happened several times trying to complete the order. I contacted support to resolve the issue but there were no resolution, the response did not support the fact of the transaction, however, True Link Financial, *** made their reply. I totally disagreed for the fact that the charge for the card ending in **** had sufficient funds and the charge to the attempted puchased made was sufficient and I will provide supporting documents upon request. True Link Financial, *** have breached the contract and acted out of their fiduciary duty. I couldn't buy any food or exercise any rights to the benefits of this account.On 07/19/2023, I attempted to make a cash withdrawal but was declined. I contacted True Link Financial, *** and the reply was that the master service agreement between ********* and True Link Financial, *** would not allow such transaction. I disagree. I followed up and replied to True Link Financial, *** inquiring where in the Agreement it shows that Able cards do not have the ability to access cash and True Link Financial, *** pointed it out in the Agreement. True Link Financial, Inc. pointed it out. I took viewed the verbiage and where it is placed, it contradicts the agreement. I totally disagree with the ****** Services Agreement for each have no equal considerations for the beneficiary, it is defective and is unlawful. The agreement under the Prepaid Card clause specifically states that the Card allows access funds loaded or deposited to the Card Account from the ABLE account. ******** Holdings *** ***** *********************************** are conspiring into an unlawful act in depriving me of my rights to the benefit of accessing to cash funds.Business Response
Date: 07/28/2023
Thank you for the opportunity to respond to this customer's concern! Please see attached for our response letter.Customer Answer
Date: 08/07/2023
Complaint: 20363306
I am rejecting this response because: See attached
Sincerely,
Diansky RouzardInitial Complaint
Date:05/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business took money from my account. I started noticing a few dollars missing in between transactions. I'm not sure how much money was taken in total, but it was not listed under fees- I'm not sure why they were taking money out. This is supposed to benefit disabled people. I was coerced into opening this account through another business I work with so it would be easier on them. I am no longer using this bank and would not suggest using this bank. I'm interested in how much money they got away with!!Business Response
Date: 06/14/2023
Response to BBB complaint.Customer Answer
Date: 06/16/2023
Complaint: 20086958
I am rejecting this response because:I did not receive any messages/paperwork. No one called from a recognized phone number(s). Money was not refunded. In addition, my account was closed by bank and check for remaining balance was issued, which was wrong.
The missing money was never explained or resolved.
Sincerely,
***********************Business Response
Date: 06/27/2023
Second response to complaint #********.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.