Food Delivery
Instacart.comInformation and Alerts
Alert Details
This business has 1 alert.
Government Actions
2020 CA 003777B
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On August 17, 2022, Instacart agreed to settle an investigation brought against the company by the Attorney General of The District of Columbia (Case# 2020 CA 003777B).
The investigation stemmed from a 2020 lawsuit that alleged that from 2016 until 2018 consumers believed that “service fees” charged on orders were tips that went directly to delivery workers. Instead, the fees went to Instacart, that the company used to subsidize operating expenses. It was also alleged that the company failed to pay the required sales tax.
Without any admission of wrongdoing Instacart has agreed to pay $1.8 million to the District of Columbia to resolve consumer protection claims that may be used to provide restitution to affected delivery workers and consumers. Instacart also agrees to release $739,057 in disputed tax payments. Instacart has also agreed to comply with District law, to not deceive consumers, and ensure that it will not display fees or tips on its platform in a misleading manner.
Important Information
Customer Complaint
BBB’s business profile for Instacart was created in January 2013. A review of Instacart complaints was completed in April 2025. Complaints on file state issues with their order(s)
BBB recommends consumers to review the following:
Terms and Conditions
Problem with your order
Refunds and returns
Service Area
- CAN
- USA
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