Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 10:30am on march 7th I received a notification from Varo money stating that there was a transaction from money lion in the amount of $83.68 on my account. This transaction was not authorized by me as the money lion account had been closed for quite some time prior to this incident. I immediately called the number Varo provides for disputes to inform them that it was an unauthorized transaction and to file a dispute. **** issued a dispute credit on march 13th for $83.63. On April 3rd I received an email from Varo money stating that the dispute was settled in my favor and the merchant issued a refund. However my account balance never reflected said credit. On April 11th I received a notification that the dispute credit issued on March 13th had been reversed leaving me with a negative balance of $86.17. Upon further review of the transactions on my account I discovered that there was no refund issued by money lion. Instead it showed that the payment I had disputed had been cancelled on April 2nd and the balance of $83.63 was posted to my account. However I seen that immediately after the payment was cancelled that there was another transaction that simply stated Varo Initiated Adjustment and I was charged $83.63 which again put my account balance at $0.00. That transaction also was on April 2nd. So on April 11th when Varo had reversed the previously issued credit of $83.63 it left me with a negative balance of $86.17. The issue is the Varo Initiated Adjustment where they took the $83.63 from my account immediately after the cancellation then the Dispute credit reversal which caused me to have a negative balance until my direct deposit posted on April 23rd. When I attempted to contact Varo to inform them that a mistake was made they denied the issue until I informed them of the 3 transactions and the date and amount. With the dispute being settled in my favor the adjustment should have never taken place. I want the adjustment refunded promptly.

  

  Business Response

  Date: 04/30/2025

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy, weve responded to your concern directly. If you are a Varo customer, we have responded directly to the registered email account we have on file for you. If you are not a Varo customer, we have responded directly to the email associated with your complaint.  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel **************************************************************************;
  
  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a dispute on March 11th 2024 the dispute was resolved April ******* I was told that my money would be released as soon as the dial was resolved here it is I still have not received my money and they are saying it is in a secured lock account I received a email stating the money was credited to my account and its not there

  

  Business Response

  Date: 05/01/2025

  Hello,

  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

  
  In order to protect your online privacy, weve responded to your concern directly. If you are a Varo customer, we have responded directly to the registered email account we have on file for you. If you are not a Varo customer, we have responded directly to the email associated with your complaint.  

  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel **************************************************************************;
  

  
  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account was closed with no warning at varo bank. I received my direct deposit and the bank account was closed 30 minutes later. No warning and no explanation as to why. I was told now I have to wait 21 days for my money to be sent to me in the form of a check. I have children to feed who now wont be able to eat because that was all of my money.

  

  Business Response

  Date: 05/02/2025

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy, weve responded to your concern directly. If you are a Varo customer, we have responded directly to the registered email account we have on file for you. If you are not a Varo customer, we have responded directly to the email associated with your complaint.  
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel **************************************************************************;
  
  

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello , Im reaching out to **** or any complaint place to help me with my bank . I put money in my account for my ********************** to be secure . On April 14th . Paid for services ($54) . I never received. I tried to get a refund from the lady she not replying or anything so I call my bank . Theyre saying that Im not qualified for a refund . When I never received services . So my bank should be able to get a refund for me No what they do ? Help the scammers. This the second time this the happen soon as my school get done will deleted my bank account . I can not keep banking with a company thats not for their customers when they advertise it . So why Im reaching out to. I need my $54.

  

  Business Response

  Date: 05/02/2025

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy, weve responded to your concern directly. If you are a Varo customer, we have responded directly to the registered email account we have on file for you. If you are not a Varo customer, we have responded directly to the email associated with your complaint.  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel **************************************************************************;
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute with Varo Bank on my Believe Credit Card on March 10, 2025 in the amount of $****** for a hotel booking. March 11, I received an email stating the following While the amount is disputed, you are not required to make a payment on the disputed amount. We do this by issuing a balance suspension credit in the amount of the disputed transaction to your account and it will be locked in your secured account for the duration of the investigation for the following transaction:BKG*HOTEL AT BOOKING.C 147-036-3250 NY | 06-Mar-2025 | ****** On April 17th I received an email stating Weve reached a decision for the following disputed transaction:BKG*HOTEL AT BOOKING.C 147-036-3250 NY | 06-Mar-2025 | ****** Due to the below reason(s), Varo will not be crediting your account.- Merchant document supports no error occurredI logged into my account and seen that $****** was deducted from my available balance. The credit that was locked was reversed however who ever reversed it took the money from my balance instead of unlocking the credit and reversing it. After speaking to several agents whom didnt understand what I was saying a supervisor finally stated the following The funds are still locked in the account. I've escalated this to the relevant team to get the funds released. The funds will get released as soon as possible. I can see that the credit you had received which was locked is still locked in the secured account, that's why the balance has a mismatch. The previous supervisor did escalate the issue. Our team is working on it and as soon as we have confirmation of it being released, we'll give you an update through ******** is now Tuesday April 21 and Im constantly getting the same reply without any timeframe if this was escalated it would be priority and the funds would be back in my account. You can only speak through chat which is insane and that point this is theft it was not their money to take nor did I authorize it.

  

  Business Response

  Date: 05/02/2025

   Hello,
  Thanks for reaching out to **** through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy, weve responded to your concern directly. If you are a Varo customer, we have responded directly to the registered email account we have on file for you. If you are not a Varo customer, we have responded directly to the email associated with your complaint.  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel **************************************************************************;
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute for unknown charges on my card. They closed my card and are sending me a new one. I was told I would get a provisional credit within 24 hours. I still have not received. Now there telling me may 5th. Thats ridiculous. I was told 24 hours. I want my provisional credit today

  

  Business Response

  Date: 05/01/2025

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy, weve responded to your concern directly. If you are a Varo customer, we have responded directly to the registered email account we have on file for you. If you are not a Varo customer, we have responded directly to the email associated with your complaint.  
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel ********************************************************************.
  

