ComplaintsforDoorDash

• Initial Complaint

  08/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On August 8th I had decided to have door dash for lunch. I logged on to the DoorDash app and proceeded to make a purchase from Oak Hill fish and chicken I hit complete so that my transaction can begin to go through and I can make my purchase for my food the transaction went through and the screen continued to show that it was loading after a few seconds it then said something went wrong and brought me back to the order screen as if I didn't just now make a purchase so I hit the button again to complete my order because I was ordering lunch it then said insufficient funds but the purchase had already went through I called DoorDash as well as my bank and was told that there was nothing I should worry about because it was a pending transaction and it should just fall off after three to five business days because there was never anything purchased. The payment did go through and the purchase was completed and I never received my money back it didn't just fall off it didn't just go away the transaction was completed I sent proof to door dash and they said it should just reverse in a few days but it did not it has posted DoorDash is now telling me they will not return me my money and that I need to contact my bank and file fraud charges even though I have given them the proof that they have my money. I want my $34.07 return to my card ending in 1513.

  

  Business response

  08/12/2024

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience was less than perfect. 
  
  We are writing to inform you that our records indicate the charge for your recent delivery was not completed due to insufficient funds. As a result, the payment was not successfully processed. Please note that, in accordance with our policy, no compensation will be provided at this time.
  
  We thank you for taking the time to provide feedback about your experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

  Customer response

  08/12/2024

   
  Complaint: 22124453
  
  I am rejecting this response because: As seen from my transactions with DoorDash the first one went through and the second did not you guys have my money and its crazy how you are looking at your company taking money off of me but not having an order from me for the day. like how would you receive money without having an order attached. Your app had an error you took my money and then allowed a purchase to go fully through without having an order attached to it. Why would there be a record of my money being transferred out of my account on a day i didnt get food if there wasnt an issue. I called door dash as soon as it happened and they said it should just reverse and it did not so I am just asking for my money back. I have proof from Navy federal ************ that I transferred 35 from there to cash app to make the purchase that went through to get an error and my money to be taken. Please look for all transactions from my card because you will see that one went through. Your company has lots of money an my little ***** is nothing but it did stop me from eating that day for lunch as well as taking money off of a single parent. I drive for you guys to pay for food and when I do I definitely don't expect for your to take it from me with out providing food. I slave for hours for this company and have no reason to lie. I also have the proof please give me back my money. 
  
  Sincerely,
  
  *************************

  

  Business response

  08/13/2024

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support.
  
  Following a thorough review of your recent inquiry, we identified the charge in question. I'm pleased to inform you that we have issued a full refund back to your original payment method. The refund was processed on August 12th. You should expect to receive this amount back to your original form of payment within 5-7 business days. 

  We thank you for taking the time to provide feedback about your experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  

  
  

  Customer response

  08/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I ordered food on DoorDash on 8/10/24. I had a $50 gift card credit on my account. ********************** claims when you check out theyll use your gift card balance first before using any credit cards on your account. My order was around $30 so I was surprised to see they charged my credit card instead of using the gift card for the entire amount. I immediately called them to ask that they refund my credit card and take the money from my gift card balance instead. They refused my request. I am seeking a credit card refund and the ability to use my entire DoorDash gift card as intended.

  

  Business response

  08/13/2024

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 
  
  We are sorry to hear about your experience using our service. Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future. We have looped in our Engineering team and they have confirmed that they are currently working on a permanent fix to this issue that you experienced. Do to this order being part of a DoubleDash order the credits were only able to be applied towards the first order and the second order was charged on your **** that is on file. 
  
