Customer ReviewsforVaro Money

After having an account with **** for only 2 months, someone hacked into my banking app and sent themselves $400 from my account. It's obviously fraud and an unauthorized transaction because my husband and I are the only ones that send money to each other back and forth thru the app. I have no idea who the person is and didn't have any record of ever sending them money. I hope varo can make this right and get a better security system as well. It seems like a lot of people have had this issue recently losing hundreds of dollars. I have bills to pay and kids to feed this is absolutely c*** for them to allow this. And then to possibly not be getting this money back for 10 days or more. It's a pretty cut and dry fraud case. I hope this resolves soon.

Thanks for reaching out to Varo through the Better Business Bureau. Weve received your review and have worked to thoroughly investigate your concern. In order to protect your online privacy and account details, weve responded to your concern directly at the registered email account we have on file for you. Please check your email for this detailed Varo communication. Should you have additional concerns or questions, we can be reached directly by responding to the email communication or submitting a web form at www.varomoney.com/support to ensure that you are routed to the appropriate servicing channel.

I have been with varo a very long time.since recently they have shown irresponsible behavior towards me as a customer. Someone hacked into my account and too my Ssi direct deposit in the amount 993.00.I immediately call them, did a dispute claim, and file a police report, did everything I needed to do to get my money back. How they were able to do a atm transaction in ************** really bothers me. They decline me.So I submitted supporting documents to show were I was at the time the transaction was done. They have shown me no compassion at all. I was affected by both hurricane in ******* *****. I needed my money.I call them several times pleading to refund my account.They shown me they don't care. I really hope one days these prepaid bank accounts will be held accountable for their action. I will never trust **** again with my money..

Thanks for reaching out to Varo through the Better Business Bureau. Weve received your review and take your feedback seriously. Should you have additional concerns or questions, we can be reached directly by submitting a web form at www.varomoney.com/support to ensure that you are routed to the appropriate servicing channel.

I received something saying my Varo account was locked. I do not have a Varo account. I tried to contact a Varo customer service representative. No matter what I did . I was basically asked to email my personal information to them. Then they would get back to me. That's ridiculous . I am not emailing anyone any personal information such as my social security number etc. without knowing who I'm or what I'm dealing with in the first place. No matter how I tried to speak to a live person. I could not not without first entering my social security number sounded like a scam. Looks like a scam. Feels like a scam.

Thanks for reaching out to Varo through the Better Business Bureau. We understand your concerns and would like to gather more information to further assist you. We are unable to locate a Varo account with the information you submitted. Please reach out to us by submitting a web form at www.varomoney.com/support to ensure that you are connected to the appropriate servicing team.

If youre looking for an easy place to store your money this could be an option, but if you are looking to actually have access to your money this is definitely not the place.It's enticing with its higher interest rates and early direct deposit which initially **** me in. However, when it came time to withdraw my money they put a ton of artificial limits. Really the only services Varo has are receiving deposits and doing debit card transactions. They dont offer cashiers checks, wires, or really any way to withdraw money outside of Venmo. Debit cards only allow you to withdraw $2000 per day from an ATM and then only $7500 per month so if you have more youre out of luck.You can do ACH withdrawals from outside institutions like Venmo or other linked banks but usually those limits are pretty low like I found out in my case, and they are very delayed so you cant expect to withdraw money unless you give it about a week.Customer service isnt helpful. When contacting them about my needs, they didnt have a phone number to call, just the in-app chat. I spoke with several people on multiple occasions regarding my issue of withdrawing money and they all just sent the same canned response. When I asked for suggestions for my circumstances they just shrugged and ended the chat.When I asked if by closing my account they would send my money as a cashiers check or send it to my other bank, they said they were unable to unless I emptied out my account. So not only are you unable to withdraw your money, but they force you to stay with them because they have your money.If youre needing a place to just leave your money and not touch it, it gets the job done but only in the most barebones way. But good luck getting your money out of their vice grip once youve given it to them. Just to be clear, Im not closing my account yet but Im at the point where Im seriously considering it, if I can have easy access to my money now when will I be able to? Do better Varo.

Thanks for reaching out to Varo through the Better Business Bureau. Weve received your review and take your feedback seriously. Should you have additional concerns or questions, we can be reached directly by submitting a web form at www.varomoney.com/support to ensure that you are routed to the appropriate servicing channel.