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23235752
  
  I am rejecting this response because:
  You guys falsely close my claim without investigating it and now I cant even get a temporary credit for $577 because when you appeal it you dont provide temporary credit but the problem is it shouldve never been closed because you guys never investigated it. You guys prematurely closed the dispute which I couldve gotten a temporary credit for and I sent you guys proof and you posted it and now youre making me wait 75 business days to even have an answer for my dispute. Its disgusting. I deserve a temporary credit at least for the inconvenience like you guys are ridiculous
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 05/07/2025

  Hello ********,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy, weve responded to your concern directly. If you are a Varo customer, we have responded directly to the registered email account we have on file for you. If you are not a Varo customer, we have responded directly to the email associated with your complaint.  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel **************************************************************************;
  
  

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23235752
  
  I am rejecting this response because:
  You guys email me privately and Im telling you the same thing Ive told you before my original dispute you guys just looked at my transaction history and never reached out to the merchant and you closed my dispute and told me it wasnt accurate when you investigate something, youre supposed to reach out to the merchant and get an answer from them. Wish you did not do so. I had to go back and appeal it and get an email from the company stating that there was a glitch in the system and those charges were notreal charges. They were accidental. You guys reopened my appeal but somehow Does not qualify for provisional credit as you say somehow you guys credited my account for 28 charges and theres still $150. You still have to credit my account for. I dont know how you tell me my account doesnt qualify for a provisional credit and told me I have to wait *************************************************************************************************************** $150. Im not sure how you guys say one thing and do another thing. This company Its so ridiculous. You tell me that youll answer me via email because you guys are embarrassed of what you did and wont post it online. Its not due to security reasons because it has nothing with my account information on there.
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, April 9, 2025, I applied for a unit at **************************************** 115, in *******, ****, through ********************. I paid the application fee and the $250 deposit with my Varo bank card. That same day I applied for another apartment and was approved so the next day I contacted ******************** and told them that I would not be taking their unit and they refunded my $250 back to my Varo card and on April 14th my card was lost and I had to report it to my Varo bank so they canceled the card and claimed on that same day my deposit was reversed back executive management but they are saying that my $250 never made it back to them, and did not make it into my account because my card had been canceled. At 5:47 pm EDT to PYL *Executive Managment the $250 was reversed back to Executive Managment and that was on April 14th and here it is April 21st and Executive Managment keeps saying that they have not received the money back to them and Varo bank keeps saying that it was reversed back to the merchant and when I ask Varo for proof they will not give it to me. I need my money back.

  

  Business Response

  Date: 04/24/2025

  Hello,
  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  
  In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you.
  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, please feel free to reach out to us by responding directly to this email or you may submit a web form available at ******************************************************************** to ensure that you are routed to the appropriate servicing channel.
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Varo through the mobile app within their chat feature, since I haven't been able to login to my account using my laptop. I requested for Varo to completely delete & close my account do to them not allowing me to do a cash advance unless I do direct deposit, & this is after being with Varo for 3+ yrs. transferring my money making my own deposits & paying my credit card bills with my Varo account. I also requested for the Varo Agent I was chatting with to email me confirmation of the account deletion. Neither has been done. I informed the Varo Agent they should not continue to keep my personal info in their database because I have no intentions on ever returning to have an account with them, & there's no law that gives any company legal rights to do such a thing. Especially when that person isn't conducting business any more with that company.

  

  Business Response

  Date: 04/28/2025

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy, weve responded to your concern directly. If you are a Varo customer, we have responded directly to the registered email account we have on file for you. If you are not a Varo customer, we have responded directly to the email associated with your complaint.  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel **************************************************************************;
  
  

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company stole my money out of my bank

  

  Business Response

  Date: 04/30/2025

  Hello,

  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  

  In order to protect your online privacy, weve responded to your concern directly. If you are a Varo customer, we have responded directly to the registered email account we have on file for you. If you are not a Varo customer, we have responded directly to the email associated with your complaint.  
  

  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel ********************************************************************.
  

  
  

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23228117
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ****** I didn't get any email 

  

  Business Response

  Date: 05/06/2025

  Hello,
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.
  In order to protect your online privacy, weve responded to your concern directly. If you are a Varo customer, we have responded directly to the registered email account we have on file for you. If you are not a Varo customer, we have responded directly to the email associated with your complaint.  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel **************************************************************************;
  
  

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23228117
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ****** the business took my money 

• Initial Complaint

  Date:04/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Creditor Varo Bank is not reporting zero balance and acting on retaliation attempting to ruin my credit reporting months later account status because I filed fraud against the bank when someone had stolen my money and they failed to recognize the transactions until I reported. I am looking for clearance and correction to the Varo Line of Credit Account ending in 1085 to zero on all 3 credit bureaus. Account nbr ******** RT# *********

  

  Business Response

  Date: 04/30/2025

  Hello,

  
  Thanks for reaching out to Varo through the Better Business Bureau. Weve received your complaint and have worked to thoroughly investigate your concern.

  
  In order to protect your online privacy, weve responded to your concern directly. If you are a Varo customer, we have responded directly to the registered email account we have on file for you. If you are not a Varo customer, we have responded directly to the email associated with your complaint.  

  
  Please check your email for this detailed Varo communication. Should you have additional concerns or questions, you can reach us by responding to the email. For questions related to something outside of your complaint, you may submit the following web form to ensure that you are routed to the appropriate servicing channel ********************************************************************.