  We have added an additional credit in the amount of $30 to your account in efforts to make things right. This credit will be immediately available and will automatically be applied to your next order. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  
  DoorDash BBB Support 
  

  Customer response

  08/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  08/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Date of transaction 8/9/2024, Doordash order from **** Food was late and the chicken was dry and tuff and uneatable. I contacted *** customer service and they said ********************** was responsible for a refund. I contacted Doordash customer service8/9/2024 and was was told I would receive a response in one hour. I did not receive a response,

  

  Business response

  08/12/2024

  Hi *********, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued compensation to your account in the amount of $40.07. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

  Customer response

  08/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I submitted an order to Doordash on 7 August 2024. I committed to pay CA$35.95 for refill cartridges for my mosquito repellant device. I asked for "no substitutions", which means that if the product that I ordered is not in stock, I do not want it to be substituted for a similar product. On 8 August 2024, I received a receipt for CA$69.49 and a delivery was made to my address shortly thereafter. The products delivered were not the same as the products that I ordered and were unusable in my device. In other words, I was charged double for the wrong product. I did not give my consent for my card to be charged more if a substitution needed to be made, and as mentioned, I specifically requested that no substitutions be made. I submitted a refund request over the internet, which was immediately denied via email with no explanation. I then called and submitted another refund request. After not receiving a response within 1 hour, as they said that I would, I called again and was asked to provide more information via email, which I did immediately, and still no response. I called again and was told to wait ***** hours. Shortly thereafter, the refund request was again denied via email without explanation. The company's representatives refuse to speak to me over the phone regarding this matter.

  

  Business response

  08/15/2024

  Hi ***, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued compensation to your account in the amount of CA$69.49. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  
  DoorDash BBB Support

  Customer response

  08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I strongly believe that DoorDash has decided to issue the refund this time, only because of your intervention on my behalf. I am grateful for this. But I worry that since DoorDash refused several times to issue the refund until you intervened, that they are frequently exploiting other customers, who do not know that this resource is available to them.

  So I am wondering if anything could be done to issue a warning to other customers or put a red flag on this business? 

  Sincerely,
  
  *******************

• Initial Complaint

  08/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I got this order but clearly it was the wrong food. I did not order this (please see the photo) and I am very upset. Please refund me. I wasnt refunded they denied my appeal. Refund to my original form of payment.

  

  Business response

  08/13/2024

  Hi ********,
  
  Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.
  
  While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.
  
  We thank you for your understanding.
  
  Best, 
  DoorDash BBB Support

  Customer response

  08/13/2024

   
  Complaint: 22121066
  
  I am rejecting this response because:
  
  

  they sent me the wrong food. Refund. 
  Sincerely,
  
  *****************

  

  Business response

  08/15/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service. 
  
  After careful review, we have determined that we are unable to provide any further compensation for this order. Based on our Terms of Service, DoorDash is not obligated to provide refunds or credits but may ***** it on a case-by-case basis. 
  
  Below I have included the link for our Terms of Service that goes into more detail on our refund policy. 
  *********************************************************************************************;
  Thank you for your understanding. 
  
  Best, 
  DoorDash BBB Support 
  
  

  Customer response

  08/15/2024

   
  Complaint: 22121066
  
  I am rejecting this response because:

   

  can you give me a reason? The food literally wasnt brought to my house. This isnt fair. I got the wrong food. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Since 2021 I have been loading gift cards onto my DoorDash app and sending weekly meals to the Children's Cancer ****, as well as to families homes whose child is palliative. It's not uncommon for there to be a few thousand dollars on the account, because I buy gift cards when there are bonus points offered (I use those points to help charity). I spend approx $1200 per month with DoorDash. It has never been a problem in the past. Everything runs quite smoothly. On July 30, I uploaded $2000 of gift cards. Next thing I know, the remainder of my dashpass has been credited to my credit card and my account has been deactivated with no explanation, other than I have "violated the terms and conditions of use". There is no further explanation of specifics. I have read that over and cannot find anything I did wrong. I have called the toll free number number a few times (very calmly), but I get the same automated email within ***** hours saying the same thing. Today, I got that email within 2 minutes of hanging up the phone. The girl on the phone was wonderful and said she sent an "appeal" on my behalf. I wonder if they even read it, as it only took 2 minutes for the email to get to me. Right now there is $5114.67 in Doordash credits on the account that I am afraid I will never have access to. Not only that, I don't know what I did wrong. I'd love to continue to support DoorDash if they would just give me access to my account again. According to the number I called, I am a "VIP member". In 2024 alone, I have spent just shy of $10,000 on the app. Isn't this a customer they should want to keep? I'm not getting anywhere with the call center, and I feel that this is my only hope. Just looking for resolution. I do this on behalf of charity, and am just torn about not having access to this money. I have attached multiple receipts to show proof that the purchase of the gift cards is legitimate.

