Business ProfileforImperfect Foods

I planned my grocery order (#********) a week ago, and received a text today that it was out for delivery. I then received a notice that my order had been delivered successfully, somehow at 2:49PM EDT? It is noon now. No groceries arrived. I checked neighboring ****** for a mistake but they are also empty.I looked up the number for Imperfect Foods : ******************. A recording informs you that they no longer provide phone assistance, and suggests an online chat with representatives via the app. I navigated to the contact us > chat online section of the app, and discovered that despite citing the hours of availability as 9AM - 5PM MT, and being 9:30 MT, the chat icon is not present in the bottom right hand of the screen as reported. No phone assistance, and no chat assistance even within the slated business hours.As a third attempt, I tried to report the issue through the order itself. This option involves no customer representative and instead creates a case that *** refund my card, whenever it happens to be processed. With food pricing spikes and financial strain a known national issue, it is a significant problem when planned affordable groceries do not arrive and there is no clear way to remedy this : barring waiting an unknown time frame for a response and perhaps a refund.After Misfit Market was purchased and became Imperfect Foods, the ability to communicate has been systematically taken away. No number, a chat feature not available per the terms of the website, and now the ability to resolve what should be a simple issue has become an hour long struggle to find anyone to contact. As an additional note, the products added to the store when Misfit Market was purchased have been from companies that are known to destroy the environment and defeat the design of the project. I have seen nothing but decline in this company since the purchase and this experience of their unavailability and impenetrable contact methods solidifies that.