ComplaintsforVaro Money

• Initial Complaint

  09/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 9/12/2024 I received a Varo debit card in the mail. This debit was unauthorized by me. I have never signed up for any account before with **** and have not heard of Varo until today. My credit has been frozen with all 3 credit bureaus as well as frozen checking accounts from ChexSystems for the past year and half, so I don't understand how it was possible to create this account without my permission and why Varo didn't check ChexSystems for my frozen status before creating the account.

  

  Business response

  09/18/2024

  Hello,

  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

  
  In order to protect your online privacy and account details, weve responded to your concern directly at the email account you have provided to the Better Business Bureau for you.

  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached by responding to the email communication or by submitting the following form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  

  
  

  Customer response

  09/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My account was used somehow someway and I filed a dispute. My dispute was denied. I reached out to the company that was on my transaction and they stated Varo Bank never reached out to them about a dispute or any transactions. I also asked the company where the transactions came from why were they taking money out of my account and they proceeded to tell me via email they never took any money or received any money from my account, I gave the company transaction ID numbers, amounts and dates and they still couldnt find any transactions from their company. I provided Varo Bank with the emails from the company as well. On July 31st I received an email stating in 30 days they would review documents and let me know if they were to reopen my dispute or leave it as denied. On September 12th I received an email (After 30 calendar days) stating they were not reopening my dispute. They never reached out to the company or did a full investigation. The company stated they never had any money come to their account but my ********************** was took from My account and ******************** is failing to do a full investigation

  

  Business response

  09/20/2024

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel ********************************************************************.

  Customer response

  09/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  09/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On September 8, 2024, I received a phone call from Varo about a transaction made on my account from someone in *******. I told that I couldn't use my account because of the fraud accident. I haven't heard anything from **** about what's going on with my account. All my funds go to my Varo account. I need someone to contact me from Varo about my account.

  

  Business response

  09/13/2024

  Hello *******,
  
  We are writing to let you know we received the complaint you submitted to the Better Business Bureau. We understand that this has been a frustrating experience for you. Upon further review of your experience, we identified the following:
  
  On September 10, 2024, you advised us that someone contacted you claiming to be Varo support. We have no record of anyone contacting you on September 8, 2024, about your account. The last time you were in contact with **** support was on October 2, 2023.
  
  Varo will never call, email, or text you asking for your account login information. Additionally, we do not currently make outbound calls in regards to suspicious account activity. For the security of your account, please dont share your password or other sensitive login information. This information should remain confidential. If you notice any unusual account activity, please call us right away.
  
  Your account is currently in active status and has never been suspended. We operate under banking laws and government regulations. At times, we may need to suspend an account if theres something unusual occurring thats in need of further verification. Our community's safety is our number one priority.
  
  We reviewed your account and determined that a dispute has never been filed in relation to your account. Varo strictly follows federal regulations around transaction disputes and we use industry standards for researching and investigating claims. If you are an account holder who would like to dispute a transaction, please reach out to our service team at **************. Please visit our FAQ page labeled: How to file a dispute.
  
  If you have additional questions, please feel free to respond to this email communication or by chat support in the Varo app. You may also submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

  Customer response

  09/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me.
  
  Sincerely,
  
  **********************

  ***Here are a few screenshots varo needs to see i still haven't been contacted and hackers changed my phone number for the account in pictures shown.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a Funko item from a scammer for $350.61 but I did a payment schedule because I didn't want to pay it all at once. I emailed and tweeted the scammer several times and they would either tell me to be patient or not reply and force me to email again. On ******** the scammer always told me this wasn't an answering service and to email. I have tried a handful of times to get all of the money back through Varo disputes. I made 4 transactions to the scammer. I sent all of the info and screenshots I have to Varo. Varo only got me back 3 of the 4 transactions. They closed the dispute at the time without any further information as to why they did not refund the 4th one. I have called Varo 4 or 5 times now since May of 2024. They also said it will help to get the rest of the money back if I send new info to them. I sent what I though was new and they still refused. They said it's the same info. Each time they told me they will open a new dispute for me to find out why **** decided this. They said they will email me or I can see a new dispute in my Varo app. Neither of those ever happened until today when a supervisor finally sent email while i was talking to them. I didn't make all of my payments quickly enough so according to Varo people don't get refunded any transactions if they are greater than 60 days from the first payment made. **** doesn't like that apparently. I only want this last transaction refunded. All four of the transactions went to the scammer. I should have received all 4 back. The supervisor I spoke to said she was going to appeal this again today on 9/9/24. I still don't see any new emails sent to me or disputes opened in my Varo app after the supervisor told me the 60 days info.

