Reviews

Review Details

• Review fromMichael A

  Date: 06/12/2025

  1 star
  The absolute WORST place to do any financial transactions. A few months ago I had disputed 2 charges almost $300. When the 45 days came due for the outcome there wasnt one. So when I asked why it took a manager to find out they were still awaiting a response from the merchant. Now I went to **** and looked a merchant has 30 days from the date filed to respond. Meaning if they dont get the response by day 31 they are dead. They forfeit and its automatically in favor of consumer. They waited almost *********************************************************** they denied my claim. Then today I am reading my email and my account is mysteriously closed. Thank god I had no money in it! Horrible the absolute worst place to bank now I have to take a credit hit for a closed account.

• Review fromAusten M

  Date: 06/04/2025

  1 star
  I have been with Varo for at least 7 years & for a long time didn't have any issues. Then my account kept getting hacked. They did resolve it for me when it did, which I appreciated. However, today, I suddenly received an email telling me that they closed my account. There was no explanation or warning. Just an email saying "Hi (name) we have closed your account". I'm not exaggerating, this was the only information I received. When I was finally able to contact a person, he told me that my account closure was marked "private" so he was unable to tell me the reason why my account had been closed! He suggested that I respond to the emails I had received. So, I did this & have not received a response & have read in reviews that I'm not likely to. I have never had anything like this happen before! I have money coming in & money going out and now I can't even access my account! Consumer beware!

• Review fromChris H

  Date: 05/30/2025

  1 star
  Worst banking app ever.Not only did they hold my government issued direct deposits when they state they deposit them immediately or earlier. They wouldn't trace a deposit that the government had processed and received by them. To this date i still have not received my money.

• Review fromKathyrn s

  Date: 05/26/2025

  5 stars
  Varo gets my SSI now I can't get to my account and **********************, I showed my Arizona ID and phone number, I haven't been able to get into my account or **********************, direct deposit , it's been over a month, I don't know why $700 savings and last I know it $900 checking,

• Review fromCharles H

  Date: 05/01/2025

  1 star
  I was told my complaint didn't qualify as a dispute? My problem is I purchased 2 items and didn't receive anything? So I paid for nothing and have no way of contacting the merchant on this matter and Varo can't help with this?

• Review fromSarah M

  Date: 04/26/2025

  1 star
  Would not even want to give a star. The suspended my account. And then locked it. They wont tell me whats going on and wont allow me to pull my money out of my account. Should I contact a lawyer? They refuse to help me.

• Review fromANDRE L

  Date: 04/21/2025

  1 star
  Wish I could give them 0 stars. The worst customer service i have ever expiereinced. A bank that you can never talk to on the phone other than chat. You pretty much on talk to a Bot and when they say a live person is on the line, They are as helpful as a bot. Never get a person with an American Name. They will hold your pending hotel charge for 30 days even if you show them them balance is 0. I got a personal check deposited and I had to wait 10 days. All responses are scripted. I asked them to call hotel but I was told by the human bot with an non American that they are not authorized to call. That's ?? crazy to me. But I set up my varo debit card to my apple pay and I was given a number to call the bank to finish setting up the card. So I can get someone on the phone to finalize adding my card to apple pay but can't get anyone one the phone regarding charges to my account. I really Hate Varo Bank and refused to let them hold my money hostage and I ******* ******** case on chat only. They crooks, thieves, liars and 0 stars is what I want to give. Matter of fact, take the star of and give them 0 rating

• Review fromANTHONY R

  Date: 04/17/2025

  1 star
  If it could be zero stars i would leave it, transferred money into my account to purchase gas. Went to pay only to learn my account has been suspended. Followed the change password link from email and was denied. Called customer service and between the agent and manager they couldn't tell me what is happening. No help at all cant give information and put me in a horrible bind.

• Review fromBreona P

  Date: 03/21/2025

  1 star
  Multiple fraudulent charges was on my account over $5,000 I reported it immediately to them and they denied every dispute never even truly investigated! I asked for documentation why it was denied never received. I send ****************** showing all the transactions was fraudulent and they still denied my claims even after I wait 3 months still denied when I know I never made those transactions

• Review fromVeronika T

  Date: 03/18/2025

  3 stars
  I love Varo and have been with them for years. Recently, **** Eats scammed me. The driver refused to deliver our dinner and **** Eats refused to do anything about it. I went to **** for help so they could file a chargeback with ***** complete with an FTC complaint ID and lots of proof. They immediately denied it because "Varo is not responsible for quality, safety, legality, or any other aspect of any goods or services purchased using a Varo Bank Account."I feel like I should trust my bank to have my back when merchant scammers are on the rise. I honestly thought they would file it with **** and really don't understand why they refuse to but it broke my trust. Really heartbroken about this because they have been amazing otherwise and I have always been a huge advocate but now I feel entirely unprotected.