  

  Business response

  08/14/2024

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. 
  
  We were able to reactivate your account and you are now able to place orders on the web or by using the DoorDash Mobile App. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

  Customer response

  08/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have regained access to my account.  I hope the company reviews their handling of these types of situations and adds an appeal process to their call centre so this unnecessary stress can be avoided for others.  Thank you.  
  
  Sincerely,
  
  *******************

• Initial Complaint

  08/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been canceling my dash pass everyday since July 28 2024. Today after placing and order and being prepared to pay the fees of not having a dash pass they hit my boyfriends card for my yearly pass subscription. **************** refused to refund charge and was very rude even went as far as telling that was an issue I needed to take up with my boyfriend. When asked to speak to a Supervisor I was placed on hold for 20 mins and than hung up on.

  

  Business response

  08/12/2024

  Hi ********, 
  
  Thank you for reaching out to DoorDash BBB Support.

  We understand the importance of resolving your concern and we will work quickly to help resolve this issue. 
  If you have an unauthorized charge(s) on your credit card associated with your DoorDash Account, an Order, or DashPass, please provide the following information, we will need to confirm this information to properly investigate: 
  
  Email address associated with your DoorDash account 
  The last 4 digits of the credit card used 
  Credit Card Billing Zip Code 
  Credit Card Expiration Date 
  Date of when the charges were posted 
  Exact amount of charges 
  Optional: Screenshots of the transaction(s) 
  
  We thank you for taking the time to provide feedback about your delivery experience. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

  Customer response

  08/12/2024

   
  Complaint: 22120361
  
  I am rejecting this response because:I have went through all of those steps multiple times with the end result being our system won't let us refund you
  
  Sincerely,
  
  *************************

  

  Business response

  08/13/2024

  Hi ********, 
  
  Thank you for contacting DoorDash BBB Support.
  
  We issued compensation to your account in the amount of $96.00. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  We thank you for taking the time to provide feedback about your experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

  Customer response

  08/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed an order with No Frills, in which there is a Freshness Guarantee advertised on Door Dash. Of an 88.84$ order, I had an issue with 3 items. The grapes were the wrong product, the lettuce was rotten in the centre, and the milk was expiring in less than 4 days. I submitted a request for refund for the grapes, which I received. Then when I tried to get the refund for the milk and lettuce, my refund request was denied. I have sent photos of the rotten/mushy lettuce centre and date of milk expiry date as proof and my case continues to get denied. I have called customer service 5 times, for the past 5 days, only to get hung up on, argued with, and basically lied to about escalating and appealing the decision. I have numerous case reference numbers. My 7 emails go ignored and the chat service is no better. The last time I called I was told I would be getting a refund in 24 hrs and I didnt.Its so dumb because DD is not honouring the freshness guarantee as advertised and the refund for the 2 items is under $10.

  

  Business response

  08/12/2024

  Hi Nao,

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund for: Dairyland Skim Milk Carton (1 L) CA$3.17 and Iceberg Lettuce CA$4.24. These will be issued as two seperate payments,  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer response

  08/12/2024

  My name on door dash account is ********

  Customer response

  08/12/2024

   
  Complaint: 22119950
  
  I am rejecting this response because:

  I havent received a refund for the milk. 
  

  I have only received notification of refund for lettuce  

  Also, the delivery wasnt the issue. It was your abysmal customer service.

  
  Sincerely,
  
  Nao Mant

  

  Business response

  08/13/2024

  Hi Nao, 
  
  Thank you for contacting DoorDash BBB Support.
  