  

  Business response

  09/17/2024

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.

  Customer response

  09/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, they did leave out a couple of details. When they emailed me today, they mentioned they received my request for an appeal and they received the new information I sent them. They said the additional info was sufficient enough. **** neglected to mention that prior to them finding in my favor they actually said the information I sent was similar and they denied me, as I mentioned in my complaint before. They were not going to give me all of my money back. On the day of me filing this complaint, I asked to speak to a supervisor and that is the first time I got actual information about my denial from them. That is all, thank you.
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received a prepaid debit card as a rebate. When attempting to activate it by creating an account as instructed, it says "Sorry, your application wasn't approved," making it impossible to collect the rebate. We have perfect credit and no reason was provided for this denial. This bank should not be used for rebates, this appears to be fraudulent as they now can take the money from our rebate with no recourse for us. There was no method provided for us to contact them.

  

  Business response

  09/13/2024

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel ********************************************************************.
  
  

• Initial Complaint

  09/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  am writing to formally lodge a complaint regarding two serious issues with my account.Disputed Charge Issue: I recently disputed a charge of $614.00 from ***** on my account, as I never received the merchandise associated with this transaction. However, **** opened and closed the dispute within the same day without providing a resolution. Despite their assurance that I would be credited for the amount, I have yet to see any refund or further communication regarding this matter. This lack of resolution and transparency is highly concerning, and I request immediate clarification and resolution of this ************** Deposit Issues: Additionally, I have experienced issues with mobile deposits, specifically with government-issued checks. I have noticed that these checks are being held for extended periods, causing significant inconvenience. Given that these are government-issued checks, I believe there should be no undue delay in processing them. I request a review of this issue and an explanation for the extended hold times.Please address these concerns promptly and provide me with a detailed response regarding both issues. I expect to receive a resolution and any necessary adjustments to my account as soon as possible.Thank you for your attention to these matters.

  

  Business response

  09/13/2024

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel ********************************************************************.
  
  

• Initial Complaint

  09/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I work for ******************************, 09/4/24, my check posted to my Varo bank account. Threw out the night, someone stole every dime, threw a breach in the Varo security system. They logged into my account changed my personal info to there's, to make accessible, continued to ******, cash app, and transfer funds to random people, whom I don't know. I filed a police report, Varo says they is nothing they can do, besides issue an new card. I thought our money was potentially protected and insured my FDIC, they say NO. Please help....

  

  Business response

  09/15/2024

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel ********************************************************************.
  
  

• Initial Complaint

  09/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I contacted Varo money because I uploaded a mobile deposit check. I wanted to know the status and when contacting customer service to tell them my issue they were beyond unhelpful and nasty and literally had no answers as to why after four business days their system didnt reflect what they were telling me. So I want them to release my funds because the check was cashed and no reason for this inconvenience, thank you.

  

  Business response

  09/13/2024

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel ********************************************************************.
  
  

• Initial Complaint

  09/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received a VARO card in the mail on 09/5/24 with my name and address on it. Checked my credit reports and this account is not on there. I tried reaching out to the company but not allowing me to speak to a live person. I never opened this account and I want it closed and removed

  

  Business response

  09/12/2024

  Hello ********,
  
  We are writing to let you know we received the complaint you submitted to the Better Business Bureau.
  We are sorry to hear you received notice of a Varo Bank account you did not apply for and understand that this has been a frustrating experience for you. Upon further review of your experience, we identified the following:
  
  An application for a Varo Bank account under the name ******************* and the address associated with this complaint was automatically approved on August 22, 2024. On September 10, 2024, the account was closed due to your report that the application was submitted fraudulently. You may safely dispose of the debit card received in the mail.
  
