Reviews

I have been ordering from them for a couple of weeks. I will note that most of the items are massively overpriced despite the "sale" or "discount" prices they state. I wanted the free delivery so I continued with the service. However, this past week, my ENTIRE order got accidentally marked as out of stock. I reached out to ask what was going on as I need these groceries for the week. The ****** apologized and said it was just a technical error and not to worry. When I asked if I would still receive the groceries I got disconnected. The second ****** I spoke to said sorry you won't receive the groceries due to a delivery/driver error. I corrected her and said, no it was a technical error, will the company be attempting to correct the issue they caused? Nope, nothing, just "I have reported the issue". Okay so what do I do? I was given no notice and you're honestly telling me that your company messed up an you're not even offering a stupid coupon or trying to find a solution. Immediately cancelled my account.

Hi ****! Thanks for reaching out via this review. We're so sorry to hear of this stressful experience with your order. You should be able to rely on us to get your groceries as expected. Would you mind sending out ************* Team a note via the "Contact Us" link at the bottom of our site? This will send us an email and we'll let the team know to be on the lookout for your message so we can dive into what went wrong here. We look forward to hearing from! 

Both Imperfect Foods and Misfits Market prey on the elderly and the poor. I visited their sites but did NOT sign up and suddenly my account has been charged twice! The first time I DID get a refunbd from MIsfit Foods. TODAY I had ANOTHER charge on account for MISFIT **********************! It turns out it was from the IMPERFECT foods website. I had CANCELLED my Misfits account but neglected to cancel my IMPERFECT foods account. I have requested a refund. However this 2nd charge put my account into the negative and my bank is charging me a $35 overdraft fee! I WILL be speaking iwth my bank about this issue and pray they will rescind the charge.

This is **** with customer care for both ********************** and Misfits Market which are completing a merger together, I'm so sorry for the confusion about your experience with us. We're both subscription services which means that we promise to send you groceries each week unless you skip an order before your shopping window closes for it. We make this clear during the sign up experience. There's a box with a "Start Shopping" button in it that tells our new customers that they are signing up to get groceries every week that we will charge them for each week. The box and button are right below where you enter your payment card info and an account can't be opened with either company without both the payment card info and clicking the start shopping button.I'm really glad you were able to reach out to our customer care team and that they were ultimately able to cancel your first orders from each account and refund the charges to your card. They were also able to cancel both accounts for you. I sincerely hope your bank was able to work with you on the fee too.Thank you for the chance to work with you on this. Please let me know if you need anything else.****

I tried Imperfect Foods during the pandemic to supplement the produce I was getting, as shopping was limited. It worked fairly well, save for some missing items. I discontinued it when restrictions lifted and I was able to return to shopping at local farmers' markets, etc. I recently received an email promotion for 50% off a return order and thought I would check it out, but the items seemed quite overpriced compared to what they used to be so I decided to cancel. Boy, what a pain! It was incredibly challenging to figure out how to do that, and seems intentionally designed to force you to keep an account open! Very confusing and it took a fair bit of time to figure out. I expect many people just give up - which may be Imperfect Food's intent. Super disappointing to see.

Hi ******,Thank you for reaching out to us and taking your valuable time to share your feedback about our process to cancel your account. My name is **** from the customer care team and I hear what you're saying.First, I can see that you have canceled your account with us so we won't send you any groceries. I can tell you that we're able to save more imperfect produce and overstocked groceries due to our merger with Misfits Market and we will be able to save our customers more on their groceries as we move forward. I hope you'll try us again soon.I've shared your feedback about the process of canceling an account with our leadership and support teams. We are working to make our combined customer system more user friendly and the cancel process is one of the things they are looking hard at. Your feedback us accountable and makes us better!Thank you for the chance to work with you on this. Please let me know if you need anything else.****,****

Stealing from my bank account underseveral names after I cancelled. I amcontacting the *** about this company

Hi *****,I'm ****, part of the customer care team here at **********************. I appreciate that you reached out to us for resolution, and I want to apologize for any stress or frustration this experience has caused. I understand you have a concern regarding your orders from July 16 and August 27, 2023, and I'm happy to help.I see based on our contact history with you that one of our customer care team members responded to your email on July 18, 2023. We're a subscription service which means that we promise to send you groceries each week unless you skip an order before your shopping window closes for it. We make that clear during the sign up process and before you enter your payment info to complete opening your account. I'm very sorry for any misunderstanding about this. We offered to remove the charges for any items you wouldn't be able to enjoy in that first order and asked you to let us know which ones they were. We never heard back from you after that so no action was taken on the July order. You refused delivery for the August order too.Since you've disputed these charges with your bank I'm unable to refund them to you while the dispute is pending. I can tell you that we will abide by the bank's resolution of the dispute. I can also confirm that you were able to cancel your account with us so we won't send you groceries any more. I'm really sorry to see you go.I'm sorry that you had this kind of experience with Imperfect Foods, we very much thank you for giving us a try, and hope that if you have any other questions, you'll let us know.Kind regards,****

While I have enjoyed this service for a couple years now (in ********), and the quality of the products is still overall good, I feel like the number of issues Ive experienced with broken glass, mispacked items I didnt order, and badly packed items that are harmed in transit has risen significantly in the last 6 months. When Ive reached out about issues, the company is always responsive and offers refunds on missing or damaged items, I feel like Im having to reach out more often than not. Beginning to wonder if its worth the effort.