  We issued the refund for Dairyland Skim Milk Carton on our end, please allow up to 3-5 business days for the refund to process.  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer response

  08/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Nao Mant

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Thursday August 1st 2024 around 6:45PM I placed an order with Doordash for items from Buffalo Wild Wings. The ordered was delayed until shortly after 8:20pm when the order arrived there were only 3 items and the rest were missing the driver could not provide any details. My wife contacted the local restaurant and they were unable to provide a refund but wanted to write our names down and offered to give us food on our next visit. When we explained we simply wanted a refund they said that we would need to contact Doordash as they could not refund us. I placed a refund request and complaint and included images on the app of the items we got but was issued a Doordash credit on the app I requested a refund and they only gave me *****. I requested that I wanted a refund for the items not received and was told that it would need to be escalated and someone would contact me in 24-48hrs. This process continued until 8/9 and I still got no calls or contact just surveys. I was charged ****** and when I disputed this I was hung up on and then told they could do nothing but credit me *****. Then would not take my calls and hung up yet again. I simply am asking for the remained of my credit and to this point have no other option and may seek to file a police report for the refusal of funds due to me for services that I never received if this does not resolve the matter.

  

  Business response

  08/13/2024

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued compensation to your account in the amount of $63.87. This amount is aligned with the details of your order and is the remaining amount that was needed to complete the full refund of $139.73. You should expect to receive this amount back to your original form of payment within 5-7 business days. In addition to this refund we have issued a courtesy credit of $40 to your account. This credit is immediately available and will automatically be applied to your next order. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  
  DoorDash BBB Support

  Customer response

  08/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a victim of identity fraud where someone used my info (combined w/their phone and email) to create a *********** Doordash bank account on 7/5/24. I discovered this on a credit report late on 7/21/24, and called Doordash on 7/22/24 to report the account and request help from a fraud team to report/close the account. Support at ********************** has been terrible to work with for the past 2 weeks: disconnections and hang-*** from support, and struggling to get them to truly listen to my claim - they all seemed to be reading off a script and continually thought I was trying to report fraud charges or access on an account and not understanding that someone created a dasher bank account fraudulently in my name). I finally spoke w/someone on their legal team on 7/24/24 and a case about the fraud account was opened by ********************** - I received an email confirmation with the case ID the same day. After the case was finally created I waited (impatiently) for more info from Doordash. I called again on 7/29/24 and support said I'd get an email in 5 biz days from case open. I called again on 8/6/24 and was told it would be 5-10 biz days from case open. I called yet again 8/8/24 (now over 10 biz days) and was told the fraud team was backed up with claims. So I attempted to reply to the original 7/24 case email only to receive an immediate message that the case had been closed. Closed? Without sending me any confirmation or documentation about what happened, whether the account was closed, the fraud reported/removed from my credit report? Multiple additional calls on 8/8/24 to try and get info on why my case was closed, again with support being unable to assist or script-reading, only to finally get someone on support to email me a very generic 'we're sorry, we closed the account *************************'t tell you' email that I am having trouble actually believing because it was just so general. I can't believe help with fraud issue poor here and 2 weeks later I have trouble believing it is solved.

  

  Business response

  08/13/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 
  
  It appears this issue was caused by someone who obtained information from third-party sources to create a fraudulent Dasher account(s). Weve taken immediate steps to deactivate the unauthorized account(s) and we will continue to evaluate and improve processes to prevent these types of erroneous 1099s in the future. 
  
  We understand that having your identity stolen can be very overwhelming at times. The time and effort spent to get this amended may be inconvenient. Here at DoorDash, we want to help provide you with information regarding next steps and options you have to correct this. Please note that DoorDash cannot provide you with any tax or legal advice. The resources below are provided for informational purposes only, and you should always consult with a tax or legal professional if you are uncertain of how to proceed. 
  
  You have already taken the first outlined step within the identity theft.gov website by contacting DoorDash to advise that this identity theft occurred. Based on information from published *** guidelines, DoorDash does not amend tax forms. However, you can use this email as evidence that you reported the identity theft. 
  