  Unfortunately, fraudsters often use stolen identity information to open accounts in their victims name. Often, identity thieves will use another persons personal information, such as a social security number, mothers maiden name, date of birth, or account number to open fraudulent new credit card accounts, charge existing credit card accounts, write checks, open bank accounts, or obtain new loans. They may obtain this information by:
  
  Stealing wallets that contain personal identification information and credit cards.
  Stealing bank statements from the mail.
  Diverting mail from its intended recipients by submitting a change of address form.
  Rummaging through trash for personal data.
  Stealing personal identification information from workplace records.
  Intercepting or otherwise obtaining information transmitted electronically.
  
  Varo Bank takes fraud prevention seriously and we have closed this account. We suggest that you change the password to your email address and update any passwords to other bank accounts to further protect yourself. We don't use credit reports to approve our accounts, but you may want to consider placing a fraud alert on your credit bureau report. Please access www.AnnualCreditReport.com, where you can receive a free copy of your credit report from each major credit bureau each year.
  
  We also suggest accessing the ************************ (FTC) website below for helpful information on how to protect and recover your identity when you have become a victim of ID theft.
  
  ************************ - Report Identity Theft and Get a ************************************************************* of the Comptroller of the Currency (the ***** our regulator) also provides helpful brochures to assist you in protecting your identity.
  
  You Have the Power to Stop Identity Theft
  *****************************************************************************************************************************
  How to Avoid Becoming a Victim of Identity Theft
  **********************************************************************************************************************************************
  We have included contact information for the three largest credit bureaus below:
  
  Equifax - www.equifax.com
  P.O. Box 740241
  *****************-0241
  **************
  
  Experian - www.experian.com
  P.O. Box 2104
  ***************-0949
  1-888-EXPERIAN (397-3742)
  
  TransUnion - www.transunion.com
  P.O. Box 1000
  *******, ** 19022
  **************
  
  We recommend that you contact the credit bureaus to request a fraud alert be placed on your credit files for your protection.
  
  We are sorry to hear that you experienced difficulty getting in contact with a live agent to assist you. Varo is working towards offering chat as our primary means of providing customer service, but we also offer limited phone servicing. Please note that phone support is limited to issues logging in to the Varo app, filing a dispute, or activating digital wallet. Reports that you received a Varo card that you did not apply for are able to be serviced by emailing ***********************************.
  
  Thank you again for reaching out to us. We hope these resources will help to protect and recover your identity. If you have additional questions, please feel free to respond to this email communication or by chat support in the Varo app. You may also submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  

• Initial Complaint

  09/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hello Ive been a Varo customer for many many years a little over 8 years now its been my go to bank for my deposits and my taxes as well a few months ago I had a issue with my Zelle were I would send money to my kids and my brother so one day my Zelle wasnt working so I tried to send 1 dollar to my brother and it wasnt going thru so every time I would try to send him a dollar my Zelle account would lock and had to do a verification of the transaction and there was no wrong doing or nothing to jeopardize the account so one day my brother tried to send me $200 and my Zelle was locked again then it went to review and they said that I was no longer able to use Zelle because it was flagged for fraud and I called Zelle directly and they said that my Zelle account is good and there was no flags directly from Zelle and **** wrongfully flagged my Zelle account and blamed it on Zelle and illegally accused me of fraud when there was no fraud done or made and lied about it and representative on the chat are rude and just disconnect when your trying to get answers so I need this corrected and removed Ive been a loyal customer and have never been treated like this till now Ive been with **** since they were just starting please Varo make things right

  

  Business response

  09/13/2024

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel www.varomoney.com/support.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