Hi *****,I'm ****, part of the customer care team here at **********************. Thank you for your very kind words and I'm really glad your experience with us has been so good for so long. I'm also very sorry we seem to be slipping some recently. That's not the imperfect we're going for!I'm not able to find an account for you with the contact info in your review but if you need help with anything or want to help us apply your feedback to your account please reach out to us directly by email, chat or phone and we can figure out more about what's happened recently and what we can do to get you back to the experience you've come to enjoy.Thank you for giving us this feedback, and I hope that if you have any other questions, you'll let us know.Kind regards,****

After reading the other reviews I wanted to put in my two cents on Imperfect Foods. It definitely has a learning curve. The window for shopping is limited, which is understandable because they are a delivery service. Once I got used to that and remembered to modify my order before the ordering window closed, it was smooth sailing. I did get to experience some products that I never would have ordered if Imperfect foods hadn't put it into my shopping cart; but I did discover that I enjoyed some of their selections and have added them to my future shopping lists. Imperfects Foods response to any issues I have had was impeccable, immediate and thoughtful. I know the prices are a bit higher than average but when you consider the impact you are having on the small business model it is worth it. Support your small (to medium) businesses! On a side note Imperfect Foods please let who ever it is packing my foods how much I appreciate the effort they put into their job. It has been ******* making my deliveries these past two times and he is wonderful as well!

Hi *******,This is **** from the Imperfect customer care team. Thank you so much for taking your time to let us know how much you've enjoyed your experience with us. We're glad you're with us on our mission to reduce food waste.We all work hard every day to give our customers the best imperfect experience possible. I've passed your praise on to our pack team and to ******* too. I know they will appreciate hearing how their hard work has paid off for you. Thank you again for your kind thoughts. Please let me know if you need anything *******************************

This company is a joke. I was shopping around on the website, seeing if I was interested or not and then an order shows up without me placing it. I never customized the foods and received foods that I don't eat. They charged me $73 for this non-existent order and the only way to contact them is through email. So far, they're not helpful with a refund. You wouldn't shop on **************** or any other website and automatically have an order sent to you just because you looked at something. This is very shady and not the way to do business nor entice customers. I want a full refund on this order.

Thank you for reaching out to us. I'm very sorry for the confusion about how we work and about your first order with us. That's just not the way we want to take care of you!We're a subscription service which means that we promise to send you groceries each week unless you skip an order before your shopping window closes for it. We explain this while customers sign up and in our welcome email once you open your account. We also send you reminders to shop for your orders when your shopping window opens. I'm really glad that you were able to reach out to our customer care team when this happened and they were able to refund the charge for this order to your card. They were also able to cancel your account for you so we won't be sending you or charging you for groceries anymore.Thank you for the chance to work with you on this. Please let us know if you need anything else.

Overall, my experience has been positive. I understand how and where they are trying to source their product. The only area I have had to watch is my produce greens. How they pack them can cause more wear on the product meaning it has to be use right that day.

This customer reached out to us to let us know their organic spinach was wilted. We immediately credited the cost of the spinach to their account and reported the issue to our warehouse management team for the warehouse that packs this customer's groceries. The customer's packing feedback in this review has also been reported to warehouse management and leadership.We should be using cardboard dividers along with our silver liners and gel packs to keep produce cool and protected. All customers are encouraged to let us know if anything's not quite right with an order or delivery and we will always provide their feedback to the responsible teams to keep working to get better.Thank you for providing this feedback and please reach out to us directly if you ever need help.

We have nothing to say but great things. With the cost of food today this is a great supplement and away of savings money on your grocery bill. So far everything has been exactly as described and delivery is right on time.A++++

Hey *****, thanks for the kind words! So glad to hear that you're enjoying your Imperfect Foods orders as much as we enjoy bringing them to you. We couldn't do this without you, thanks so much for helping us find a place for imperfect (yet totally delicious) foods in your home!

Received my first order today, so far the quality of everything looks good. The only issue I have is the incomplete information provided on the website regarding ingredients and allergy statements. Photos need to include allergy information. There was one item I ordered specifically for an allergic child based on the website information but he is unable to eat it due to cross contamination at the manufacturing plant.

Hi *****, glad to hear that your first order looked good! You're correct in that we always want to provide as much allergen information as we can. I'll be happy to share this feedback with our webteam, and I'm also having one of our customer care team reach out to you directly about the item of concern. We certainly don't want you to pay for something that you can't use. Please feel free to reach out to us directly with any concerns or issues regarding your orders, we're happy to help!