  See below for common questions regarding identity theft:
  
  How does this happen?
  It appears this issue was caused by someone who obtained information from third party sources to create a fraudulent Dasher account(s). 
  
  What do companies like DoorDash do when a person reports identity has been stolen?
  DoorDash issues *** Form 1099 in accordance with applicable laws based on information available to us at the time of issuance. While we are unable to amend *** Form 1099, the *** has outlined on its website that a victim of identity theft who receives an incorrect Form 1099 as a result of the identity theft should not include that income on their tax return.
  
  Will I be penalized by the *** because I am a victim of identity theft? 
  Based on *** guidelines, a victim of identity theft that receives an incorrect Form 1099 should not report the income on their tax return. You can review the guidelines and consult a tax professional regarding whether or not you should include this information on your tax return.
  
  How can I proceed with reporting my identity theft? 
  Please review the *** Step-by-step process on What To Do Right Away - ************************* The type of Identity theft is the Form 1099, and see here guidance on how to proceed with this type of Identity Theft.
  
  For additional steps that you may consider, please review the guidance issued by the *** to address this type of situation, including potentially filing an Identity Theft Affidavit. Guidance also recommends that you place a free one-year fraud alert on your credit reports by contacting any one of the three nationwide credit reporting companies online or through their toll-free numbers. The bureau you contact must tell the other two.
  
  Equifax: ************
  Experian: ************
  ************ ************ 
  
  Lastly, you may **** a complaint with the ************************* 
  
  Wishing you the best of luck and we hope that you are able to resolve this with the *** within the near future. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

  Customer response

  08/13/2024

   
  Complaint: 22115703
  
  I am rejecting this response because: I appreciate your reply and your note that you have deactivated the fraudulent account which is certainly a great help. However the account being deactivated seems different than the account being fully closed. What if the bad actor resurfaces and tries to activate the now deactivated account? Has it been deactivated and a fraud alert or tag of some kind been placed on the account so that it's clear it should never be reactivated because it was created fraudulently? Or can it be closed and then reported to the credit bureaus as a fraudulent account so that it comes off my credit reports?

  I'm not sure I follow the information about 1099s - are you saying that I should expect to receive one that I then have to take to the *** next year to claim fraud again so I'm not penalized on my taxes? If the account is fraudulent and closed (and marked closed because it's fraudulent), shouldn't that remove any need to send a 1099 because it was not a valid account of mine in the first place?

  Also to confirm, I have NOT received any such 1099s on the fraud account to date. It showed up as an active account on my credit reports which is why I initially reached out back in July to your support team. I would like to hope that no such 1099s will be sent out for this account because it is fraudulent.
  
  I have already reported the identity theft to the credit reporting bureaus (both the main ones you mentioned, but also their subsidiaries that do not talk to the major branches), the Identity Theft website, filed a police report, etc. Getting final confirmation of the account closed and marked fraud and then removed from my credit reports remains the last step.
  
  Also while I appreciate the reply here confirmed the account is deactivated currently, is there no way to get this more formally emailed to me for record keeping on this? I've taken screenshots of the message received here on BBB but I still feel like it's 'not real' given that I haven't received any direct correspondence to my provided email address (provided multiple times to your support team) that it is indeed closed. 

   

   

  
  Sincerely,
  
  *******************************

  

  Business response

  08/16/2024

  
  Hi Rebekka,
  
  Thank you for contacting DoorDash BBB Support. We're sorry for any poor experience while trying to resolve this situation.
  
  We can confirm a resolution has been sent in our previous response. At this time, we are unable to provide you with the information you are requesting due to our privacy policy.
  
  If you choose to file a police report because we are unable to complete your request for information, please know that DoorDash will cooperate fully and provide the best information possible. Authorized law enforcement using an official government domain may send requests to ******************************* or visit DoorDash.com/LERT.
  
  Best,
  DoorDash BBB Support

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